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Rated 4.3 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Great location. This hotel is located in the heart of downtown Chattanooga and is a great location to see all the sites. This hotel is clean and has friendly staff. August 14, 2014
Rated 5.0 out of 5.0 by Great location in town. The Hotel is located at the edge of town which makes it easier to navigate. Everything was excellent and very clean and organized. The staff were very courteous and helpful. Without hesitation we will stay there again next year. August 13, 2014
Rated 5.0 out of 5.0 by Always greeted with a graet welcome they make you feel like family always a great welcome if you need anything you have forgotten , they have it very pleasant August 12, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Holiday Inn Express hotels continue to be my choice when travelling. I have always been extremely satisfied with the cleanliness, furnishings and the quality staff of these hotels. August 11, 2014
Rated 5.0 out of 5.0 by Great Stay for Business Enjoyed my stay. Breakfast was great, staff was friendly, beds and rooms were clean. Everything was very enjoyable. The hotel was very quiet as well, which is great for me. August 11, 2014
Rated 5.0 out of 5.0 by Great Attitudes! Front Desk receptionist greeted me with an amazing smile upon arrival, had my room key ready and asked if I wanted the 500 bonus points added to my rewards. She was absolutely amazing! I am sorry I do not remember her name. Breakfast was awesome and staff very attentive! I love flavored cream in my coffee and Holiday Express is the place to be for this. Pillows are large and comfortable, they have a frig and microwave! The best stay I ever had at this location! August 11, 2014
Rated 5.0 out of 5.0 by Great stay Service and friendliness were outstanding.I would definitely stay at this hotel again. The only problem was being outside to smoke the number of people walking by asking for handouts. August 11, 2014
Rated 5.0 out of 5.0 by Good location and clean hotel The room, lobby, and dining area were clean and fresh looking. Breakfast had a good and tasty variety. Staff were friendly and helpful. We would not hesitate to return to this hotel. August 8, 2014
Rated 5.0 out of 5.0 Staff The overall staff was awesome. The young lady that worked the next morning was awesome all by herself !!! The breakfast was great and the food that needed to be hot was hot. Best breakfast at a hotel that I have had in a long time !!! August 7, 2014
Rated 2.0 out of 5.0 by Constant cheating on parking fees. I was staying in this hotel a lot… nice hotel, perfect location, however was extremely disappointed by the way you bill your clients. It was a business trip and all three of us shared same car… car was rented out to person with Gold IHG membership, however ALL three of us were charged for parking fee. Lady behind the counter did fix it next morning, but I can tell you – she wasn’t happy at all. Nevertheless, it was like that every time I stay in this hotel – total luck of integrity. By the way – Hotel manager did apologize for “extra” fees and promised to add bonus points for inconvenience… Well, I am still waiting for these bonus points… WATCH YOUR INVOICES! August 6, 2014
Rated 3.0 out of 5.0 by Constant cheating on parking fees. I was staying in this hotel a lot… nice hotel, perfect location, however was extremely disappointed by the way you bill your guests. It was a business trip and all three of us shared same car… car was rented out to person with Gold IHG membership, however ALL three of us were charged for parking fee. Lady behind the counter did fix it next morning, but I can tell you – she wasn’t happy at all. Nevertheless, it was like that every time I stay in this hotel – total luck of integrity. By the way – Hotel manager did apologize for “extra” fees and promised to add bonus points for inconvenient… Well, I am still waiting for these bonus points… August 6, 2014
Rated 2.0 out of 5.0 by won't do it again staff was great. room was nice looking, clean and quiet except the noisy airconditioner which kept us awake all night, as well as laying on an all too hard mattress. our toilet stopped up after one use, requiring us to wait until the staff member could get the time away to come with a plunger. breakfast was ok, not great, but ok. the best thing about this hotel was the staff, but at the price we paid, we could have added a little more and stayed in a place much nicer. oh well, live and learn. August 5, 2014
Rated 2.0 out of 5.0 by Don't stay if your using corporate lodging. First of all the rooms are nice, very comfortable. The staff however I feel is not as good. They are friendly, but when I had trouble with the tv, they were trying to troubleshoot it with me fixing it. So the tv was plugged into the wrong outlet behind the dresser. They actually were going to have me move the dresser to move the plug! I also have a corporate lodging card, which I don't mind giving a credit card for incidentals, but don't charge my personal credit card when my company is paying. It has now taken almost a week to get my money back on my card and they aren't rushing to do it either. I needed that card for my vacation and it wasn't on there. I don't recommend this hotel to anyone staying with corporate lodging. August 3, 2014
Rated 5.0 out of 5.0 by Great Location Very Nice! I enjoyed staying at this location. Easy access to local attraction and downtown. July 31, 2014
Rated 5.0 out of 5.0 by Frequent business guest although this location recently experienced some problems with their breakfast service over a particularly busy weekend, my numerous past visits here have shown that they provide a quality service, good selection, very friendly and attentive staff, at an overall excellent location. July 30, 2014
