Rated 4.3 out of 5 by 562
Rated 3.0 out of 5.0 Uncomfortable bed and poor service from the front desk
The hotel and service was, at best, average. My experience with check-in and the service from the front desk was less than desirable. The desk was staffed with individuals either in training or simply not competent to provide the required services. The overall facility seemed drab and unappealing. The room was average but the bed was not comfortable at all.
November 23, 2015
Rated 5.0 out of 5.0 by Bossman Kass Awesome
The staff, the breakfast and the room were above expectations.
CK from Toronto, Canada
November 22, 2015
Rated 5.0 out of 5.0 by Su129 Outstanding staff
Staff were friendly and very helpful, explaining the shuttle service, offering wake-up call, making friendly conversation.
November 19, 2015
Rated 5.0 out of 5.0 by Maggiego Stay at HI Express made trip enjoyable
First there was ease and helpful née at making reservation. Then, checking in was easy, informative, and welcoming. The hotel was so conveniently located to the venue of our activity. We could walk to a few good dining places, so we didn't have to keep getting in and out of our car. The room was clean and, comfortable.
The breakfast was abundant with many food choices and healthier ones. The staff in the dining room were solicitous of the diners.
WiFi worked well.
We would stay here again.
November 18, 2015
Rated 4.0 out of 5.0 by Mark from Ohio Nice Hotel
I recommend this hotel. It is very nice. The room was very clean the hotel staff was very nice.
November 16, 2015
Rated 4.0 out of 5.0 by irome Surprisingly Good
I haven't stayed in a Holiday Inn for a few years and this stay was great. Clean room/bathroom and breakfast was a plus. After this experience I would stay at Holiday Inn again.
November 8, 2015
Rated 5.0 out of 5.0 by CWRM WONDERFUL STAY AT HOLIDAY INN EXPRESS CHARLESTON CIVIC CENTER
My husband and I chose Holiday Inn Express- Charleston Civic Center during our recent stay in Charleston while attending the WV Book Festival and could not have been more pleased. The staff was kind, courteous, and efficient. Checking in and out was a breeze. The room was immaculately cleaned and the continental breakfast was the perfect beginning for our day of meetings. We'll definitely return to this hotel when we're in the area.
November 3, 2015
Rated 4.0 out of 5.0 by Dave_8 Decent Value
Decent Value. Worn out room. The staff was friendly, but some other patrons were loud.
October 27, 2015