Rated 3.6 out of 5 by 264
Rated 5.0 out of 5.0 by LM06 Staff very friendly and helpful
This is our third visit to the Buffalo region in the past year. Everytime we come, we stay at this hotel. The rooms are all very clean and the front desk and cleaning staff are all very friendly, and try to make your stay as comfortable as possible. When we come back we will be back at this same hotel. We are very happy with this hotel.
February 26, 2014
Rated 5.0 out of 5.0 by Janice1953 Great place for guests to our son's wedding
I can't say enough about how well we were treated! The staff was helpful in everyway possible.We hosted a brunch the morning after andi it was perfect. It was our first wedding but obviously not theirs.
February 25, 2014
Rated 3.0 out of 5.0 by PastorW All good but!
The property knew they had hot water issues and still put us into a room where this was a known problem. No hot water, No Shower, BIG PROBLEM!
February 25, 2014
Rated 5.0 out of 5.0 by z1mike Home away from home!
I stay their often with my two children when I'm up to visit them. I couldn't be more appreciative of the always super friendly and helpful staff! Keep us the great work, team!
February 23, 2014
Rated 2.0 out of 5.0 by Colonel Lack of complimentary features and benefits for Priority members
We have enjoyed staying at this hotel for the last five years when coming to the area. Usually we stay at least two weekends a year. One of the features we have enjoyed is the restaurant with its great food. We would always receive when checking-in a 10%discount card and free drink card and free dessert for the restaurant. This time we were told all these perks were stopped on January 1, 2014. For us this could be translated into a $15 - $20 value. Since the hotel does not have a free breakfast, we considered these perks as an equivalent value. We had also previously received as Priority Club members complimentary water bottle, chips and granola bar. We were advised these were also stopped January 1, 2014.
February 20, 2014
Rated 3.0 out of 5.0 by g255 clean but coldx2
Hotel was clean. Service staff were friendly and helpful. Front desk was cold,no real greeting and did not know where different attractions were. Room was never warm. Turned room heat to 78 and it never warmed up much.
February 9, 2014
Rated 5.0 out of 5.0 by Roger1972 A Great Room
The room was very comfortable to relax in and get the needed sleep. The service was excellent, especially when given the option of (2) queen beds or (1) king size bed; I took the king size bed during my stay. The food was very good during the evening and in the morning. I will recommend this hotel to my other drivers if they are in the Amherst area. Thank You for your great hospitality.
January 26, 2014
Rated 5.0 out of 5.0 by 125992 Great place to stay while visiting colleges
We spent one night here while visiting colleges. The staff was extremely friendly and helpful. We arrived late and the lobby coffee was shut down for the night but the staff managed to get me a cup of coffee. The room was clean and bright. The bed was very comfortable and we each had plenty of pillows. The bathroom was also clean, but it may have needed a new bulb or brighter bulb for the shower. The vanity lights were bright but the single bulb for the shower could have been brighter. The shower/tub, sink, toilet and floor was clean. Easy access to the internet and a nice big desk to work on. The breakfast wasn't free so we thought we'd try "The Original Pancake House" down the road. The pancakes were delicious! The eggs were good too but the pancakes were out of this world!
January 20, 2014
Rated 5.0 out of 5.0 by cancruiser Great staff
We booked this because of great deal on the room for one night and park and fly. We arrived and the staff was extremely friendly. Breakfast in the restaurant was very good. In the morning the shuttle driver, Spencer, took us to the airport and he was friendly and very easy to chat with. Unfortunately our flight was cancelled but we called the hotel and they sent the shuttle back and were able to get us a room. Spencer was our driver again and again great. After our 2 week vacation we were picked up quickly after we called and as luck had it, there was Spencer picking us up. We were late arriving and decided to stay over so Spencer called ahead and arranged for a room. Again we were greeted very warmly. All 3 rooms were clean and quite large. Although we did not use the pool it looked very nice. There are several off site places to eat nearby. We would definitely stay here again.
