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Rated 4.2 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Beautiful place Your hotel is absolutely beautiful and so clean! We love staying here and right next to a grocery store that is so convenient for any needs we might encounter. September 12, 2014
Rated 5.0 out of 5.0 by Surprise in Charlotte We planned to stop enroute to Chicago from Toronto around Lansing. Charlotte seemed to have the main amenities for our short stay. We have been please with our previous stays at HI Express and decided to take a chance with this one, although we'd never been in the area before. We were happy that the hotel was easy to locate from the freeway, and looked as good as any we'd seem in larger centres. The staff were helpful, the room was nicely decorated and we would stay there again if we were in the area. September 11, 2014
Rated 5.0 out of 5.0 by Golf Weekend Took advantage of the Point Breaks offered by this Express location. Me and three buddies were enjoying a golf weekend in the area. Location worked out great. Shannon at the front desk was terrific! Only complaint was the horrible noise from the elevator. We had two rooms, upgraded to Suites and unfortunately, they were too close to the elevator. The opening and closing of the door made a horrible sound. September 9, 2014
Rated 5.0 out of 5.0 by Great sleep The room was very clean, and the beds and pillows were excellent, I had a great nights sleep September 4, 2014
Rated 4.0 out of 5.0 Good room, bad coffee maker So the room I had, It was great! Until I tried to make coffee in the morning. I went to use the coffee maker and it didn't work. So upon further inspection I found that the coffee maker was in terrible shape and the cleanliness of it was lets just say "disgusting". We ended up going to the meijer gas station for our morning fix. September 2, 2014
Rated 5.0 out of 5.0 by Nice Stay We had to book reservations at the last minute due to a death in the family. The staff was very friendly and the rooms comfortable. The only less than desirable aspect to the stay was the continental breakfast. I guess that because I was in the mood for scrambled eggs and they tasted plastic, otherwise, there were other things to pick from. September 1, 2014
Rated 5.0 out of 5.0 by Always a Good Stay I have stayed at the Charlotte property several times over surrounding locations. It is worth the drive to stay at this property rather than Marshall or Lansing. Updated, comfortable and quiet. It's a great value. September 1, 2014
Rated 5.0 out of 5.0 by Great service and great room! Everything was more than perfect for the price!!! all worth it! August 25, 2014
Rated 4.0 out of 5.0 by Met all expectations Stay was great. I was in town for the week on business and the only issue I had was that the room key coding kept failing. A little bit of an inconvenience but nothing that would prevent me from staying again. August 25, 2014
Rated 5.0 out of 5.0 by Clean Hotel. Friendly Staff. I was only in the area one night. Staff was friendly and efficient. Room was clean and quiet. August 25, 2014
Rated 4.0 out of 5.0 by Good stay Good Stay for a leisure visit. Nice room. Needed some help getting TV working bu that may have been operator error August 21, 2014
Rated 4.0 out of 5.0 by good Location Good location on the way to Chicago and by the highway, comfortable bed, friendly staff August 18, 2014
Rated 3.0 out of 5.0 by Musty smell Everything as fine except the very musty odor. The room smelled like it had been flooded. August 12, 2014
Rated 5.0 out of 5.0 by Excellent Service I would definitely stay at this Hotel if I ever had the opportunity!! August 10, 2014
Rated 3.0 out of 5.0 by So-So Place with a Good Bed Dining area under construction. Facilities showing age, but generally OK. Grounds need attention. Weeds in landscaping beds, butts/trash in parking lot and around main entrance, trash receptacles running over. Enjoyed the quiet peaceful location. August 5, 2014
Rated 5.0 out of 5.0 by Fast check in Was in and out of check in in about one minute. Very efficient. August 5, 2014
Rated 3.0 out of 5.0 by OK for a quick stop on a road trip This hotel had easy access from the highway and was a convenient stopping time on our drive. I would stay there again if the timing of a trip worked out but it would certainly not be a destination. Be sure to eat before you stop as there is nothing close by except a really good grocery store and limited snacks in their machines. As we were checking in a group was being asked to leave so they do monitor guests behavior. August 4, 2014
Rated 2.0 out of 5.0 by Potential Electrical issues electrical devices (outlets) worn out, need inspection / maintenance or replacement August 4, 2014
Rated 4.0 out of 5.0 by wifi I felt Wi-Fi was a little weak. Everything else was wonderful. August 2, 2014
Rated 3.0 out of 5.0 by Mechanical problems Bathroom ceiling fan was inoperable. Air conditioners did not adequately cool the room at night. Staff was friendly. July 27, 2014
Rated 1.0 out of 5.0 by Great breakfast bar with good clean room It has been nearly 3 years since I stayed at this hotel. again July 21, 2014
Rated 4.0 out of 5.0 by Professional Investigator Young staff, no concern that hot tub didnt work monday night. No pancakes at breakfast and runny eggs. July 13, 2014
Rated 5.0 out of 5.0 by Friendly staff The property itself was what you would expect. No surprises and nothing that would blow you over. The staff however was quite friendly. I've stayed in several different properties in the past few months and the staff here was far more friendly that anywhere I've stayed in a long time. July 10, 2014
Rated 5.0 out of 5.0 by comfortable bed great place to stay, clean and friendly staff.... Will stay again when in the area July 6, 2014
Rated 5.0 out of 5.0 by On the road to Madison As we drive from Ontario to visit our son and daughter-in-law in Madison, the Holiday Inn in Charlotte, MI. is a great overnight stop. The bed is comfortable and the hotel is quiet so you can get a good nights sleep. Close to Highway 69 so easy off easy on. July 2, 2014
Rated 5.0 out of 5.0 by Updated rooms - clean and very comfortable Very clean bathroom with plenty of towels. Bed was nice and comfortable with soft and firm pillows. Room darkening shades worked great. HD Television with Direct TV service was very nice on the rainy stay indoor days. Internet was relatively easy to access but seemed a bit slow. Plenty of lighting with easy accessible extra outlets was very useful for all the extra power needs. July 1, 2014
Rated 5.0 out of 5.0 by Awesome pillows and bed! Could not believe the comfort of pillows and bed. I slept for 12 hours. Breakfast bar was very good. Wish there had been sausage gravy but glad you had turkey sausage as an option. Hotel carpet, bed linens, furniture...everything was beautiful, comfortable, up to date. Staff was friendly. Free morning paper and breakfast. Very convenient location next to Meijer and gas station. June 30, 2014
Rated 5.0 out of 5.0 by Good night's sleep Only critique was air conditioner was a bit noisy. Breakfast was good. Room was comfortable and clean. Good place to stop for the night. June 28, 2014
Rated 2.0 out of 5.0 by Not such a good experience We stayed at this hotel three nights and at no point during our stay, was our room cleaned. We certainly complained about this problem, several times, and the response from the staff was more shocking than the shock we experienced from the unclean room. They seem to be going through a general upgrade to the facilities, but the area they really need to work on is customer service. June 26, 2014
Rated 5.0 out of 5.0 by Brothers wedding Up here to attend my brothers wedding. I would recommend this hotel for anyone that is staying in the area. June 26, 2014
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