Rated 4.3 out of 5 by 71
Rated 5.0 out of 5.0 by DougS64 Well maintained and friendly staff
This hotel delivers everything you expect from a hotel. Clean and well appointed rooms common areas. Friendly staff including the cleaning staff who are as friendly and engaging as the front desk staff, loved it.
June 19, 2014
Rated 5.0 out of 5.0 by Indiana Senior Great night rest
We can always count on Holiday Inn Express for a comfortable bed, clean room, and great breakfast. Ladies at front desk very professional and helpful on where to eat dinner that night. Thank you
June 18, 2014
Rated 5.0 out of 5.0 by linniebee Clean Clean Clean
I really appreciate the clean room. It has been several years since I stayed there and it is greatly improved
June 14, 2014
Rated 5.0 out of 5.0 by Bobkat45 Great Motel
Just a one night stay but was very comnfortable. Excellent staff. Would recommend to anyone in the area.
The breakfast was better than most. Lots of eateries near by. Not right on the interstate so it was quiet. Air worked well and had a restful night.
June 13, 2014
Rated 4.0 out of 5.0 by just an average couple Very nice place to stay
We were there visiting my sister and brother in law for a couple of day s and loved our stay at Holiday Inn ...
June 8, 2014
Rated 5.0 out of 5.0 by tad d Late night check in !
I'm sorry I don't remember her name but the mgr on duty when I checked in at midnight was extremely nice. I was tired and wet from my motorcycle journey. She got me in my room fast and easy. Highly recommend this hotel.
June 2, 2014
Rated 3.0 out of 5.0 by Jwhyman Don't get there late
Insufficient parking, big trucks and toy haulers taking up 3-4 spaces apparently with staff consent meant a long lonely walk from a sketchy adjacent property for my midnight check in. Room was as expected consistent with HIE standards. No recognition of platinum status other than mentioning 3 times that my room was "free"-- points are not free.
May 31, 2014
Rated 5.0 out of 5.0 front desk deserves perks
The young man that checked us in is your company's best asset.
I can clearly see he is a future franchise owner. He had a fantastic sense of humor, and knows how to make the client feel at ease. I hope he furthers his education via business degree.
We wish him well, and God's blessing.
May 6, 2014
Rated 5.0 out of 5.0 by Grap1111 Good place to stay
Entire extended family stayed at hotel, so we had 3 rooms. When one of the units air conditioning didn't work for one of the family members, the staff was able to move them to a room where the a/c worked. We were all tired from a day of travel and it was very comfortable stay
April 14, 2014
Rated 5.0 out of 5.0 by sherry63 nice stay
Just spotted for the night would traveling home from Florida. Nice place
March 30, 2014
Rated 4.0 out of 5.0 by Neil40 Good night's rest after all day traveling.
Traveling from Michigan to Florida and needed a good meal and a good night's sleep before "pressing on".
March 23, 2014
Rated 5.0 out of 5.0 by Harris 1 Staff was very nice and helpful.
Overall the service was excellent and the breakfast variety was more than enough. Check in and out was very good, would stay at this motel again if in the area.
March 13, 2014
Rated 5.0 out of 5.0 by RLTW absolutely wonderful staff and pleasant stay
We stayed there passing through on our way to Nashville. Its close to the highway and easy to get back on the road. The number one thing about the place was the employee at check in. I forget his name but he was a former Active Duty Marine. he was without a doubt a great guy, friendly, helpful, and simply pleasant. The room and hotel was nice but he made the stay memorable. Thank you and Semper Fi.
March 10, 2014
Rated 4.0 out of 5.0 by Walter3 Friendly Staff & Disappointing Breakfast
We were very disappointed with the breakfast offerings. We arrived in the breakfast lounge at 7:00 am and all the hot item dishes were almost gone. There was no decaf coffee available during our whole breakfast. I even requested some and was told she had just put some out. So, I tried the one the employee suggested and it was empty. Usually there are some fruit offerings but not at this location. Very, very disappointing. We complained to the manager on duty and she said the employee in charge of breakfast was overwhelmed. We saw that she was cleaning the restroom nearby. Very, very disappointing!
March 7, 2014
Rated 5.0 out of 5.0 by Rjm123Rjm Great for Business
My party (three others) and I stayed at this facilty in advance of a very important presentation for a local business. The night manager when we checked in was very accommodating and immediately corrected a reservation error.
In the morning we utilized the meeting room and were able to practice our presentation in quiet. The morning manager was also very pleasant and helped us with printing up several colored copies to insert. They also provided water and whatever we needed in the meeting room.
We will definitely use this hotel again when we are in the area.
February 21, 2014
Rated 5.0 out of 5.0 by urdaboss very, very good service!!
DARRALE HELPED ME BRING IN MY SUITCASES AND GAVE ME SOMETHING I HARDLY EVER GET! A SMILE!
CRISTAL MADE A BREAKFAST THAT MAKES EVERYBODY WANT TO COME BACK!
JESSICA REALLY MENT IT WHAN SHE ASKED HOW WAS MY STAY!
ALL-IN-ALL PEOPLE THERE REALLY CARE!
AND THAT IS IMPORTANT!
February 14, 2014
Rated 5.0 out of 5.0 by michael569 Great place to stay!
This Holiday Inn is one of the best values on I-24. I have stayed here several times. The staff is great!
February 12, 2014
Rated 3.0 out of 5.0 by Sep1 Heat and AC
Could not regulate the heat. Even though it was turned down, It was way too hot in the room and kept me awake a good portion of the night. This is not a new problem for this motel. Heating and cooling systems are the old style, through the wall units.
