Rated 4.3 out of 5 by 218
Rated 5.0 out of 5.0 by Edliz Another excellent stopover.
This hotel has continued to raise its game. Having sayed here over past few years the improvments are noticeable.
Friendly well trained staff to greet and make your stay a pleasure.
a very pleasing hotel environment for this price level and value for money. All topped off by an excellent inclusive breakfast and free wifi.
July 2, 2014
Rated 5.0 out of 5.0 by Eeeza Excellent service throughout
I enjoyed my stay at this hotel from being welcomed by attentive hotel staff upon arrival and during check in, and throughout until my departure
July 2, 2014
Rated 5.0 out of 5.0 my stay
hotel was comfortable and clean
breakfast was standard but ok for price we paid
hotel bar was good but expensive for the drinks we had
July 2, 2014
Rated 5.0 out of 5.0 by Judy00 A comfortable hotel with breakfast included
This hotel is well located and the service was good.
The facilities were good and the staff were friendly and courteous.
June 30, 2014
Rated 5.0 out of 5.0 very good quality hotel.
This is my first time to Cheltenham, after a long haul from my country, I need a hotel with quite and clean room to relax. That's Holiday Inn Express Cheltenham.
June 29, 2014
Rated 5.0 out of 5.0 by Robin O Modern hotel, good staff
Great city centre location. Modern hotel with well trained staff. Parking nearby and good quality but £9 per night. Bed could have been a bit bigger.
June 26, 2014
Rated 4.0 out of 5.0 by soozeeq1 good location, free breakfast.
stayed whilst attending the Ukulele Festival of GB.
Good location within walking distance of shops, bars restaurants and town hall, Staff could have been a bit more helpful. Ran out of milk at breakfast and when we told the staff the two females on duty didn't really seem bothered.
On arrival we were told that we had free wifi but failed to tell us that we need a code from them to log in. Hence I spent about 20 mins trying to get the wifi without success. When we did get the code it was easy to connect to wifi.
We got back to the hotel at approx 11.30 pm and joined about 30 other ukulele players for a jamming session in the bar. We were even joined by some girls on a hen party. The hotel staff were quite happy with us playing our ukuleles and singing our hearts out. We were playing till after 2 am in the morning!!They did not try to get rid of us. We frelt really relaxed.
June 26, 2014
Rated 5.0 out of 5.0 by Bats Reunion uncluttered comfort and quality service
Our room was comfortable and tastefully furnished in a modern, uncluttered design. Excellent use of space. Very helpful, friendly and efficient reception desk team. Just a pity there was no bacon for breakfast!
June 25, 2014
Rated 4.0 out of 5.0 by Langlais41 Well situated and value for money
Friendly staff, clean, functional and value for money. only critic was no hotel parking and local was expensive even with hotel discount (-25%)
June 23, 2014
Rated 5.0 out of 5.0 by DJRB reception
the young man on duty when we arrived went out of his way to ensure we were happy
June 22, 2014
Rated 5.0 out of 5.0 by oadamson Spacious and Immaculate rooms, Excellent Location
The rooms were very spacious and sparkling. The hotel is right next to the shopping centre/high street, so good options for dinner.
June 20, 2014
Rated 5.0 out of 5.0 by Jan660 Great location and Great service
My friend and I visited this hotel in June 2014 and it was excellent. The staff were very friendly and extremely helpful which made our stay in Cheltenham even better. We would definitely recommend this hotel.
June 12, 2014
Rated 4.0 out of 5.0 by Festival Goer Great location and friendly staff.
I stayed at the Cheltenham Holiday Inn Express with two of my children for the Science Festival. It was an easy walk into the town so very convenient. The Hotel was clean, the staff were friendly and it was an added bonus to have an outside seating area - where we played cards!
My only negative comment would be that the room was very warm indeed and the controls seemed to have little effect.
Also - and this was not a fault of the hotel - the revellers on the Saturday night showed scant consideration for those trying to sleep at 3.30 am!!!
As a Mother travelling with children I felt safe, well looked after - the staff were incredibly polite, friendly and only too happy to provide us with the toothbrushes we had forgotten! - and very pleased with the fruit, yoghurt, croissants and cereal (my request for soya milk instantly satisfied) that filled us all up for the day!.
Will certainly return for the next festival.
June 11, 2014
Rated 5.0 out of 5.0 by Lesbri43 Staff are excellent.
I stayed 5-7th June in room 419 which was great, we then had to stay a further night and was put in room 219 which unfortunately had a very stained chair plus a stain on the carpet. However as this was a last minute stay (my son was in hospital) we did not mention this on our departure.
The welcome the staff gave us and the help with enabling us to stay an extra night plus looking after our luggage was superb. All the staff are friendly and helpful and as we come to Cheltenham regularly we always endeavour to stay here.
Would thoroughly recommend this hotel especially as the location is perfect.
June 11, 2014
Rated 5.0 out of 5.0 by WayneMc This has to be the Best Holiday Inn in the UK
I am a disabled guest and I basically needed a room for the evening before a medical procedure.
I was greeted by an excellent male receptionist who made me immediately feel at ease. He showed genuine concern for me as I was in a wheelchair and provided a first class service. He ensured that both me and my wife were aware of all the features of the hotel and the surrounding area.
