Rated 3.1 out of 5 by 208
Rated 5.0 out of 5.0 by Sirdar Another Excellent IHG Property
I have had excellent experiences from IHG hotel properties and this one was no exception. Clean rooms, attentive staff, and comfortable. Very close to the airport but decent food is a ways away (downtown Charlotte of Gastonia - 20 mins east or west) unless one wishes to eat at the hotel bar/restaurant. The surrounding area is very industrial but most guests are not looking for a vacation retreat near a major metro airport.
I would certainly recommend this hotel when one want to be near the airport.
September 15, 2014
Rated 5.0 out of 5.0 by canurse Comfortable bed and clean room
Due to issues with my flight schedule - I was in a position where I had to find accomodations for the night. I stayed at the Holiday Inn Charlotte-Airport Conf Ctr. It is currently under renovation so things were in a little disarray. They readily accomodated me with a room - the shuttle was prompt on picking up at the airport and returning to the airport. The front desk receptionist was slow and had difficulty multi tasking - however she was pleasant. There were 6 of us that checked in at the same time. The Shuttle driver was excellent and very polite. The room was very clean, and I had an appropriate supply of towels/ wash cloths. The bed was very comfortable. The only complaint that I have is that the restaurant does not open until 6:00 AM which is not convenient when you have to be at the airport by 6:00 AM. Perhaps the next time I stay here, the renovation will be completed.
September 11, 2014
Rated 5.0 out of 5.0 by Ron628 Staff most courteous
Our stay was during renovations of the lobby and restaurant as well as some rooms. So we did not get to se the update areas. Our stay was most comfortable and we will always use this hotel when flying our of Charlotte.
September 11, 2014
Rated 4.0 out of 5.0 by Miah1 Undecided
Overall my stay here was OK. The hotel is under renovation, and the building should be done by the end of August, (next they start on the grounds). Unfortunately for the hotel the renovations are having a big impact on how service is done; the Check In Lobby is hard to find under all the construction, and is pretty rough looking. And the grounds are suffering too. However, my room was lovely - it was one of the renovated ones. One thing that struck me as odd though, was that the tub was nicked on the outside, how odd for something that is new...?
I had dinner in the restaurant and the food was great, but I think it's a bit overpriced.
I think when ALL the renovations are done the hotel and restaurant will look fantastic, but I won't stay there again until they are done. Then I can write a more accurate review; I'm sure the renovations are effecting how the staff works as well.
September 9, 2014
Rated 1.0 out of 5.0 by Platinum614 Business Traveler
major remodel going on, complete dump, once you make it to the room it will be fine there
September 7, 2014
Rated 4.0 out of 5.0 by Alan3358 New and modern Holiday Inn
Hotel going through a major remodeling but overall it is worth staying due to the location, the comfort, and cleanliness of the hotel. The hotel exceeds your expectations.
September 4, 2014
Rated 4.0 out of 5.0 by jstevenor comfy room and excellent staff
overall the hotel stay was nice. The hotel was in the process of a major renovation. When I booked my room I was unaware of this at the time. So, my opinions of the food and dining experience were a little less than great because of the construction. Also, I stayed in a renovated room that was super nice and comfy. The only complaint I have is that one of the construction workers some how put a drawing of a cross behind the top of the mirror... it showed up in the steam from the shower. I guess I should say its not a "complaint", it was just spooky in a way. But, good to know the Good Lord shows up in mysterious places. I would recommend staying at this hotel, after construction is complete and they have worked all the kinks out.
September 3, 2014
Rated 4.0 out of 5.0 by CherylAC Comfortable stay and friendly staff
Even though the hotel was under some renovation, the front desk staff was friendly and helpful; the food was delicious, and the shuttle driver was quick and knowledgeable about the area. It was a great weekend away!
August 31, 2014
Rated 4.0 out of 5.0 by aleguz Ongoing Upgrades
Room layout/conditions compensate, for poor reception area conditions during construction/upgrades
August 30, 2014
Rated 3.0 out of 5.0 by Kimberley0568 Renovation
The hotel is under renovations and the perks were not available during our stay. I was traveling with 2 boys ages 11 and 15 so they had nothing to do. Bed was not comfortable however the new design of the rooms were beautiful. I would not recommend this hotel until after renovations are completed. In review of the hotel plans the property will be a beautiful hotel once completed.
August 26, 2014
Rated 5.0 out of 5.0 by Captain79 Would definately go back
Rooms were very nice and clean. Internet was very reliable and fast. The rooms were darkened very well and also quiet. There was some renovation going on but that did not interfere with the overall stay quality
August 19, 2014
Rated 1.0 out of 5.0 by Mauric NO AGUA CALIENTE
Ademas de que el hotel se encuentra en remodelacion, lo cual creo deberia de avisar a sus clientes con anticipacion, el cuarto recien remodelado estaba en excelentes condiciones, lamentablemente no tuve agua caliente cuando quise bañarme
August 19, 2014
Rated 2.0 out of 5.0 by Dewberry Never again.
Only had open rooms on 3rd and 4th floor because of construction. Had no hot water for shower in the morning. Had to attend a meeting w/o a shower. Was only offered a $20 discount off my bill! Really? $20?
August 18, 2014
Rated 5.0 out of 5.0 by alex_28 Excellent choice for a one night stay between flights
I stayed here with my wife and 2 year old son for one night between connecting flights. The shuttle service from and to the airport was very fast and the drivers were very nice and helpful. The room was comfortable and everything was brand new.
