Rated 4.3 out of 5 by 220
Rated 5.0 out of 5.0 by MP812 Pool and Bkfst.
There were no towels at the pool the day we went swimming ( a Mon. morning).
The food served at the buffet breakfast is somewhat tasteless, especially the cheese omelets, although there is plenty to eat and the staff is extremely courteous and friendly.
Overall, an excellent hotel and improved from previous stays at this particular hotel.
June 26, 2015
Rated 1.0 out of 5.0 by Starr55 overcharge to credit card
In checking my credit card when I returned home the pending charge was $20 above my receipt. I called the hotel and got a very snippy, disinterested party on the line. She told me the charge was normal procedure in case I had damaged the room. The room had already surely been cleaned as it was more than 24 hours since checkout. I continued to ask for a more satisfactory answer and the clerk HUNG UP ON ME. I will probably never stay in any Holiday Inn Express again after this experience. Totally unacceptable. When my charge finally posted on my credit card it was the same number as recorded on my receipt. Not only was the clerk on the phone rude but as we were checking out the clerk behind the desk took a telephone call and made a reservation for someone else before she took our key and cleared our account. As I've already said, I WILL NEVER STAY IN THIS HOLIDAY INN EXPRESS or any other for that matter.
Location was also represented as being near the airport. Not so.
June 20, 2015