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Rated 4.7 out of 5 by 356 reviewers.
Rated 5.0 out of 5.0 by Excellent Service Received Excellent Service. Room was very nice. Staff had a caring attitude from the time I checked in to the time I checked out. I would definitely stay at this facility again. November 27, 2015
Rated 3.0 out of 5.0 by Good service, bathrooms need renovation. Lobby area is very clean and modern. Bedroom was a dissappointment. Bed was comfortable, linens were clean. Bathroom was not the greatest and needs renovation. Face and hand towels looked worn out. Room smelled like stale smoke and wallpaper looked like it was hiding nicotine stains. Tiles showed their age. Kids hockey team were booked at the hotel and their never ending horsing around in the hallways and stairwells made it very difficult to relax. They were everywhere so moving to a different floor was not an option. I will recommend this property based on the fact that it was clean, breakfast buffet was good and staff was courteous. November 26, 2015
Rated 4.0 out of 5.0 by Great condition; Bang for you buck I was attending a wedding in chatham and the Holiday Inn was one of the selected hotels. The room (king size/non smoking) was great! had a lot of room and the bed was very comfortable. The only issue I had was that there were 2 flies in my room and at night they disrupted my sleep, I had to chase them and try to kill them to get piece of mind. Not sure why there were in there. November 24, 2015
Rated 4.0 out of 5.0 by Home away from home Stayed at my usual hotel in Chatham, excellent staff, comfy room, only place would want to stay in town. November 24, 2015
Rated 5.0 out of 5.0 by Great service,clean rooms Very pleasant Staff they are Professional, helpful , courteous and friendly, they make you feel at "home" November 23, 2015
Rated 1.0 out of 5.0 by property shabby This HI property is showing its age (Wheels Inn) despite its HI upgrade how many years ago? There is no ATM on site when in 2016 there are ATM's in public washrooms for gosh sake. The front desk person was less than accommodating and whether adhering to policy or just not helpful could not assist me with change for the vending machine since I had no Canadian cash. A spire elite patron should not have to pay for a small bottle of water! Smutz on light switches and lamps -- towels tired and need replaced. Not specific to this hotel but HI in general need to upgrade the breakfast options when a business traveler is forced to choose this generic breakfast all over North America 140+ nights per year -- its getting really old to the point of seeking breakfast options off site from the hotel. Raise the bar please IHG. In the last couple of years I have experienced less than positive experiences at the HI Sudbury ON., HI Kalispell MT., HI Sarnia ON., HI Chatham ON., HI Calgary AB., HI Hinton AB., HI Langley BC., HI Kamloops BC., mostly room cleanliness issues. November 23, 2015
Rated 5.0 out of 5.0 by Great Hotel It was a very comfortable and clean hotel. Breakfast selections were plentiful and very good. November 17, 2015
Rated 5.0 out of 5.0 by Service made all the difference Many thanks to the staff, particularly Luanne, who made this stay so great by providing a great room, who helped us find gluten free supper and who reintroduced me to IHG rewards. Thanks to to the breakfast lady who was attentive to my husband's gluten intolerance needs. We have stayed at many Holiday Inn Expresses over the years. This was our best experience, by far! November 16, 2015
  • 2015-11-30 T14:14:16.743-06:00
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