Rated 4.1 out of 5 by 97
Rated 1.0 out of 5.0 by anmargin comfortable bed and that's it. Nothing else good to say
The only thing good about this hotel was the bed. The reception service, Wi-Fi, pool area were all very poor.
July 24, 2014
Rated 5.0 out of 5.0 by rosco123 Great Location, Competitive Rate
Stayed with several Soccer Teams.... a nightmare scenario for the cleaning staff I'm sure, but they handled it perfectly
July 24, 2014
Rated 2.0 out of 5.0 by SKD6747 Disappointing - better options are available
Unreliable internet, breakfast room lineups too long, awkward entrance doors need updating. Called front desk about loss of wireless and had to call tech support myself, which (at checkout) front desk agreed should not have been the case. Nothing was done to make up for the loss of internet, which meant my wife could not do any work from her laptop. It is not acceptable to advertise wireless then, when it stops working, just pass-off the problem to the Guest, and provide the excuse of "too many people were using it" when the shortsightedness of that blunder was brought to their attention.
Stayed one night here - the next night was at a different local hotel, with wireless that worked and front desk staff who were responsive and seemed to care. We will return to that other hotel rather than to this substandard HI Express.
July 24, 2014
Rated 2.0 out of 5.0 by peiu2014 could be better
not much to say except could be better and we will avoid next time we are in PEI.
July 20, 2014
Rated 5.0 out of 5.0 by Wilmardad Excellent Hotel, Great value for your Money
Comfortable beds and furniture, excellent food and good facilities, caring and customer service oriented staff. Caring management.
July 18, 2014
Rated 5.0 out of 5.0 by Gerald from London Excellent Hotel
This really was an excellent hotel - good staff and most helpful.
The only problem I encountered was that nobody on the desk knew about the safe deposit boxes when I arrived. However next morning the person on the desk and the manager gave me a box and helped in every way. The new young staff need to be taught about this.
July 17, 2014
Rated 5.0 out of 5.0 by Jam335 Comfortable, clean room, modern decor, great breakfast and excellent staff!
We arrived in Charlottetown during post tropical storm Arthur so we were lucky to get a room since the Cavendish Festival was full on at the time. The storm resulted in some cancellations and we left a dodgy room at another hotel chain for the Holiday Inn. So happy! The room was large - executive king with a pullout- so the family was comfortable. The kids loved the pool and we all loved the breakfast. The staff was friendly and helpful and made us feel welcome.
July 9, 2014
Rated 5.0 out of 5.0 by Streeter28 Excellent Hotel for business or leisure
I stay at this HIE all the time for work and have never been let down.
The staff is excellent and the amenities they offer are great for vacationers or bizcationers.
July 8, 2014