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Rated 4.3 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Great staff-Can walk to downtown-Clean hotel Everything was great -except the internet kept going down-and the breakfast is ok. Great all night diner within walking distance and nice outdoor courtyard. Perfect location for bringing bikes and leaving the car parked. July 17, 2014
Rated 4.0 out of 5.0 by Very Clean! Awesome Staff! The room and the facilities (i.e. gym, pool, laundry, and dining room) were very clean. The staff was very professional, helpful and made my stay very pleasant. The only improvement would be the quality of the mattress on the bed. The first night was really rough sleeping on the mattress. It felt like I was sleeping on a rock, but as the week went on, I guess my body got used to it. Other than that, I would stay at this hotel again because it was really clean in comparison to other high end hotels in the area. July 15, 2014
Rated 3.0 out of 5.0 by Comfort and Staff: Amazing! Jacuzzi and Pool: Not so much! We booked the King Suite for our anniversary. The Jacuzzi did not work properly, and the pool made us feel like a zoo exhibit. It had a large window running down the hall so everyone walking to and from their rooms could stare at us. However, the staff was wonderful and the view from our room was beautiful! The beds were really comfortable and I had the best sleep I have had in a long time. On a side note, If you stay at this hotel, I recommend taking a stroll around town at night. Very romantic and great views not far from hotel. July 14, 2014
Rated 5.0 out of 5.0 by Stay Good stay with friendly people and good value. I would highly recommend July 12, 2014
Rated 4.0 out of 5.0 by Great front desk and friendly people - breakfast... not so much. Visited over the 4th wknd with my two sons. Room was clean and comfortable. The hotel is conveniently located so that it makes getting to all attractions pretty easy. All those on the front desk were warm and courteous. Ariel was always pleasant and smiling. Breakfast on Saturday and Sunday morning was another story. Get to breakfast early is my recommendation. Walking in with 15 minutes left and they're out of turkey sausage, 2% milk, pancakes, juice, etc. Eggs that are rushed out are HORRIBLE. I mention it to a staffer and the reply is that it is like this every weekend. The staff seemed to be stretched too thin, accustomed to not worrying about customer satisfaction, or both. Even if the breakfast is purportedly "free", which we know it isn't, the level of product quality and service should meet the rest of the hotel. July 11, 2014
Rated 5.0 out of 5.0 by Excellent Breakfast and friendly staff..... Good place to relax whether on business or leisure......cant wait for the new downtown Holiday Inn Express to open that is right in the Heart of Downtown.......Hopefully all the staff will move over to it. July 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and spacious room Clean, spacious room with comfy bed and lots of pillows. Room had microwave and fridge and nice sectional sofa. Big flat screen tv was provided. Free breakfast each morning. Very nice, friendly staff. Would definitely stay here again. July 8, 2014
Rated 5.0 out of 5.0 by Breakfast and Location Excellant for price Great location and breakfast for price. I stayed one night for business and got in late and out early, but slept great and had a great nights rest! Highly recommend!!! July 1, 2014
Rated 5.0 out of 5.0 by Outstanding service. We wanted to visit the city and were not sure how to get there and where to go. Samantha was just the most helpful and patient person we could hope to meet. She got out a map, showed us how to get around, then gave us her card with the phone number on it and told us to call her if we got lost or needed more help. We had a great time and didn't even get lost. We definitely will return and hopefully meet Samantha again! June 30, 2014
Rated 5.0 out of 5.0 by Work Chattanooga Keep up the good work, it is always a pleasure to stay in Chattanooga, and I will continue to utilize this property when working in Chattanooga area. June 30, 2014
Rated 4.0 out of 5.0 by Good place to stay for a night Only in town for one night but it was a convenient location and very clean and comfortable June 29, 2014
Rated 3.0 out of 5.0 by Love Holiday Inn Express but this fell short We stay in Holiday Inn Express hotels all over so when we planned a trip to Chattanooga we chose a HIExpress. We arrived at 5pm with a advertised check-in time of 3pm. Our room and the rooms of several guests arriving at the same time as us was not ready. We had to wait in the lobby with our luggage for 30 minutes while our room was cleaned. The excuse was the hotel was completely booked the night before. While we were waiting the front desk clerk told a couple of potential guests the hotel was completely booked. So why wasnt all the rooms cleaned by the advertised check-in time. The room was clean when we arrived in it however the couch in the King guest room was terribly uncomfortable. We tried out the indoor pool which was very cold so we didn't stay but 10 minutes in the pool. I had to ask for a receipt for our stay on checkout and was told I didn't get one because I it was a reward night however I had to pay some on that reward night and expected a receipt stating exactly what my card had been charged. June 28, 2014
Rated 5.0 out of 5.0 by Chattanooga downtown Excellent stay during 2 very busy weeks for this hotel. Personel were very attentive even with elevator issues a few day. June 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The Best! Love Staying here. I come to this location 4 times a year. The price should be a little better. I would stay longer if I could afford it. Pool is great, breakfast is good and I lover the staff. -MGR, Jr June 26, 2014
Rated 5.0 out of 5.0 by staff very friendly overall stay was very good. staff was very helpful. amenities were good. June 23, 2014
Rated 5.0 out of 5.0 by Always Consistent Downtown Chattanooga HI Express is a good location and overall excellent accomodations. We pretty much stay exclusively at Holiday Inns as my wife is very particular about where we stay as we travel and have found that we are never disappointed with the cleanliness, updates, ease of check-in/check out and comfort. Again, as countless times in the past, the staff taking care of us was outstanding and makes our choice of lodging easy. We find that HI staffers always seem to be well trained and just a little better than the competition. Thumbs up to good management! Thank you. Aleisha and Samantha were as friendly and helpful as anyone could ask for. This was our first trip to Chattanooga and they took extra time to assist. Fourth floor room with a nice view was very restful. As comfortable as home, great breakfast, great people. Highly recommend participating in the Rewards Club. June 17, 2014
