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Rated 4.2 out of 5 by 300 reviewers.
Rated 5.0 out of 5.0 by Everthing we expected. We received just what we expected. Breakfast was GREAT! The day of check out, Saturday, August 16 about 12 Noon, the Desk Clerk went above and beyond for our needs. Wish I knew HIS name. I would brag about our stay to everyone who wishes to travel to West Virginia. Thank you again. SB September 6, 2014
Rated 5.0 out of 5.0 by Recommend = Yes My experience is what I have come to expect from a HIExpress hotel, and I was not disapppointed. Hotel has been completely renovated from when I last stayed there a number of years ago - looks great. Staff was very nice and helpful. Recommend = Yes. September 5, 2014
Rated 5.0 out of 5.0 by Clean hotel and friendly staff The Charleston Holiday Inn Express has a friendly staff and a clean hotel. The only addition I would suggest would be a pool. September 5, 2014
Rated 5.0 out of 5.0 by No comments good or badm Love this Hotel, desk personnel are Not overly friendly September 4, 2014
Rated 5.0 out of 5.0 by great personnel and uncomfortable bed the bed was not very comfortable at all, had trouble sleeping. seems like mattress was worn out September 2, 2014
Rated 5.0 out of 5.0 by Great Hotel in a Great Location Loved this hotel. Very convenient to my planned event. Staff was very courteous, and the rooms were very nice. Noise was not a problem. September 1, 2014
Rated 4.0 out of 5.0 by On the Roadshow On the Antiques Roadshow experience tour. Could've used a pool. What's the deal with the gambling parlors, eg., Tusie's and Lisa's? Why don't you get a real casino across the street. 5th quarter bar was nice. August 26, 2014
Rated 4.0 out of 5.0 by Not bad, we would stay again......... We were there for the Antiques Roadshow, for which we had tickets....Could not have been any more convenient, right across the street. When we checked in on Friday evening, we were treated like old friends. The hotel itself is a bit dated. The carpet and flooring could, possibly stand a good cleaning or replacement. But the room was comfortable, and quiet, even if it was on the street side. The breakfast was the typical stuff you get everywhere, nothing special. But the man who was working the dining area was just flying about. He kept everything clean, filled, and organized. Several times we saw him go the extra little bit to help folks, like finding ice for one lady, and finding a tray for another who was taking cereal and so on back to her kids in the room. All this, and he was most friendly and cordial. Give him a thank you for us. also, all the housekeeping staff we encountered were just the same friendly and cordial. too many times we travel to place where the housekeepers don't even acknowledge you. Overall, it was, for us, a comfortable, restful enjoyable experience August 22, 2014
Rated 5.0 out of 5.0 by Totally enjoyable stay Our stay at the Charleston Holiday Inn Express was a great experience. Everyone was very helpful and friendly...We were very comfortable in our room, enjoyed the free breakfast and the convenience of being close to so much. We recommend staying here if your visiting Charleston. Our experience was excellent... August 22, 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff Overall, all was excellent... staff, cleanliness, breakfast and exceptional convenience to the Civic Center... simply walk across the street. It was "freezing" in lobby and breakfast room. Room temperature was difficult to regulate ... whenever the air conditioner came on the room became very cold, then returned to comfortable. I feel the cost was high for 1. Charleston, WV and 2. for only one double bed. August 21, 2014
Rated 4.0 out of 5.0 by Clean and quiet rooms Right next door to the civic center, the perfect location for me. I found the staff warm and friendly. I found the room I was given was very quiet. Not always a feature I've found at other hotels but one that I always want and for which I am always grateful. The only disappointment for me was that I reserved a room with a king size bed and upon check in was told none were available. I was given a room with two doubles, which I readily accepted. It's usually not a problem. However the beds in my room were too small to be double beds. They were full/queen at best. I did not mention this to the staff because I was already told there were no king rooms left. We tolerated the situation well but well be more wary next time. August 20, 2014
Rated 5.0 out of 5.0 by parking We were there for the Antiques Roadshow @ The Civic Center. We asked if we could leave our car in the parking lot until we were done @ The Civic Center. The person @ the desk said no problem. We really appreciated that. August 20, 2014
Rated 5.0 out of 5.0 by My Choice in Charleston, WV This hotel is well located and very guest-friendly. The courtesy van is a real plus for ease in getting around to various spots. The staff seems to enjoy their work and are quick to respond to requests. I also enjoy the variety of foods available at the breakfast. August 20, 2014
Rated 4.0 out of 5.0 by great staff very friendly and accommodating staff that seemed to be dedicated to customer service August 20, 2014
