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Rated 4.2 out of 5 by 322 reviewers.
Rated 5.0 out of 5.0 by Comfort, cleanliness & guest services The staff was EXCELLANT , the room was very clean, & pretty. A unplesant experence was rectified & had nothing to do with the quality of this hotel . I highly reccomend this Holiday Inn Express! June 3, 2014
Rated 5.0 out of 5.0 by Great service Great place to stay. Close to civic center and mall. Clean and comfortable beds. Front desk staff very friendly and professional. Breakfast good value. June 3, 2014
Rated 3.0 out of 5.0 by Need an attitude check Two staffs at the front desk at night and in the morning were totally different. The manager/staff at night time gave me a look of not-welcoming. Although he found out that I had a platinum status, he still didn't welcome me but kept asking Credit Card without any explanation or preference checking. I had a bad feeling that he would change the rate so I asked him about the rate. Surprisingly, he increased the rate from my online reservation! I asked him why it was different from the email confirmation, then he said "whoever made an online reservation (obviously ME) was confused, and the rate was not correct." I had to go through my emails to show him a proof, then he couldn't say a word. I wish he apologized me at least. Even after this incident, I had to literally go over all of benefits with him in order to make sure that he would provide. The manager/staff in the morning was totally different. She was very kind and professional. Every hotel needs to be very careful about who can be at the front desk, which is the face of that hotel and brand name. June 2, 2014
Rated 5.0 out of 5.0 by Unexpected pleasure as soon as we entered lobby Great stay, wish there was a pool though. Staff was wonderful, rooms were very nice, loved the free internet, breakfast had a good selection of items. 1st time we stayed here and we would stay again in the future. May 31, 2014
Rated 4.0 out of 5.0 by very nice hotel This property is so much better than Huntington WV. May 31, 2014
Rated 2.0 out of 5.0 by Never Before The HVAC unit sounded like a train when it came on. I reported it to the desk clerk who said no one was available. This was on day 1. It got no better on day 2. The TV only had half the channels working. When I reported this I was told no one else had this problem, and nothing was wrong. Funny, in 2 minutes they all appeared. I've stayed here numerous times and it has been great. I certainly hope they get their problems fixed before the next time or there will not be a third time. May 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service Room was clean and comfortable. Fitness center had free weights in addition to typical hotel cardio equipment which was a bonus. What I will remember the most, however, was the attentiveness of all the staff. They all went above and beyond to make us feel welcome. Occasionally, you will have one or two staff which are customer service oriented but here EVERYONE was super. Everyone was so friendly. I hope you don't lose that because that is what will keep me coming back! Thanks. May 27, 2014
Rated 5.0 out of 5.0 by Extremely Friendly Staff The hotel staff were extremely friendly and helpful!! Every staff member I passed asked me how I was doing and if I needed anything with a smile. May 27, 2014
Rated 1.0 out of 5.0 by Terrible While the look on the inside of the hotel may appear to seem that upgrades were done, these are cosmetic only. There was a distinct musty odor in the room, the carpet was stained and not cleaned and I was apprehensive of sleeping under the covers. The hotel staff was not accommodating and overall I was disappointed in the experience. I would not stay in this hotel again May 25, 2014
Rated 5.0 out of 5.0 by Very Friendly Personnel Everything was What we wanted and expected from a Holiday Inn. All personnel - especially at the front desk - were just great. We had lots of fun and they were accommodating to our every wish. Even begged us to stay if ever back in the area. Raises for all of them!!! Thanks! Also, we LOVED the mattress on the king bed. May 24, 2014
Rated 5.0 out of 5.0 by Great Stay and Value Great Holiday Inn location and facility. Easy access from the interstate and centrally located. The facility was up-to-date. They served a large variety of food and the breakfast area had plenty of seating and television. I wish I could have stayed longer. All-in-all, great location. May 24, 2014
Rated 3.0 out of 5.0 by Just OK I would classify this facility as just ok. it would be fine for just over night. I would not recommend it for an extended stay. It is very convenient to the Civic Center. The parking is tight during the civic center events at the hotel which makes it somewhat of a problem. May 24, 2014
Rated 5.0 out of 5.0 by Nice place to stay in downtown Charleston We wanted a place to stay in downtown Charleston to attend a graduation ceremony at the nearby auditorium. Our pre-graduation dinner was at a restaurant in/nearby the city center mall. The Holiday Inn was the perfect location and at a decent price per night for a downtown hotel. That staff was VERY pleasant. The stay was terrific. May 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed and central location The bed was comfortable - would've preferred a queen but. Room was comfortable but could've used an additional light or a brighter light in the room. Nice central location. Staff was friendly. Breakfast was good with lots to choose from. It was our first stay but we would go back. May 19, 2014
Rated 4.0 out of 5.0 by Nice staff - good location We stopped at this hotel on our way from MIchigan to Pinehurst. Good location with easy on/off access to expressway. Very nice breakfast; nice variety of choices including warm cinnamon rolls. Front desk staff was very helpful in recommending a restaurant for dinner within walking distance. Only negative was that our bathroom floor needed a real GOOD cleaning. Otherwise, room was fine, clean, bed comfortable and quiet. May 17, 2014
