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Rated 4.1 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by great personnel and uncomfortable bed the bed was not very comfortable at all, had trouble sleeping. seems like mattress was worn out September 2, 2014
Rated 5.0 out of 5.0 by Great Hotel in a Great Location Loved this hotel. Very convenient to my planned event. Staff was very courteous, and the rooms were very nice. Noise was not a problem. September 1, 2014
Rated 4.0 out of 5.0 by On the Roadshow On the Antiques Roadshow experience tour. Could've used a pool. What's the deal with the gambling parlors, eg., Tusie's and Lisa's? Why don't you get a real casino across the street. 5th quarter bar was nice. August 26, 2014
Rated 4.0 out of 5.0 by Not bad, we would stay again......... We were there for the Antiques Roadshow, for which we had tickets....Could not have been any more convenient, right across the street. When we checked in on Friday evening, we were treated like old friends. The hotel itself is a bit dated. The carpet and flooring could, possibly stand a good cleaning or replacement. But the room was comfortable, and quiet, even if it was on the street side. The breakfast was the typical stuff you get everywhere, nothing special. But the man who was working the dining area was just flying about. He kept everything clean, filled, and organized. Several times we saw him go the extra little bit to help folks, like finding ice for one lady, and finding a tray for another who was taking cereal and so on back to her kids in the room. All this, and he was most friendly and cordial. Give him a thank you for us. also, all the housekeeping staff we encountered were just the same friendly and cordial. too many times we travel to place where the housekeepers don't even acknowledge you. Overall, it was, for us, a comfortable, restful enjoyable experience August 22, 2014
Rated 5.0 out of 5.0 by Totally enjoyable stay Our stay at the Charleston Holiday Inn Express was a great experience. Everyone was very helpful and friendly...We were very comfortable in our room, enjoyed the free breakfast and the convenience of being close to so much. We recommend staying here if your visiting Charleston. Our experience was excellent... August 22, 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff Overall, all was excellent... staff, cleanliness, breakfast and exceptional convenience to the Civic Center... simply walk across the street. It was "freezing" in lobby and breakfast room. Room temperature was difficult to regulate ... whenever the air conditioner came on the room became very cold, then returned to comfortable. I feel the cost was high for 1. Charleston, WV and 2. for only one double bed. August 21, 2014
Rated 4.0 out of 5.0 by Clean and quiet rooms Right next door to the civic center, the perfect location for me. I found the staff warm and friendly. I found the room I was given was very quiet. Not always a feature I've found at other hotels but one that I always want and for which I am always grateful. The only disappointment for me was that I reserved a room with a king size bed and upon check in was told none were available. I was given a room with two doubles, which I readily accepted. It's usually not a problem. However the beds in my room were too small to be double beds. They were full/queen at best. I did not mention this to the staff because I was already told there were no king rooms left. We tolerated the situation well but well be more wary next time. August 20, 2014
Rated 5.0 out of 5.0 by parking We were there for the Antiques Roadshow @ The Civic Center. We asked if we could leave our car in the parking lot until we were done @ The Civic Center. The person @ the desk said no problem. We really appreciated that. August 20, 2014
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