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Rated 4.3 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Horrible pillows and no pay per view Those are really my only complaints. Pillows say firm but not firm so you stack 3 high and still smother in them. No pay per view so kind of a bummer when you work all day and want to chill. September 10, 2014
Rated 4.0 out of 5.0 by great service and cold A/C Staff were very helpful and the A/C worked great on hot days..... September 3, 2014
Rated 5.0 out of 5.0 by One of my best lodging experiences EVER! This Holiday Inn Express experience was awesome. The staff worked hard to make sure that my special request of adjoining rooms was accomodated (which makes life much easier with small children). Everyone on the staff (cleaning, dining, front desk, etc.) was EXTREMELY friendly and helpful. The breakfast was top-notch -- I try to eat gluten-free as much as possible, so imagine my surprise to see Udi's muffins and bagels as a selection! Room was extremely clean and comfortable. I HIGHLY recommend choosing this Holiday Inn Express location the next time you are in Chattanooga! September 2, 2014
Rated 5.0 out of 5.0 by Greta beds and great pillows! I used this hotel for the purpose of visiting someone at Erlanger Hospital and was given a special hospital rate for every day except one. Thank you very much, Holiday Inn Express for a very comfortable stay on such an important trip. September 2, 2014
Rated 5.0 out of 5.0 by Another Great Night/Stay I have stayed at this Holiday Inn Express a couple of times now over the last year and have not had a bad visit for any visit. The staff has been very professional and accommodating. I have stayed at several other Holiday Inns throughout the southeast and overall I have had a great experience with Holiday Inn/Express but this hotel and the Atlanta "Dunwoody" are two of my favorites. It is the staff that has made the difference! September 2, 2014
Rated 5.0 out of 5.0 by Good stuff Great staff. Suites are very reasonable. Great stay overall. August 29, 2014
Rated 5.0 out of 5.0 by Downtown Chattanooga Excellent hotel! Staff was great. Room is priced too high. August 28, 2014
Rated 5.0 out of 5.0 by my stay My husband and some friends went to Chattanooga for a long weekend. We stayed here and it was wonderful. We will stay here again.the staff was great and very friendly, the room was clean the bed slept wonderful.I loved the bathroom was big. August 27, 2014
Rated 5.0 out of 5.0 by Great Breakfast!!! It was a fun weekend with our daughter. Having a Great place to stay and near downtown Chattanooga was a bonus. We were pleased with our guest rooms. Parking was a safe and well lit area. The staff was helpful and courteous. If in Chattanooga again, I will stay at the Holiday Inn Express. August 22, 2014
Rated 5.0 out of 5.0 by chattanooga Enjoyed my short stay, keep up good work. When I get back in the area I will be staying here again! August 22, 2014
Rated 4.0 out of 5.0 by The work out room I think that the work out area needs to be expanded to include some weightlifting equipment. August 21, 2014
Rated 5.0 out of 5.0 by Great hotel Very convenient and well priced. Super nice staff! August 16, 2014
Rated 5.0 out of 5.0 by Fresh new hotel, great location! Rooms are beautifully, and comfortably decorated. Nice to have a fridge and microwave. The staff couldn't have been nicer, friendlier and most helpful! Cheerful, happy employees! Breakfast in the morning was a wonderful treat! Thank you so much for the awesome stay.. August 15, 2014
Rated 4.0 out of 5.0 by convenient stay Nice hotel with convenient access to downtown Chattanooga. Secure parking lot. Courteous staff. August 15, 2014
Rated 5.0 out of 5.0 by Great location. This hotel is located in the heart of downtown Chattanooga and is a great location to see all the sites. This hotel is clean and has friendly staff. August 14, 2014
Rated 5.0 out of 5.0 by Great location in town. The Hotel is located at the edge of town which makes it easier to navigate. Everything was excellent and very clean and organized. The staff were very courteous and helpful. Without hesitation we will stay there again next year. August 13, 2014
Rated 5.0 out of 5.0 by Always greeted with a graet welcome they make you feel like family always a great welcome if you need anything you have forgotten , they have it very pleasant August 12, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Holiday Inn Express hotels continue to be my choice when travelling. I have always been extremely satisfied with the cleanliness, furnishings and the quality staff of these hotels. August 11, 2014
Rated 5.0 out of 5.0 by Great Stay for Business Enjoyed my stay. Breakfast was great, staff was friendly, beds and rooms were clean. Everything was very enjoyable. The hotel was very quiet as well, which is great for me. August 11, 2014
