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Rated 4.2 out of 5 by 302 reviewers.
Rated 5.0 out of 5.0 by Will stay again Loved it I was able to study and get ready for my nursing boards with no disruption. Room was very clean and comfortable. August 16, 2013
Rated 5.0 out of 5.0 by very nice hotel in a good locationd room I thoroughly enjoyed my stay at this hotel. Nice, refurbished room, great location for taking walks along the river each evening, and lots of great places to eat including the TownCenter mall across the street. Very friendly staff.Looking forward to staying here thru January 2014. August 14, 2013
Rated 5.0 out of 5.0 Great stay!! This is one of the cleanest hotels I've stayed in a long time. Breakfast was great! Staff was very nice, curteous and well dressed! Would defintely stay here again. August 14, 2013
Rated 5.0 out of 5.0 by Great location and free parking for civic center Attended the Leadership conference at the civic center. Was very convenient to walk across the lot. Wife loved walking down street to nice mall to spend time. Convenient to freeway to travel around town and see the sites. Great breakfast variety and surprising was not crowded. Was a very pleasant stay. Staff was friendly and made some accomodations to help. Thanks for the great visit to West Virginia. August 12, 2013
Rated 5.0 out of 5.0 by Excellent among the best I always stay in Holidy Inn Express. For the price and location in the center of the City, this is the best among best or in one word : Excellent. August 2, 2013
Rated 4.0 out of 5.0 by Good, but not very friendly Everything about the stay was average or a bit above, with the exception of two things. First, the woman who checked us in was not friendly, bordering on rude. Second, the special (roll away cot) request I added to my Priority Club reservation was not even read. When I asked about it at check-in, the woman seemed annoyed but said it would be taken care of. It never was until 4 hours later when I called and spoke with someone else. August 2, 2013
Rated 3.0 out of 5.0 by Acceptable, but nothing fancy Have no real complaints, staff friendly and helpful, room comfortable and quiet, wifi and parking free. Convenient, actually adjacent to the Civic Center and just a short walk to the River Walk. Restaurants are a few blocks away, but shuttle service is offered.Breakfast offering limited and lacking fruit choices. Decor dated. Fine for a short business trip. July 31, 2013
Rated 4.0 out of 5.0 by Great place to stay! Was in Charleston for a conference and chose Holiday Inn Express because of it's location next to the Civic Center. As it turned out most of my meetings were at the Marriott. No big deal as their shuttle took us and picked us up anytime we needed them to. Great place to stay when you are going to be in Charleston. July 30, 2013
Rated 2.0 out of 5.0 by Not my best stay at a Holiday Inn Express Poor housekeeping - first day I arrived there was small amounts of trash in the bathroom under the counter indicating that housekeeping never swept. The second day of my stay housekeeping only emptied the trash. They did not make the bed, vacuum the floor or anything else. July 30, 2013
Rated 2.0 out of 5.0 by shuttle van about to fall apart. dirty Bathroom not clean,did not have shampoo ,next night there was a half bottle ,used. July 30, 2013
Rated 5.0 out of 5.0 by Super Help & Attention I have severe COPD & requested a room on-line near elevator to limit walking. We arrived late & exhausted. They had provided a room very close to the Lobby. And, although not a bell hop & not his job, the Holiday Inn's van driver pitched in and helped unload and get luggage into room and even set up my oxygen machine. Good front desk/directions (except for Trainee), very positive attitudes and good breakfast. Becomes my new 1st Choice in Charleston. July 29, 2013
Rated 3.0 out of 5.0 by Very average experience This facility was not up to the standards that I as a priority club member has come to expect. The elevator was filthy and the rooms not as clean as usual. I would not stay there again. July 29, 2013
Rated 4.0 out of 5.0 by One night getaway My husband and I took our two younger children away for the weekend. We found this hotel online and it looked very good. It is across from the Civic Center and the Town Center Mall. We were able to walk across the street to the mall. The staff was friendly. The phones in the room did not work. One of the beds squeaked as soon as you would sit on it. There were no delivery places listed so we had to go downstairs and ask the staff and they said yes there were places around. Like pizza places and a couple of Chinese. But they never offered to give us the numbers. So we had to look on the internet and find something we hoped was close. Over all the hotel was nice but for the price I expected a little nicer. July 26, 2013
Rated 4.0 out of 5.0 by Awesome breakfast and good rooms Great selection of food for breakfast including cinnamon rolls, eggs, sausage/bacon, biscuits, gravy, pancake, cereal, juice, fruit, yogurt. The room was comfortable but the 5th floor was quite humid on the walk to the room. Very drastic change from the first floor. Rooms were decorated nicely and were not tacky. Bathroom was nice too with a good shower head. The beds were okay but squeaky even with just one person on it and you could hear each spring give in with a little crunch. The elevator could use a little work for decor/ moulding fixes. Overall the hotel was good and the breakfast made my day. July 25, 2013
Rated 5.0 out of 5.0 by Room was comfortable and service was excellent Good place to stay in Charleston. Many restaurants close by. July 18, 2013
Rated 5.0 out of 5.0 by Comfortable surroundings and attentive staff. We are very happy with your continued efforts to make our stay comfortable and stress free. You seem to know what we need before we do. Staff is pleasant and willing to go to any means to help us. July 12, 2013
