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Rated 4.3 out of 5 by 124 reviewers.
Rated 4.0 out of 5.0 plumber overall stay was good as usual with the Holiday Inn Express hotels.....toilet was plugged from previous occupant and desk attendant brought me up the toilet plunger and handed it to me to fix problem myself. odd, but they had no maintenance person. January 28, 2015
Rated 2.0 out of 5.0 by screwed up reservations booked for 2 nites get there & was put in a room that wasn't suitable. I had made sure to request a jacuzzi suite, Questioned it more then once. Was given a regular room, even tho it was a nice room it wasn't big enough for my family. Nothing was done to try to accommodate us, so we left & went to a diff place. Called later that eve we call & sure enough there was availability. Was highly upset. The cost has increased & service has decreased. Management very unwilling to work w/ us, & we have been staying at this location for the last 3 yrs when ever in area. Many times special trips to just use this hotel. January 28, 2015
Rated 1.0 out of 5.0 by un willingness to work w/ guest who has stayed several times wouldn't match the rate that we have always been given in the past. When past they have. January 15, 2015
Rated 5.0 out of 5.0 by Friendly and accomodating Very pleasant and quiet stay. Excellent staff. Clean and inviting. Very good breakfast and super clean. January 13, 2015
Rated 5.0 out of 5.0 by Great stay Comfortable room. I stay at HIE across the country because of their standards always being high. The HIE in Charlotte is fantastic. January 3, 2015
Rated 5.0 out of 5.0 by perfect amazing guest services. shannon has outstanding customer services definatly #1 since ive been staying here. she is always fruendly nice to talk too and always quick to answer any questions, or help with any needs i may have. Jacklyn was great as well. very friendly when checking out. I can assure that when im in the area i know where ill be staying. keep up the good work. December 30, 2014
Rated 5.0 out of 5.0 by Great value, very comfortable, clean, enjoyable Very nice stay. The staff is very accommodating. Food was very good. Wish people would not smoke in nonsmoking rooms December 26, 2014
Rated 5.0 out of 5.0 by clean room and comfortable bed Very clean room and the sleep was great. Bed and pillows were very nice. December 18, 2014
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