Rated 4.1 out of 5 by 121
Rated 5.0 out of 5.0 Great Service
Loved the Staff who were really charming and helpful.
Room spacious, clean,bed clean comfortable pillows were great.
Value for money this was a great stay
August 27, 2014
Rated 3.0 out of 5.0 by shari555 The rate and value didn't match
I travel a lot for business and the cost of the room and the experience didn't match. I expected more for the price.
The beds were great. The rooms were just average.
Maybe you should do an exceptionally great job at a cold breakfast rather than just an okay job with a hot breakfast. There were 8 of us in total with three rooms booked between us each night. We all were unimpressed by the variety, the taste, and the temperature of the food. Guests complained about the lineups.
Staff were always great. Very friendly and helpful.
August 24, 2014
Rated 5.0 out of 5.0 by HolidayPEI Pleasant Stay in Charlottetown Holiday Inn, Great Staff
The best part about the this property is the customer service and the staff at the property, which did make a big difference. The breakfast was done nicely and the hotel staff even brought out additional food after closing time since the hotel was full and many guests were still in the room. The hotel room was large enough to accommodate our needs and included a refrigerator and microwave as well as a fully stocked complimentary in-room coffee maker. The property is on a main road so the views are accordingly. The property is about 10 minutes or so to downtown Charlottetown and is near a large mall with many stores and a Tim Horton's if that is your cup of coffee. The hotel was a bit pricey for the motel experience we had but based on the above and that it was in peak season, we did receive value for the money. Overall I do recommend this property and would stay.
August 22, 2014
Rated 4.0 out of 5.0 by Dibern Holiday Inn in PEI
Bed was comfortable, but way too high for me to get in. Toilet was way too low. Now, granted, I have a little mobility problems, and I think there should have been aides to these two problems. Overall, it was a very nice hotel, staff were lovely, and the breakfast was very tasty. The staff there were replenishing everything as fast as it was being used. Thanks. By the way, we are Senior Citizens.
August 21, 2014
Rated 3.0 out of 5.0 by BioHazard4ever Bit far from city centre
Stay was OK. We were not able to check-in before 3 PM. Pool/spa quite old.
August 19, 2014
Rated 2.0 out of 5.0 by Tiffany's Mom Stay anywhere else but here
Absolutely terrible. Staff did not acknowledge destruction of a very expensive jacket. Anywhere else has to be better than this.
August 19, 2014
Rated 5.0 out of 5.0 by Harmony23 A nice Hotel at PEI
We liked our stay at the Charlottetown Hotel, very comfortable and easy access to every where.
The staff are friendly and the breakfast makes a difference for the beginning of the day.
August 18, 2014
Rated 1.0 out of 5.0 by klueso Very poor experience would never recommend this hotel
We booked our room in May for an August stay. However we can't figure out why we were not given a room away from the numerous children staying for a soccer tournament. We are older and should have been placed at the end of a hall not in the middle. We originally asked for a quiet took but got a room in the very middle of the corridor.
Our experience was truly horrible. We were placed into a room surrounded by children who continually ran up and down the hall until at least midnight. We complained several times for the two days we were there and were told that the staff would take care of it. It was never taken care of and we had our comfort interrupted too many times to count. We stay at hotels quite often and given this experience we would have to be desperate to choose another Holiday Inn Express again.
While there was breakfast included, there were so many people that getting breakfast in a timely manner was not possible. Additionally, the children were picking up items then replacing them into the servers. This is disgusting and could be considered a health hazard.
We can only say that the room was average.
We believe we were treated with little respect when we complained and our discomfort was disregarded throughout our stay. I plan to write a review on Trip Advisor as to the terrible experience we had at your Charlottetown PEI hotel…
August 18, 2014