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Rated 4.3 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by good location close to town centre excellent hotel for our needs. Clean and comfortable room Breakfast included which is a bonus October 23, 2014
Rated 5.0 out of 5.0 by HELPFUL AND FRIENDLY STAFF Stayed 2 nights at this hotel. Found the staff we encountered more than helpful, very efficient, helped us with out onward journeys re timetables, trains, etc. and we enjoyed our stay very much. Have no hesitation should we need to, that we would come again to this hotel. October 23, 2014
Rated 4.0 out of 5.0 by Great service, clean rooms, and central location The hotel is ideally situated for anyone visiting Cheltenham for the festivals allowing for easy access by foot or taxi, if the occassion calls. Rooms are clean and relatively quiet. The hotel staff were very courteous and helpful during the entire stay. The continental breakfast was very basic, but fulfilled its purpose. Definitely a hotel worth checking out for the value-conscious traveler especially if visiting a Cheltenham during a festival. October 22, 2014
Rated 4.0 out of 5.0 by Very good stay as usual Very relaxing time in the hotel. Clean and comfortable rooms. Staff very helpful and professional. Close to the town centre. Free access to a very good gym at little distance from the hotel. Recommended! October 22, 2014
Rated 4.0 out of 5.0 by Very good service As Priority Gold Card Holders, we booked the hotel for a weekend at the races. The main thing to point out is, with a Holiday Inn Express you should expect a nice clean room, with the essentials as standard. And at Cheltenham you get this. However, the staff are what makes this Hotel that little bit different to the rest of the chain. The General Manager, Will and his team are superb. They are all very helpful and attentive. Always smiling and clearly wanting to help you in a personable, yet professional way. I would gladly stay here again. October 22, 2014
Rated 3.0 out of 5.0 by OK Stayed at the hotel for business purposes, great as so close to city centre and "The Brewery" where there is a great choice of restaurants. I wouldn't bother with breakfast and the TV was not in a place that could comfortably be seen from the bed, it would not turn to an angle either. The duvet did not fit the bed, If there were two people in the bed the duvet would be too small to cover both. October 17, 2014
Rated 5.0 out of 5.0 Fabulous service, great location Having stayed in city centre hotels before, I wasn't expecting the fabulous standard of customer service at this one. Despite the Cheltenham Literature Festival ensuring hotel rooms were booked and a steady flow of customers, the staff here went out of their way to make us feel noticed, appreciated, cared for. The food was fine and the rooms of a high standard for this type of accommodation. In easy read of all the facilities Cheltenham has to offer, I'd most definitely use it again. October 17, 2014
Rated 4.0 out of 5.0 by Excellent service from staff Excellent service from staff who were very responsive and helpful October 16, 2014
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