Rated 4.2 out of 5 by 319
Rated 3.0 out of 5.0 by CSXT Not as good as other holiday inn's
Ok the first and formost issue was the staff itself. They are rude and not very knowledgeable of there policies and or procedures for CLC or the ability to make reservations. I work for a large company and stay in hotels everywhere, and they had no idea how to check us in then had one reservation that was nonexistent at all even with the confirmation #?? Plus they rude for know reason . Normally the problem starts at the top, so I would check your management at this hotel. And I didn't have a fridge or microwave. Then to top it all off I had the largest stain on my bed sheet I had ever seen. Looked like urine or blood I didn't even sleep in the sheets, had to sleep on top. I would revamp the whole staff from the top down to make sure sll is as it should be for quality holiday inn employees.
October 25, 2014
Rated 3.0 out of 5.0 by Ian A Good location
Standard holiday Inn Express establishment in convenient location although surrounding area is not suitable for walking/exploring.
October 22, 2014
Rated 5.0 out of 5.0 by No Nickname 42 Comfortable room and great service
Nice Place, easy access to the Civic Center. Nice and professional staff. Good Breakfast. Plenty of coffee at all hours.
October 20, 2014
Rated 2.0 out of 5.0 by ctk2112 Service was good, but room needs updates
Carpet and drapes were stained and dingy. Room was a bit dusty. We guessed it was cleaned more than a few days before our visit.
October 16, 2014
Rated 5.0 out of 5.0 by MISTERJ56 very comfortable.
the access was very easy from the interstate. Seemed to be a vairly nice area and easy to walk to mall and other activities. very comfortable pillows and bed. Good breakfast.
October 15, 2014
Rated 4.0 out of 5.0 by 9107999M Good hotel at a fair price
Good hotel at a fair price. Nice staff. Very good location in downtown. Mall and many restaurants / bars within walking distance. Four miles from airport, shuttle available. Breakfast fair.
October 14, 2014
Rated 5.0 out of 5.0 by Travelingman07 Good bed, good sleep
Hotel is in a good location. Nice staff. Have stayed there on 5 different occasions. Only two complaints are room is painted too dark colors for my taste - I like bright. And bathroom ventilation is not too good, mirrors steam up - but that is a complaint I have about most hotels. All said, I will keep staying here.
October 12, 2014
Rated 3.0 out of 5.0 by TCT9465 Good service until you have a problem
Front desk and hotel staff are courteous and helpful. If, however, you have a problem that requires a manager's attention, the tone changes drastically.
October 10, 2014