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Rated 4.1 out of 5 by 160 reviewers.
Rated 2.0 out of 5.0 by Property in need of updates. I was a little disappointed on the overall appearance and cleanliness of this hotel. Being an IHG member this hotel fell short of the normal standards and quality of hotels. Based on my stay, I will pursue other options for my next hotel stay. July 12, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff We stayed at this property for 2 nights during the 4th of July holiday. From the moment I checked in the front desk staff on duty were excellent. I didn't get the gentleman's name at the front desk but he was friendly, helpful and funny. Everytime I saw him over the weekend he had a smile on his face, even when the lobby was jammed packed. I reserved a corner king room, which was spacious and clean. The bed was very comfortable. The bathroom floor needs a little updating, but nothing uncommon. Breakfast was the usual Holiday Inn express breakfast, but they did offer turkey sausage and gluten free muffins. The location to downtown Chattanooga, Ruby Falls and Rock City was convenient. Overall, the hotel is nice and clean. I would stay at this location again, mainly because of the gentleman at the front desk. Good July 11, 2014
Rated 5.0 out of 5.0 by Pretty good! This was a remodeled hotel very close to all the attractions in the area. Was a great stay. I did notice that it was remodeled only due to the telephone was old and needed to be replaced and the outlet receptical plates were either old or painted over but who cares about that stuff? It was just something I noticed. I'm proud to be an IHG member and will be glad to stay here again. July 10, 2014
Rated 3.0 out of 5.0 by Gorgeous Location, Typical HI Express We stopped here on our way to Florida for vacation. The location is beautiful, tucked right into the foothills of the mountains. Lots of trees and very cozy. Comfortable rooms and a nice place to rest our weary heads for the night. Enjoyed a hot shower with real water pressure! July 10, 2014
Rated 4.0 out of 5.0 by Good pick for Chattanooga We actually couldn't get a Holiday Inn room downtown so we came out here and are glad we did. Saved a bunch on the room rate and the hotel is very convenient for the Lookout Mountain activities. We checked in at 12 and they were able to give us a really nice corner room. The room and entire hotel are very clean. The folks that clean it really do a nice job. The front desk also doubles as an effective concierge. Their recommendation for a BBQ restaurant near Lookout Mountain was right on. Also, their recommendations on where to park across the river from downtown were also great. Breakfast has a nice large selection. Once again the staff was very friendly and most of the breakfast was out a little early. This is a no-frills Holiday Inn. It is nice, simple and inexpensive. The staff is great and the entire facility is nice and clean. I gave it high marks for value because you get a lot for the rate they charge. Once again the IHG online applications did a great job finding and reserving a hotel room. As a software QA guy I'm pretty impressed. July 8, 2014
Rated 3.0 out of 5.0 by Too busy Staff too at check in seemed over worked and not interested in one more guest. Not a usual experience there. July 2, 2014
Rated 5.0 out of 5.0 by n/a The room was very nice. We really had a great time. July 1, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is conveniently located to the major attractions in the area, but is in a more rural area, with plenty of restaurant choices in the area. The breakfast choices were fantastic. June 30, 2014
Rated 5.0 out of 5.0 by Great Value The Holiday Inn Express Lookout Mountain is a great value for family vacation. June 29, 2014
Rated 4.0 out of 5.0 Nice Views Stayed for a few days while on business. Beautiful area, convenient location. Hotel staff was friendly. Very busy location. June 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed, Clean room The hotel was family friendly, conveniently located near restaurants and shopping. Not far from Lookout Mtn. and the Aquarium. Beds were comfortable. Staff was attentive and friendly. June 26, 2014
Rated 5.0 out of 5.0 by great service the front desk people were great. the breakfast was very good as usual for a hoilday inn express. room was clean and comfortable. this is my chattanooga home June 22, 2014
Rated 5.0 out of 5.0 Great Internet service What a great hotel. Breakfast was amazing. The room was nice and clean June 22, 2014
Rated 5.0 out of 5.0 by Great rooms and clean Very comfortable excellent staff great costumer service from the GM June 19, 2014
Rated 1.0 out of 5.0 by stay The stay at this property was so below our expectations. I have always had great experiences but this one was a big disappointment June 19, 2014
