Rated 4.1 out of 5 by 94
Rated 5.0 out of 5.0 by Mike 77 Friendly couteous staff
Front desk, housekeeping and breakfast staff were exceptionally friendly and courteous. They responded quicklyand efficiently to inquiries and requests.
July 22, 2014
Rated 5.0 out of 5.0 by Tesa Excellent customer service and made me feel at ease
Everything was great for me. I do plan to stay at a Holiday Inn again. The staff had a lot of turn over when I stayed but they made it work. They were very helpful with everything. Made me feel at home. The breakfast was excellent. It was close to public transportation.
July 20, 2014
Rated 3.0 out of 5.0 Not the quality I expect from HIE
One of the biggest reasons I prefer Holiday Inn Express is they are fairly standard, so I know what to expect. Then the only real distinction becomes the people and service.
-At check-in I was offered a bottle of water OR a snack. As an IHG member I am usually given both.
-We stayed for two days. Both room keys were only programmed for one day and had to be reprogrammed. For those asking if they were too close to a cell phone... One never left the room and sat on the dresser the entire first night and into the next day.
-We had five people booked into a suite that had a maximum of 6 persons. We had only three sets of towels. I had to ask for additional bath towels on both days.
-The hotel appeared recently renovated, but the bathroom showed serious signs of significant wear.
-Water pressure was horribly low, such that the shower was almost a trickle.
-This HIE was closest to our desired location but if we come to Charlotte again, we'll stay a little further away at a different HEI.
July 17, 2014