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Rated 4.1 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by daughter/mom weekend Great place to stay! We parked our car walked to the mall shopped, ate and then to concert perfect weekend March 6, 2014
Rated 1.0 out of 5.0 by Started Bad Check in went great until I got to the room and someone else was already in the room!!!! Back to the lobby for a new room, which took awhile because only one elevator was working. Room was dark and bed squeeked badly. Front desk woke me up at 12:22 am to tell me about a pizza that I did not order. Bad experience! March 3, 2014
Rated 5.0 out of 5.0 by Alabama Traveler Great location - across from the convention center! What a plus! Nice rooms, great staff, good value! March 3, 2014
Rated 5.0 out of 5.0 by Love this place! I stay here when I go to events at the civic center. Staff is always courteous, helpful, knowledgeable, friendly, and professional. Can't wait to stay there again. March 3, 2014
Rated 5.0 out of 5.0 by Weekend Get away I came to Charleston to relax and decrease a lot stress because on the 22nd I was taking a HUGE Professional exam . I t was the perfect atmosphere and i PASSED my Exam. :) March 3, 2014
Rated 4.0 out of 5.0 by Good Stay Room was clean and bed was comfortable. This is a good place to stay if you have an event in downtown Charleston. Breakfast was good with a variety of choices. Staff was courteous and friendly. The only negative part was the elevators. Only one working elevator and it was slow. It's an older hotel. Overall, I recommend this hotel because it's very convenient to interstate and the civic center. February 26, 2014
Rated 4.0 out of 5.0 by great service in breakfast bar The staff in the breakfast bar was familiar because Joan was there the past several times I have been there.. we used the shuttle to the capitol and he was prompt on time and friendly enjoyed talking with the staff we alwasy enjoy staying there and appreciate all of the hard work the staff especially Joan in the breakfast bar February 26, 2014
Rated 4.0 out of 5.0 by Super staff The staff was very accommodating and concerned for our particular situation. The front desk staff worked to get us an early check in on following a sold out night because we had an ill person in our group. They went over and above to help us and make us comfortable. The elevators were being renovated and it was obvious that the service staff were being very careful to not interfere with the guests use of the one working elevator. Super professional staff throughout the stay. February 25, 2014
Rated 5.0 out of 5.0 by Great place to stay This was a reat place to stay it was close to everything anf the staff were very friendly the only thng missing was a swimming pool February 22, 2014
Rated 5.0 out of 5.0 by A great place to stay in Charleston, WV Centrally located and conveniently located to the Civic center and Mall. The staff is very friendly and helpful and I thoroughly enjoyed my two day stay here. The breakfast is typical hotel fare but the breakfast staff was very attentive and the space is very well managed and handled. In general I think people are paying attention and that makes a big difference in a hotel stay. The rooms were clean and bright. I would definitely give this property a try if you're staying around Charleston,WV. February 20, 2014
Rated 5.0 out of 5.0 by Wonderful I arrived at the hotel close to midnight, the staff was waiting for me and seemed geniunely happy for my arrival. My room was beautiful, the mattress was unbelievably comfortable, and breakfast was tasty. I had a wonderful time. February 18, 2014
Rated 5.0 out of 5.0 by Great staff and clean rooms! I loved my stay at the Holiday Inn Express at Charleston on Civic Center. I enjoyed the breakfast they offered in the morning. I also loved how clean my room was and the different toiletries it had in the washroom. I just wish I knew how to turn of the heater because the sound was starting to get annoying. February 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and pillows. The Holiday Inn Express was a great place to stay. Located within walking distance to the Charleston Mall. The bed and pillows allowed a wonderful nights sleep. In the morning we enjoyed a tasty breakfast with a good selection of breakfast items to choose from. February 14, 2014
Rated 1.0 out of 5.0 by Terrible Worst Holiday Inn Express I have stayed in. Would not recommend. February 13, 2014
Rated 3.0 out of 5.0 by Not too bad The staff at the front desk were friendly and the check-in and check-out experience was efficient and fast. However, the room was not as clean as I would have hoped. There were grease stains on the sheet and on the shower curtain and there were various types of hair on the bathroom floor. The carpet had crumbs on it. The noise outside of the room was loud and kept me up all night for the two nights that I was there. It was because I was so close to the lobby and I could hear the breakfast preparation and ice machine and washer and dryer running much of the night. Also, the heater was quite loud and every time it kicked on, it woke me up. The breakfast selection was alright, but most of the coffee carafes were empty by the time I had breakfast at 8:30 am. I have stayed at other hotels in this area and this is the best, so I will continue to stay here. February 6, 2014
