Rated 4.1 out of 5 by 103
Rated 5.0 out of 5.0 by DECmoving Arrowwood was a surprise
My wife and I stay in Charlotte all the time. I thought we'd stayed here before, but we hadn't. The place is nice, and clean, with the typical amenities one expects of the HI Express. The breakfast was really good though! loved the location, loved my room, loved the fact that there was ample water pressure and hot water and the convenience off of the highway. Will be back my next Charlotte stay.
June 21, 2013
Rated 5.0 out of 5.0 by Lang Great Location and Super Staff
Our annual road trip this year took us along the southern mid-atlantic states with our 9 year old grandson. So when we decided on Carowinds for a stop, your property was the best located and upon checking in, the staff went out of their way to make us feel "at home." Thanks for a great experience, you help make outing at Carowinds especially fun.
June 17, 2013
Rated 5.0 out of 5.0 by Bleu55cat Nice day
Room met the need. AC unit did not seem to keep up to requested temperature
June 15, 2013
Rated 5.0 out of 5.0 by moreserviceforthebuck Cathy is the best!
Cathy is very good at her job. She knows sports, even if it South Carolina. Carries on a conversation make you feel at home, when your out of town. She does a great job! Along with the rest of your staff, which do an outstanding job. I stay there monthly and will always stay at this Holiday Inn!
June 11, 2013
Rated 5.0 out of 5.0 by smith40 Nice accomodations. Clean and confortable.
I enjoyed my stay and plan to stay again in the future if the need arises. Great value
June 6, 2013
Rated 5.0 out of 5.0 by Xvin Curious Staff & Clean Amenities
The staff was very pleasant and helpful, especially in the dining room area. Overall hotel was clean and up-kept in all aspects. Highly recommend the Charlotte- Arrowood Holiday Inn Express upon visiting Charlotte, NC.
June 3, 2013
Rated 5.0 out of 5.0 by jopie great hotel
very friendly staff good coffee and breakfast selection clean hotel
good location easy to major interstate
May 23, 2013
Rated 5.0 out of 5.0 by mct58 great hotel!
I am in Charlotte 4-5 times a year for a few days at a time. This is the BEST VALUE hotel there is. I can't always get a reservation, but when I do, it's super. There's a little lady that runs the breakfast buffet that sings and hums and greets everyone, what a PEARL!
stay there if you're in town, you won't be sorry!
May 21, 2013
Rated 5.0 out of 5.0 by RjRiii Great Hotel
I've stayed at half of the hotels off of Arrowood and this is by far the best one on the strip, which is the reason that I have not completed the circuit on this street. The only reason I could not max out the review was due to the antiquated treadmills.
May 14, 2013
Rated 5.0 out of 5.0 by puggins Tops!
Full house and we got the last room which was the handicapped.
Quiet, peaceful night and delicious breakfast.
Courteous staff at the desk.
No extras given as Priority Member but have found lately that seems to be eliminated.
May 13, 2013
Rated 1.0 out of 5.0 by RAMjr One of the worst experiences
I booked this hotel on a reduced rate because of a friend that works for the company. I booked a month in advance for a group that I lead and travel with. The morning of our arrival the hotel calls me and tells me that they do not have 2 of the 5 rooms which were queen rooms available. This put me and my group at a major inconvenience as there are single people in my group and no one wants to share a king size bed if they are single. They explained that people that paid the non discounted price got first choice and they were sold out. At this point I had no choice but to go and stay anyway. This made several members of my club very uncomfortable and needless to say, I will not be booking any more IHG hotels in the future. This completely ruined my experience!!!
April 20, 2013
Rated 5.0 out of 5.0 by eastlupus Washrooms
The tissue and toilet paper quality is extremely poor - I woud rate it as 1/2 ply. It does not comply with the quality of the rest of the room & hotels
April 15, 2013
Rated 5.0 out of 5.0 by Touring123 Nice hotel, would stay again.
This is a very nice hotel. The only negative, a smoker across the hall. When reported he/she became upset and proceeded to slam his door every time he went for a smoke so hard that the walls shook. This went on all evening up till 11 and started at 6:30 when he/she went for breakfast. Assume he was upset at being fined $150.00, but if you break the rules that's what happens. Other than that the hotel is clean, updated and has comfortable beds, at least the bed we had was good. Breakfast was varied and plentiful.
April 14, 2013
Rated 5.0 out of 5.0 by Teddy77 Warm and friendly WELCOME @ the front desk!
We had gone through the worst sleet, ice storm in NC in my life. We intended to stop for the night @ Holiday Inn Exrpress, not knowing if a room would be available. No problem' rm 101 was clean, warm and cozy!
April 8, 2013
Rated 3.0 out of 5.0 by shell36 Nice rooms but busy hotel a little noisy.
This hotel offers what you would expect from a Holiday Inn. Clean rooms, comfortable beds, fitness rooms and a small indoor pool. Unfortunatley, located near a theme park, which was the reason for our stay, this hotel was very crowded with young kids running up and down halls and being obnoxious in pool. The breakfast buffet offered a good variety but was too crowded during both mornings of our stay so we ate elsewhere. Most of the staff were friendly. The elevators acted a little weird. This hotel would probably be fine if not crowded.