January 19, 2014
Rated 1.0 out of 5.0 by Robby81 Not happy
I booked a suite room for 4 nights one month in advance, and I paid the full amount of money as I booked it as non refundable, however on arrival to the hotel I was told that my suite room is not available for any single day, as another guest decided to extend their stay so they had to give my room. I really do not think that was appropriate, at least some one should have tried to contact me in advance, and since the room is already booked they were not supposed to extend the other guest stay in that specific room.
January 7, 2014
Rated 3.0 out of 5.0 by jbgiroux1962 Hotel fine but specific room not great
Staff was very friendly...price competitive,airport shuttle driver courteous yet tapping noise in the room ALL night. Only two hours sleep :(
January 3, 2014
Rated 3.0 out of 5.0 by 76patches travel
Had to pay to have tea in the room instead of coffee, no hot tub in pool area. Room was cold and drafty. had to place towel under door to keep it warm
December 23, 2013
Rated 4.0 out of 5.0 by CaroleH Great for airport
Very comfortable stay prior to my trip but unfortunately Buffalo had a snow storm before I return and my car was totally ploughed in so I was unable to move it. A gentleman from the hotel dug me out with a shovel so I could be on my way. Since this was at 2am this was really appreciated.
December 21, 2013
Rated 5.0 out of 5.0 by Juve1 Our stay in November
We recently stayed for two nights at this location and we had a great experience. Staff was SUPER helpful and ALWAYS polite.
Enjoyable for our kids because of the well maintained pool and kid friendly breakfasts.
Looking forward to our next stay at this central location for shopping.
December 14, 2013
Rated 4.0 out of 5.0 by AileenM Bed
The beds in our room were not comfortable at all, woke with a bit of a sore back the first morning and and even worse one the following day. Would recommend softer beds.
Customer services ws awesome and the housekeeping staff were super friendly.
December 12, 2013
Rated 5.0 out of 5.0 by Cloggers Excellent 2 nighter.
Having never stayed in this area before, end up staying closer to the border at least twice a year, it was an excellent location and great value. We shopped until we dropped. and then took part in a few beverages to celebrate. Staff were excellent, talked right up to us, and even helped load stuff up in the truck. Thanks again for a great time and we'll definitely see you again.
December 3, 2013
Rated 3.0 out of 5.0 by rdebaissi comfy bed dirty covers
everything was great however, the bathroom door was too close to the toilet , and the sheets had yellow spots on them
December 3, 2013
Rated 4.0 out of 5.0 by SweetDreams4U Courtious, comfortable and clean
Feel we received value for our money. Bought 2 night thru WagJag so good discount.. Stayed before and after as we are from Canada and this made it easier. The attached bar and grill serves good food! Were able to leave vehicle there for 8 days without any cost or problems (good plus) Staff was efficient and courteous. Shuttle was prompt and reliable. Good location for shopping!
Never asked if possible; but would have like a feather pillow. Not a fan of foam. Also to hotels credit, they are working hard to maintain building.
November 27, 2013
Rated 4.0 out of 5.0 by JAKA Nice clean room
Nice, clean convenient. The shuttle provided was definitely an added bonus. Made transportation very easy.
November 27, 2013
Rated 5.0 out of 5.0 by YOANNE HELPFUL STAFF
THE STAFF AT THE FRONT DESK AND IN THE RESTAURANT WERE VERY NICE AND HELPFULL. THEY MADE CALLS FOR US FOR WAIT TIMES AT RESTAURANTS. THE SHUTTLE DRIVER WAS EXCELLANT TOO. SEE YOU NEXT TIME
November 27, 2013
Rated 5.0 out of 5.0 by kerandboys Unbelievable staff
I have never been to a hotel where each every staff person spoke when passing in the halls. How refreshing. Front desk staff, friendly, accomodating and efficient. Extremely clean, large rooms. Ammenties clean and nice. We will return! Thanks for a great wkd!
November 20, 2013
Rated 5.0 out of 5.0 by roadrunner3988 Great place to stay
We found this hotel through a Jaunt deal. We stayed overnite and then left our vehicle for a week while we flew out. The shuttle service to the airport and back was excellent and prompt.
