Rated 3.9 out of 5 by 318
Rated 4.0 out of 5.0 by Eddy410 Good hotel for the price
- We liked that there is a free shuttle that stops right across the street from the hotel that takes you into downtown area.
- This is a very busy hotel, so be careful about breakfast. There were a couple mornings we had to actually wait in line for like 15 minutes just to get some food. We had to start going earlier in the morning when hardly anyone was up in order to skip the lines.
- This hotel was also located in a good spot if you wanted to drive into downtown or into Mt. Pleasant. It seemed to be centrally located to other areas.
August 2, 2014
Rated 1.0 out of 5.0 by G and WC Over Rated
This hotel is NOT within walking distance of the historic downtown. Your so called "balcony view" is a sliding door that does not even open and the Ashley River "view" is blocked by the roofs of other hotels. The "water" is a distant view. The most horrific breakfast experience one could endure does not even begin to describe it!! You had better be prepared to "do battle" to get breakfast. The food was NEVER brought out in a reasonable timely fashion, and the ONE food line is BACKED up no matter what time you get there! When the food does arrive, the amount is a JOKE for the LONG line waiting for it!! We felt like we were in a war zone every morning! The parking is also awful at this hotel! Do NOT think this is a value!! Pay for a better hotel even if breakfast is NOT free. The bathroom is also so tiny, it is difficult for even two people!! Run from this Holiday Inn!!! The front staff was nice, but the breakfast servers acted insulted if you appeared upset by their poor service!!
August 2, 2014
Rated 5.0 out of 5.0 by Railroadmims Great value!
Very nice rooms and staff was excellent. Very good place to stay while in Downtown Charleston.
August 1, 2014
Rated 4.0 out of 5.0 by nana75 Some limitations
The room is basic, clean and pleasant, but there are some limitations. I am a 5' adult and found that I had to leap or crawl into bed because it was so high. And in the bathroom, I had to stand on tip-toe to be able to use the sink properly while brushing my teeth. Because the chairs are placed to face the beds, the TV can only be viewed from the beds.
August 1, 2014
Rated 4.0 out of 5.0 by HDIE Creative Parking
Creative Parking is what I was told to do. Apparently not enough parking spots for the entire hotel.
AC was too darn loud, but everything else was good or excellent. Not in the best of neighborhood, but felt safe in the hotel.
Surprisingly good breakfast.
Pleasant and friendly staff.
July 31, 2014
Rated 2.0 out of 5.0 by Stan45 Disappointed
Over all disappointed. That is a first for my visits with HIE.
July 31, 2014
Rated 3.0 out of 5.0 by teddi Noisy air conditioner and cramped bathroom
The room was rather small but more annoyingly the bathroom was VERY small with poor lighting. The most disturbing was the NOISY air conditioning unit that started and stopped and started again with the sound of a jet engine. Obviously this made it hard to sleep
The good thing about the hotel was that the free city shuttle stopped just outside the door which made it easy to get downtown without driving. Fix the air conditioner and improve the lighting in the bathroom and this might be worth the stay. Otherwise go elsewhere
July 31, 2014
Rated 5.0 out of 5.0 by GMF57 Great service, great location, not so great bed
Perhaps we got a bad room, but the bed was less than ideal. It showed signs of being quite old and sagged towards the middle. Everything else about this hotel was great though!
July 29, 2014
Rated 5.0 out of 5.0 by NALA attendee Excellent Front Desk and Breakfast Staff
Very welcoming front desk staff. Knowledgeable of the area and very friendly. Breakfast staff was courteous, helpful, and gave great service. Kudos especially to Mike on your breakfast staff for his help!
July 29, 2014
Rated 2.0 out of 5.0 by srez Would not stay here again.
Our check in was quick, and the staff was very nice. When we got to our room, there was no soap or shampoos in the bathroom. The chair sitting at the desk had bits of cookie and crumbs all over the chair. The dust cover on the bed was not clean. I just felt like the room was not clean.
We are IHG platinum members and Holiday Inn Vacation Club owners. Upon check in we were not recognized as being members. Other Holiday Inn recognize this and give you at least a water upon checking in.
I would not stay at this location again.