Rated 4.0 out of 5.0 Dusty but OK For proximity to the Civic Center, -couldn't be better. Easy walking distance to large mall. Newly remodeled. Worked-out very well. One complaint. I was very surprised by the amount of dust in the room. The room was "clean", but everything had a coat of dust. I met a supervisory employee in the elevator and he said he would see to it and apologized. I would stay here again. August 20, 2014
Rated 5.0 out of 5.0 by clean Comfortable bed at a great value We stayed for one night. Hotel is located in an awesome location to walk downtown. the staff was really nice and helpful. the room was very clean and comfortable. They had one of the best free breakfast I have ever had. The lady that was taking care of the breakfast area was the sweetest lady I have ever met. She kept everything full while making us feel at home. She was the the difference that you just dont see in this world anymore. I would recommend this Hotel everytime.. August 20, 2014
Rated 5.0 out of 5.0 by Great time for a quick sleep Was only there for about 8 hours but the quality of my sleep was awesome! August 19, 2014
Rated 2.0 out of 5.0 by rooms not cleaned thoroughly I judge a room by its bathroom. There were hairs on the bathroom floor, tub and toilet base had scum. Water rings from cups from previous guests on the night stand. Couple of items that needed repair that had been neglected. I didn't expect that a Holiday Inn would have these issues. The breakfast was good though. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable and extremely convenient Stayed here for Antiques Roadshow in Civic Center based on location. Turns out exactly as convenient as promised. Very helpful front desk. Rooms a bit smaller than newer HIEs, but this is a downtown situation. If you have business or attraction in the Civic Center, or shopping in the mall planned, you couldn't do better. Free parking and free wi-fi, and proximity balance the slightly higher rate. I would definitely stay again. August 19, 2014
Rated 5.0 out of 5.0 by Cleanliness Nice Hotel, weak coffee and limited breakfast, though adequate. August 19, 2014
Rated 5.0 out of 5.0 by Greatplace to stay The staff was very helpful. The room was comfortable. The breakfast was a nice touch. We used the hotel shuttle quite a bit during our stay. August 19, 2014
Rated 5.0 out of 5.0 by Peace It had been a long day traveling from Michigan. We were able to find this hotel on my phone. It was very easy to find off the expressway. We needed peace and rest. We had a bike on the back of the car, that we were concerned about leaving there. When we asked the clerk at check in, she reassured us that they have security in their parking lot, so we didn't need to worry. It was such a comfort. The room was beautiful, beds were comfortable. Rested well, and woke up to have a fabulous breakfast. Oatmeal with walnuts and raisins, greek yogurt, and a bonus cinnamon roll. Couldn't have been better over all. August 18, 2014
Rated 3.0 out of 5.0 by Disappointed Rough stay, dirty bathroom, terrible internet connection. Helpful staff but for the wrong issue, I called regarding internet connectivity, they sent someone to fix the ac, then called after i fell asleep to see if the ac issue had been handled properly. Wow. The room was relatively clean but looked liked they didn't move chairs to vacuum.. The bathroom was pretty gross hair on the floor, stains on the ceiling above the shower and dirty hand prints all over the door. Not to mention the trashcan in the bathroom was filthy, and some of the floor tiles had no grout. All that complaining, I am not too picky, the beds were clean and comfortable, the staff was very nice, and the breakfast was good. not the worst place I have ever stayed but I probably would avoid it in the future. August 16, 2014
Rated 5.0 out of 5.0 by Great hotel, very comfortable! Loved my first stay at Holiday Inn Express, I expected less and was pleasantly surprised. My room was 1/2 what the other surrounding it cost. The breakfast was mediocre, but for the money I saved, I could have eaten out! Rooms are beautiful, staff was pleasant. Beds and pillows were very comfortable! August 15, 2014
Rated 5.0 out of 5.0 by TOASTFEST 2014 We want to commend Julie Caldwell, guest relations, for her excellent service in making sure our group attendees' stay was complete and enjoyable. Accommodations were very nice. Breakfast buffet was more than filling and the attendants were friendly and attentive. The room bedding was firm and comfortable. Liked having more than 2 pillows (4) for comfort. Would suggest some way of directing A/C air flow. This was our 3rd stay at this hotel and we will recommend it to anyone heading to town. Hope to see you next year. August 14, 2014
Rated 5.0 out of 5.0 by Charleston, WV This hotel was very convenient to the meetings I was attending in Charleston. August 14, 2014
Rated 5.0 out of 5.0 by Great location and breakfast Great place. Staff is great and the food was great. August 13, 2014
Rated 5.0 out of 5.0 by Nice stay Great hotel. Nice room with really good people on staff. Well worth the price and close to the Civic Center and downtown areas. August 13, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable room The room was very clean and the bed and pillows were what we now expect at a Holiday Inn Express, very comfortable. The staff was very friendly and helpful in reserving the room. August 12, 2014
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