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Rated 4.0 out of 5 by 74 reviewers.
Rated 3.0 out of 5.0 by Mechanical problems Bathroom ceiling fan was inoperable. Air conditioners did not adequately cool the room at night. Staff was friendly. July 27, 2014
Rated 1.0 out of 5.0 by Great breakfast bar with good clean room It has been nearly 3 years since I stayed at this hotel. again July 21, 2014
Rated 4.0 out of 5.0 by Professional Investigator Young staff, no concern that hot tub didnt work monday night. No pancakes at breakfast and runny eggs. July 13, 2014
Rated 5.0 out of 5.0 by Friendly staff The property itself was what you would expect. No surprises and nothing that would blow you over. The staff however was quite friendly. I've stayed in several different properties in the past few months and the staff here was far more friendly that anywhere I've stayed in a long time. July 10, 2014
Rated 5.0 out of 5.0 by comfortable bed great place to stay, clean and friendly staff.... Will stay again when in the area July 6, 2014
Rated 5.0 out of 5.0 by On the road to Madison As we drive from Ontario to visit our son and daughter-in-law in Madison, the Holiday Inn in Charlotte, MI. is a great overnight stop. The bed is comfortable and the hotel is quiet so you can get a good nights sleep. Close to Highway 69 so easy off easy on. July 2, 2014
Rated 5.0 out of 5.0 by Updated rooms - clean and very comfortable Very clean bathroom with plenty of towels. Bed was nice and comfortable with soft and firm pillows. Room darkening shades worked great. HD Television with Direct TV service was very nice on the rainy stay indoor days. Internet was relatively easy to access but seemed a bit slow. Plenty of lighting with easy accessible extra outlets was very useful for all the extra power needs. July 1, 2014
Rated 5.0 out of 5.0 by Awesome pillows and bed! Could not believe the comfort of pillows and bed. I slept for 12 hours. Breakfast bar was very good. Wish there had been sausage gravy but glad you had turkey sausage as an option. Hotel carpet, bed linens, furniture...everything was beautiful, comfortable, up to date. Staff was friendly. Free morning paper and breakfast. Very convenient location next to Meijer and gas station. June 30, 2014
Rated 5.0 out of 5.0 by Good night's sleep Only critique was air conditioner was a bit noisy. Breakfast was good. Room was comfortable and clean. Good place to stop for the night. June 28, 2014
Rated 2.0 out of 5.0 by Not such a good experience We stayed at this hotel three nights and at no point during our stay, was our room cleaned. We certainly complained about this problem, several times, and the response from the staff was more shocking than the shock we experienced from the unclean room. They seem to be going through a general upgrade to the facilities, but the area they really need to work on is customer service. June 26, 2014
Rated 5.0 out of 5.0 by Brothers wedding Up here to attend my brothers wedding. I would recommend this hotel for anyone that is staying in the area. June 26, 2014
Rated 4.0 out of 5.0 by Comfortable stay.. We stayed 2 nights for a baseball tourney in Battle Creek. I chose to stay here based on other reviews. Even though it was a 30 minute drive to Battle Creek it was well worth it based on the overall cleanliness and service compared to the hotels in Battle Creek. Dylan was the front desk staff member that checked us in. He was very friendly and attentive. The room was nice. It seemed larger than some other rooms we have had. The flat screen TV was nice and the channel selection was awesome. It was a quiet and pleasant stay. The breakfast was typical hotel breakfast. The pancake machine was interesting but my family would have preferred waffles. Overall I felt it was an excellent value and very comfortable stay. I would definitely stay here again if in the area. June 25, 2014
Rated 3.0 out of 5.0 by Under construction - needs a little more work In general this hotel was fine. Breakfast choices were decent - pancakes, scrambled eggs, biscuits June 25, 2014
Rated 5.0 out of 5.0 by exceptional service we will stay at this property again when in the Lansing area June 25, 2014
Rated 5.0 out of 5.0 by Clean room, easy access The facility was clean and quiet and easy to get to from the Interstate. Staff was helpful. It was nice to have Meijer's across the street. June 22, 2014
Rated 5.0 out of 5.0 by Good location off I 69, good value First stay at a Holiday Inn Express. Pleasantly surprised at the overall experience. Clean room, friendly staff and good warm breakfast. If all Holiday Inn Express's are like this, I would highly recommend a stay. June 22, 2014