Rated 5.0 out of 5.0 by Best Customer Service!!! The hotel staff was absolutely excellent. Friendly and very accommodating. I recommend staying here over other hotels mainly because people do make a difference! July 30, 2014
Rated 4.0 out of 5.0 by Very Nice Time Loved the location, the personnel at the front desk, parking, breakfast and willingness to assist. Had one problem, I purposely left debris on the floor to see if it was getting vacuumed and it was not. It was not done even after I place a generous tip in her hand after the first night stay. July 29, 2014
Rated 5.0 out of 5.0 by Beautiful and Relaxing Hotel My stay at the Holiday Inn express and Suites, Chattanooga Downtown was a pleasure. I enjoyed the friendly staff and well as the clean and restful facility. July 28, 2014
Rated 5.0 out of 5.0 by NICE STAY! Our family was visiting Chattanooga for a few days of sightseeing. The hotel was very convenient to all of the local attractions and the free downtown shuttle stops, which was a huge benefit to avoid having to park at the aquarium, riverfront, the north shore area, and at restaurants. The hotel front desk staff was extremely accommodating and helpful with anything we needed, from extra towels to directions/suggestions to local attractions. The hot breakfast was nice and the dining staff very friendly. I would definitely return for future stays and highly recommend the location to families with children in regards to the shuttle and close proximity to the major attractions. July 24, 2014
Rated 5.0 out of 5.0 by Business Stay - 07/2014 Excellent stay. This was the best downtown value I found. The staff was very courteous and helpful - especially the front desk and breakfast staff. The room was clean. Only downside was the room was hot and humid when I arrived - I am assuming the air was turned off to save $$$. Suggestion would be to turn it on prior to guest arrival. Would definitely stay at the hotel again. July 24, 2014
Rated 5.0 out of 5.0 by Superb customer service at the front desk! All associates greeted my wife and I with a big smile! That rated 100% in my book, it meant I was not viewed as a nuisance. My only dislike was an unscheduled elevator malfunction and stains on the bed skirt. Enjoyed everything else. July 23, 2014
Rated 5.0 out of 5.0 by WEEKEND GETAWAY How can anyone not give this place all 5's from the moment we checked in till checkout everyone was great. we checked in a little late but ken was great and super nice. the room was spotless and so was the bathroom the person cleaning the room was Maria she was great. the best thing about tis hotel is it is just far enough away to be quite but close enough to be downtown , maybe 2-3 blocks away. we love Chattanooga and staying here only made it better even my teenagers like staying here and the breakfast choices are also wonderful!!!! July 23, 2014
Rated 5.0 out of 5.0 by great stay how can you not give this place all 5 stars the staff was wonderful from check in to check out we came in from Manchester Tenn. from a weight lifting meet my son was in since we stayed with the team in Manchester I guess this made our holiday inn express seem so much nicer.Ken was wonderful at check inn the room was spotless and so was the bathroom. close enough to downtown Chattanooga but just far enough away to be so quite.every visit now in Chattanooga we will be here. breakfast was wonderful and the choices were great :) July 21, 2014
Rated 5.0 out of 5.0 by Great Hotel, Location, Staff, and Value First time at this location, but definitely won't be my last. Very helpful and friendly staff and the rooms are great! July 21, 2014
Rated 5.0 out of 5.0 Love the staff The staff was on top of everything, always asking if I needed something.. The parking lot was next to hotel The breakfast was free and the food area kept clean The towels were big and soft, the beds inviting. Good internet. Two blocks from town July 21, 2014
Rated 5.0 out of 5.0 by Convenience and Service My stay at this hotel was a very positive experience. The location was very convenient to downtown and the purpose of my visit. The staff was extremely helpful and the check-in/out process was seamless. The room was very clean and comfortable. The inclusion of a small refrigerator and additional tv channels would have enhanced the stay immensely. I would stay at this hotel again. July 20, 2014
Rated 5.0 out of 5.0 by Great staff-Can walk to downtown-Clean hotel Everything was great -except the internet kept going down-and the breakfast is ok. Great all night diner within walking distance and nice outdoor courtyard. Perfect location for bringing bikes and leaving the car parked. July 17, 2014
Rated 4.0 out of 5.0 by Very Clean! Awesome Staff! The room and the facilities (i.e. gym, pool, laundry, and dining room) were very clean. The staff was very professional, helpful and made my stay very pleasant. The only improvement would be the quality of the mattress on the bed. The first night was really rough sleeping on the mattress. It felt like I was sleeping on a rock, but as the week went on, I guess my body got used to it. Other than that, I would stay at this hotel again because it was really clean in comparison to other high end hotels in the area. July 15, 2014
Rated 3.0 out of 5.0 by Comfort and Staff: Amazing! Jacuzzi and Pool: Not so much! We booked the King Suite for our anniversary. The Jacuzzi did not work properly, and the pool made us feel like a zoo exhibit. It had a large window running down the hall so everyone walking to and from their rooms could stare at us. However, the staff was wonderful and the view from our room was beautiful! The beds were really comfortable and I had the best sleep I have had in a long time. On a side note, If you stay at this hotel, I recommend taking a stroll around town at night. Very romantic and great views not far from hotel. July 14, 2014
Rated 5.0 out of 5.0 by Stay Good stay with friendly people and good value. I would highly recommend July 12, 2014
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