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Rated 4.5 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Great Quick Vacation I recently spent a long weekend at the Holiday Inn in Charleston SC. This hotel was very nice and I will certainly stay there again. The staff was very friendly and the room was very nice. We had a king size bed and it was very comfortable and all the bed linens seemed to be new. The hotel had fresh baked cookies every day in the lobby with fresh lemonade which was a nice treat in the afternoons. I would highly recommend this hotel to anyone traveling through the area. October 2, 2013
Rated 1.0 out of 5.0 by Never stay here! The Customer service is terrible. I would recommend sleeping in your car before staying here. September 25, 2013
Rated 3.0 out of 5.0 by Smell Beds firm and comfortable. Lobby had chemical smell Blower in action to dry hallway carpeting on our floor -no one knew why Some breakfast items were not fresh Staff very nice Bathroom lighting poor Roach in bathroom upon checkout September 24, 2013
Rated 5.0 out of 5.0 by Great experience Easy access to drive into Charleston. Very comfortable bed. Quiet. Very nice. Friendly employees. September 23, 2013
Rated 4.0 out of 5.0 by Comfortable king suite The suite was comfy. I had concerns because we were situated right behind the elevator. We could not hear it at all. The hotel needs another elevator and a set of stairs in the middle of the hotel. Not just at each end of the hallway. I was not recognized at checking as a Priority club member. Was not even asked. We did fix this later in our stay. The suite bathroom was really small. Two people could not navigate in this small space together September 22, 2013
Rated 1.0 out of 5.0 by Poor experience When we arrived they acted like we did not have a reservation even though we rewards club members. They did not give us the code for Internet access, and the room they gave us smelled damp and was freezing. The heater did not work. Breakfast was not available until 6:30 and we had to leave before then so we did get any. They did not give us a receipt for our stay either. September 21, 2013
Rated 2.0 out of 5.0 by worst bed ever The mattress and the linens were the worst I have ever experienced. The mattress pad was so hard I ended up taking it of in the middle of the night. I asked to have them changed and they were replaced with the exact same thing. Both mattresses had indentations in them, I guess they were really old. The staff was polite and the breakfast was nice. September 12, 2013
Rated 5.0 out of 5.0 by Virginia Family This was our first trip to Charleston. Staff was exceptional and we were very satisfied with the accommodations. Excellent breakfast and all around service. We will definitely stay here on our next visit. Thanks! September 5, 2013
Rated 5.0 out of 5.0 by Great Find, New Clean Rooms Very nicely appointed newer hotel with very comfortable, clean rooms. Desk staff was extremely friendly and accommodating. Complementary breakfast was great. Used the business center and Wi-Fi were both very good. Highly recommended. Stayed here for 2 nights then moved to the Francis Marion for 3 nights. Should have stayed here the entire trip. September 4, 2013
Rated 5.0 out of 5.0 by good service and location Stayed for three nights staff were very friendly and helpful especially Sherry. Ideal base for bus into Charleston would stay here again August 28, 2013
Rated 5.0 out of 5.0 by Great service Excellent, will stay again.Friendly staff,very helpful. August 28, 2013
Rated 4.0 out of 5.0 by Clean! Very clean room, which to me is the MOST important!!! Great breakfast choices. We enjoyed our stay! August 24, 2013
Rated 1.0 out of 5.0 by We did not have a good experience. The lobby and hallways smelled like smoke. The room was very damp which made everything including our clothes feel wet. The tub didn't drain well. We would be standing in a foot of water during our showers. Our room wasn't cleaned every day. On a positive note, the staff was very friendly. August 21, 2013
Rated 4.0 out of 5.0 by Clean & Close to Downtown Charleston Clean & very good breakfast. Close drive to Downtown Charleston & other tourist destinations around the Charleston Area. Only negative was uncomfortable pillows. We even asked for all firm pillows and they were still very soft. Water faucet pressure in bathroom was very low. Other than those negatives. A very nice hotel! August 21, 2013
Rated 5.0 out of 5.0 by Great service One of the reasons we stayed at your hotel was the reviews telling of great service. We found this to be very true. The ladies at the front desk were very helpful, giving us written directions to restaurants, sites, etc. The only negative was it rained and rained - but we do not have any control over the weather. August 21, 2013
Rated 5.0 out of 5.0 by staff ad service the hotel was clean and very nice. The staff was very friendly and helpful. Sherry at the front desk was a joy, we enjoyed her so much. She was so helpful to us. The breakfast service was very good. August 21, 2013
Rated 4.0 out of 5.0 by Very friendly staff!!! We would definitely go back for a next visit to Charleston. Clean, good value with a very friendly and sweet atmosphere. August 19, 2013
Rated 4.0 out of 5.0 by Hotel clean, great service!!! The hotel was very clean! The staff was great and helpful. I would stay here again and would recommend this hotel to friends!! August 19, 2013
Rated 4.0 out of 5.0 by Great for weeknight stays Good location, close to downtown but not right in the thick of the horrible traffic. Clean, comfortable rooms and plenty of parking. It rained the whole week we were there and the room was a little damp, but otherwise, all good. Outdoor pool was adequate, nothing spectacular. Weeknight rate was affordable, but the weekend rate was nearly as much as the hotels in the downtown area. August 19, 2013