Rated 5.0 out of 5.0 by BEST SERVICE IN TOWN We stay at this location yearly in July and we are never disappointed. The staff at this location is superb. Always smiling, greeting you in the hallways, asking if there is anything else they can do to make our stay better. Will not stay anywhere else while we are in Charleston! July 9, 2013
Rated 3.0 out of 5.0 by A solid Holiday Inn experience This hotel met up with my expectations, but didn't exceed them. I think that Holiday Inn provides good value for the money and the beds are always good for a night's rest. Overall, this hotel was clean and the staff was friendly. I would stay here again if going through Charleston. July 9, 2013
Rated 5.0 out of 5.0 by Great Holiday Inn Express We really enjoyed our stay. In fact, we wrote a letter expressing how much we enjoyed it to the Hotel. We had only one problem, the room keys did not work and we had to get a new one every day. The food was great, the room rates were great, the rooms were very comfortable, parkng was free, and I could walk to my conference at the civic center. The wonderful goodbye reception sponsored by the hotel was a nice surprise and lots of fun. A special thank you to the staff for their hospitality. July 5, 2013
Rated 3.0 out of 5.0 by Paper thin walls This hotel has a very pleasant staff and great breakfast choices. The room furnishings are very nice. The bathroom is very upscale. The problem with this hotel is soundproofing. You can hear the occupants of all the nearby rooms. They were not being loud, the walls and doors are just that paper thin. As a result, it was hard to sleep even though the bed was comfortable. July 4, 2013
Rated 5.0 out of 5.0 by I like this place. Typical of Holiday Inn Express, this property is well maintained with clean, nicely decorated rooms and comfortable amenities. The location is prime for those desiring to stay right in downtown. The price, especially when compared to many of the other downtown hotels, is reasonable and there is ample free parking on site. The Civic Center is directly across the street and the Town Center shopping mall is only one block away. Additionally, there are plenty of restaurants nearly (mostly in the mall area). Overall, I would highly recommend this hotel. July 2, 2013
Rated 5.0 out of 5.0 by Very convenient and nice accommodations. This hotel lives up to the Holiday Inn reputation of being a great place to stay with the typical amenities. Helpful staff, clean roomy, and most of all very convenient to the Civic Center and the Shopping Mall. The city is very easy to get around. If you are going to stay in Charleston, stay at the Holiday Inn. July 2, 2013
Rated 5.0 out of 5.0 by Complementary To this Inns Management' We stayed at your Inn in Charleston on Thursday night. My husband is on oxygen. A new employee of about two weeks talked to us as we waited in line. We mentioned having our food brought to the room. After our registering in was completed we forgot to follow-up on this conversation. While we were unloading our vehicle this young lady came out to the car with information on West Virginia and also local restaurants. We have never been treated so kindly at a Holiday Inn. She is the reason we will probably stay at your inn on our way back home. Thank you for having friendly staff. We also noticed how helpful housekeeping was and the front desk. The Woods June 22, 2013
Rated 4.0 out of 5.0 by Great Value and clean We stayed in this hotel twice. Very convenient, it is right off the highway, you can walk to the mall. Both stays we found no problem. June 16, 2013
Rated 1.0 out of 5.0 by Terrible experience First room the tub drain was blocked, and room smelled and was not clean. Second room the tub did drain, but the room was probably dirtier than the first. The room even had an excrement streak in the toilet, an experience I do not believe I have ever had at a hotel or motel in 60 years of traveling. We were tired from driving and did not feel like searching for another motel. We spent the night, but I doubt we will ever stay at a Holiday Inn again. At least not a Holiday Inn Express. June 13, 2013
Rated 4.0 out of 5.0 by Wonderful Staff I want to publicly thank the staff for returning my purse. Everyone was friendly and helpful throughout our stay, but I left my purse in the dining room and when I called, they had it at the front desk and sent it to me fed ex, overnight at my request. Every last penny still inside. Thank you!!!!!!! June 9, 2013
Rated 3.0 out of 5.0 by Not as good as expected There were no fans in the bathroom so it was only good for one person at a time. Also beds were hard as rocks! Staff was friendly and breakfast was well stocked. June 5, 2013
Rated 5.0 out of 5.0 by Desparation met with hospitality After a day of travel and white water rafting I was tired upon returning back to Charleston. I realized shortly after the school bus drove away that my wallet and cell phone were on the bus. I didn't know what to do except explain myself and my situation. I don't know the legal policy, but the folks working at guest services went above and beyond to make me feel welcomed. I was staying on my priority club rewards points that night and they allowed me to check-in and provided me with drinks and snacks. They were life savers for sure!! Thanks. June 5, 2013
Rated 2.0 out of 5.0 by Uncomfortable bed adequate stafff service The bed was worn out. The mattress was sunken in the area where many too many prior travelers had slept. Also padding on the mattress was too thin and allowed the coil springs to protrude. This led to a sleepless night. Never again at this location June 3, 2013
Rated 2.0 out of 5.0 by Disappointed Bathroom countertop had not been cleaned. The shelves where the towels were placed was dirty and you could see the dust build-up. After second day stay, the bathroom floor was not sweep or mopped. There was hair left on the floor. June 2, 2013
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