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Rated 4.0 out of 5 by 232 reviewers.
Rated 3.0 out of 5.0 by dirt, hair, and unfriendly check-out Staff at check-in was friendly, organized, and fast!.......................... Dirty carpet, hair all over the bathroom floor and baseboards. Unfortunately this was not noticed until in the room later that night.............................................. Never check out in the middle of the night! Charged wrong credit card with incorrect amount and extremely slow! He needs more training! When asked for corrections to be made, he replied that he was unable to do so and would have his manager take care of it. Still have not seen any correct charges or changes come through. Did not mention issues with room due to the incompetence of closing my bill. January 29, 2015
Rated 3.0 out of 5.0 by Was a little disappointed I have stayed at this hotel before and it was a good experience then. This time, not as good. The heat in the room was broken. The room reached 84 and we called the staff to report it. First call we were told they would be right up, 45 minutes later, no one. Called again, they came up and shut the heat off. It remained very warm in the room. We had to sleep with the window open. The handset on the phone did not work and the internet was down at least till we went to bed in the evening. In the morning , I realize that breakfast is not until 6:30, but I asked if they had something I could have before then as I was on an early flight. The gentleman was not very happy about getting something but did oblige with some yogurt. The HI I often stay at in Albuquerque NM has cold food items out at 4 AM ( bagels, toast, cereal... etc) Overall I was very disappointed with this Holiday Inn stay. January 23, 2015
Rated 5.0 out of 5.0 by Reliability, comfort, good service Always reliable for immaculate cleanliness, comfortable beds, and excellent service! January 14, 2015
Rated 5.0 out of 5.0 by Another Great Stay at Buffalo Airport HIE Arrived late and very tired from driving all day. Check-In was quick and easy. A cold winter's night in Buffalo but our room was warm and very comfortable. A quiet nights rest and we were out in the morning heading for home. I cannot say enough about this particular HIE other than we will stay there again. My dog loves this place and I do too. Buffalo Airport HIE is the best dog friendly hotel that we have ever stayed at. January 5, 2015
Rated 5.0 out of 5.0 by Perfect overnight stay for Buffalo airport This hotel is perfect for an overnight stay before or after a trip out of the Buffalo airport. It is right across the street from the airport and a 5-minute drive from the Walden Galleria. The rooms are clean and comfortable and the staff is friendly and efficient. My only complaint is that they don't have any really good long-term parking deals. However, the parking at the airport is very efficient and economical. January 4, 2015
Rated 5.0 out of 5.0 by Great Service and Breakfast The fitness center was a very nice bonus. After working out in the morning I went downstairs and ate breakfast. The cook, Brian, did a very good job! The food was nice and hot, all the trays were full,the counters were clean and presentable, and everything tasted great! Especially the bacon. It was definitely better than fast food and there was a lot of variety. This was a very nice hotel to stay at. December 31, 2014
Rated 5.0 out of 5.0 by Great Night's Sleep After a long day of traveling, it was refreshing to be greeted by a friendly face, and to have a clean, comfortable room waiting. December 29, 2014
Rated 5.0 out of 5.0 by Great Location and service Once again Holiday Inn Express delivered! We love the ease of check-in and out with an indoor pool and free breakfast! Perfect for our family! December 29, 2014
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