Rated 4.7 out of 5 by 180
Rated 4.0 out of 5.0 by rf69 It's ok.
The people are very nice. The rooms are clean. I wish I could have made the room darker.
July 31, 2014
Rated 5.0 out of 5.0 by Mater69 Best in a while
This is one the nicest hotels I have been in, in a while. Staff was very nice, rooms were clean and it was very quiet. They genuinely care about their guests.
July 29, 2014
Rated 5.0 out of 5.0 by MGerber Great Family Get Togther
We arrived, following our wedding, to family members and warm chocolate chip cookies. The accommodations were excellent! The rooms were clean and recently remodeled. The staff was quite helpful, even providing forgotten toothpaste. It may have been a rainy day outside, but inside it was sunny! We were proud to have made reservations for our family with Holiday Inn Express!
July 28, 2014
Rated 5.0 out of 5.0 by Pamela2014 Very comfortable room!
My family stayed at this location just one night on the way back home. Both beds were queen size (which the kids appreciated). The work out room was great and there were still cookies at the refreshment center upon arrival. The complimentary breakfast was wonderful (as it seems to be at all of the Holiday Inns - thankfully!). The location was not too far off of the main highway so we were able to arrive there quickly from the highway as well as get back on the highway bright and earlier in the morning!
July 27, 2014
Rated 5.0 out of 5.0 by nonw2000 overall stay
OK overall desk clerk on check in did not know his job very well and it caused a check out problem.
July 23, 2014
Rated 5.0 out of 5.0 by MarkAfterDark Great Stay, Very Helpful Staff
Arrived late at night and without a reservation, but staff went out of their way to find me a suitable room. Hotel was clean and well-kept. Staff was friendly and helpful. Breakfast was good. Internet was awesome. Excellent all the way around. This is what a hotel should be.
July 22, 2014
Rated 5.0 out of 5.0 by LynnV14 Great Stay
This HIE is one of the best I've stayed at -- the staff was friendly and went out of their way to make sure we were comfortable and had all we needed. I also appreciated the very clean room and the laundry facilities; being on the road for ten days means lots of laundry and it really helped out. An extra thanks to Natalie at the front desk who was helpful and a delight every time we talked to her.
July 22, 2014
Rated 5.0 out of 5.0 by BaylorGrad Quite and comfortable
We had a quick in and out visit to Chattanooga and our stay at the hotel was excellent for us.
July 22, 2014
Rated 5.0 out of 5.0 exceptional employee
Natalie was very helpful and friendly. I feel she went above and beyond her duties to help my dad with heavy equipment when I couldn't be there for him. I wish to thank her for easing my mind and being so sweet while she helped!
July 4, 2014
Rated 5.0 out of 5.0 by Illinoisgirl14 Great Stay!
Loved this hotel. Employees were friendly and helpful. Room and hotel overall was very clean. Breakfast in the morning provided lots of choices and was very good.
July 3, 2014
Rated 5.0 out of 5.0 by Doc66 Great staff and service.
Great stay.From check in to check out, was great. Just the little things that let you know they are there for you. Extra towels delivered to the room, Making a fresh pot of coffee late in the evening,and entire staff was friendly. Special Thanks to Jake for making our stay so enjoyable. Hope he gets recognized for his good work.
July 2, 2014
Rated 1.0 out of 5.0 by JB84 Staff inattentive and lower level very noisy
This was the loudest location I believe I have ever stayed at and nobody cared to do anything about it. Staff was very inattentive in every way imaginable.
June 30, 2014
Rated 5.0 out of 5.0 by kimberly271 Loved it!
Beautiful hotel! Amazing staff and breakfast! Best hotel stay in a long time will definitely recommend! The room and hallways and lobby smelled fabulous!
June 29, 2014
Rated 5.0 out of 5.0 by inspector61 just great people
Highly recommend to stay there...enjoyed the atmosphere and staff Super great !!!
June 29, 2014
Rated 5.0 out of 5.0 by Indy5Family Great Stay!
We got a corner room on the 3rd floor - only one neighbor - so it was QUIET. Staff was extremely friendly and breakfast is what you'd expect from a Holiday Inn. We got a great room for a low price!
June 22, 2014
Rated 5.0 out of 5.0 by GrammyCoop Perfect Accommodations
Overnight stay in a King Suite. The room was clean and fresh, and had all the amenities of home. Comfortable bedding and plenty of linens. The Front Desk staff greeted me by name each time I encountered them after checking in--very impressive. Internet access was very easy and efficient. Will definitely choose this hotel again the next time I am in the area.