February 2, 2014
Rated 3.0 out of 5.0 by DocTone HVAC Units
The HVAC units in the rooms are a nightmare to deal with, sometimes. It's either too hot or too cold, and they barely ever shut off. As soon as the fan stops, it kicks right back up. There were many nights I'd wake up gasping for air because it had gotten so hot in my room while I was asleep.
Overall the experience was pleasant and the breakfast was phenomenal. The rooms are clean, the varied pillow firmness is a plus, and from what I could tell housekeeping does a good job of not riffling through your stuff....like other places.
The Staff was very courteous and friendly to us the entire time and never complained about mud being brought in on our boots some times. There was one Staff member who seemed to be a Space Cadet, a young gentlemen. I had a package come in the mail, which he told me wasn't there and I had it out with him until he finally called the Manager, who then told him the package was basically in front of him the whole time. Also, I requested a wake up call with him once and never got it, luckily I had an alarm set. Too, on the last part of my stay I had to check out early and called down the night before to let him know I needed to check out in the morning. I was told that he would, "make a note in my file," needless to say, I never was checked out by the Night Auditor, so I had to deal with the process of checking out the next morning before I left.
January 30, 2014
Rated 5.0 out of 5.0 by Pleased22 Amazing Stay!
I had a wonderful time during my vacation to Tennessee. Partly because of my wonderful experience at this hotel. My maid "Joy" was wonderful, and truly lived up to her name! Breakfast every morning was amazing, Donna even made me extra bacon! I would recommend this hotel to everyone.
January 9, 2014
Rated 5.0 out of 5.0 by urdaboss Holiday Inn Kimball
This was not our first stay at this great hotel. The staff is awesome! They are very knowledgeable and happy to answer any questions you may have. The room was very nice and comfortable.
January 5, 2014
Rated 5.0 out of 5.0 by BBAC one night stay
great overnight stay while on our way to winter in Florida.
January 1, 2014
Rated 5.0 out of 5.0 by stallion143 Great staff & easy access
Needed to stay in the area for 3 nights & was very pleased with my room & the breakfasts. Not just a sweet roll but actual breakfast. Very much appreciated! Thanks for providing a quality room @ affordable prices!
December 23, 2013
Rated 5.0 out of 5.0 by LeisureGuy Excellent Staff - Great Place to Stay
The staff is very friendly and everyone works hard to accomodate each guest. I certainly enjoyed the complementary breakfast which was wonderful. A well managed property!
December 7, 2013
Rated 5.0 out of 5.0 by pugnose Best night's sleep in a long time!
Hubby and I spent the night here over the Thanksgiving holiday because we have family in a city over. I can honestly say that the beds were so comfy, the rooms so clean, that I got the best night's sleep in a long time.
We didn't get to go for the free breakfast but I am sure it was just as good as the rest of our stay.
A little pricey for the area but really worth the rest!
December 3, 2013
Rated 3.0 out of 5.0 by Blandboy Just ok
Revamped Holiday Inn. Rooms are small; bathrooms cramped, plus no ventilation fan in bathroom, so mirror fogs easily. Dining area could use a thorough cleaning (pretty dusty beneath the chairs and on woodwork). Location was convenient to the highway and several dining choices nearby. Unsure if I'd stay again. Depends on what 's available closer to Chattanooga.
November 18, 2013
Rated 1.0 out of 5.0 by VJ55 Very Poor Consideration
My Wife and I stayed here on the night of November 2, 2013 on our way back home from Florida. The morning of November 3, 2013 we went to have breakfast at 6 a.m. because we wanted to get an early start home.
When we got to the dinning area it was completely filled with college kids and all of their luggage. Every chair and table was taken even though half of the kids we just talking and not even eating.
After trying to find a way stepping over all the loose luggage just piled on the floor to the serving area, we encounter a long line and not much food left.
We finally got what we could to eat and had to go back to our room. I ate in a chair and my wife ate on the bed holding her plate in her hands. REALLY GOOD WAY TO START THE DAY.
I fault the management of this location for not advising the customers of this, especially IHG Reward Club members because they new this was going to happen. . You should be trying to take care of your repeat customers.
We travel through this area on average once a month, but apparently Holiday Inn Express does want not our business . We have stayed in other locations recently and those locations are in need of serious repair. This is why we chose to stay at Kimball this time. What a BAD decision!!!!!
November 7, 2013
Rated 5.0 out of 5.0 by Jess129 The Best of the Brand
We were road weary and stopped here to stay because we enjoy the basic consistency of Holiday Inn Express. We were greeted in the most pleasant way, immediately assigned a room and given a bottle of water. That, in itself was something that filled us with relief. We'd been driving for thirteen hours and cool water was a better treat than any other.
There seemed to be one person only and I bothered her several times with questions and the phone kept ringing but she never lost her nice helpful demeanor.
The beds were comfortable and everything was clean and worked. We were not the first to arrive at breakfast but when we did, we noticed it was being constantly restocked. It was delicious and varied and the chairs were comfortable.
I would stay here again for sure!
October 26, 2013
Rated 3.0 out of 5.0 by Dottiesue Great shower
requested a handicap room and did not get one. Toliet very low and it was a problem.
Also as a rewards card member did not receive a bottle of water upon checkin.
October 23, 2013
Rated 5.0 out of 5.0 by Jammer Great service
Nice location and good staff, We had lost our water at our house and needed a room for a couple days. It was like a mini vacation.
October 3, 2013