Rated 2.0 out of 5.0 by Where is the Manager I love the recommend title "Comfortable bed and great service" Checked in around 6:00 pm. Basic room king size bed. Very weak pillows. Called down to get extra pillows and was told they were locked in a room which the manager is the only one who has a key. I guess they were very valuable pillows. Recently hurt my knee and needed extra pillow to support the knee so the result was I had very little sleep. The following morning ask to speak to the manager and was told they would not be in until 12:00. I guess the manager works 12:00 to 5:00. June 19, 2014
Rated 5.0 out of 5.0 by Great experience Really enjoyed our stay here. Clean room, good breakfast, good pillows (could be a LITTLE firmer), comfortable bed. The suite was great since it had the pullout sofabed and the kids were right there instead of in another room right next to the door like at other places. The only thing I have to complain a little about is the elevator was pretty noisy and seemed like it was going to break down but other than that very good experience and would definitely go back. June 18, 2014
Rated 2.0 out of 5.0 by nasty room and horrible mattresses our room smelled like something dead was in the carpet and our mattresses felt like they were 40 years old with a bunch of blankets stacked on them. June 16, 2014
Rated 5.0 out of 5.0 by Excellent Service An enjoyable stay was made better by James who not only made us welcome, but also went out of his way to print out his recommendations for the next places we were visiting on our trip. These were excellent June 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Clean and comfortable with good internet. We did have to unplug the lamps to have them turn off, however, but overall great experience. June 11, 2014
Rated 4.0 out of 5.0 by Great place to stay! Perfect place to stay if you plan on going to see Racoon Caverns, Ruby Falls, and Rock City. Jerimiah at the front desk was super nice and helpful with recommending places to eat. Pool was perfect to jump in for a quick afternoon swim. Again, location was great! June 10, 2014
Rated 5.0 out of 5.0 by Great facility and comfortable stay Lack of signage coming from the east out of Chattanooga makes it a little difficult to find as the hotel sits down a long road behind the Cracker Barrel. Once we found it, we were very pleased with the facility in all aspects. Management should place more/better signage, though. June 10, 2014
Rated 5.0 out of 5.0 by Great stay The whole Hotel and staff was wonderful, the hotel was spacious and very clean, the areas were kept very nice and all spaces were well appointed. the pool was very nice, my kids loved it. June 8, 2014
Rated 5.0 out of 5.0 by Comfort of room The room was great. The bed was comfortable and the braekfast great. The location was excellent and close to the places we wanted to go. June 6, 2014
Rated 5.0 out of 5.0 by Family Weekend A great place. We took the children and went for a week end "get away"! It was a great location. The breakfast was wonderful with the children, lots of choices for them. We took them to the children's museum and the aquarium and roamed around downtown. Good relaxing weekend! Thanks for a nice weekend away! June 4, 2014
Rated 5.0 out of 5.0 by Stay at this motel Been staying at this Holiday Inn 1/2 times a year on our way to Florida, ever since it was built, always been a pleasure staying here........people working here are always very nice to deal with June 2, 2014
Rated 5.0 out of 5.0 by Two thumbs up Two years now we have always tried to find a Holiday Inn Express. They are clean, comfortable and just about as economical as possible. The hot "free" breakfast is wonderful. This location in Chattanooga-Lookout Mtn did NOT disappoint us. May 31, 2014
Rated 5.0 out of 5.0 by Close to Attractions It was minutes away from Ruby Falls and Rock City. Close to downtown. They had room ready early, which was great! Staffs attitudes were friendly but not professional. Internet was good. Son slept well on the the pullout sofa. The bed was soft and variety of pillows were welcomed. Was quiet at night and got a good nights sleep. Breakfast could be better. Eggs watery, no chocolate milk. They were not completely set up at 6:30AM. The chairs need to be replaced in the breakfast room. I could feel the wood under the cushion. It was good for one night. May 31, 2014
Rated 4.0 out of 5.0 by ok it wasok BUT we expected no issues for the great reviews that I read prior to booking. We made the best of it for the 1 night May 30, 2014
Rated 5.0 out of 5.0 by Great Service and Scenery My wife and I really enjoyed our stay here! The hotel was well cared for and so were we. Very close to Ruby Falls and Lookout Mountain, so the scenery was awesome. May 22, 2014
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