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Rated 4.1 out of 5 by 269 reviewers.
Rated 3.0 out of 5.0 by Disappointed Rough stay, dirty bathroom, terrible internet connection. Helpful staff but for the wrong issue, I called regarding internet connectivity, they sent someone to fix the ac, then called after i fell asleep to see if the ac issue had been handled properly. Wow. The room was relatively clean but looked liked they didn't move chairs to vacuum.. The bathroom was pretty gross hair on the floor, stains on the ceiling above the shower and dirty hand prints all over the door. Not to mention the trashcan in the bathroom was filthy, and some of the floor tiles had no grout. All that complaining, I am not too picky, the beds were clean and comfortable, the staff was very nice, and the breakfast was good. not the worst place I have ever stayed but I probably would avoid it in the future. August 16, 2014
Rated 5.0 out of 5.0 by Great hotel, very comfortable! Loved my first stay at Holiday Inn Express, I expected less and was pleasantly surprised. My room was 1/2 what the other surrounding it cost. The breakfast was mediocre, but for the money I saved, I could have eaten out! Rooms are beautiful, staff was pleasant. Beds and pillows were very comfortable! August 15, 2014
Rated 5.0 out of 5.0 by TOASTFEST 2014 We want to commend Julie Caldwell, guest relations, for her excellent service in making sure our group attendees' stay was complete and enjoyable. Accommodations were very nice. Breakfast buffet was more than filling and the attendants were friendly and attentive. The room bedding was firm and comfortable. Liked having more than 2 pillows (4) for comfort. Would suggest some way of directing A/C air flow. This was our 3rd stay at this hotel and we will recommend it to anyone heading to town. Hope to see you next year. August 14, 2014
Rated 5.0 out of 5.0 by Charleston, WV This hotel was very convenient to the meetings I was attending in Charleston. August 14, 2014
Rated 5.0 out of 5.0 by Great location and breakfast Great place. Staff is great and the food was great. August 13, 2014
Rated 5.0 out of 5.0 by Nice stay Great hotel. Nice room with really good people on staff. Well worth the price and close to the Civic Center and downtown areas. August 13, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable room The room was very clean and the bed and pillows were what we now expect at a Holiday Inn Express, very comfortable. The staff was very friendly and helpful in reserving the room. August 12, 2014
Rated 5.0 out of 5.0 by nice place to relax Room was very clean and well kept up during my 5 day stay for convention. Breakfast choice were hot and well stocked (could use catsup, they had hot sauce). biscuits were warm and not fry, gravy was hot and tasty, cool pancake maker- just hit start and 2 small hot pancakes pop out . good choices of coffee and teas, tea water was a bit hot. parking was large. did not see a pool on location. staff responded to issues within 15 min (clogged toilet). Overall a very nice stay. August 12, 2014
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