July 28, 2014
Rated 5.0 out of 5.0 by Dailey Girls weekend
Had a blast. Hotel was clean & neat. Not to far from town. A little too pricey.
July 27, 2014
Rated 1.0 out of 5.0 by Doug62 Priority Club Member shocked at the noisey AC unit
We arrived late afternoon on 7/21/2014. We went shortly after arrival to dinner. We were on the forth floor and they booked a group of teenage sport team players on our floor.
Well 11:30 PM till 12:30 AM the banging on doors started with foul language. Called the front desk and they came up and talked to the youth. But started again once off the floor. The couch was no where to be found to supervise the team he was in room 420 right down from our room. On top of that we had to turn the room AC up to stop the noise, we did not realize how loud it was on arrival. It sounded like a 747 power fan when it came on. It was an old in the wall unit with the fan hard wired to high speed and a wall mounted thermostat to say the least a BAD NIGHT SLEEP. Between the un supervised youth and the AC unit O what a night.
Due to bad weather in the forecast we decided to spend 1 night rather then 2 as reserved. The next morning I told the desk I was not happy with the stay and as a Priority Member since 1986 the worst stay ever. Never had experienced a stay in the 28 years as a member staying at hundreds of rooms over my business career.
Now too put icing on the cake I left my Phillips electric tooth brush in the room I called three times and left a message for house keeping manager with no call back with did the house keeper cleaning the room turn it in to lost and found from the bathroom sink. Granted my fault and not of the hotel however, a call back would have been nice. The desk manager just passed the problem to house keeping and she only had the key for lost and found. I find that hard to believe the hotel manager did not have a key?
Not happy and will look at other alternatives for future stays.
July 26, 2014
Rated 5.0 out of 5.0 by Choctaw50 Our room
There is absolutely no counter space to all in the bathroom. We could have relaxed more if there had been a comfortable chair to set in. Not just the chairs at the table.
The staff was so friendly. Room was clean. Easy access to the Charleston Riverdogs stadium.
July 24, 2014
Rated 3.0 out of 5.0 by rabbab Needs updating
Area was easy to get around. Todays apps made it easy to find anything. We had no trouble finding parking for the fine dining in the area, IMO much to do and discover. Wouldn't walk especially Spring Street. We enjoyed the many historic offerings in the area.
Hotel, at least our room needs grouting in bath.
Staff, seemed helpful. No answers for anything but were polite. I asked for two new towels from a service lady, she walked away telling me I wasn't her room person. I went to her cart 10 feet from my door and took two new towels.
Internet wasnt secure even tho I was given a five digit pin code. Manager suggested I do what I needed to do downstairs. Don't think my clients would appreciate guests viewing their accounts.
Breakfast two mornings were a nightmare, little order. Guests especially the young adults were me first people. Kitchen ran out of the food guests were in need of. A young adult cut in line in front of my wife took TWO plates of scrambled eggs, 4 muffins, dropped a bagel on the floor. One gentleman named Mike was very helpful in dining room, always cleaning tables doing his best to help.
Would not stay there again, best of luck
July 22, 2014
Rated 5.0 out of 5.0 by dot321 Comfortable bed and great service and friendly staff.
The only problem we had was when we first got to Charleston we finally could see the hotel, but couldn't get to it because of the street directions and one way deals. Also the parking was a little far away. When told there was a balcony on the phone we thought that meant with table and chairs. We think it should be make clearer that it is just a step out on balcony. Loved the shower. There weren't enough walk to restaurants around it.
July 22, 2014
Rated 4.0 out of 5.0 by FL Fam 3 Famiky vacation
Pool was nice, check in well. One elevator not working....had to wait long time sometimes. Beds very comfortable as we're showers.
July 21, 2014
Rated 3.0 out of 5.0 by ccu20 Good if you are not looking for much
Just needed a place for 2 of my buddies and I to have a place to sleep and change while visiting downtown Charleston, so I had limited needs. The hotel met them. Nothing really BAD I can say about the stay, but it was about average. Nothing really above average or exception either. I was disappointed that the front desk agent did not tell us important information while we were checking in. Things like free breakfast, checking out options, what to do if we need anything, pool/gym other common stuff hours. No one I interacted with seemed like profession hotel workers which is not a knock necessarily, but sometimes you expect them to tell you everything you need to know upon checking in.
