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Rated 4.3 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 Fabulous service, great location Having stayed in city centre hotels before, I wasn't expecting the fabulous standard of customer service at this one. Despite the Cheltenham Literature Festival ensuring hotel rooms were booked and a steady flow of customers, the staff here went out of their way to make us feel noticed, appreciated, cared for. The food was fine and the rooms of a high standard for this type of accommodation. In easy read of all the facilities Cheltenham has to offer, I'd most definitely use it again. October 17, 2014
Rated 4.0 out of 5.0 by Excellent service from staff Excellent service from staff who were very responsive and helpful October 16, 2014
Rated 4.0 out of 5.0 by Mrs Y Kinzett front of house staff could be friendlier a smile wouldn t go amiss! October 15, 2014
Rated 5.0 out of 5.0 by Clean central Cheltenham Hotel Good location. Clean room with basic amenities. Secure and business-like. Good breakfast. Excellent service personnel. October 14, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Close to town centre, with restaurants just across the road. If you enjoy a good cooked breakfast, you will be sadly disappointed, it is very poor. October 10, 2014
Rated 5.0 out of 5.0 by Excellent Location, close to town centre and plenty of food places across the road. Excellent hotel. Hotel staff were friendly. Plenty of places to eat with the Brewery centre just across the road. Maximum 5 minute walk to the centre. Definately recommend to others. October 8, 2014
Rated 1.0 out of 5.0 by Not good for business. Great if you're drunk. A lot of people using as a bed after a night out. Doors banging/slamming all night. Not sure why in a hotel you would have such LOUD doors. Uncomfortable beds. A/C broken and leaking. Horrible breakfast. Slept terribly due to drunks and noise and then couldn't function at work the next day. Not ideal when you've travelled for conferences. October 8, 2014
Rated 4.0 out of 5.0 by Good hotel, good sleep, breakfast poor Hotel was upto a good tsandard and staff were great.. the only let down was the pathetic choice fro breakfast. October 2, 2014
Rated 5.0 out of 5.0 by Great Pedestrian Friendly Location Great stay for 4 nights at this Holiday Inn Express. The free wifi worked fine and the complimentary breakfast was excellent. The traffic noise was suprisingly loud and the room looked less than clean because of the worn-out carpet. From the hotel, you can walk 200 metres to about 10 new restaurants in The Brewery and another 100 metres past that is the main street with small shops and a small stores with a few more eateries. I'll stay there again. September 30, 2014
Rated 4.0 out of 5.0 by Bathroom No wash cloth - this was commented on by others in my party!!!!! September 29, 2014
Rated 5.0 out of 5.0 by Well done and thank you... A pleasant stay in comfortable surroundings, clean and value for money with excellent staff. September 23, 2014
Rated 4.0 out of 5.0 by comfortable stay a great convenient comfortable place to stay in Cheltenham. Great staff - thank you for making us welcome. September 22, 2014
Rated 4.0 out of 5.0 by Lovely stay but no car park and poor breakfast Lovely stay, Huge bed. Had an accessible room. Nice en-suite wet room. Comfortable night. Very clean. But no car park and poor breakfast.. September 18, 2014
Rated 5.0 out of 5.0 by Great location Comfortable, clean and in a great location for the town centre and the universtiy September 18, 2014
Rated 4.0 out of 5.0 by Good staff and clean place Good, basic, clean place with friendly staff. Car parking in NCP car park not ideal as a bit of a walk with luggage. Poor wifi and asked to pay for connection even though IHG member. September 14, 2014
Rated 4.0 out of 5.0 by Short stay only Arrived around eight, quick meal and then up at 4am for work. Staff were friendly and helpful. Meal was a microwaved lasagne - usual fayre for H I Express. I did sleep and chatted to a friendly night ported in the early hours while waiting for my taxi. September 14, 2014
Rated 4.0 out of 5.0 by Short Break We stayed at this hotel for 2 nights. We have stayed here before and because of street noise at night, ask for an internal room. We do not care for air conditioning and so have to have a window open for air, so notice things like traffic noise and overloud revellers. The room is good and everything works well. We noticed this time that the breakfast choice had changed, particularly the hot food which had less of a choice and we did notice that the scrambled egg seemed overdry. It is a great shame that the choice of items in the cooked section has been reduced, as we found the breakfasts so good. Also noticed the price for the room had increased, which is a great pity, since we like the central location of this hotel, but might consider another hotel next time. September 10, 2014
