Rated 4.2 out of 5 by 94
Rated 5.0 out of 5.0 by Passion123 Great value
Clean, new nice interiors, good size rooms and passages, guest laundry on the floor if you need (still have to pay $ 2/3), friendly staff, in room microwave, refridgerator, conviniently located to the attractions, Nearby Taco bell, walmart, mexican food
Not in the downtown, next to main road (Sleep was not an issue though), not great views from the room
Overall worth for the money.
November 12, 2013
Rated 5.0 out of 5.0 by FootballMommy37 Wonderful place to stay!
I never take the time to write reviews, but I feel like I need to this time. This hotel was our last stop after staying at a Disney resort hotel, sailing on a Carnival Cruise Lines ship, and staying at another hotel in Cocoa Beach. This Holiday Inn was our favorite place to stay out of ALL of the others I just mentioned. The staff were SO friendly and helpful. The bed was AMAZINGLY comfortable. The pool was great. The breakfast was wonderful and had so many choices that my family of four had everything they wanted. We were told that the hotel was fully booked due to a marathon the next day, but we never noticed. It was quiet and relaxing. I definitely will be back if we ever pass by this way again. This is the BEST place to stay. Thank you for your Southern hospitality. It was GREAT!
November 4, 2013
Rated 4.0 out of 5.0 by ColKen Great staff and good location
Cannot remember night front desk clerk's name, but he was outstanding. In addition to setting us up for our room, he provided lots of info about local eating establishments and tourist sites. Very personable. Morning clerk was fine also.
November 2, 2013
Rated 3.0 out of 5.0 by HL62 Too much highway noise at night
The trucks on the highway woke me up at night. We checked out a day early because of the noise. If the had the air unit to where you could run the fan continuously it would have drowned out the noise. But they had the type of fan control that the fan cuts off with the thermostat. Problem could easily be resolved with that change.
October 27, 2013
Rated 4.0 out of 5.0 by 5aufans Great for families
The staff that checked us in was GREAT! We requested a crib in one of our rooms and the staff had one to the room and was waiting on us before we made it to the room. Boys were able to relax in the indoor pool which was big enough to get out energy after driving three hours.
October 22, 2013
Rated 3.0 out of 5.0 by Tom888888 Not bad, a few little errors
It appears to be a newer property. The room was clean.
Some IHG properties have installed a metal frame around the underside of the bed, presumably to keep items from getting under the bed. They tend to squeek when rolling over or moving on the bed. This can be annoying.
A couple of hours after checking into the room, I noticed that there was no shower curtain in the rod in the bathroom. I called the front desk and one was brought up right away. That was good. When I opened the door, the gentleman who brought the shower curtain just walked in without saying a word. Not even a hello. Small complaint but at least a hello would have been appropriate. Upon hanging the curtain he said "There you go" and walked out. As most IHG properties staff tend to be very friendly and customer service oriented, I found this a little offputing.
Other than that I would say that the rest of the stay was acceptable.
October 21, 2013
Rated 5.0 out of 5.0 by Teri25 Gotta Be Back - Great Service
I've stated at other HIEx hotels and the stay was ok, but this one was the best I've ever stayed at. From the greeting as you walked to check in, to the friendliness of the cook at the breakfast area. I've already told my friends, coworkers, and family memebers about this place. HIEx Chattanooga Lookout Mnt will most definately have me back for a longer stay.
October 18, 2013
Rated 2.0 out of 5.0 by jellybelly7 room was not good
the chair at the desk was not made to go with desk it stuck out so far we had to move it to go to bed I looked up and a big bug was on the ceiling I sent it to the desk but they never said a word, .Bathroom wall and ceiling paint coming off I have stayed in many holiday inns also this one will 2 years in march
October 16, 2013
Rated 4.0 out of 5.0 by alile3 Comfortable Room, Nice Staff
The room was clean. Staff was very friendly. The breakfast was over crowded. There were not enough seats. The pancake maker stopped working. The next morning we did eat breakfast at a restaurant.