July 19, 2014
Rated 3.0 out of 5.0 by Foodtour 2014 july 4th 2014
Average stay here, clean, quick breakfast and what you expect from a Holiday Inn Express. As it is everywhere, stays at hotels around July 4th are not value priced.
July 18, 2014
Rated 1.0 out of 5.0 by Tonyrossb Noisey
Air conditioner was very loud. So loud that it had to be turned off in order to sleep. When I asked the front desk if there were another room that was quieter they said no. All the air conditioners were the same. The room was very small compared to other Holiday Inn Express hotels that I've been to.
July 17, 2014
Rated 2.0 out of 5.0 by brightwhale Comfortable bed
The staff during the day were great. The food lovely and fresh.
Your night staff need a good talking to- they need to know why they are there and whom they are to look after.
July 17, 2014
Rated 4.0 out of 5.0 by B205 Comfortable Visit
Good stay for a good price. The room was comfortable and the staff were friendly.
July 16, 2014
Rated 3.0 out of 5.0 by zgtd01 Not downtown
This is an older property with smaller rooms. It has been updated but it was not a complete make over. This is not downtown and the trolly is not realistic during rain. Parking is crowded. Staff is friendly and the lobby is a great place to have a cool one with family
July 15, 2014
Rated 5.0 out of 5.0 by Timmy D Outstanding Staff
The entire staff made the stay even more enjoyable. The food in morning was very good and there was plenty of seating availalble. I would absolutely recommend this hotel to anyone that I talk to.
July 14, 2014
Rated 5.0 out of 5.0 by judge 3 location
very hard to get around that area of Charleston--especially if you are not familiar with the area--Dining not close by--McDonalds is not dining--- Breakfast was pretty good--met my requirements as a customer-
July 13, 2014
Rated 5.0 out of 5.0 by Big Red Fan Convenient and Clean
This provided us a clean and convenient place to stay while visiting the Charleston area. The breakfast was great each morning and had the best cinnamon roles.
One night of our visit there were some noisy neighbors but once the front desk was notified the noise stopped. Parking is a bit crowded if you arrive late and people parked in the grass. There is extra parking a little further out. We never had a problem.
July 11, 2014
Rated 4.0 out of 5.0 by Tone01 Nice suite
When we arrived at the hotel it was about 11:50 PM so my first impression was morphed by the darkness, but once in the lobby I could immediately see the quality I have come to expect from the brand. The 2 bed suite had a large living area and separate bedroom with 2 double beds. The bathroom was a Jack and Jill style with one opening leading from the living room and the other from the bedroom area. Since I was traveling with the family, the 3 kids took the bedroom and my spouse and I slept on the pullout couch. I enjoyed the size of the room and the cleanliness of the facility and the out door pool was on the south side of the building which is key since it was an outdoor pool.
July 8, 2014
Rated 5.0 out of 5.0 by Surething Great experience
We attended a wedding at the Historic Rice Mill very close to the hotel.It was not only convenient to the wedding but also to free transportation downtown to allow us to tour during our free time. There are not a lot of choices to eat nearby But lots of restaurants downtown and Market Square. Be sure to check bus times for return. The staff were very helpful in registering and supplying information to view the city.
July 8, 2014
Rated 4.0 out of 5.0 by Janet100 First holiday in Charleston
Great place to visit.. The free Trolly service is a great idea and very tourist friendly. Shame it stopped so early - circa 8.30 - 9 pm dependant on your stop.
Location of hotel a bit out of the way from the main areas
Pool needed some attention I only used it once during my stay.
July 7, 2014
Rated 1.0 out of 5.0 by RADII Not the usual Holiday Inn Express
A very disappointing experience :
No IHG welcome on arrival.
No internet service
No cable tv
Front desk did not answer phone when I called 3 times
Sink in bathroom did not drain
Air conditioner very noisy did not seem to cool the room
July 7, 2014
Rated 4.0 out of 5.0 by lanie 2 great service
Need a microwave downstairs because the food was cold. The staff was very knowlegable and helpful and booked our tours for us.
July 6, 2014