Rated 2.0 out of 5.0 by Samzeus In Need of a Renovation
I have stayed at other Holiday Inn Express properties and they have been good. However, this particular property is in a great need of a renovation.
The rooms had stains on the walls and ceilings, the fourth floor hallway carpeting had what appeared to be bleach stains all the way from the elevator to the end of the hallway. The pancake maker was also broken. Basically, the hotel is a little run-down, and a renovation would be very helpful.
Mostly the staff was very pleasant, with the exception of one of the housekeeping staff who seemed to have a bit of an attitude while trying to exchange in small talk with her in the elevator.
In this current condition, I would not recommend this location to stay while in the Buffalo area.
May 9, 2013
Rated 5.0 out of 5.0 by coachmike Nice place
Very nice room. Very nice staff. Shuttle took us to return rental car, later to dinner and back and next morning to airport. Will use Holiday again i the future !!
May 6, 2013
Rated 2.0 out of 5.0 by Adrienne549 Buffalo Holiday Inn X
We always stay in HIX but our two recent experiences have caused us to re-evaluate with respect to park and fly hotels. We stayed in the hotel near the Toronto airport and although they told us that the shuttle would arrive in 20 minutes, we waited in the cold for over an hour. Our experience with the shuttle in Buffalo was the same. We had to call twice and the shuttle took 50 minutes in spite of the hotel being across the road from the airport. Our room was acceptable as usual, but the comfort level dropped considerably when the construction started outside our window in the morning. For the first time, we were charged for parking bringing our bill to $211. We have never come close to spending this much for a HIX. While the breakfast was standard, the waffle maker was broken. I have never written a review of an HIX before, but this time price, service and comfort were below par from what we've come to expect..
April 24, 2013
Rated 1.0 out of 5.0 by Hambone23 Severe water leaks
First night it poured water from the top of my window frame into the room - literally raining in the room. They moved me into another room on the top floor immediately.
Second night the ceiling was literally leaking onto the floor; they moved me into another room which was fine.
That night I experienced the typical noise associated with "rent by the hour" airport clientele that kept me up from 11:30 to 12:30 until they were "finished".
April 17, 2013
Rated 5.0 out of 5.0 by Krissy Wonderful Hotel
Awesome staff, great club room upgrade. Overall a wonderful stay everytime!!!
April 11, 2013
Rated 3.0 out of 5.0 by Bobbo01 Stay here on business often
I really like the staff at the front desk and dining area. Most are tops! This last visit was disppointing and building. This time the room was not cleaned from my first night- Bed not made and trash still in room. Only makes me wonder what else wasn't. Recent stays I have had dirty bathrooms or sauna. You need to be on this or I will be forced to move to another property. I was a little disapppointed in the front desk reaction when I told them. Just a sad- Sorry about that.
March 31, 2013
Rated 4.0 out of 5.0 by BigRed1 Excellent breakfast host
A lot of construction on neighboring property. But I'm sure this will all be nice within months.
March 26, 2013
Rated 3.0 out of 5.0 by buffvisitor Housekeeping going down hall knocking loudly on doors at 9 a.m.
With a NOON checkout, why would they allow Housekeeping to awaken those still asleep??? EXTREMELY annoying, ruined an otherwise great stay.
March 22, 2013