Rated 4.0 out of 5 by 536
Rated 5.0 out of 5.0 Great Stay
My husband and I spent a couple of nights at your hotel. We were very impressed from the moment that we arrived. Check in was quick and efficient. When making reservations, I had asked for a room above the 3rd floor and got one on the 5th floor. Room was clean, attractive and comfortable. Breakfasts were enjoyable and there was always plenty of room. Also enjoyed grabbing a cup of hot coffee on our way back to our room at the end of the day. Front desk was helpful and made arrangements for our scheduled tour for the next day. We had convenient pick up by the tour bus the following morning. After our day touring we took a free shuttle to the Visitors' Centre and there changed to board the shuttle that took us very close to the hotel. We could see the pool from our balcony door. Although we did not have enough time to use it, it looked like a good size with plenty of lounge chairs. We also ran into some folks who were there on business and appreciated the fitness center. Overall we were so impressed with our stay here and look forward to staying at a Holiday Inn Express again.
May 4, 2015
Rated 5.0 out of 5.0 by mwilliams23 Excellent
Very comfortable room, excellent service from the staff, clean room and entire hotel, wonderful breakfast
May 4, 2015
Rated 2.0 out of 5.0 by handyman68 Think before booking this Holiday Inn Express!
Not all of Holiday Inn Express are like this one, thank Heavens. We have stay at almost all of the different brands of Holiday Inn's throughout the USA and Europe. Normally I do not do reviews but I think that people who are planning on visiting Charleston need to have a choice if they want to book into this Holiday Inn Express. We have been coming to Charleston for over 10 years and always stayed in walking distances. This time we didn't feel like paying the higher cost. WANT A MISTAKE. This hotel is don't close to walking distance to downtown.
The view was terrible, parking lot, garbage bin, McDonald's, run down building across from the park lot, where is the view of the river.The room was small, the bathroom had dirt in the corners, on the shower door seal, in between the tiles here and there were dark brown dirt or mold; (couldn't smell mold so it might be the beginning of mold). At least the toilet and sink were clean. The lighting in the bathroom is not bright. The very hard mattress, earsplitting loud ac unit and the noise from outside made two night sleep one of the worst. Almost ruin the trip. In the middle of the night would turn the ac unit off to have less noise.
The hotel staff that check us in you could tell that they weren't having a good shifted but they were still somewhat friendly. They were on the phone with a hotel guest that wasn't happy and want another room. This goes for all the Holiday Inn's when you check in when the phone rings they will answer it either they will put that person on hold or don't.
Any one that has been to Charleston knows the cost of parking and the hassles of driving downtown this Holiday Inn is not worth staying at.
May 4, 2015