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Rated 4.2 out of 5 by 360 reviewers.
Rated 5.0 out of 5.0 by Comfortable and safe This is my first choice for a hotel stay in Charleston WV. I like being able to park in front of hotel as opposed to using a parking garage. Newly established happy hour was fun. Talked to several people I did not know.. I slept well. Bathroom lighting excellent. Plugs for cell phone and sleep machine easy to access. December 20, 2014
Rated 5.0 out of 5.0 by A great stay We stayed for our first Black Friday shopping ever. The staff were great and greeted us each time we would go back to the hotel with our bags. The room was very clean and the mattress and pillows were so soft we fell asleep and stayed asleep! I would love to have that mattress! We are definitely going back next year. Ive traveled a lot for work and always stay at a Holiday Inn, I wouldn't recommend any place else. December 8, 2014
Rated 5.0 out of 5.0 by Staff The staff are true people - not just business people. They represent Holiday Inn well. December 7, 2014
Rated 5.0 out of 5.0 by What a deal! This was a wonderful, well-run property available for a very good price. Breakfast was great. Front desk personnel were very friendly and helpful. Lots of outlets available in the room, and internet access was flawless. The only odd thing about this property is I had to present my driver's license and they made a photocopy of it, which they kept. Huh? I've stayed at Intercontinentals for weeks and not had to do this, and for a single night in WV at a HI Express I have to do that? Now that I'm gone, did they properly and securely dispose of that information? I don't know. I hope the Intercontinental Hotel Group puts some pressure on them to not do this, at least for IHG members. (Hey, you already know us!) December 5, 2014
Rated 1.0 out of 5.0 by If relatively clean were the only criteria This hotel looks as though it was an old Holiday Inn at one time. While the room was relatively clean, there were significant stains on the carpet and the room had an oder about it that I can not put my finger on. There is one central bank of two elevators that move at one speed...sloooooow. Hardly anyone in the hotel, yet the staff put me on the 6th floor. Not a problem usually, but again the elevators were slow. On my floor, there was a vacuum cleaner and a large bag of trash sitting in the middle of the hallway. It was as though the cleaning staff were walking down the hall with the items when the whistle blew so they just dropped it there and went home. Overall, I was not impressed and would not stay here again. December 4, 2014
Rated 5.0 out of 5.0 by Great Location Great Location close to the highway, civic center, and mall. It had comfortable and clean common and private rooms with a good breakfast. December 4, 2014
Rated 4.0 out of 5.0 by Great Location Great downtown location. We parked at the hotel upon our arrival and didn't move the car until we left two days later. The Civic Center is across the street and the mall is just one block away. December 4, 2014
Rated 5.0 out of 5.0 by Nice hotel NIce hotel and nice staff. ONe of the nicer Holiday Inn Expresses I have been to. Good location off of highway and walking distance to mall and downtown. December 3, 2014
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