Rated 3.0 out of 5.0 by Ok Stayed with my partner September 2014, just stopped over for one night as I was running the Cheltenham Half Marathon the next morning. The hotel lobby and lounge were very pleasant on arrival; nice and modern and fresh. The staff who greeted us were very friendly and welcoming. They explained everything we needed to know for our stay such as how to find the room, details of the hotel and surrounding area, instructions for using the wifi, checking out times etc. Top marks for staff and customer service. The room was clean and well presented upon arrival, all fixtures and fittings working in great condition and the bathroom very clean and pleasant. Regardless of the service, cleanliness and general feel of the hotel being spot on, I was there for the sole purpose of a good nights sleep in an ideal location for my next day's activity. This is where I feel Holiday Inn Express did not live up to my expectations, and let down the overall experience despite the rest of it being of a good standard. Me and my partner found the sofa in the room quite uncomfortable, offering not a lot of back and neck support. Also I had a bit if a rough nights sleep as I found the bed uncomfortable, and didn't feel there was enough choice in the pillow department. I will stay somewhere else next time where a good nights sleep is guaranteed. September 10, 2014
Rated 5.0 out of 5.0 by Great service! Great value Have satyed a few times in Cheltenham, we felt very relaxed here, Though the rooms are not very big, they are comfotable and clean and of good value with breakfast included. The staff, both at check in counters or serving in the restaurant, they are all very friendly. I have the habit of eating my cereal with warm milk, after the first day, the server heated it for me on his own initiative the following days. Will surely reccomend to friends. September 10, 2014
Rated 5.0 out of 5.0 by Clean and Tiday hotel Well situated in Cheltenham centre. Parking situated close by. Clean and tidy. September 8, 2014
Rated 5.0 out of 5.0 by weekend break we stayed at this hotel because we went to the all your life spa which was just around the corner. this hotel is in a very good position for the food outlets and the city center. we used this hotel last year for the same reason and hope to use it again next year. September 6, 2014
Rated 2.0 out of 5.0 by DO NOT USE SOFABED The sofa which turned into a sofa bed for a third person was uncomfortable. The folds of the bed were wide and the bed was uneven, and very uncomfortable for sleeping. When opened, the sofa bed did not leave any room left. You can't even put a chair anywhere. September 3, 2014
Rated 5.0 out of 5.0 by 2 night stay Comfortable bed, the staff on reception were helpful, friendly and a pleasure to deal with it. The room was exceptionally clean, central location September 3, 2014
Rated 2.0 out of 5.0 by Clean rooms but unfriendly staff The rooms were very clean and the hotel had a fresh feel. However the staff on the front desk were unhelpful and rude when we had a problem. There also wasn't much choice of food for breakfast. September 3, 2014
Rated 4.0 out of 5.0 by Lovely Hotel - Disappointing Breakfast! The hotel itself is really lovely - clean and well-presented, and great for town centre access. We were facing the roadside and you couldn't hear the traffic hardly at all, which was fab. The beds were very comfortable and our room was clean. The staff were helpful and kind too. We were disappointed with the hot breakfast options - scrambled egg (which two of my friends couldn't finish because it wasn't very nice at all# beans and sausages #which another one of my friends said was cold!). You could make toast and cereal was an option too. The apple juice I had from one of the machines was not very nice at all however it could have been coming to the end because the other one was fine. Overall, it was a lovely one-night stay which did the job well... just would have been better if breakfast was improved! :) September 3, 2014
Rated 4.0 out of 5.0 by Freindly staff and good service Great central location with shops and bars very close by. Hotel great greeted by very friendly staff who were very helpful. Room clean, tidy and well equipped. Bed comfort average. Free Wi-Fi great. would recommend to others. September 3, 2014
Rated 5.0 out of 5.0 by Wonderful stay Can't give enough thanks to the staff for making it a truly stress free stay especially to Lucy :) September 3, 2014
Rated 4.0 out of 5.0 by Good hotel but getting TOO expensive Have stayed here about 8 times in the last 15 months. Great staff and decent rooms. Breakfast continues to be very sub-standard and limited. The hotel , under a new management group has raised room tariffs considerably, the value for money of a year ago is completely lacking. Internet at the hotel has improved a lot since my last stay in May. August 31, 2014
Rated 4.0 out of 5.0 Short but wonderful I used the hotel for just one night and it was wonderful. The room is spacious and the staff are courteous August 29, 2014
Rated 5.0 out of 5.0 Amazing weekend stay We used this hotel for a base for a weekend before flying home. The location of this place is brilliant and as an IHG member the welcome was very pleasant. Excellent stay and would thoroughly recommend it. Staff were very helpful too. We absolutely loved our stay here as we have done before and would definitely stay here again August 27, 2014
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