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Rated 4.5 out of 5 by 130 reviewers.
Rated 4.0 out of 5.0 by Great Service The staff was the key ingredient in our very enjoyable stay. Octavia on the evening shift was most gracious and knowledgeable. Her knowledge of where to go and driving instructions were good, and she had several discount coupons for local attractions. My wife and I stayed 2 nights at this hotel in mid-March 2013. It is some what removed from the downtown area, but it is a quick car ride in into the center city. It's extremely convenient (but a fair distance) if you're going to Patriot Point , Mt Pleasant and/or Isle of Palms. March 28, 2013
Rated 5.0 out of 5.0 by Great stay I really enjoyed staying here and would recommend this hotel. If you are staying in Charleston this is a good location and not too far from the center city right down 17. It is a good location and great value. March 23, 2013
Rated 4.0 out of 5.0 by Convenient loaction It's a Holiday Inn Express and the experience is what I expect from this chain of hotels. The location is good, rather easy access to downtown but certainly not in the center of everything. Lots of food options close by if you choose not to head downtown. We visit this area at least once a year and I would stay here again upon our return. March 21, 2013
Rated 5.0 out of 5.0 by Location Great hotel, Ruby Tuesday right next door!!! Located on Hwy 17, had to be in Savannah the next AM & this gave me a head start. March 12, 2013
Rated 5.0 out of 5.0 by Octavia Rocks! Octavia was amazing. First she checked us in and when our tv was only showing b/w she came up and ensured we had color tv. always done with the best of attitudes . . . she made the stay "personal." The property was great and lots of great restaurants were very, very close! March 10, 2013
Rated 3.0 out of 5.0 by Housekeeping Front desk folks were friendly and professional. Day manager needs a class in customer service and renew her pledge to the HI HOSPITALITY PROMISE. Housekeeping stinks. March 9, 2013
Rated 5.0 out of 5.0 by Great place to stay. We had booked a suite which indeed had two separate rooms and two TV's. Most other places put a sofa in the room and call it a suite. Only problem was a glass paneled door separated the room so light still came in but that's really nitpicking on my part. Staff was friendly and helpful. Breakfast was excellent. Hotel is 5 miles from center of Charleston. Ruby Tuesday restaurant next door. Wonderful place at reasonable price. March 6, 2013
Rated 4.0 out of 5.0 by Very Clean Easy access to downtown. Spacious room. The staff was extremely friendly and helpful. Would definitely stay here again. March 6, 2013
Rated 5.0 out of 5.0 by First-class Experience We were extremely satisfied with our recent stay. My husband had traveled for 37 years on business, nationally and internationally. We've vacationed in Europe many times so have lots of hotel experiences. Some hotels/motels book you in a so-called "non-smoking" room when requested, but when you walk into the room and are overwhelmed with a sickening sweet smell to mask the smoke stench, you know what they've tried to pull. From the moment we walked into the lobby, our first impression of truly fresh and clean remained with us throughout our stay. The desk staff was polite, professional, and welcoming. Our room was a non-smoking king and it met our satisfaction. Linen and sheets were clean. Carpet was fresh, no odors. The mattress allowed us a relaxing night sleep and our room was refreshed when we returned later in the day. We don't require a lot, but clean, fresh, and comfortable is necessary. We participated in the Conserving for Tomorrow Program so did not need fresh towels daily, but our housekeeper neatly hung the towels and cleaned the bathroom and freshened up our room. We will definitely stay here again and DO recommend this to others. March 2, 2013
Rated 5.0 out of 5.0 by Loved this place!! Great location, easy access to Charleston. The staff made us feel welcomed and we received a small bag with some goodies and water. It was a really pleasant experience. We liked being just outside of Charleston, only minutes away. February 26, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff We had an enjoyable stay with HI in Charleston. The staff were all friendly and very helpful. We learned about a guest tour that turned out to be a lot of fun and very informative. Would stay here again. February 20, 2013
Rated 5.0 out of 5.0 by Ideal hotel for visiting Charleston Thoroughly enjoyed stay in this comfortable hotel. Pleasant and helpful staff. Excellent breakfast, can thoroughly recommend this hotel. January 21, 2013
Rated 5.0 out of 5.0 by Great service Great service; excellent and very friendly staff. Enjoyed our stay. January 20, 2013
Rated 5.0 out of 5.0 by Great Service and Excellent Location. The girl at the desk that check us in was wonderful. We drove from Myrtle Beach for a swim meet. She knew exactly where the pool was located and gave perfect directions. Thanks for the nice clean rooms! Keep up the Great work! January 11, 2013
Rated 5.0 out of 5.0 by Great Serevce Great place to stay nice people clean rooms able to relax January 9, 2013
Rated 5.0 out of 5.0 by A GREAT PLACE TO STAY Staff and Management are top notch. Allowed early check in. Great hotel, clean, quite and good location. thanks January 9, 2013
