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Rated 4.0 out of 5 by 218 reviewers.
Rated 4.0 out of 5.0 by Comfortable but could do better Hotel is fine but location is difficult to access when arriving at Buffalo Airport on a snowy night. Was not aware of airport shuttle. Room was excessively warm and difficult to adjust room temperature. Bed was comfortable and room was clean. Location near end of runway means fair bit of noise as planes take off in morning. Breakfast was fine. December 15, 2014
Rated 5.0 out of 5.0 by Very nice, would return. The room was spacious, clean, the refrigerator and microwave were added bonus. Overall very clean and tidy hotel. Dining room very nice and breakfast choices were fair enough. Would definitely return. The Bellman was extremely courteous and helpful. He searched for the luggage cart for a while and when unable to find it he personally helped us with our luggage/shopping all the way to our room. Cannot say enough about the staff friendliness and helpfulness. December 12, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel is definitely a notch above what I expect from an IHG stay. It's super clean and the staff is over the top friendly and helpful. Thank you! December 11, 2014
Rated 4.0 out of 5.0 by Above average experience Above average for business stay. Usually only stay one or 2 nights on business and HIE is one of 2 choices of hotels I stay at. December 7, 2014
Rated 5.0 out of 5.0 by Very eficient tstaff. Had a very pleasant stay and were very well looked after by all the hotel staff and services. December 5, 2014
Rated 4.0 out of 5.0 by Black Friday Shop Have stayed here before. good location. Nice hotel. Will choose again if in the area. Clean and comfortable December 4, 2014
Rated 4.0 out of 5.0 by Very friendly staff Staff were courteous and friendly to recommend local establishments and approach to Black Friday shopping. Valet service to local shops and diners was very convenient. Sleep was great. Our room issues were minimal as the bathroom fan didn't work making a foggy start to the day. Noise from other rooms and outside car scraping did waken me a few times but nothing that ear plugs couldn't fix for our second night. Overall good value for shirt stays. December 3, 2014
Rated 4.0 out of 5.0 by Great service Friendly and attentive. The eating area was clean with a nice array of breakfast food. Highly recommend this hotel to people coming to the Buffalo area. December 2, 2014
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