October 16, 2013
Rated 5.0 out of 5.0 by Emptynest20 Clean room and friendly staff!
We were there for my daughter's wedding. It was a very clean room. The staff was also very friendly. We would definately stay there again.
October 14, 2013
Rated 5.0 out of 5.0 by innlkn Great Manager
Thanks for a great stay, and upgrading me! The general manager was so nice, and help with all my needs.
October 12, 2013
Rated 5.0 out of 5.0 by Elton1063 A Good Get-Away Stay
I was looking for a convienent location in Chattanooga for my Birthday weekend. And the staff did not disappoint.
I requested (and received) a "Mountain View" room. It was great waking up every morning with the sun slowly lighting the mountains.
Every staff member was kind, courteous and attentive. From food recommendations to a simple greeting each day, they all were customer service oriented.
You are literally minutes from most major Chattanooga attractions. And after a full day of exploring Chattanooga, you came back to a quiet room and comfortable bed.
I would recommend this location to anyone going to or passing thorough the area.
October 12, 2013
Rated 5.0 out of 5.0 by FS826 Great Stay
Comfortable room, good service, and great breakfast.
October 11, 2013
Rated 5.0 out of 5.0 by DrDon Convenient location
This is the best location for a hotel on I-24. Right off the highway and in a cluster of restaurants. A very well built building that blocks all outside noise, even from the Interstate traffic.
The beautiful corner room has windows on two sides and is larger than normal. The corners are at the end of the hall so these are quiet rooms.
Dr. Don from Florida
October 11, 2013
Rated 5.0 out of 5.0 by Pammysue63 Enjoyed Our Stay!!!
Enjoyed my stay there!!!! The bed, pillows was the Most Comfortable... The ladies in the dining area was the best, Suzanne was a sweetheart, she loves to talk (I enjoyed her time that she spent talking to my husband an me)... When we come back for another trip there, this is where we'll be staying
October 10, 2013
Rated 5.0 out of 5.0 by Sriram Very comfortable rooms and excellent hospitality
I stayed there with my family for one night. Though it was a short stay I felt the room was very comfortable. They provided a baby crib for my child and she did enjoy the comfort. The room was kept very clean and was having a very pleasant aroma. I would recommend this place to any one. This place is very close by to Ruby falls, hardly 5 mins drive.
October 9, 2013
Rated 4.0 out of 5.0 by sobo10210 Noise complaint
Our room was up on the fifth floor which was the very top floor. On the roof you have your exaust fans that help with circulation for the extire hotel which is very important to have. Those fans do run all the time and I suggest that you come up with some type of sound barrier to put in the ceciling to help reduce the noise. I know you can't reduce it extirely, but some reduction will be less irritating. Yes, in the future I will stay at hotel again, but probably not on the fifth floor until the fan noise is reduce. To help isolate where the noise was irritating we stayed in room 512.
October 9, 2013
Rated 5.0 out of 5.0 by ARMS Spacious Room and comfy beds
Greatly enjoyed our room, plenty of space and they did a great job renovating the building. Had a delicious breakfast with a view that can't be beat
October 9, 2013
Rated 5.0 out of 5.0 by ellen2 Very nice and had excellent service.
We were warmly greeted by Jeremiah. He cared about our comfort and made us feel so welcome. Also, their breakfasts are great!
October 6, 2013
Rated 5.0 out of 5.0 by jmschneid will stay here again
We visit Chattanooga at least once a year and have now found a good hotel for a good price. The manager was great and helped with an adjoining room issue that apparently isn't as simple as I thought it was. The rooms were the clean and bed was comfortable.
