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Rated 4.4 out of 5 by 279 reviewers.
Rated 4.0 out of 5.0 by Friendly staff, great location Second stay at this location. Great spot for hockey and baseball tournaments. Team friendly within reasonable boundaries that respect other guests. Staff are friendly and helpful, food is plentiful at breakfast and amenities easy to access. Will use again on future visits. August 3, 2015
Rated 5.0 out of 5.0 by Excellent Hotel! Great hotel for family, free breakfast with plenty of choices. As was also pleased to receive a free upgrade to a kids suite. A real treat! July 30, 2015
Rated 5.0 out of 5.0 by Pleasant We were rather late arriving at this hotel for only one night, so our stay was rather brief. However, the hotel was clean July 29, 2015
Rated 5.0 out of 5.0 by Comfortable bed A great place to stay, our family needed 2 rooms. One room for grandparents July 29, 2015
Rated 5.0 out of 5.0 by Comfortable bed and Excellent service. Very Clean Rooms, and Hotel would highly recommend this hotel to anyone and would for sure stay here again.. July 25, 2015
Rated 3.0 out of 5.0 by summer2015 The hotel was good. Only had two issues, our pullout sofa bed still had the sheets and food crumbs from the previous guest in it and on it...disgusting job of housekeeping. Even the two people that came to clean it up were disgusted by it...they kept apologizing for it. The other issue was the rate that we were charged for 2 of the 4 nights we stayed..we were charged more because of the fact that when the hotel reaches capacity the guest's rates go up even though that is not what was agreed upon when we first checked in. When we checked out Amanda advised me she would find out why we were overcharged with her supervisor and get back to me...that was over a week ago. I will be calling Customer Care. July 22, 2015
Rated 1.0 out of 5.0 by Smoke in Room We stayed in room 222 which had a large ashtray and bench outside our window. People sat on the bench and smoked throughout the night which prevented us from opening the window and using the air conditioning. We noticed the smell of smoke and immediately turned the air conditioning off but the smoke had already entered our room. In this day and age of second-hand smoke facts, it is VERY disappointing that a hotel of this stature and popularity still caters to smokers and allows them to smoke so close to health-conscious patrons. We spoke to front desk personnel who said they 'didn't realize people were smoking there.' If you provide smokers with a bench and an ashtray... So we coughed all night and took our smelly clothes home and will stay elsewhere in the future. Really disappointing. July 22, 2015
Rated 5.0 out of 5.0 by Great service Service at check-in was friendly and efficient. Housekeeping was great to help when I forgot an item in my room after checking out. Rooms are very clean, bed and pillows super comfortable! Great place to stay in Charlottetown! July 20, 2015
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