Rated 4.0 out of 5.0 by Very Friendly Staff Our visit would have been rated "excellent" except that there was a roach in the bathroom. We were able to kill it and dispose of it. January 3, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Holiday Inn Express in Charleston, SC,was absolutely fantastic. The staff was so friendly and helpful. Totally enjoyed my visit to Charleston, SC. and my stay at the Holiday Inn Express. December 16, 2012
Rated 5.0 out of 5.0 by Great experience Stayed for 2 nights. The check in lady was very helpful, took time to answer questions and give us information about what is going on. The room was cool and quiet. The water was hot for showers with great pressure. This surprised me considering lack of elevation December 10, 2012
Rated 5.0 out of 5.0 by Clean and very good Service I have stayed here for work and this hotel is very clean and reasonable price. The beds are comfortable. When I go back there for work I will be staying there again. I have stayed here for the last 5 weeks. Recomended to everyone. December 7, 2012
Rated 5.0 out of 5.0 by Great Experience. Room was clean. Staff very friendly. Breakfast offered a variety of food choices. Overall, a very nice place. December 6, 2012
Rated 3.0 out of 5.0 by Could have been better As the business year ends we were asked to try and save a litte on our travel expenses. Staying only with IHG properties in my travel I decided to give this property a try again. I stayed a few times last year and wasn't overly pleased (cleanliness and wi-fi issues) and made the change to a property that opened this Feb a few miles away. Being brand new it is much nicer and more modern. Of course the price reflects the difference. So I booked my stay and arrived to a very friendly GM that allowed me to check in early. Typically I am always given an upgrade to a suite as I usually book a king room wether in Jacksonville, Raleigh, Charlotte, Atlanta, etc.. This time I booked a standard room in the theme of cost savings. Can't complain as I got what I paid for but was never offered an upgrade as I thought was practice for Platinum members. Not many complaints for the room other than killing a bug on the pillow next to me and wi-fi was still a little slow. Guess I should have been glad I had another bed to move over to. Staff was always nice, breakfast wasn't bad either. Hard to say if I would recommend this property again or not. BTW I am typing this from an HIE in McDonough, GA that is exceptional!! A loyal IHG and Platinum Club member. December 2, 2012
Rated 5.0 out of 5.0 by Convenient spot for a quick stay! Although the bed was harder than my preference (I usually don't go for firmer beds), this location was clean, convenient to my family for our Thanksgiving visit, and the staff was helpful and obliging! When we come to Charleston again, we will, most certainly, take advantage of the wonderful hospitality and value of this Holiday Inn Express! Also - nice and clean gym, working ice machines on each floor, good variety in the vending machines, safe and well lit parking area! November 28, 2012
Rated 5.0 out of 5.0 by Great service, staff very accommodating Our overall experience was very good. The room was comfortable, though a bit small for a suite. But staff services were commendable. Staff was very accommodating and helpful; great service and great breakfast. We would recommend this property to our friends. November 19, 2012
Rated 5.0 out of 5.0 by Friendly, helpful staff, nice accomodations This is a very nice hotel with an excellent staff who are very pleasant and helpful. My room was very clean and well taken care of. While there seemed to be a number of guests at the hotel, there was still a nice, quiet atmosphere both in the common areas as well as in my room. I did not have any problems during my four night stay and would recommend this hotel to anyone who wants to visit Charleston but not pay the high prices of the hotels located closer to the downtown area. November 16, 2012
Rated 4.0 out of 5.0 by spent two nights Good value for the price. Bed was comfortable, the breakfast options were as expected. Staff were approachable and accommodating. We received a positive response to our request for an hour extension for check out. We chose for the price and not location as it is out of town and is surrounded by strip malls. November 15, 2012
Rated 1.0 out of 5.0 by Treated terribly Platinum level for 3 years and treated very poorly by the GM of this hotel. Was billed twice for the stay and was made to feel it was my fault by the GM. To boot, found a nice bug on my bed the second morning of my stay. Bank account was finally credited 4 days after checking out. Competitor, here I come! November 14, 2012
Rated 5.0 out of 5.0 by Great location The hotel was located in a good location that allowed easy access to the historical district without the expense and hassel of being right there. The staff was wonderful, helpful and also a lot of fun. November 10, 2012
Rated 5.0 out of 5.0 by I'm a fan Holiday Inn Express has really "upped" their game. This was the last place we stayed on a recent vacation that featured three HIExpress units in different cities. The experience was great at each, and consistent, unlike hotels in some of the other chains. The staff at this inn made us feel welcome from the moment we walked in the door and even called our room a short while after we arrived to be sure that everything was to our liking. October 22, 2012
Rated 4.0 out of 5.0 by Great Service Staff - all staff - was just outstanding - great group, very helpful, hotel was good but staff would be the reason I would return. October 22, 2012
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