Yes, the hotel is old and is undergoing renovation, but the new room compensates for that. Also I read some reviews complaining about the availability of hot water in the rooms. We did not have this problem. It does take a couple of minutes for the water to become hot once you turn it on and the pressure is not super strong, but it does a decent job.
August 16, 2014
Rated 4.0 out of 5.0 Business Trip
This is a place to be when people travels for business, easy to arrive and warm attention.
August 14, 2014
Rated 4.0 out of 5.0 by P3nnyW1se Quiet Room
The hotel is under renovations, but the staff were very pleasant and the updated rooms were clean
August 13, 2014
Rated 4.0 out of 5.0 by sharon00 Nice rooms, but.....
Clean and remodeled rooms but no hot water in showers. I was told the shuttle service ran every 30 mins. to and from the airport. On the return, after waiting 40 mins., I called and had to request the shuttle. Wish this had been clarified and time was not lost waiting.
August 12, 2014
Rated 5.0 out of 5.0 by Redlady1 Good place to stay in Charlotte
Clean rooms, friendly professional hotel staff.... recommend it.
August 7, 2014
Rated 2.0 out of 5.0 by CH08 Under Construction and horrible service
The service from the staff in the restaurant was awful. He did not make us feel like he wanted or cared about our service at all.
The hotel was under construction, which was not on the website so we didn't know.
Matt at the front desk was very friendly and apologized for the service in the restaurant. We ended up just ordering a pizza and having it delivered.
August 6, 2014
Rated 3.0 out of 5.0 by angus cowgirl Friendly southern staff
The staff we were in contact with always treated us
cordially and with charm.
The construction took away from the entrance
appearance but should be nice when complete
Food is not worth the price at all, very poor quality of
and selection of food.
Shuttle service to air port is very courteous and
August 4, 2014
Rated 2.0 out of 5.0 by Farkwart Overpriced given the condition of the hotel.
I would not stay at this hotel again given the exorbitant room rate charged despite the fact the hotel is (and has been) under renovation and facilities such as bar and dining room are not up to usual standards. I suppose they are justifying the pricing based on the fact that it is near CLT, with shuttle service.
August 2, 2014
Rated 5.0 out of 5.0 by sales dude Great once renovation done.
Stayed in one of the newly renovated rooms. Very nice. The hotel is still under renovation, will be really nice once done.
July 31, 2014
Rated 1.0 out of 5.0 by business trav DO not expect a wake up call!
I stayed at this hotel from 07/26 through 07/26 and asked for a wake up call all three nights there and after the first two mornings without a wake up call I asked the front desk to make sure I got a wake up call on the third morning! and when i woke up late I did find a $20 breakfast coupon in my room but I was already late for work and could not use it!
July 30, 2014
Rated 3.0 out of 5.0 by Illinois visitor Renovation issue?
The hotel was in the middle of a renovation when I checked in. I was put in one of the recently remodeled rooms which was nice except for the water situation. The group I checked in with took 3 rooms and we all experienced issues with not having hot water. If I was told at check in that there were issues getting hot water to the rooms, we would have had some options but nothing was said.
If they are still under their renovation, I suggest you ask. At 4:30 in the morning, it was not the time to find out.
Beside the water issue, I would recommend this hotel and will stay there again, but I will ask more questions upon reservation.
July 28, 2014
Rated 5.0 out of 5.0 by CRC1 Comfortable bed and renovated rooms.
Although this hotel is near the airport, I found the room very quiet. The bed was very comfortable and the room was very nice.
July 28, 2014
Rated 5.0 out of 5.0 by Rudi AC
We had trouble to adjust the airconditioner.
The walls are very thin we could hear the neighbors at night
July 24, 2014
Rated 4.0 out of 5.0 by kjackson49 Recent July Stay
Hotel was nice and renovated, but renovation going on now in most of hotel greatly limiting pool and exercise area; very disappointed with that.
July 21, 2014
Rated 2.0 out of 5.0 by ITeach Not at this time
I wish the website indicated that this hotel is under a MASSIVE renovation. I never would have stayed here. The Registration area is tiny and unwelcoming. The restaurant equally is small, obviously temporary and the food was mediocre. The room, while renovated, has a low flush toilet that takes a minimum of 2-3 flushes to completely flush. It took forever for the water in the shower to turn warm. The pillows were huge, thick ones (usually I have a choice between soft, firm, large, small) that ended out hurting my neck. While renovated, I could hear ever person in the hallway for the entire night, regardless how quietly they were talking. The Business Center is currently a cubbyhole in the wall with a computer and printer situated so that you cannot get close to the computer. I tried to access and print my boarding pass only to find out that the internet was not working. Very disappointing stay. Perhaps it will be incredible once the renovation is completed, however I would avoid this hotel until then.
July 19, 2014
Rated 2.0 out of 5.0 by tj2barker Hard hat required
I would not stay there again. The entire place was under construction and a mess. Amenities were lacking and the conditions were far from expectations. The place next door was nicer and offered guests free breakfast. Very disappointed.
July 18, 2014
Rated 2.0 out of 5.0 by Anonymous8990 Good hotel, disappointed with renovations
I stay at this hotel because of it's proximity to the airport. The fitness center was under construction, and was not able to be used. I always use the fitness center at the hotel I'm staying at, so this was a disappointing way to end my trip. Overall, the hotel is nice, but the renovations were disappointing.
July 14, 2014