April 5, 2013
Rated 4.0 out of 5.0 by Wally20 Average value
There is nothing particularly exceptional, nor particularly disappointing about the property. The mattress was slightly on the soft side, but the pillows were decent. Breakfast the usual lukewarm eggs and deeply spotted bananas. In short, the customary major chain experience along a US interstate. You don't quite get what you pay for, but it's not a blatant ripoff either.
April 4, 2013
Rated 5.0 out of 5.0 by SFHATL Staff is excellent
The staff at this location should be commended. The front desk managers, the maintenance tech and the breakfast area attendant were all extremely nice and helpful. Enjoyed my stay thoroughly as a result.
April 4, 2013
Rated 3.0 out of 5.0 by Deeno Need to acknowledge Platinum Priority Club Members
Check in staff needs updated training in acknowledging platinum members. I don't care that I didn't get an upgrade as much as that I wasn't recognized for my loyalty. When you travel as much as I do, little things mean a lot. Simple thanks for being a loyal member makes my efforts to choose out of the way IHG brand hotels instead of closer competing hotels worth it. Otherwise it was a good stay.
March 26, 2013
Rated 3.0 out of 5.0 by jmstlouis Priority Club Membership
It means nothing to this location. I did not feel anything special or welcome.
March 24, 2013
Rated 1.0 out of 5.0 by Evgot3 Your turn had passed
Worst experience ever. They would not come and clean the room because our turn had passed. Although we took the disturb sign off by 10:00 AM. Management did not care and would not do anything to rectify the situation. When ask to speak to manager, the manager left a message saying there was nothing she could do.
March 10, 2013
Rated 5.0 out of 5.0 by RjRiii Best Hotel on Arrowood
I stayed at the Courtyard by Marriott and the Marriott Towne Suites on Arrowood prior to lodging here. This hotel was far better than both.
March 6, 2013
Rated 4.0 out of 5.0 by Beth22222 Room was nice and clean.
Room and bathroom were nice and clean. Popcorn machine in lobby was a nice surprise. No vending machines on the floors.
March 3, 2013
Rated 5.0 out of 5.0 by david808808 Great place
Always have great stays at this hotel
Excellent staff and hotel
February 12, 2013
Rated 5.0 out of 5.0 by Klkk2012 Awesome!! Comfy and cozy
Very nice hotel will definitely stay again! Staff was attentive to needs and rooms were very clean and beds were comfortable! The indoor pool is an added bonus too!! Had a fabulous experience thank you so much!!
February 7, 2013
Rated 3.0 out of 5.0 by DominicH Huse Keeping
This is the 1st time I have ever had an issue at a Holiday Inn Express and the 1st time I have ever responded based on my experience. I stayed a total of 3 nights the 1st night was Good but when House Keeping refreshed the room on day 2 and 3 they made my bed and provided new soaps/ shampoos but the did not replenish the Coffee, Sugars/creamers. On the 2nd night the toilet in room 409 kept sticking and would not flush so I had to take the lid off and manually flush it.
January 17, 2013
Rated 5.0 out of 5.0 by Navy12 Would stay again!
We were traveling north on 85, and the hotel is a bit tricky to get to because you have to turn around and go south..... However when I called the hotel for directions, Shamika, was very patient and friendly helping us the best she could. She got directions off I think Map Quest and they were alittle confusing, but she reassured me we would get there. I had to call her back and again she was so nice going over the directions again. When we finally got there we were happily welcomed by Shamika. What a pleasant woman. After driving for 9 hrs our night ended with a great room, a happy welcoming and a good night's sleep. The young man behind the desk in the morning was also very friendly and professional. Thank you Holiday Inn Charolotte.
January 7, 2013
Rated 5.0 out of 5.0 by 1973S Front desk helpful.
The tall gentleman at the front desk was extremely helpful during our visit. We had forgotten our hanging clothes and I called from Florida and he helped us again.. He was arranged for the clothes to be shipped to my house. I truly appreciate his positive attitutude and helpfulness.
January 3, 2013
Rated 4.0 out of 5.0 by CharlotteVisitor Great Staff and Service !!!!!!
Talk about customer service and you cannot find many properties which can match this one. The front desk and the breakfast lady were just awesome. Hotel neatness can be better. Also being a Platinum/Ambassador, I was dissapointed I could not get a room upgrade.
January 2, 2013
Rated 5.0 out of 5.0 by Infante Great Breakfast!
Overall a very pleasant experience. The staff was very helpful! The breakfast in the morning is great with a lot of different choices. I would recommend to anyone, however the only downside was the comfort of the bed, not as soft as I prefer but the room was very clean.
December 16, 2012
Rated 5.0 out of 5.0 by Uncledudly Lack of Elevators
I was surprised that for the size of the facility that it had only one elevator and a very slow one at that.
Otherwise we found every thing to be to our complete satisfaction.
R P & E T Worst
Seabrook Island, SC
December 5, 2012