November 17, 2013
Rated 5.0 out of 5.0 by NannyPanny Superb Service from ALL staff
We make the cross border shopping trip annually each November and seem to select a different hotel each year. This year it was the Holiday Inn, Amherst. Although it may not be the most "modern" facility, how much time do you really spend in your room? However what is most important is the service and friendliness of the staff. Without a doubt the staff, from the front desk to maintenance and housekeeping were top notch! In fact I made a point of saying so before we left. We know that next November, we will be returning to the Holiday Inn, Amherst.
November 13, 2013
Rated 4.0 out of 5.0 by GoBillsGo Great customer service but please fix the toilet in room 412
We were in town last weekend for a Buffalo Bills game, upon entering your hotel your staff was warm and welcoming. It was consistent throughout our stay. Breakfast was also good and was included with our stay, again a great server. But....the toilet in room 412 was noisy and problematic. We were only there for one night and didn't discover it until late into our stay. :( Unfortunately it affected what would have been a great stay. But due to the service we received and the cleanliness of your hotel I would still recommend your hotel.
November 6, 2013
Rated 3.0 out of 5.0 by Captainwhitie The bar at night is great
This property is good but the breakfast staff is a joke. We waited all three mornings more than 30 minutes to place our order. The rooms are old and outdated. I asked for breakfast vouchers and the manager said no but my boss who is also a platinum member got free breakfast vouchers right in front of me during check in.
November 1, 2013
Rated 3.0 out of 5.0 by Randy004 Good room, service issue
Room was good, front desk girls were nice. However, went to exercise room, no cups for water and no towels. I went to front desk and Male employee said ok would send someone down. 30 minutes later still no one.. Went back to desk and he said he had no one to send down. Why tell me your sending items down then send no one ???
October 28, 2013
Rated 4.0 out of 5.0 by MrsMLT Good stay, but details were overlooked
Really not a bad experience, and I should start right out saying that at no time did I contact management about any of the issues below. They just weren't important enough to me to interrupt a very busy visit.
The first night in the room, I was on the bed and looked over at the wall under the desk. There was an envelope stuck behind the baseboard, but still very clearly visible. I pulled it out - the card inside was dated for May 30, and my stay was in October...
The only other negative I have is that each day I would put my used towels/bathmat in the corner of the closet. Each day of my stay, my room was made up, and fresh towels were provided. However, every dirty towel I used was still on the floor, in the corner of the closet, when I checked out on Monday.
So nothing awful, but details in housekeeping are important.
October 24, 2013
Rated 4.0 out of 5.0 by CAJA Great overnight stay
I am from Canada travelling across to the US border with two kids. So I was looking for a nice, safe place for my family.
The hotel is easy to find, very clean, nice decor, friendly staff at front desk. Breakfast was excelente and nice price paid with reservations. Beds were very comfortable. Parking was convenient. Close to restaurants, gas stations and shopping. Would definately recommend!
October 15, 2013
Rated 3.0 out of 5.0 by missy98 guest
very so so property
bathrooms are very old - rust/stains around tubs
October 9, 2013
Rated 3.0 out of 5.0 by NoCreamer Not a good place for coffee
The hotel was nice and seemingly clean which is very important.
But they have a coffee service that is supposed to be available 24 hours. When we asked for more creamer we were sent into the restaurant and then told that the creamers were "locked up" and they couldn't give us any. So I guess black coffee only is available. Until that runs out. Also in the room by the coffee make they mention there are other flavors available, ask at the desk. At the desk we were told there is a charge for additional coffees.
You are also given 2 "free" breakfast with your room and 20% off additional people. There were 4 of us. We did not take advantage of this (I feel) gimmick and paid less at Wegmans for all of us than I'm sure this "free for 2...." would have cost us to eat at the hotel.
There are other hotels in the area that I would prefer to stay in with better customer service. For a Holiday Inn I feel that were really cheaping it out.
October 9, 2013