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Rated 3.9 out of 5 by 168 reviewers.
Rated 4.0 out of 5.0 by Good Stay Room was clean and bed was comfortable. This is a good place to stay if you have an event in downtown Charleston. Breakfast was good with a variety of choices. Staff was courteous and friendly. The only negative part was the elevators. Only one working elevator and it was slow. It's an older hotel. Overall, I recommend this hotel because it's very convenient to interstate and the civic center. February 26, 2014
Rated 4.0 out of 5.0 by great service in breakfast bar The staff in the breakfast bar was familiar because Joan was there the past several times I have been there.. we used the shuttle to the capitol and he was prompt on time and friendly enjoyed talking with the staff we alwasy enjoy staying there and appreciate all of the hard work the staff especially Joan in the breakfast bar February 26, 2014
Rated 4.0 out of 5.0 by Super staff The staff was very accommodating and concerned for our particular situation. The front desk staff worked to get us an early check in on following a sold out night because we had an ill person in our group. They went over and above to help us and make us comfortable. The elevators were being renovated and it was obvious that the service staff were being very careful to not interfere with the guests use of the one working elevator. Super professional staff throughout the stay. February 25, 2014
Rated 5.0 out of 5.0 by 7 months of stays and enjoyed everyday of my stays After 7 months of staying at this HIE, I will be working in another state in one week. I have very much enjoyed my stays here and I will miss all of the hotel staff who have always been so helpful and friendly. This hotel has an excellent location, within walking distance for anything you could wish to do or a place to go. I will always recommend this hotel as making you feel at home when you are on the road. And thanks to Jean for the wonderful breakfast. February 23, 2014
Rated 5.0 out of 5.0 by Great place to stay This was a reat place to stay it was close to everything anf the staff were very friendly the only thng missing was a swimming pool February 22, 2014
Rated 5.0 out of 5.0 by A great place to stay in Charleston, WV Centrally located and conveniently located to the Civic center and Mall. The staff is very friendly and helpful and I thoroughly enjoyed my two day stay here. The breakfast is typical hotel fare but the breakfast staff was very attentive and the space is very well managed and handled. In general I think people are paying attention and that makes a big difference in a hotel stay. The rooms were clean and bright. I would definitely give this property a try if you're staying around Charleston,WV. February 20, 2014
Rated 5.0 out of 5.0 by Wonderful I arrived at the hotel close to midnight, the staff was waiting for me and seemed geniunely happy for my arrival. My room was beautiful, the mattress was unbelievably comfortable, and breakfast was tasty. I had a wonderful time. February 18, 2014
Rated 5.0 out of 5.0 by Great staff and clean rooms! I loved my stay at the Holiday Inn Express at Charleston on Civic Center. I enjoyed the breakfast they offered in the morning. I also loved how clean my room was and the different toiletries it had in the washroom. I just wish I knew how to turn of the heater because the sound was starting to get annoying. February 17, 2014
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