Rated 4.7 out of 5 by 17
Rated 5.0 out of 5.0 by mwolfe86 Swanky New HIE
Was NOT expecting this from a Holiday Inn Express. Very modern, upscale hotel with fantastic amenities. When I went, some kinks were still be worked out, but it didn't deter from my experience. Pretty good bang for the buck considering everything is new.
September 2, 2014
Rated 4.0 out of 5.0 by RP**** New Hotel - Nice but still some kinks overall
Nice new hotel. Only open 10 days at the time of our stay Friendly staff , nice rooms, close to shopping and overall a good place to stay.
However, there were still some things to be worked on during our visit. The bathroom could have been cleaner, the door had to be slammed to be shut correctly, and the pool was filthy. Hopefully they get these things sorted out.
I still recommend them and hope the issues I experienced were attributed to factors concerning the new site opening.
August 31, 2014
Rated 5.0 out of 5.0 excellent customer service
Judy was at the Front Desk both at check -in and check-out. She was very friendly, welcoming and helpful. she went out of her way to print directions to 2 local sites and watched for us to return from the first site and stopped us to give us the directions to the second location. Her enthusiasm and thoughtfulness made our stay very pleasant. Wished we could have stayed longer.
August 28, 2014
Rated 5.0 out of 5.0 by kristenjm11 Great, new Holiday Inn Express! We'll be back!
Great location for this brand new hotel. So happy with our stay. We'll be back!
August 28, 2014
Rated 5.0 out of 5.0 by aslymom New Location
We were very impressed with our stay as the location was only 14 days open at the time of our visit. The staff was extremely helpful and very friendly. The rooms were lightly scented that created and immediate calm.
August 28, 2014
Rated 5.0 out of 5.0 Great Place to Stay
This hotel opened up two weeks prior to my stay, so it was nice to walk into a place that was clean and fresh looking.
The Front Desk staff were very friendly, helpful and welcoming. The cleaning staff were very friendly and took time to talk with me when I was passing them in the hallway.
The room was nice and spacious. There was 4 of us that stayed in a room with 2 queen beds. There was a great sitting area in the room for us to talk - did not expect that :).
I would recommend this hotel to anyone going to the Buffalo area as it is central to many places of interest (e.g. shopping, airport). The rooms are spacious, the staff very friendly, and the breakfast was tasty.
August 27, 2014
Rated 4.0 out of 5.0 by yang91 Good service in new setting
Stayed at the hotel for 2 nights for a business trip. The staff was friendly, the rooms were clean and you can still smell the new construction.
The only thing the can improve on is possibly expanding the parking lot
August 25, 2014
Rated 5.0 out of 5.0 by SuzyQ5 enjoyable stay
Nice and close to shopping, dining and highway access. This new hotel has great size bathroom and beds (very comfortable). For our family of 4, it was the perfect size.
It was obvious that the staff/workers were making last minute touches to the hotel but all was fairly quiet and done not to disturb the guests.
Lobby check crew were first rate.
August 22, 2014