Rated 5.0 out of 5.0 by Diane67 Great Service
The staff is always very accommodating and pleasant. Our room was very comfortable, clean. We especially like the refrigerator/freezer that comes with the room.
June 11, 2013
Rated 3.0 out of 5.0 by robertt978 Missed the pancakes
I have stayed at this location several times and for the most part plan to stay here as the stay is generally enjoyable. This last visit was less than expected from the front desk staff. Checked in late and once the person appeared to help me he was pleasant - but had some guests/friends in the breakfast room that were distracting him. The staff allowed someone towing a boat to occupy 4 or 5 stalls in the parking lot and indicated the overflow cars could park in the lot across the street not owned by the hotel. In the morning I was unable to make any pancakes cause a front desk person kept running the machine and I saw two plates tossed out that she started. Check-out was not the normal either. The person acted as if I was bothering her when turning in the keys and reluctantly got up from her chair to accept the keys.
June 3, 2013
Rated 5.0 out of 5.0 by sdfkjcer Great location and helpful folks at front desk
We stayed there while we visited the Trials Training Center in Sequatchie, to see the World Round Trials Event. We got a nice room at a great rate.
May 31, 2013
Rated 1.0 out of 5.0 by NewOrleans52 Will not stay here ever again
After driving 12 hrs. from D.C., I was looking so forward to spending the night in the scenic Smokey mountains and a wonderful bubble bath. When we checked in, our room faced a large warehouse, the worst possible view to be in a place know for its scenery. I asked the front desk agent if there was any other room available with a better view and he replied that the other floors were under renovation and there was not. A few hours later, when I went to go take my bubble bath that I was so longing to take, when I turned on the bath water, dirt came up from the drain and the drain was broken, so that even if I would have gotten clean water, it would not have stayed in the tub. I went downstairs and asked again for another room or if we could be moved to another Holiday Inn, I said that I was a gold member and I would love any consideration. The desk agent said " I should not be telling you this, but a pipe did burst today so we are having problems with the other bathrooms. In other words he knew this when he gave me that room. I was then moved to another room. In the morning for breakfast, our view was of a dumpster.
I regret that I was not forwarned that this hotel was being renovated when I made my reservation. It is unfortunate because I have to drive to D.C. several times during the year and this would have been a perfect stop.
May 22, 2013
Rated 2.0 out of 5.0 by cp77429 Poor service and untrained staff
The front desk need to be trained on how to print an invoice and at least know how to change the ink in the printer. I received an invoice at checkout that was not legible due to the printer being out of ink. I asked the person at the desk to print me a new one and they could not because they did not know how to change the toner or print the invoices or so I was told. My Priority Club number was not on my invoice either. I also asked that this be corrected and was told again that they did not know how and I would need to call back later to get this fixed. I called back later that day and was told that I would need to request for missing points on line as my invoice was already closed out and they could not correct the issue. I have now submitted two missing points requests to the IHG web site and have yet to get an e-mail reply on this issue. So far poor service at all levels.
May 5, 2013
Rated 2.0 out of 5.0 by OMA4two Our Stay at the Holiday Inn at Lookout Mountain
Well, to start off the king size bedroom suite was described as having a "wall" separating the king size bedroom from the sofa area. I would not describe a partition of less than 6 inches from an area as a wall. As a "gold" member I also reserved a room for two adults and two children. I expected the sleeper sofa to be made when I entered the room. Guess I was wrong. Had to go to the front desk to get linens and pillows to make up the sofa sleeper. Hotel was loaded with some type of large group consisting of children. Swimming pool area was packed until the group's leader yelled that there would be pizza in another room to eat. Set the alarm to get downstairs prior to the children's group so I could get a decent morning meal. Sleeper sofa next to the wall that housed the elevator motor proved to be very noisy.
May 1, 2013
Rated 5.0 out of 5.0 by AS6699 Perfect for our needs.
Great check-in, comfortable room, good location. Very nice staff.
April 30, 2013
Rated 5.0 out of 5.0 by thewill Comfortable Hotel - Good Value
We stayed during spring break (April 2013) with our 2 kids. The location is close to all the tourist attractions. The breakfast was good and the kids enjoyed the indoor pool. My only comment would be that the hotel needs a bit of updating but I think they have begun that process as I saw a sign that said "Excuse Our Mess..." I think that maybe that was occuring on a floor below us (we stayed on 3). It was an excellent value for the money and the staff was friendly. Also there is a Cracker Barrell across the street!
April 18, 2013