Rated 4.0 out of 5.0 Higher Prices Due to Riverbend Festival It was a good, clean, and a friendly place to stay. Online information was up to date and accurate regarding the appearance of the hotel. The pricing was high because of the Riverbend Festival going on. Overall good stay but next time I will not chose a hotel that is close to another event due to up charging just because they can. June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay Very clean and updated. Great staff. wonderful breakfast options. Would stay here again! June 10, 2014
Rated 5.0 out of 5.0 by On On Chattanooga We had only planned to stay at the facility to break our journey, but the brochures we picked up at the lobby told us there were so many interesting things to do in Chattanooga. We extended our stay by another night and had a great time touring nearby Ruby Falls and Rock City. We then had a nice walk downtown and were mightily surprised by the beauty, cleanliness, and safety of the downtown area. We enjoyed walking the pedestrian bridge, looking at the Hunter Museum, walking to the river, and sampling the restaurants downtown. The HIEx was great, the front desk staff, Aleshia, very friendly, helpful, and helped us decide to stay on. The breakfast was superb. And the room was very comfortable. We highly recommend the facility and the city. It was really serendipitous! June 4, 2014
Rated 5.0 out of 5.0 by Great service and location The room was very spacious, comfortable bed and seperate work space. June 3, 2014
Rated 5.0 out of 5.0 Rewards night Only one small issue. This night was an anniversary free night in the Rewards Program etc. Upon checkout I was informed that I owed just the taxes. Having done the free night in the past I knew this was not correct. I challlenged the fact and was told that when I formally check out that it would probably be taken care of. About 30 minutes later when I officially checked out, I was told that it balanced out and that I owed nothing. The clerk at the counter just seemed confused about the perks of the free night. Not a big problem, just a very small snag in the stay. I still love Holiday Inn Express and the Rewards Program June 1, 2014
Rated 5.0 out of 5.0 by Everything was great The room was clean, the location is great, the breakfast was as expected (just a little crowded) May 28, 2014
Rated 5.0 out of 5.0 by Great Stay!! Although this hotel is not right downtown in the center of all of the hub-bub, I love its location because it is just on the other side of the interstate and it is quiet with a capital 'Q'. Without a doubt, this is one of the best HI Express hotels I have stayed and I have stayed in many. The staff was superb and very professional; the rooms are outstanding; the breakfast variety was awesome. My only suggestion would be to upgrade the equipment in the business center. I definitely will be back and I give this a 5-Star Rating! May 21, 2014
Rated 5.0 out of 5.0 by Chattanooga stay. Great staff, convenient location. Took the trip to see the Aquarium and go on the river cruise. Would return! May 15, 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable bed My husband is handicapped, and Aliesha and the staff made sure that the room was properly suited for our stay and his large wheelchair . They made sure that any assistance we needed was provided. The breakfast and the breakfast staff was very good. It was one of the best buffet breakfast in a hotel that we have had. We plan on returning again in the very near future. Thank you all again for your great service., April 26, 2014
Rated 4.0 out of 5.0 by Staff is excellent Only minus on this property is we were on fifth floor and it may not have been used as often as lower floors. It needed deep cleaning...as it had an odor and they seemed to know it as provided ozone machine which made a huge difference. The carpet needed a good vacuuming around perimeter of room and perhaps steaming cleaning....the bedding was fresh and comfy, the baths were clean. Plenty of closet space and they offer a refrigerator and microwave. The breakfasts are very good and varied. We were there for our grandchildren's ball tournaments so rooms were full of parents and players. We stayed over and Monday night the room next to us had parents move in with a blood curdling screaming child it went on for a couple hrs, so I called front desk...(the rooms adjoined) they seemed to take care of it and reduced the price of room for that night. April 25, 2014
Rated 5.0 out of 5.0 by Convenient, friendly and comfortable Easy access; friendly & professional staff; comfortable, clean room; good coffee and breakfast. April 21, 2014
Rated 5.0 out of 5.0 by Great service from everyone We thoroughly enjoyed our stay there - Jocelyn, the manager, helped with my reservations, very polite and accommodating. Aliza, front desk, was welcoming, warm and very efficient. Dawn, at the restaurant, was an efficient, energetic, very friendly and certainly an asset to Holiday Inn. Would return in a heartbeat ... yes, the rooms were great too!!! April 16, 2014
Rated 5.0 out of 5.0 by Friendly Staff and comfortable beds My daughter, her 10 month old, and I came to Chattanooga for a quick getaway. Our stay at the hotel was very enjoyable. Everyone from the front desk to the cleaning ladies were so friendly and always spoke with a smile. One employee I want to especially bring to mention is the young lady that was working in the breakfast area. I believe her name was Jayne, not 100% about the name, but she was so friendly and helpful. I went down for breakfast with the baby and his mother joined us shortly, but while it was just me. She helped me out by getting my coffee and even holding my grandson while I prepared his plate. She was so friendly not only to us but everyone that was there. My hats off to the entire staff and the hotel. March 27, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Everything was good. We also enjoy the indoor swimming pool. March 26, 2014
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