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Rated 3.9 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by Shuttle service We especially appreciated the shuttle service from the mall to the hotel as my husband had a sore foot! Thanks so much! November 22, 2012
Rated 3.0 out of 5.0 by Always missing something I seem to frequent this property whenever I'm in the Buffalo area since I am a Holiday Inn Prority Club Member. In my last several stays I have been very dissappointed. The maid staff always frustrates me. On one visit they didn't leave any shampoo. On another visit they did not replace may regular coffee on the 2nd day. It seems like the maid staff should have checklist to replace items as they are used. This group doesn't. The front desk recently hasn't offered any special snacks, just water. So I thought they stopped giving them out. On my trip through the entrance I saw they were handing snacks out to other people. Since I am Platinum isn't that enough to get a free snack??? Overall, very disappointed on my last several visits between maid and front desk. It's little anoyances that other hotels seem to perform flawlessly at. Price is high for not considering the details. November 20, 2012
Rated 1.0 out of 5.0 by great accomodations for the price Flew in late. A cheerful Hotel staffer suggested a very good restaurant and gave us a ride there and back. Checkin staff were happy and informative. Room was clean and bed comfortable. The breakfast was excellent-not very many Hotels have bacon and eggs as well as everything else you would ever want. I would suggest that you try this Hotel. October 20, 2012
Rated 4.0 out of 5.0 by Thank you Christa Mistakenly booked wrong dates and mgmnt at this hotel was very fair and professional. Our stay was very comfortable. October 17, 2012
Rated 4.0 out of 5.0 by Comfortable beds, clean and great service. Very clean hotel, very friendly staff, great location. We would definately stay here again. October 16, 2012
Rated 5.0 out of 5.0 by Great comfortable hotel close to airport We chose this hotel because we have had good luck in the past with Holiday Inn Express and this one was close to the Buffalo airport. We will definitely use this hotel again. We were able to drop off our rental car a day early and use the hotel shuttle to get from the rental car drop back to the hotel and from the hotel back to the airport the next morning. The shuttle was convenient, runs every 10-15 minutes. The hotel was quiet and clean. October 15, 2012
Rated 4.0 out of 5.0 by Very Nice Staff The staff, front desk, shuttle drivers, housekeeping, etc are very friendly and pleasant. Therefore making the stay very easy and relaxed. October 15, 2012
Rated 5.0 out of 5.0 by GREAT STAFF :) GREAT ROOM GREAT STAFF RECOMMENDED STUFF FOR KIDS AND DINNER LOCALS ALSO GAE US GREAT ADVICE ON ARRIVAL AND SCHEDULE AT HOTEL, GAVE US BREAKFAST TO GO October 15, 2012
Rated 5.0 out of 5.0 by ABOVE & BEYOND When we arrived at the hotel we discovered we had made a reservation at the other Holiday Inn. We had been driving forever and the front desk called the other hotel and transferred our reservations to this property. This is the kind of service you can expect and it was great. Thanks October 12, 2012
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