Rated 5.0 out of 5.0 by Fantastic This holiday inn express went above and beyond to make Me feel welcome. From the registration to check out The staff did everything possible to make my stay one to remember. I can't wait to come again and will be recommending this hotel To all of my family and friends. Thank you. Marla2994 February 4, 2014
Rated 4.0 out of 5.0 by Good place for a quick business stay This one is probably the best Holiday Inn in Charleston and the most conveniently located. More of a business stay than a leisure stay. Not the most modern facility, but it has all the amenities you need for business purposes, free wifi and breakfast included. The staff is very good. The only inconvenience was the slow elevator, but in their defense, they were in the idle of having new ones installed. February 4, 2014
Rated 4.0 out of 5.0 by great service i had a good stay, staff treated me really nice during my stay if i could have changed one thing it would have been the parking. February 4, 2014
Rated 5.0 out of 5.0 by breakfast bar too much pork, HIE needs a better variety, such as turkey bacon and hash browns for breakfast. many people do not like pork, or cannot eat it for various reasons. February 3, 2014
Rated 2.0 out of 5.0 by Express stay First reservation was messed up for one of my group. Secondly elevator out of order and terribly slow when it did work. Third, Rooms weren't ready until 3:30 pm. Fourth, heater in room was so loud I didn't sleep much. Fifth room cleaning didn't occur until 4:00 pm probably won't use holiday inn express next time I am in charleston wv February 2, 2014
Rated 5.0 out of 5.0 by great service Everything about the service was great from James at the time of my reservation, to check in with Joey to breakfast when Richard stopped to visit. February 2, 2014
Rated 5.0 out of 5.0 by Perfect stay This place rocks. The rooms have been recently redecorated and are very attractive and comfortable. Front desk was extra courteous--she offered a ground-floor room for me and my service dog without my having to ask. All the staff were very hospitable. I'm not a fan of the breakfast in this category of hotel (wish they'd just skip it and reduce the rate), but this was above par for the field. I'm impressed. January 30, 2014
Rated 4.0 out of 5.0 by charleston wv nice rooms, wish they had room service but shuttles were a nice plus January 29, 2014
Rated 5.0 out of 5.0 by Great service overall Loved our stay at the Holiday inn Express. Staff made our stay comfortable during our brief sttay. January 29, 2014
Rated 5.0 out of 5.0 by great experience I really enjoyed my stay. I came into the Charleston area for the Auto Show and needed a hotel to park my truck while at the show. The Holiday Inn Hotel chain is always my Hotel of choice but they can't always accomodate me. Julie and Nancy in sales were terrific!!! I was treated like a V.I.P. Even the front desk, maintainence and the shuttle driver took really good care of me. It made my stay there very comfortable. January 28, 2014
Rated 5.0 out of 5.0 by A very good overnight stay All employees I met upon arriving, during our overnight stay, and checking out were very friendly and helpful, . Desk clerk acknowledged I was an IHG customer and thanked us for being so. Our stay was for medical tests to be taken next day and was close to the medical center. The hotel is in a good location being so close to civic center and towncenter. Thank you very much for a nice experience in your area being that we are not from the Charleston area. Your welcoming and cheerful attitude were greatly appreciated. January 27, 2014
Rated 5.0 out of 5.0 by Comfortable rooms I have been staying at this hotel for several months and have truly enjoyed everything about my stays from the room, breakfast, location, and especially the staff. There is nothing they will not eagerly help you with if you have a problem or just a question. And last week, they added larger and very comfortable new pillows. I am a large man and almost every hotel I have been staying has the small pillows. Finally I can look forward to a pillow that is "my" size. Thanks HIE staff!! January 26, 2014
Rated 5.0 out of 5.0 by Great Stay really enjoyed my stay. even with the water situation they still made my stay very lovely. the hotel was cleared to use the water in the building but they still provided us with bottled water. January 23, 2014
Rated 2.0 out of 5.0 by Not at this location again. Local water crisis not withstanding. 5th floor room as not being cleaned properly. 2 night/3 day stay. Upon arrival, light switch just inside door smeared with something and was never cleaned. Bath floor under counter was filthy upon arrival and was never cleaned properly. Upon arrival, bits of paper and other debris on carpet and was never vac'd properly. Room coffee service left dirty and not replenished after my first night. Aged Facility Though renovations were underway, elevator service was very bad. Very cold weather likely cause major water leak that flooded several occupied 1st floor rooms, though this did not directly affect me. After local water crisis, no effort to stock occupied rooms w/bottled water. January 17, 2014
Rated 5.0 out of 5.0 by Affordable, clean place to stay The hotel has undergone updates that have helped to freshen up the appearance. Rooms are clean and comfortable. The pillow cases are marked - firm, soft, etc. with plenty of options to choose from, which helps to ensure a more restful night of sleep. January 14, 2014
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