Rated 4.0 out of 5.0 by Needs better remodeler. The recent paint job though out the hotel was not very good. We couldn't close the bathroom door. Difficulty opening room door. Room door didn't seem to close tightly. Pool area seemed dirty. We were unable to your points for stay since I didn't have my card with me and they are unable to find me on the computer. June 11, 2014
Rated 4.0 out of 5.0 by good breakfast I enjoyed the breakfast and the quietness. The Bathroom had lots of nice soft towels. I thought the room was clean June 8, 2014
Rated 5.0 out of 5.0 by Service great & rooms are clean Clean rooms, and friendly staff - had issues with key card working but they fixed it right away. June 4, 2014
Rated 5.0 out of 5.0 by Fine lodging at the right price This venue includes facilities for a good lodging experience away from home. The staff immediately took care of my every need. June 4, 2014
Rated 5.0 out of 5.0 by Very nice staff Stayed with our baseball team for a tournament in Charlotte. The staff were very nice and even allowed the use of a conference room for the boys to hang out and play mini stick hockey. Had a nice gathering area we hung out and played cards in. While cost wise it is higher than others it's well worth it. May 14, 2014
Rated 5.0 out of 5.0 by Excellent hotel stay I really enjoyed staying at this hotel. I've stayed at Holiday Inn Expresses in the past that were not so stellar, but this surpassed my expectations. I loved the jacuzzi in the room. The room was clean. The free breakfast was great and included pancakes. I wanted to take that machine home with me. The only con that I noticed was that there was a smoke or musty smell in my room. April 27, 2014
Rated 5.0 out of 5.0 by Convenient This was the third or fourth visit to this location and I have nothing but positive things to say about them. The staff was professional, pleasant, and competant. The room was quite comfortable and the whole experience was positive. April 13, 2014
Rated 5.0 out of 5.0 by Very good tv channel selection Very good stay. Many TV channels to choose from. Very convenient right off the highway. March 22, 2014
Rated 5.0 out of 5.0 by Great Corporate hotel, great manager and staff stayed many times over the years, have really enjoyed the new management, friendly staff. Love the new look can't wait to see the finished product! March 18, 2014
Rated 5.0 out of 5.0 by Terrific Service I usually stay at a competitive chain, but the Charlotte, MI facility was more convenient for this trip. I found a good hotel with great service at a reasonable rate. The staff, particularly the manager, was second to none and makes this location a great value! This is my new favorite when traveling here. March 1, 2014
Rated 4.0 out of 5.0 by Difficult to let of some steam Exercise room is terrible! treadmills pause while trying to run. they are in need in some maintenance. February 24, 2014
Rated 4.0 out of 5.0 by Aftermath of an ice storm We arrived at the Holiday Inn Express just two hours after the electrical power was restored due to an ice storm. The power had been out about three days. The staff was working feverishly to prepare the rooms to accept customers. People were performing jobs that were not in there job class. Receptionists were dusting and vacumming etc. Rooms were in great demand because many homes and businesses in the area had been out of power and were still out of power. The staff did all that was humanly possible to make the accomidations ready and to make the customers feel at home. You should be proud of these employees and please know that your reputation took a great leap up in our minds. December 30, 2013
Rated 4.0 out of 5.0 by Non-heated Swimming Pool I've stayed here a couple of times with my boys during deer hunting season. Really nice clean facility with friendly staff. However the swimming pool is not heated, I lost feeling in my legs just dangling them in the pool. The hot tub on the other hand is awesome and brought feeling back to my legs. The pool has been like this both times we've come (a year apart). The first time we were told that the pool heater was broken, this year we were told that it was working. If it really does work it is set way too low. Did enjoy our stay overall and love that they served breakfast early for those of us leaving before daylight to go hunting! November 25, 2013
Rated 3.0 out of 5.0 by How about a hanger? Fair would about characterize the experience. Room was clean and bed comfortable. The hot tub in the room didn't work. The staff was friendly. However I left a shirt hung up in the room, when I when I checked out. I called and was able to pick it up on the return trip. It would have been nice if the left the shirt hung up instead of wadding it up in a plastic bag. I did leave a tip for the maids before checking out. November 20, 2013
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