June 14, 2014
Rated 5.0 out of 5.0 by SG2010 Great Stay
Very nice hotel with an even friendlier staff! I would highly recommend this hotel.
June 5, 2014
Rated 1.0 out of 5.0 by crazylikeafox57 NOT UP TO HEI/IHG STANDARDS, VERY DISAPPOINTING
This hotel is located in a "not so nice" part of town, appeared to be vagrants and "locals" hanging around in the lobby & parking lot. It is a weird layout, in that the 1st floor rooms are actually downstairs, very dark and dungeon-like. The hallway reeked of chlorine from the pool area. The desk chair was broken and would not raise to desk level, the iron was old and stained, the luggage stand was broken, and the beds were horribly uncomfortable and old.
And to top it all off, they automatically debit your account an additional 20% for a "deposit" without telling you. I have stayed in hundreds of HEI's and this is the first time this has happened.
Don't waste your time or money.
June 4, 2014
Rated 4.0 out of 5.0 by JC263 bed very UNCOMFORTABLE
King bed hurt my back did not sleep well.
The living area couch was also hard and uncomfortable.
The service of the staff was amazing very helpful and attentive.
The overall décor was pleasant and clean.
June 3, 2014
Rated 3.0 out of 5.0 by NukeWorker Good room terrible exercise equipment
The room was good but the treadmill must have been from the 90's. The rest of the equipment was not any better. If you like to exercise
when you are traveling, this is NOT the place to stay.
May 26, 2014
Rated 2.0 out of 5.0 by Randy 450 Somewhat Disapointed
Not up to par with the two Holiday Inn I 've stayed at this year on business.
Trucks parked outside room window on lower level, guest listing to loud music.
AC/ Heat system cycles on and off at night waking you up.
Q Tip stayed on the bathroom floor for two days.
Coffee Cups weren't replaced after use in room.
Towels and soaps weren't fully replaced on some days.
Needed more help at front desk.
Went to get partial bill to do expense report, got back to room the pass card wouldn't let me back in, had to go to front desk and wait in line to get it re set.
May 16, 2014
Rated 5.0 out of 5.0 by JohnSSG Great staff
Everyone from Manager to Housekeeping made me feel like I was at home. Always polite and friendly with a warm smile.
May 6, 2014
Rated 5.0 out of 5.0 by Helcay Good Service
The staff at this location was friendly and helpful. I was satisfied with my stay here and I do not have any complaints.
April 29, 2014
Rated 5.0 out of 5.0 by Lynn1950 Great place to stay.
Always stay there when I'm in the area. The people are great and so are the cookies!
April 16, 2014
Rated 5.0 out of 5.0 by Raj from Dayton Good one to stay
Excellent Staff and their service. Nice place to stay. Liked the swimming pool.
April 2, 2014
Rated 3.0 out of 5.0 Okay Stay
We got in late, so our room looks like it was one of the last one's available. We had two beds with deep holes in the mattress and a small colony of ants in the bathroom.
The previous time we stayed at this location the room was fine. We did receive a discount after complaining. We would have just preferred a better room.
April 1, 2014
Rated 1.0 out of 5.0 by Randorama Special request when reserving a room? Forget it!
I reserved my room two weeks prior to arriving. I requested a top floor room away from the elevator. Upon check-in, the general manager gave me a room on the first floor - 2 doors away from the elevator and swimming pool. I asked why I did not get a top floor room due to the fact that I requested it two weeks prior and she said that the hotel was full. Interesting though that somebody traveling with me reserved a room the day of checking-in and got a top room floor. Further, she upgraded another member of my party with far less points than what I had accumulated to a top floor room with a jacuzzi. I heard kids running in the hallway the whole night and doors slamming.
I sent in a complaint at Holiday Inn Express corporate about my problem and their solution was to have the hotel contact me within 48 hours. They never contacted me.
Needless to say, I will never come back to this hotel and I will find another chain to give my 50+ night's stay per year business.
March 15, 2014
Rated 5.0 out of 5.0 by Matt98 Staff is exceptional....
The staff at this location is one of the best we have ran into in all of our Holiday Inn travels. They go above and beyond. The hotel overall is definitely above average for Holiday Inn Express locations. The parking is limited so beware. However, that is the ONLY downside (and its only an issue if the hotel is completely booked).
March 13, 2014
Rated 5.0 out of 5.0 by Mayberry 777 Great place to stay
I have stayed here for a lot of years and the staff is kind and courteous. The property is neat and clean! Great place to stay!
March 10, 2014
Rated 5.0 out of 5.0 by Awhitworth Awesome Service All Around
Every aspect of my 5 days/4nights was spectacular. Service from all staff was great.
March 7, 2014