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Rated 4.0 out of 5 by 72 reviewers.
Rated 5.0 out of 5.0 by Front Desk Staff I travel quite often and meet many staff members that do their job but do not seem happy to be a work. I was so impressed with the two girls that worked the Front Desk. Not only were they polite, professional and accommodating but both girls were so happy that it made by travel experience so much easier. A sincere Thank You! December 23, 2013
Rated 5.0 out of 5.0 by Great Location for the price. My boyfriend and I stayed for one night to visit the aquarium. The room was clean and the bed was very comfortable. The breakfast was great. If you enjoy walking, it's an easy walk to the aquarium, just under a mile. It's not in the dead center of town, but still in close vicinity to everything. Staff was very polite. I would definitely stay again. December 18, 2013
Rated 5.0 out of 5.0 by Unbelievable service after a freak incident. The only thing I wish is that they had a restaurant. If you don't have a car the nearest restaurant is a few blocks away, but it's work the walk. I highly recommend this hotel. Particularly because it is exactly as described, and the room is beautiful. The only wish I have is that they leave one of those cards on the bed offering housekeeping service or allowing you to decline housekeeping. I was there for several nights and housekeeping doesn't come every day, which is fine. I just wish I had known ahead of time. December 12, 2013
Rated 3.0 out of 5.0 by Good stay but unfortunate security issue My room door did not shut all the way and requested a work order on my first night at the hotel. It was not fixed throughout the 3 night stay nor was I asked if I would like to change rooms. I was able to shut the door when I left during the day but it required a lot of force to pull shut. December 8, 2013
Rated 5.0 out of 5.0 by Great room size. The whirlpool in the room was wonderful. Great room size and view of mountain. December 4, 2013
Rated 2.0 out of 5.0 by Chattanooga Stay We had called approximately 1 hour before arriving around 6:00 p.m. We thought the process would be easy, it wasn't. The staff had "misplaced" our reservation and, since no confirmation # was provided to us, we had to re-register, even though she had taken a card # to hold our room. Fortunately, the room was still availabale when we arrived (she had placed the room under another guest's portfolio". We entered the room and there were cobwebs on the lamp shades, hair in the sink and tub and after I showered the bathroom floor made the soles of my feet black. The next morning I mentioned this to the manager and, after some prodding, she gave us some IHG points. Good location. Breakfast was fair. November 18, 2013
Rated 5.0 out of 5.0 by Friendly staff Great place to stay downtown. Convenient access to freeway and downtown restaurants. The staff were fabulous. November 18, 2013
Rated 3.0 out of 5.0 by Convience was the plus Called directly to hotel 16 hours prior to arrival, told full up. HIE website showed rooms avaibale but no refund, booked At midnight counted 48 cars in parking lot, no tour buses. I questioned the night desk staff when I checked in why a $3.00 parking charge when signs say "Courtesy Parking", no cameras, guard, security. He copped an attitude, snarled his face, provided no answer. I concluded just gouging the guest. Room was quiet, clean, but sparse on towels. Cold night and no extra blanket found in the room. Bathroom sink fixture was very loose, not cauked onto countertop. Outlet on lamp at bedside did not work so had to pull heavy endtable out to connect cell phone for charging, second alarm. Breakfast was great with diversity and the staff did a good job keeping up with teak volumes. Front desk staff was dressed in warmups, T-shirt, and a hoody hardly the professional immage I would think HIE wants to leave their customers with. Took her a real long time to print my receipt, with much attitude shown, she was put out as I took her away from her school book it appeared. Convience the best reason to stay here but you pay dearly for it. November 16, 2013
Rated 5.0 out of 5.0 by Great Hotel We enjoy staying here, the staff are wonderful. Rooms are clean & comfortable. Great Breakfast. Convenient location. Everything you want in a hotel. November 15, 2013
Rated 4.0 out of 5.0 by Chatanooga Downtown Oct2013 Overall a very nice experience, staff are very friendly and only to happy to help. The rooms are clean but could do with a repaint!! The breakfast has a lot to be desired as very limited choice and not the best quality. I stayed for 9 nights and would happily stay again:-) November 12, 2013
Rated 4.0 out of 5.0 by Overall Very Good! While it's true that this hotel isn't that close to downtown attractions, we chose it because the price was much better than nearer ones. We found the staff to be friendly and accommodating, which is a big plus. The girl at the desk when we arrived gave me maps and brochures and answered my questions promptly. When we got up to the room, we did a bed check as we always do in hotels and unfortunately found that the sheets were full of hair. The perplexing thing is that they smelled very clean and fresh. When I went back to the desk, I was told that they'd probably been washed with bath towels, hence the hair. Still, I was cheerfully moved to the room next door, and we actually liked the layout of that room better, and the bed was perfect. Everything was very clean and the towels smelled fresh. Breakfast the next morning had plenty of choices to offer; I enjoyed my biscuits and sausage gravy. They also had cinnamon rolls. The business center was convenient since my laptop died a cruel death at our last stop, and the front desk staff won points when they told us we could leave our car in the lot after check out so we could walk to the shuttle and go to the aquarium-- without charging another day's parking. Definitely pleased with our experience. November 6, 2013
Rated 3.0 out of 5.0 by Bedding Problem I have stayed here several times and was disappointed that the sheets were worn out. The bedding was not done properly and the firm pillows were not firm. I had a horrible nights sleep for the first time at this Holiday Inn. I was in 513 November 1, 2013