Rated 5.0 out of 5.0 by Great Attitudes! Front Desk receptionist greeted me with an amazing smile upon arrival, had my room key ready and asked if I wanted the 500 bonus points added to my rewards. She was absolutely amazing! I am sorry I do not remember her name. Breakfast was awesome and staff very attentive! I love flavored cream in my coffee and Holiday Express is the place to be for this. Pillows are large and comfortable, they have a frig and microwave! The best stay I ever had at this location! August 11, 2014
Rated 5.0 out of 5.0 by Great stay Service and friendliness were outstanding.I would definitely stay at this hotel again. The only problem was being outside to smoke the number of people walking by asking for handouts. August 11, 2014
Rated 5.0 out of 5.0 by Good location and clean hotel The room, lobby, and dining area were clean and fresh looking. Breakfast had a good and tasty variety. Staff were friendly and helpful. We would not hesitate to return to this hotel. August 8, 2014
Rated 5.0 out of 5.0 Staff The overall staff was awesome. The young lady that worked the next morning was awesome all by herself !!! The breakfast was great and the food that needed to be hot was hot. Best breakfast at a hotel that I have had in a long time !!! August 7, 2014
Rated 2.0 out of 5.0 by Constant cheating on parking fees. I was staying in this hotel a lot… nice hotel, perfect location, however was extremely disappointed by the way you bill your clients. It was a business trip and all three of us shared same car… car was rented out to person with Gold IHG membership, however ALL three of us were charged for parking fee. Lady behind the counter did fix it next morning, but I can tell you – she wasn’t happy at all. Nevertheless, it was like that every time I stay in this hotel – total luck of integrity. By the way – Hotel manager did apologize for “extra” fees and promised to add bonus points for inconvenience… Well, I am still waiting for these bonus points… WATCH YOUR INVOICES! August 6, 2014
Rated 3.0 out of 5.0 by Constant cheating on parking fees. I was staying in this hotel a lot… nice hotel, perfect location, however was extremely disappointed by the way you bill your guests. It was a business trip and all three of us shared same car… car was rented out to person with Gold IHG membership, however ALL three of us were charged for parking fee. Lady behind the counter did fix it next morning, but I can tell you – she wasn’t happy at all. Nevertheless, it was like that every time I stay in this hotel – total luck of integrity. By the way – Hotel manager did apologize for “extra” fees and promised to add bonus points for inconvenient… Well, I am still waiting for these bonus points… August 6, 2014
Rated 2.0 out of 5.0 by won't do it again staff was great. room was nice looking, clean and quiet except the noisy airconditioner which kept us awake all night, as well as laying on an all too hard mattress. our toilet stopped up after one use, requiring us to wait until the staff member could get the time away to come with a plunger. breakfast was ok, not great, but ok. the best thing about this hotel was the staff, but at the price we paid, we could have added a little more and stayed in a place much nicer. oh well, live and learn. August 5, 2014
Rated 2.0 out of 5.0 by Don't stay if your using corporate lodging. First of all the rooms are nice, very comfortable. The staff however I feel is not as good. They are friendly, but when I had trouble with the tv, they were trying to troubleshoot it with me fixing it. So the tv was plugged into the wrong outlet behind the dresser. They actually were going to have me move the dresser to move the plug! I also have a corporate lodging card, which I don't mind giving a credit card for incidentals, but don't charge my personal credit card when my company is paying. It has now taken almost a week to get my money back on my card and they aren't rushing to do it either. I needed that card for my vacation and it wasn't on there. I don't recommend this hotel to anyone staying with corporate lodging. August 3, 2014
Rated 5.0 out of 5.0 by Great Location Very Nice! I enjoyed staying at this location. Easy access to local attraction and downtown. July 31, 2014
Rated 5.0 out of 5.0 by Frequent business guest although this location recently experienced some problems with their breakfast service over a particularly busy weekend, my numerous past visits here have shown that they provide a quality service, good selection, very friendly and attentive staff, at an overall excellent location. July 30, 2014
Rated 5.0 out of 5.0 by Best Customer Service!!! The hotel staff was absolutely excellent. Friendly and very accommodating. I recommend staying here over other hotels mainly because people do make a difference! July 30, 2014
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