September 30, 2013
Rated 5.0 out of 5.0 by DeLynn Wonderful Stay
I want to thank the staff for our excellent recent stay at your hotel. Maggie took our reservation and from start to finish she made sure that our stay was nothing but Excellent! Our room was cozy and very clean. We were all very comfortable. We had to ask for extra blankets and towels which was no problem at all. Breakfast was very good. It was hot and the variety was good for the whole family. The staff was also very nice in the breakfast room. I would highly recommend this hotel to anyone. It was located near all the major attractions and lots of restaurants. Thanks again!
September 12, 2013
Rated 5.0 out of 5.0 by Icepick21 Recommended
The review title says it all. I travel from Chicago to Disneyworld almost every year and this is the half way point. It is in a quiet area, out of the way of major traffic. Good locations for food with a Creacker Barrel and a Taco Bell right across the street. There were 2 gas stations right there and a Wal Mart nearby. The location is in a good and safe part of town. I have been stopping here since the mid 80's. It is always clean, well maintained, and professionally staffed.
September 6, 2013
Rated 5.0 out of 5.0 by jWilly Very nice staff
I have nothing bad to say. The staff was very pleasant and helpful. The only thing was the AC was a little loud. A minor issue for me because it was nice and cold:)) I also found the room to be clean. The atmosphere was great and up to date. Lots of food choices in the morning too!!!
September 3, 2013
Rated 4.0 out of 5.0 by TioRo37 Excellent customer service; hotel location perfect to everything!!!!!
My family and I was immediately greeted with a warm smile and welcome to Chattanooga from the staff. Checking in was smooth and only took minutes. The room were very clean and spacious. The hotel is located within minutes from Ruby Falls, Rock City, and Incline Railroad. The hotel is also about 5 minutes from downtown Chattanooga. There are also several fast food restaurants near by, a Walmart down the street, and a Cracker Barrel and Taco Bell right next door to the hotel. The hotel breakfast buffet was excellent! The breakfast staff were exceptionally helpful and friendly. I would highly recommend this hotel to couples and family. The location of the hotel and the staff will make your stay in Chattanooga special and enjoyable. I will definitely stay at Holiday Inn Lookout Mountain again when visiting Chattanooga in the future.
September 3, 2013
Rated 5.0 out of 5.0 by AmatureSpelunker Really great staff
Great location for a lot of the Chattanooga area attractions. Comfortable beds & pillows, and a top notch staff. The desk attendants were very helpful with questions and directions. Easy to get into and out of from the interstate.
September 2, 2013
Rated 5.0 out of 5.0 by cowboychris87 Everything is perfect everytime and I mean everything always
Excellent service, beds most comfortable, great pool, great breakfast, love the fresh baked cookies and 24/7 coffee. Would totally recommend this property at any time to everyone.
August 22, 2013
Rated 5.0 out of 5.0 by vactime13 Additional items to make a great stay
First, your staff was great, the desk guy even helped me jump my car in the morning.
One suggestion is to include better vent fans in the bathroom or add air fresheners to the bath room.
August 19, 2013
Rated 5.0 out of 5.0 by Susan60 Great Place
I have nothing but good to say about my stay. Everything was neat and in good order. The staff was all very helpful at all times.
August 12, 2013
Rated 5.0 out of 5.0 by Travelqueen50 Great stay good location
They were very kind and attentive. Very willing to share info and make recommendations in the area. The front desk person was very professional. Room was what we expect from this chain. Close to everything. Good view too.
August 10, 2013
Rated 5.0 out of 5.0 by lucky777 Best stay ever!
I have stayed in nicer Holiday Inns but it does not matter! The staff is absolutely amazing! I traveled from the midwest (800 miles) to experience the most efficient, and courteous bunch of employees. The 1st night the hotel was booked and i still did not reserve a room for the next 3 nights until i found out what my next experience at another hotel was going to offer. The next morning i returned and they had remembered me because of the great communication between the staff i assume. Anyway, I have never met a friendlier group of employees in any occupation and with a great sense of humor i might add. I will definately be returning. Hopefully without sounding rude, it was the staff and not the brand. Thank you immensly!
August 9, 2013