Rated 4.0 out of 5 by 66
Rated 5.0 out of 5.0 Great staff
As always your Holiday staff is the best, making sure to give there best service.
July 26, 2014
Rated 3.0 out of 5.0 by Traveling Girl 123 Room over the mechanical room
We had stayed at this location a couple months ago without any problem (other than the over-crowded parking lot where the lines are merely a suggestion to the over-sized work pick-ups). This time, my dad was assigned to a room over the mechanical room - constant vibration of the floor and walls. He called down to the desk to be moved to a new room, and although the front desk clerk did it, it was obvious that she had no idea of what my dad was talking about and acted as if he was exaggerating.
Both of our rooms were short towels and wash cloths (rather than three of each, we only had one of each, or none at all). Toiletries (such as shampoo and lotions were either duplicated or missing all together.
July 26, 2014
Rated 4.0 out of 5.0 by gvillesmiths It was ok
This property needs to be updated. The reception area was nice, but the rooms were a little shabby. However, the staff was excellent and very friendly.
July 25, 2014
Rated 3.0 out of 5.0 by Chris 255 Good location.... but.....
I have stayed here before and gave all 5 stars, etc. This last visit was not so good. Absolutely no parking available. The desk clerk suggested the adjacent lot but that has NO lights for security. This time I had a room facing the Interstate. Noise level was high. Sausage links at breakfast were like cooked copper tubes. Milk had an expiration date of THAT DAY!!. The minimum wage breakfast attendant really did not want to be there, and it showed. But previous visits were great. I will stop again. Price was $40 more than another HIExp about 6 miles farther west. Desk clerk did not recognize me as a Platinum Member. I had to ask for the extra points at check out. Lobby is cramped if more than three guests checking in at same time. Building is not designed well on ground floor. Parking lot is shared with another hotel. Arrive early, or risk parking in an unlit (dirt) area.
July 21, 2014
Rated 5.0 out of 5.0 by Evie61 Comfortable Bed, Clean Room but Breakfast Employee not so Friendly
The beds were very comfortable and the room was clean. When we went to breakfast at 6:50 a.m. there was Sausage Gravy but no biscuits because they were not ready yet. Employee did not appear to care whether items were out or not. Everyone had to wait. Breakfast was suppose to be from 6:30 a.m. to 9:30 a.m. May need to start preparing earlier to have items out on time. We did not receive anything special for being a Club Member at your facility compared to others that we have stayed at. We usually receive a small gift bag with goodies and water bottles.
July 16, 2014
Rated 5.0 out of 5.0 by MayTech MayTech
Well suited our needs and was confortable. Enjoyed the Geocaches near by.
July 13, 2014
Rated 5.0 out of 5.0 by Rocky River Clean room and good breakfast
We spent a night in the Holiday Inn Express while traveling on vacation. The front desk clerk was friendly and efficient. The room and bathroom were clean and comfortable. In future at this Holiday Inn Express, I will request a room not facing the highway. The rooms not facing the highway are much quieter.
July 2, 2014
Rated 5.0 out of 5.0 by ttmc Travel
The hotel was a good place to stay and easy to get to off of the highway. The beds were comfortable and the hot tub was a nice feature after driving all day.
July 1, 2014