Rated 5.0 out of 5.0 by True Southern Hospitality Couldn't have been happier with our visit. From the folks at the front desk to the cleaning crew, the friendliness and helpfulness was off the charts! Breakfast was great and location superb for our paticular party. Felt safe and immaculately clean. Only downside was lack of more than one washer. Otherwise great! Fully recommend. August 17, 2013
Rated 3.0 out of 5.0 by Maid service We stayed 4 nights in the hotel and did not get maid service 2 of those days. We had to go downstairs to get more towels. The staff was friendly and apologized for the inconvenience. The room was a reasonable price except for the stay on Sat. night. Quite expensive compared to the other nights. August 10, 2013
Rated 5.0 out of 5.0 by Great place to stay!! With a great breakfast, clean rooms and wonderful service I highly recommend this motel. We had 3 rooms of relatives there and everyone was impressed! Its in a great location to Charleston and all the nearby beaches. I will definitely stay there from now on when I visit Charleston. August 9, 2013
Rated 5.0 out of 5.0 by Great Cruise Deal My wife and I were heading out on our first cruise, departing from easy-driving-distance Charleston. We also scheduled an extra day to tour around the city before departure. This hotel was in a decent location at a good rate. The bonus was the "Don't Miss the Boat" package. We were able to leave our car parked at the hotel for the duration of our five-day cruise -- for free! This saved a considerable sum charged to park at the pier. We were whisked to the port in a taxi (part of the hotel package) and dropped off right at the entrance, avoiding the line of cars also arriving. When we returned, a phone call had the taxi waiting to pick us up for the quick trip back to the hotel to retrieve our car. The hotel staff was quite helpful in making the shuttle arrangements and extended our check-out time to accommodate our noon shuttle pick-up. During our two-night stay, we were pleased with the comfort of the beds and the quiet of our room. July 25, 2013
Rated 5.0 out of 5.0 by Extremely Comfortable and Relaxing The staff was exceptionally nice and professional. The night staff and I watched TV in the lobby when I got up in the early hours of the night to get the laundry done. The beds were amazingly comfortable and exceptionally clean like they were brand new - one primary reason for staying at Holiday Inn Express exclusively as well as the breakfast. The pool was clean and comfortable temp. We had been traveling for days and the beds were so comfortable, my husband wrote down the name and type so we could get them for home. The breakfast is always good at these hotels; however, we're both diabetics and it is heavy on the carbohydrates which is bad for diabetics (bacon, eggs w/ cheese, heavy on breads and gravies). They do offer oatmeal, yogurts, fruit and toast so alternative option is there but would be nice to have turkey bacon option and eggs with no cheese. We stayed at another hotel chain in Florida because the HI Express was full and the difference was drastically apparent - we could not sleep at all the entire time and were in pain the next day. We love HI Express and go out of our way to only stay with them. Great stay! July 24, 2013
Rated 5.0 out of 5.0 by Great Staff and Place I love this place and will continue to stay each time I am in Charleston. Breakfast was ok, and this is because I'm picky eater. July 23, 2013
Rated 4.0 out of 5.0 by Very comfortable Bed A very nice Hotel however, The maid service left a lot to be desired. The maid made the beds, put fresh towels and emptied the garbage. That's it. empty bottles, candy bar rappers etc. sat where they laid for the 5 days I was there. Other than that an excellent value for a stay in a wonderful city. A little far from downtown but that's why the great price. Cheaper than most Holiday Inns. July 23, 2013
Rated 5.0 out of 5.0 by Comfortable and Friendly Comfortable Room. Pleasant and very helpful staff.. The location is very good and they catered to our family with a veery friendly and helpful attitudee July 5, 2013
Rated 5.0 out of 5.0 by Loved the hotel and Charleston Great clean room, fine pool and Oh so quiet.. The staff especially Sherry were excellent. Only the maintenance guy could lighten up a little. Breakfast OK except again , the pancake machine was not working. Also there was just one hard to operate toaster for all guests to line up in front of. Nicely on the edge of town with easy access to the city.However I definitely plan to go back to Charleston and this is where I will be staying. June 25, 2013
Rated 5.0 out of 5.0 by Short Stay The staff and the property were excellent. I had my elderly mother with me who was handicapped and the room on the first floor was great giving us the ability to be near the lobby and breakfast outside the room was helpful. What a wonderful experience and very helpful staff. June 19, 2013
Rated 4.0 out of 5.0 by Excellent Stay This Holiday Inn was a great location to go to the Plantations and also fairly close to downtown. And it's a much greater value than staying downtown. The room are very nice and clean and the staff is helpful. The only downside is that the breakfast is not stocked right up until the end of the time period it is served. The first day they were out of eggs, silverware, plates and many other items. There is a good variety but most other Holiday Inn's stock the items until the breakfast closes. However, I would stay here again and recommend it to others. And they welcome you as a Priority club member and give you a gift as well! June 15, 2013
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