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Rated 4.1 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! Great location, right across from the Civic Center, mall, and Municipal Auditorium and w/i walking distance to several other great downtown restaurants. You can't beat the value, clean comfortable rooms, friendly staff, and probably the best selection I've seen for a hotel breakfast bar. The gentleman working the breakfast area was so friendly May 6, 2014
Rated 5.0 out of 5.0 by Tired MOM and weary traveler Staff was excellent and friendly. Morning breakfast and staff was very good. Nice place to relax. May 5, 2014
Rated 5.0 out of 5.0 by Wonderful Property Excellent and friendly staff. Very accommodating people. Nice little bar to relax in. Unfortunately did not get to experience the restaurant. Property is currently under renovation and it is very, very nice. Easy access. Highly recommended. May 5, 2014
Rated 5.0 out of 5.0 by Wonderful stay! This Holiday Inn Express is a wonderful choice while in Charleston, WV. It is in walking distance to the mall, the civic center, shops, and restaurants. It was clean with a large dining area, 24 hour snacks if needed and business capabilities. The room was large, clean, modern and very comfortable. Being so close to other things we did not experience noise that would bother you while you sleep and I'm a light sleeper. The bathroom was large with double sinks. We had breakfast in the morning with an ample amount of food of various types for all tastes and plenty of tables. We will definitely stay again when in the area. May 4, 2014
Rated 5.0 out of 5.0 by Comfortable sleeping and courteous staff Our check in was timely and efficient. The room was comfortable and bed was great. It was clean and there were plenty of supplies. The breakfast food was hot and well prepared. April 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed, friendly staff and great service Noise level outside of room was not acceptable. I could hear the television from the next room. April 27, 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel right off of I77. Clean, comfortable rooms and great breakfast. April 24, 2014
Rated 5.0 out of 5.0 by Great rest stop We always stay at an IHG property on our drives down south. This was our first visit to this location. Staff was great - professional and helpful. We arrived pretty late and left early the next morning, so we just wanted a comfortable room and a good breakfast. Only downside was a large screw sticking out of the wall in the bathroom. I hit it with my hand. Could've been much worse, so not a big deal. I was impressed with the clerk that I told about it. He apologized and said he would get it fixed before anyone else used the room. April 21, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Charleston Civic Center My stay was fine. I couldn't connect with wireless internet initially and the front desk couldn't help me. Just by trial and error did I discover that I had to use Internet Explorer as the browser instead of Mozilla Firefox (my usual browser). The gentleman in the breakfast area was helpful and cleared our used plates as we finished with them. April 17, 2014
Rated 5.0 out of 5.0 by Very friendly staff We had a great experience at this hotel. The only suggestion would be to add microwaves and fridges in the rooms. That is a convenience that I'm sure most people would appreciate! April 17, 2014
Rated 5.0 out of 5.0 by Location perfect for trip Front desk clerk was very helpful and courteous upon check in. The check in process was quick. We were in Charleston for the state social studies fair and this hotel was perfect for us. We just walked across the street to the Civic Center and the Town Center Mall. The only draw back is the noise from the streets. But, this is the case with every hotel in a city. Front desk receptionist upon check out was very helpful. The breakfast room and staff were very friendly and helpful, and the food was good for a hotel. April 15, 2014
Rated 5.0 out of 5.0 by Noise form next door Wonderful stay, very close to Civic Center. Only bad experience was noise from kids in the hallway until late night and a baby screaming next door all night. Wonderful staff, very accommodating. April 14, 2014
Rated 5.0 out of 5.0 by Great hotel with incredible service. Hotel staff was very friendly and courteous. I would like to see the comforters change to the another type like the blankets they used to provide. The breakfast can be improved a lot. They can offer more fruit and better choices like sausages and different kind of breads. Overall the hotel is an excellent destination. April 14, 2014
Rated 5.0 out of 5.0 by Just like being at home This was a great home away from home, while on the road. Staff was great and room very comfortable. April 14, 2014
Rated 5.0 out of 5.0 by easy off and back on major highway we were very pleased and surprised as to how easy it was to exit the highway and find your location. In the morning we were back on and headed north in 2 minutes. April 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great fitness center Only glitch was that I was missing regular coffee in the room. Just had decaffinated but was able to get what I needed from the lobby. April 11, 2014
Rated 5.0 out of 5.0 by friendly staff When i arrived i didn't have my priority member number and the staff went the extra mile to find the number and call me in the guest room to let me know the number April 10, 2014
Rated 5.0 out of 5.0 by Great hotel - we stayed going and coming! Tyler at the front desk was awesome - great employee! April 9, 2014
Rated 5.0 out of 5.0 by nice hotel Nice clean hotel met my needs well. I will stay again. April 9, 2014
Rated 5.0 out of 5.0 by Updated and comfortable I was very impressed by the cleanliness of the hotel and the updated rooms. The beds and seating in the rooms were very comfortable. The breakfast area was large with lots of seating. The selection of breakfast items was better than most that we have had at hotels. The lady working in the breakfast area kept the place clean and the food stocked. She was working so hard and did an excellent job! April 2, 2014
Rated 4.0 out of 5.0 by bathroom There was no toilet paper in bathroom when I arrived and the towels and hand towels were not white, hang towels had stains in them March 31, 2014
Rated 3.0 out of 5.0 by Overall ok, breakfast great. Only problem was an allergic attack in guest room. Otherwise, it was a good property. March 31, 2014
Rated 5.0 out of 5.0 Let the games Begin I stayed at the Holiday Inn Express Civic Center for 12 nights during the Boys March 27, 2014
Rated 5.0 out of 5.0 by hospitality plus everything was right on the money,outstanding employee's. March 25, 2014
Rated 4.0 out of 5.0 by Bed comfortable needed a refrigerator Overall great experience at hotel but did not get a room with a refrigerator. They need to add more rooms with the refrigerator/microwave in them, since I couldn't get off work early and had to check in later they were all gone even though I had requested a room with one. The beds were very comfortable and staff was great! Very clean in common area and hallways, especially in room and bathroom Would recommend this hotel. March 25, 2014
Rated 5.0 out of 5.0 by Yes Very helpful staff, a good value. We will stay here again, and it will be our first choice. March 23, 2014
Rated 5.0 out of 5.0 by Convenient in Charleston Was in town attending the WV Girls State Basketball Tournament directly across the street at the Charleston Civic Center. The room was clean and well equipped. The Staff was very friendly and helpful. But for me having activities all weekend at the Civic Center it was extremely convenient and well priced . I stay here often when in Charleston and would definitely recommend to my friends and family. March 19, 2014
Rated 5.0 out of 5.0 by Great Service Wonderful, the heating system was a little loud. I do not have 50 characters I only wanted to say what I said, sorry it didn't take 50 characters. March 14, 2014
Rated 5.0 out of 5.0 Great room with excellent service I enjoyed my stay at the Holiday Inn Express near the Charleston Civic Center. After two nights elsewhere for another trip, this was a luxury to behold. All was great from friendly staff to excellent breakfast to safety and security. Only wishes would be a quieter heating system and perhaps a refrigerator/microwave. It was excellent value for money and convenience. March 12, 2014
Rated 2.0 out of 5.0 by Poor Management My rates changed from when I made my reservation. I called the hotel to inquiry about this issue and I was given the GM's voicemail. She still has not returned my phone call and my rates were so off that my hotel expenses have been questioned. I would suggest another hotel in the area. March 11, 2014
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