Rated 3.9 out of 5 by 128
Rated 2.0 out of 5.0 by GaryJ70 Poor overall experience
Were given a room initially that had not yet been cleaned as bed was unmade and there were pills left on the bathroom counter near the sink. Given another room but toilet was stopped up. Called desk and they brought plunger for me to us rather than doing it for me. Asked evening manager for local eating establishments and was told there were some in nearby mall area but only pointed in direction of mall ...not very helpful and not hospitable. Overall the worst experience we have had at a Holiday Inn Express despite numerous stays at others over the years.
December 6, 2013
Rated 2.0 out of 5.0 by Davit2013 Bad night
I had a bad night, cold and flu plus the AC unit wasn't working properly. Very noisy, cold air and even the staff person wasn't capable to fix it. All of that after midnight.
A bad night.
December 1, 2013
Rated 3.0 out of 5.0 by Music61 Very Outdated
Worst Holiday Inn I've stayed in. Hotel, although clean, was very outdated. Not nearly up to Holiday Inn standaeds related to bedding, blankets, linens. Parking, although free, was terrible - very limited. There was no heat in the bathroom, which was on the opposite end of the room.
There are many other better choices in downtown Charleston.
November 25, 2013
Rated 5.0 out of 5.0 by kaelby Love the in-room microwave/refrigerator
I like to travel with my own home cooked meals that are healthier and less expensive, so having the microwave and refrigerator in the room is a real plus. I'm sorry someone had broken the little door off the freezer because I either had all frozen food or all just refrigerated food. My celery got ruined because it was frozen, but my frozen food thawed and I had to throw some it out. (I changed the refrig. temperature so everything wasn't frozen.)
Otherwise, 134 is a great room - quiet and away from traffic, yet you don't need to use the elevator. Perhaps a little small, and dark. Every room in that hotel is now too dark, and much of that is caused by the decor and closing off the windows. The chairs in the room aren't as comfortable as they used to be, but better than some other hotel chains.
I do think Charleston has the most friendly staff of any hotel.
November 24, 2013
Rated 4.0 out of 5.0 by LadyGator Great location
Perfect for attending functions at the Civic Center, or for doing a little shopping - all are within walking distance. I didn't have to get into the car until I was ready to head for home.
November 24, 2013
Rated 5.0 out of 5.0 by Angie1971 HIghly Recommended
I am very satisfied with the staff, the accommodations and cleanness of the room. It is a very comfortable environment and in a convenient location.
November 18, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great staff and location
The staff is more than helpful in anything you may need. The location is close to many places to eat, the river walk path, the mall, civic center, and much more. You can walk to everything. And the breakfast is always something we all look forward to each morning. A great place to stay.
November 17, 2013
Rated 4.0 out of 5.0 by jkm3 I have stayed here often
They have just finished (within the year) a major remodeling. I have always liked this hotel; it is close to about everything. I like the new look to the rooms and the outside. Although there is no smoking (I'm a smoker) they have fixed the side exit up quite nicely for this and have a bench, under roof that you can smoke at. I keep hoping they would put in a Jacuzzi but so far no luck. I guess that is the two pit falls. The beds are comfortable, I even researched the mattress brand they have so I could get one for my home.
November 17, 2013