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Rated 4.4 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Amazing Staff, Clean Hotel and Great Breakfast We booked 3 rooms recently for a Family Event and were very pleased with everything. We booked directly with the Hotel and Luanne took wonderful care of us, even with a few changes. She was amazing, even greeted us by name as we walked in. The Hotel is a new or newly renovated one and the rooms were very clean. The kids loved the heated pool and we all loved the breakfast selection. We had to compliment the breakfast attendant on her service. Breakfast was healthy, lots of options and there was something for everyone. We will definitely stay here again and recommend this Hotel. Staff truly do make a difference at this Hotel. August 8, 2014
Rated 5.0 out of 5.0 by Excellent Excellent value. Great physical property. Great pool. Excellent rooms Very happy. August 6, 2014
Rated 5.0 out of 5.0 by .excellent motel Had a wonderful time at the Chatham Holiday Express August 2, 2014
Rated 5.0 out of 5.0 by Simple, clean, elegant Great service, in and out, clean well appointed room... And overall a hotel I will go to again August 1, 2014
Rated 5.0 out of 5.0 by Great Location for Team Stay We stayed with a group of baseball players and the hotel was a great location for the group. The boys had late night games, bringing us back to the hotel after 11 pm, they were able to play in the games room, without bothering other guests. The beds were incredibly comfortable. The only down fall is there is little green space available for enjoying outdoors. It would be a nice addition to have picnic tables, grass, etc. for people to enjoy the nice weather. Groups were congregating in the parking lot on their own lawn chairs. July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service. I would recommend everybody to sleep in this hotel. The temperature was excellent and have a good time. July 26, 2014
Rated 5.0 out of 5.0 by Excellent experience: comfortable stay & welcoming team It has been about 2 years since my last stay in Chatham's Holiday Inn Express. As was my previous experiences, the staff at the front desk are wonderful, Luanne, Jo, Ronna, were all courteous and attentive, great to work with. The room was very clean, the bed was very comfortable, and the amenities and internet were top notch. The breakfast options were endless, with many healthier options including whole wheat breads, turkey sausages, oat meal options and many more, more options than what I ever experienced at a Holiday inn. The breakfast buffet was always well stocked and the dinning area was always clean and tidy. I would recommend this Hotel to anyone staying in the area, a great place to be on a short or long term stay. July 21, 2014
Rated 1.0 out of 5.0 by TERRIBLE BEDS AND PILLOWS I was extremely disappointed with this hotel. The beds and pillows were horrible, extremely soft and uncomfortable. Our air conditioning unit broke down twice during our stay. The bathroom wasn't cleaned every day and one day the beds were only half made. The hotel was not willing to accommodate a bunch of athletes to serve breakfast half an hour earlier even though they were the host venue for our event. I was expecting a whole lot more given the high rates for this location. July 21, 2014
Rated 3.0 out of 5.0 by Sub par for Holiday Inn Just not up to standards for the price paid. The quality (or lack thereof) was surprising. rooms looked dingy and I was charged way to much for my ground floor room with parking lot view and cigarette smoke billowing into my room via the ventilation system as this was a hangout for smokers. July 21, 2014
Rated 5.0 out of 5.0 by comfortable bed, pillows too soft but acceptable. This is the second time I've stayed at this location. It was more than comfortable and the location was pretty central to where I had to be. I will be returning here again next year, if not sooner. July 20, 2014
Rated 5.0 out of 5.0 by Great place to stay comfortable, staff was great, rooms were clean, would stay again if I needed to July 14, 2014
Rated 5.0 out of 5.0 by Spacious, Comfortable Suite Reliable, friendly accommodations in Chatham, Ontario July 10, 2014
Rated 4.0 out of 5.0 by Clean and good value Enjoyed our 2nd stay there. Clean and comfortable and good value July 9, 2014
Rated 5.0 out of 5.0 by Gem in Chatham, rest and relaxation! Requiring addional sleeping arrangments during a recent family reunion we stayed at this holiday inn express. Our family was really impressed by the cleanliness, quality of rooms, bedding pillows etc. The property is located on main road , accessible to major hwy 401, but private and quite consider top place to stay in town! July 9, 2014
Rated 4.0 out of 5.0 by Clean We were in Chatham for a baseball tournament. The hotel was conveniently located. Rooms were clean and comfortable. Our team had an early game and the hotel staff graciously started breakfast early that morning so our boys could eat before their game. Would not hesitate to return to this hotel on our next visit to Chatham. July 9, 2014