Rated 5.0 out of 5.0 by My third stay at this property No one dislikes travel interruptions more than I, and when my flight was delayed due to storms and an airport being closed I had no choice but delay a day. It was a great relief to know that there was a room available for me to get some much needed rest. I appreciate that they had a shuttle service to and from the airport. And it was a good feeling to be greeted by a big smile as I arrived and departed! The staff was so kind to give me a late checkout since my flight time the following day was not until 4:45pm. I would rate this property excellent in every way! This will definitely be my place to rest anytime I am ever in Charleston, WV! May 16, 2014
Rated 5.0 out of 5.0 by Excellent location Great hotel. Comfortable bed. Excellent breakfast. Location was close and convenient to downtown and Convention Center. May 16, 2014
Rated 5.0 out of 5.0 by Comfortable room with 2 queen beds Attentive front desk staff Delicious breakfast with several choices of different foods Bath tub/ shower had adequate grip bars for handicapped person Easy access to major freeways May 12, 2014
Rated 5.0 out of 5.0 by Above and beyond service I stayed in the Holiday Inn express and I have to note that the friendliness of the employees went beyond being paid to do a job, it showed in the smile, greeting, and mannerisms from the time I walked they were there to help me. And help they did, they accomodated my chech out time, helped with directions, suggestions for dinning, and the continental breakfast was a full breakfast spread. My thanks and gratitude to the hard working staff and the way they work together to make this a real team to provide a service. Thank you all. May 6, 2014
Rated 5.0 out of 5.0 by Great place to stay! Great location, right across from the Civic Center, mall, and Municipal Auditorium and w/i walking distance to several other great downtown restaurants. You can't beat the value, clean comfortable rooms, friendly staff, and probably the best selection I've seen for a hotel breakfast bar. The gentleman working the breakfast area was so friendly May 6, 2014
Rated 5.0 out of 5.0 by Tired MOM and weary traveler Staff was excellent and friendly. Morning breakfast and staff was very good. Nice place to relax. May 5, 2014
Rated 5.0 out of 5.0 by Wonderful Property Excellent and friendly staff. Very accommodating people. Nice little bar to relax in. Unfortunately did not get to experience the restaurant. Property is currently under renovation and it is very, very nice. Easy access. Highly recommended. May 5, 2014
Rated 5.0 out of 5.0 by Wonderful stay! This Holiday Inn Express is a wonderful choice while in Charleston, WV. It is in walking distance to the mall, the civic center, shops, and restaurants. It was clean with a large dining area, 24 hour snacks if needed and business capabilities. The room was large, clean, modern and very comfortable. Being so close to other things we did not experience noise that would bother you while you sleep and I'm a light sleeper. The bathroom was large with double sinks. We had breakfast in the morning with an ample amount of food of various types for all tastes and plenty of tables. We will definitely stay again when in the area. May 4, 2014
Rated 5.0 out of 5.0 by Comfortable sleeping and courteous staff Our check in was timely and efficient. The room was comfortable and bed was great. It was clean and there were plenty of supplies. The breakfast food was hot and well prepared. April 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed, friendly staff and great service Noise level outside of room was not acceptable. I could hear the television from the next room. April 27, 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel right off of I77. Clean, comfortable rooms and great breakfast. April 24, 2014
Rated 5.0 out of 5.0 by Great rest stop We always stay at an IHG property on our drives down south. This was our first visit to this location. Staff was great - professional and helpful. We arrived pretty late and left early the next morning, so we just wanted a comfortable room and a good breakfast. Only downside was a large screw sticking out of the wall in the bathroom. I hit it with my hand. Could've been much worse, so not a big deal. I was impressed with the clerk that I told about it. He apologized and said he would get it fixed before anyone else used the room. April 21, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Charleston Civic Center My stay was fine. I couldn't connect with wireless internet initially and the front desk couldn't help me. Just by trial and error did I discover that I had to use Internet Explorer as the browser instead of Mozilla Firefox (my usual browser). The gentleman in the breakfast area was helpful and cleared our used plates as we finished with them. April 17, 2014
Rated 5.0 out of 5.0 by Very friendly staff We had a great experience at this hotel. The only suggestion would be to add microwaves and fridges in the rooms. That is a convenience that I'm sure most people would appreciate! April 17, 2014
Rated 5.0 out of 5.0 by Location perfect for trip Front desk clerk was very helpful and courteous upon check in. The check in process was quick. We were in Charleston for the state social studies fair and this hotel was perfect for us. We just walked across the street to the Civic Center and the Town Center Mall. The only draw back is the noise from the streets. But, this is the case with every hotel in a city. Front desk receptionist upon check out was very helpful. The breakfast room and staff were very friendly and helpful, and the food was good for a hotel. April 15, 2014
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