Rated 5.0 out of 5.0 by Gift for my family. I used points to reserve a room for my daughter and son-in-law, who were celebrating their anniversary in Chattanooga. They loved the hotel and raved about the kindness of the staff. They said the hotel was conveniently located and they felt very comfortable at the location. October 23, 2013
Rated 5.0 out of 5.0 by Very clean & comfortable hotel. We always enjoy our visit at your hotel while we are in Chattanooga, TN. I think the thing we are most impressed with is the breakfast you offer. The staff was very helpful. The grandkids love the indoor pool. Thank you for the little gift you give to all IHG Rewards Club Members! October 23, 2013
Rated 3.0 out of 5.0 by Not really downtown - on a busy road We booked this hotel thinking it was downtown on the shuttle route. It was about a 5-10 minute walk to get to a shuttle stop and our room was about 50 feet from a busy road, so it was noisy at night. The fire alarm went off in our room about 11 pm the first night, so that had to be fixed. The one went off in a neighbors room about 7am the next morning. We weren't too impressed with the staff, but they did give us 1000 points on our priority club account. The breakfast was great and the room was wonderful, but we probably wouldn't stay here again. October 23, 2013
Rated 5.0 out of 5.0 by Great Staff The front desk staff was very helpful and very pleasant. The rooms were clean and maintained, and the breakfast options were very good. I have kids and do not stay just anywhere, but the next time I am in Chattanooga I will be staying here. October 23, 2013
Rated 5.0 out of 5.0 by Great Hotel and Great Staff!!! Stayed here for the 4 Bridges Half Marathon, Had a great time, Hotel was wonderful, great breakfast, great staff, overall a great weekend. Highly recommend to anyone looking to stay in Chattanooga at a Hotel that is within walking distance of everything. October 23, 2013
Rated 5.0 out of 5.0 by Hidden Gem Was not aware of this property before our stay. Glad we found it and would recommend others take advantage of its location, accommodations and it's value. October 16, 2013
Rated 3.0 out of 5.0 by Fine for one night I only needed to stay one night prior to a race. Good points: room was fine although it did smell a bit like cigarette smoke. Bathroom was spacious though the tubs could use an upgrade. Hotel was clean and parking was awesome. The cleaning lady I happened to see in the hallway was very friendly. Bad points: front desk staff was not friendly. Not outright rude but definitely lacked smiles and general appeal. Walls were kind of thin. I could hear conversations next door as well as their TV. Luckily they were asleep quickly. The breakfast was disappointing because they didn't serve it early enough for me to get anything before the race. Overall it was fine but there are much nicer and friendlier hotels in Downtown Chattanooga that I would recommend. October 8, 2013
Rated 4.0 out of 5.0 by Clean and Comfortable As always, clean, quiet and comfortable. I have stayed on many occassions and always found this property to be well run and maintained. September 30, 2013
Rated 5.0 out of 5.0 by Excellent breakfast selection Spent a week here, staff was great and morning breakfast choices were outstanding. September 25, 2013
Rated 5.0 out of 5.0 by Business in Chattanooga. . Very nice property. Friendly and happy staff. Love the indoor pool. Only issue was my room the last night was on the 2nd floor on the front of the property. Road noise. My first few days were on a higher floor. No noise issues. Checked out and had to check back in for 1 night. Ask for a higher floor or the back of the property. September 3, 2013
Rated 5.0 out of 5.0 by Hotel Stay The staff was very nice and helpful. It was along our route and very convenient. August 27, 2013
Rated 4.0 out of 5.0 by Bathroom the gorund fault 4 outlet in bathroom did not work. Found out when i tried to plug iron in, in the morning, and iron did not work. Thought it was the iron and told front desk about it. The lady said I should have reset the breaker. I don't think that is my resonsibility. If I would have used the outlet at night, I proabably would have tried that. I thought it was the iron. August 26, 2013
Rated 5.0 out of 5.0 by Friendly staff and Clean Our recent overnight stay was great. Front desk and housekeeping staff were exceptionally courteous. The location was great for us as we moved our freshman student into college at UTC. Although located a few blocks from the immediate downtown this was a straight shot to UTC campus. We enjoyed our breakfast outside in the courtyard. The complimentary parking was also nice. August 23, 2013
Rated 5.0 out of 5.0 by Great Experience Can't say enough about how pleased we were with our stay at your hotel. All employees were friendly and helpful. Room was very clean and comfortable. We enjoyed the indoor swimming pool. Overall a great experience. We will return and recommend. August 20, 2013
Rated 5.0 out of 5.0 by Chattanooga experience Excellent stay. Great staff, very friendly. Got a great tip on a place to eat along with a discount coupon. Location is great for downtown enjoyment. Easy to find right off the freeway. Will stay here again on my next trip. August 15, 2013
Rated 5.0 out of 5.0 by Great Accomodations We stayed here last week. It was the best Holiday Inn Express that we have ever stayed at. We travel frequently and this hotel wins thumbs up from us.Great room, breakfast and the staff were very friendly and helpful. August 7, 2013
Rated 5.0 out of 5.0 by Nice, clean room. Nice breakfast buffet. We had no idea where to stay in Chattanooga so we chose this hotel blind. We were five minutes from downtown and UTC. Room was clean. Breakfast was very good. We were very pleas. Note that you do have to pay to park downtown. It was only $2 however. It is too far to walk especially with children. August 5, 2013
Rated 2.0 out of 5.0 No internet service I talked to the front desk staff on two occasions explaining that I was not able to get internet service in my room. On both occasions they seemed quite uniterested in my problem and never took care of it. I checked into the hotel on a Sunday afternoon and checked out on a Monday morning, and for the entire duration of my stay, I had on internet service and was unable to conduct business. August 4, 2013
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