Rated 5.0 out of 5.0 by Great Choice Excellent stay. Great service, clean rooms, beautiful pool, lovely breakfast! Highly recommend! July 7, 2014
Rated 5.0 out of 5.0 by staff all the staff at the front desk are very helpful and always friendly if you have any questions they will find out the answers for you cant say enough about how friendly that every one there are June 30, 2014
Rated 5.0 out of 5.0 by An excellent room No surprises, loved that. Will stay here again, glad Chatham has this accommodation. June 29, 2014
Rated 4.0 out of 5.0 by Good choice in Chatham I usually stay at this Holiday Inn when I am in town for business. They have clean rooms and very comfortable beds. The hotel staff are always friendly and helpful. During a recent stay however, my experience was ruined when a guest staying in the room next to mine decided to smoke in their room and the smoke was coming into my room from the connecting door. This is a non-smoking hotel and the the staff addressed the problem promptly but the smell of smoke lingered in my room for quite some time. There should be financial penalties for people who violate the non-smoking policy in hotels. June 23, 2014
Rated 5.0 out of 5.0 by Excellent impression of Hotel Everything about this visit was great. The motel was clean, modern looking and well maintained. The breakfast was excellent and helpful when needing to leave early for business. June 19, 2014
Rated 5.0 out of 5.0 by Nice accomodations Overall it was a very enjoyable experience. The only downfall was when the breakfast staff touched my food with her hand. Other than that I would highly recommend this location to others. June 19, 2014
Rated 5.0 out of 5.0 by 12 June 14 Undoubtedly the MOST comfortable bed I have ever slept in at ANY price. June 16, 2014
Rated 5.0 out of 5.0 by Excellent stay I stayed several times in the Holiday Inn at Chatham. Enjoyed their room and the excellent staff. Looking forward to my next stay June 15, 2014
Rated 5.0 out of 5.0 by A great Holiday Inn I stay here several times a year, always on business. Good hotel, especially for business travel. The receptionists are the best, friend, courteous and helpful June 7, 2014
Rated 5.0 out of 5.0 by A gem in Chatham Had a great stay - the staff were incredibly attentive and nice - room was terrific, all amenities needed were available, choice of soft or firm pillows....all in all a great stay at a great value. May 31, 2014
Rated 5.0 out of 5.0 by Quiet rest & pleasant staff Thank you to IHG and staff at Holiday Inn Chatham South especially Karen (I hope I have the right person on front desk) who was so thoughtful during my stay. I was feeling pretty rough with a flu bug and she made sure that I had a quiet corner to crash for four days without being disturbed by anyone including housekeeping. I certainly appreciated the hassle-free booking; the free upgrade to a suite; the comfort and cleanliness; and the pleasant, compassionate treatment by Holiday Inn staff. I hope to stay with you again this summer to check out more of the Chatham/Windsor/Point Pelee area. Thanks again. May 22, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and complete This hotel has everything a business traveller needs, including a comfortable room, good wifi connections and a breakfast that offers a lot of choice. May 19, 2014
Rated 4.0 out of 5.0 by nice features, but noisy and not so great beds The breakfast and amenities were very nice.. pool, exercise room, business center.. Maid service was ok, a bit lackadaisical. front desk staff was friendly. Backs up on railroad tracks and was quite noisy when trains were coming by, which was frequently. They also had some kind of moisture barrier in the mattress pad or the mattress itself that made me sweat and wake up every 45 minutes. Comfort inn was a bit run-down, but beds slept a lot better. May 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast I was very pleased with my stay. I requested a quiet room and was given one in an ideal location, although the walls were thin enough that I was woken by an early riser in the next room. The beds are very comfortable and the bedding of a very good quality. I've seen some criticisms of the breakfast but I felt it was very good for one that is included in the room, as there were hot items such as omelettes and ham, as well as Greek yoghurt and bananas... not standard fare in the average continental breakfast. One minor complaint is that housekeeping should ensure that clocks and coffee makers are plugged back in if prior guests unplugs them. The outlets are awkward to reach behind heavy furniture and the clock, (which is unusually bright, so probably why someone unplugged it,) is very tricky to reset as the instructions aren't quite correct! May 4, 2014
Rated 5.0 out of 5.0 by Perfect Would highly recommend, could not fault a thing, perfect. April 24, 2014
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