Rated 4.2 out of 5 by 511
Rated 5.0 out of 5.0 Great stay when I was away
I stayed for business and I was away from home. It was a scary experience to do on my own, but the hotel staff made the experience a good one. I loved the fitness room and the complimentary cookies. I also enjoyed the accessibility of the hotel to place I need to go. Overall, it was a wonderful experience.
August 26, 2015
Rated 4.0 out of 5.0 by 57spinner Going to Kentucky!
My family stayed at the Inn in route to Berea Kentucky. I recommend The Holiday Inn Express and was pleased with the overall quality-price, cleanliness and continental Breakfast. Plus 8-12pm pancakes in August!! The lobby was comfortable and the internet was used and was fast. Very impressed by the quiet and the ease of check-in and check out.
August 24, 2015
Rated 5.0 out of 5.0 by Pilot Michael Comfortable room, great breakfast!
Overall, a great hotel with friendly staff, a little difficult to find at night with poor signage!
August 22, 2015
Rated 5.0 out of 5.0 by PAB. Passing through Charleston, WV
I recommend this hotel. Great location with easy off/on highway access; free parking; courteous, helpful staff; clean room; and complementary breakfast. No pool. We arrived late and were just passing through Charleston, WV.
August 21, 2015
Rated 4.0 out of 5.0 by 1Roadrunner Good location, friendly staff, room needs updating
I understand that I was on a Rewards Night however, I was very disappointed in the cleanliness of the room. The bathroom floor tile was cracked and stained. The molding around the tub need cleaning or replacing. The room carpet was dirty and stained. On the bright side, the bed was comfortable. The breakfast was great with lots of choices.
August 21, 2015
Rated 4.0 out of 5.0 by Frank 67 Good breakfast and service
Overall hotel room cleanliness was not to the standards the other chain hotel offering.
August 21, 2015
Rated 4.0 out of 5.0 by Treebear87 Friendly Staff and Comfy Bed
Stayed one night with my family and my mothers room was clean and nice. My husbands and my room was all very nice except the bathroom could have used more attention in cleaning. The bed was super comfy and pillows were very comfortable as well. We slept great and enjoyed the breakfast in the dining area the next morning the food was as expected-everything good and normal except the eggs :) check out was easy and we will definitely stay here again if we come to Charleston on another trip.
August 19, 2015
Rated 4.0 out of 5.0 by RCHN Good nights sleep, hotel a bit hard to fine w/o GPS
The hotel was clean, quiet , food good in the morning.
Hotel staff was friendly and excellent.
The toilet was a little too slow to flush. The staff moved us to another room quickly and was happy to do it. We ran into this problem once before this summer in a much more expensive hotel in Philli. It can happen, no mark against the hotel for that.
We were very pleased at the way they treated us.
The hotel is off the beaten path from the highway. We would not have found it at night w/o the GPS. It was only a short distance from the highway. Two other hotels across the street.
I would go there again.
We made reservations about 4 hours before we got there.
August 18, 2015