Rated 4.4 out of 5 by 276
Rated 5.0 out of 5.0 by Dave W. 55 Comfortable bed
A great place to stay, our family needed 2 rooms. One room for grandparents
July 29, 2015
Rated 5.0 out of 5.0 by Kidsmom Comfortable bed and Excellent service.
Very Clean Rooms, and Hotel would highly recommend this hotel to anyone and would for sure stay here again..
July 25, 2015
Rated 3.0 out of 5.0 by summer2015cont'd summer2015
The hotel was good. Only had two issues, our pullout sofa bed still had the sheets and food crumbs from the previous guest in it and on it...disgusting job of housekeeping. Even the two people that came to clean it up were disgusted by it...they kept apologizing for it. The other issue was the rate that we were charged for 2 of the 4 nights we stayed..we were charged more because of the fact that when the hotel reaches capacity the guest's rates go up even though that is not what was agreed upon when we first checked in. When we checked out Amanda advised me she would find out why we were overcharged with her supervisor and get back to me...that was over a week ago. I will be calling Customer Care.
July 22, 2015
Rated 1.0 out of 5.0 by Jynlerry Smoke in Room
We stayed in room 222 which had a large ashtray and bench outside our window. People sat on the bench and smoked throughout the night which prevented us from opening the window and using the air conditioning. We noticed the smell of smoke and immediately turned the air conditioning off but the smoke had already entered our room. In this day and age of second-hand smoke facts, it is VERY disappointing that a hotel of this stature and popularity still caters to smokers and allows them to smoke so close to health-conscious patrons. We spoke to front desk personnel who said they 'didn't realize people were smoking there.' If you provide smokers with a bench and an ashtray...
So we coughed all night and took our smelly clothes home and will stay elsewhere in the future. Really disappointing.
July 22, 2015
Rated 5.0 out of 5.0 by Sloerk Great service
Service at check-in was friendly and efficient. Housekeeping was great to help when I forgot an item in my room after checking out. Rooms are very clean, bed and pillows super comfortable! Great place to stay in Charlottetown!
July 20, 2015
Rated 5.0 out of 5.0 by PAGREA EXCELLENT ROOM AND GREAT STAFF
OUR STAY AT THIS HOTEL E WAS A GREAT EXPERIENCE.ALL AROUND
THE STAFF WERE VERY HELPFUL AND PLEASANT
ENJOYED OUR WEEK STAY AND WILL BE RETURNING AGAIN
HIGHLY RECOMMEND THIS HOTEL
July 18, 2015
Rated 4.0 out of 5.0 by drt99 Clean hotel and good service
We spent one night at the Holiday Inn Express in Charlottetown. We found the hotel to be clean and modern. The beds and pillows were comfortable, and the pool area and fitness centre were decent.
July 15, 2015
Rated 4.0 out of 5.0 by RoxyOttawa Excellent breakfast and amenities
Hotel looked very new and well kept. Plenty of parking. Swimming pool and gym were reasonable size and nicely kept, with proper temperature controls, plenty of towels, etc. Breakfast had great options and the breakfast staff were amazing - not just keeping everything stocked and clean, but very friendly and helpful. We stayed for 8 nights, and the breakfast was great every day. The housekeeping staff are another story - never put a do not disturb sign on your door, even for a few hours, because they take that as a pass to not clean your room (even if they're cleaning the next room when you take the sign off). When they actually showed up, they did a good job, but I had to request housekeeping every day, which is not normal. The maintenance staff were great (they seem to clean the common areas). Also, make sure you have a print out of your booking rate, as on arrival I had to prove my rate with a print-out. If I didn't have that, I wouldn't paid an extra $10 per night according to their computer.
July 15, 2015