The room was huge. The walk-in bathroom was excellent and the shower magnificent.
The breakfast was by far the best I have experienced in any Express, indeed it was the best I have had in many hotels in recent months.
Free WI FI, free newspapers and huge discounts for restaurants in the local area.
Finally, the receptionist approached us at breakfast and addressed me by name - he was concerned to know if I had had a pleasant stay.
The check-out staff were equally efficient and again wanted assurance that they had provided an excellent service.
I would dearly like the opportunity to return
June 10, 2014
Rated 5.0 out of 5.0 by jms01 excellent value for money
Excellent value for money. Very helpful staff. Would recommend
June 4, 2014
Rated 3.0 out of 5.0 by julianop Nearly, but not quite there
Nice clean facility, though difficult to get to. Breakfast was decent, though warm plates and a few more cooked food options and a little more variation would make it really good.
Layout of the kitchen area was cramped, as is so often the cases in such places; until you know the layout you find yourself retracing your steps a few times.
Room was too small (narrow). There was an open style wardrobe for clothes, but it was barely large enough. My suitcase dominated the room, and I had to locate it by the window.
My bathroom smelled awfully of old cigarette smoke; the clerk said that was caused by the ventilation system. Other than that the bathroom was clean, the faucet and shower head modern and properly functioning - very nice, in fact.
I can't accept the logic of a hotel accepting business guests without an iron and ironing board as standard.
equipment. The wardrobe area was too small to allow one to hide such equipment anyway.
I had intended to stay in this facility for two weeks, but the cramped nature of the room just overwhelmed me, and I would have moved to a different hotel had my plans not changed for other reasons.
The staff were very pleasant and helpful, no disappointments at all there.
June 3, 2014
Rated 4.0 out of 5.0 by mhstix 30 may 2014
stayed with my girlfriend one night this time have stayed here before and have always liked it .nice location nice rooms,nice staff did not have breakfast or used wifi this time but did not like the brakfast last time i stayed but wifi worked ok
June 3, 2014
Rated 5.0 out of 5.0 by DMac7 Great overall Experiance
I enjoyed my stay and overall the experience was extremely good.
June 1, 2014
Rated 3.0 out of 5.0 by Si 1967 Holiday Inn Express Breakfast Shambles
Breakfast arrangement is awful, totally unacceptable. Sausage, beans
May 30, 2014
Rated 5.0 out of 5.0 by Auld yin Good night at Cheltenham
Really smart hotel with excellent staff - particularly at Reception.. Indeed the initial welcome was just as good as the very first Holiday Inn welcome which we experienced in Birmingham in 1973 just after they had opened up in this country for the first time.
Our only grouse was the fact that the duvets were too hot for the time of year. Something lighter would be much appreciated.
May 28, 2014
Rated 4.0 out of 5.0 by mouseym Great overall
Stayed here once just for one night. The room itself was nice and modern, clean and welcoming. There were a few problems however;
The air conditioning unit was situated above the door and far away from the bed, meaning the rest of the bedroom was extremely warm and made for an uncomfortable night.
The TV also seemed to be faulty, immediately turning itself off after trying to turn it on.
May 27, 2014
Rated 4.0 out of 5.0 by jamescolli Great Room and Fantastic Staff
Excellent Stay, just wish the breakfast was better!
May 26, 2014
Rated 5.0 out of 5.0 by Judge Rhino Cheltenham stay
Pretty good overall, good location for the town centre, solid service throughout
May 24, 2014
Rated 4.0 out of 5.0 by Goto2014 Mixed
It was a pleasant stay and there can be improvements in overall quality as I mentioned in my earlier feedbacks.
May 21, 2014
Rated 5.0 out of 5.0 by LK42 Always a good choice
Have stayed in this hotel on a number of occasions for work. It's always clean and comfortable with friendly and efficient service. Great location with a good choice of restaurants, cinema and gym just across the road.
May 19, 2014
Rated 5.0 out of 5.0 Good city centre clean hotel
The hotel is a good clean hotel based in the centre of the city. The price is good, the food is good and the service is excellent
May 17, 2014
Rated 5.0 out of 5.0 by GAMMO Always upto standard
Took two rooms for the family( 501 and 502) including a Disabled access room for my younger daughter. The rooms were perfectly adequate...the Accessible room really spacious and good in all respects except that I felt the shower seat was a bit narrow.
The staff at the hotel are superb...helpful and smiling at all times; they make the hotel a pleasure to stay at. Lucy is a fabulous Front desk manager always going the extra mile to ensure that requests are promptly attended to.
Been to this hotel a half dozen times since June last year and will definitely return.
May 16, 2014
Rated 5.0 out of 5.0 by DorsetDe Real comfort in a town centre location.
What a lovely experience to find such a welcoming and comfortable hotel so conveniently placed in Cheltenham's town centre. "The Brewery" complex across the road, offered great choices for eating in the evenings, and it was an easy walk into The Promenade shops, and the Imperial Gardens.
All the staff at the hotel were most helpful, and the comfortable sofas and chairs in the bar area made for a relaxing stay. The beds were very comfortable, and the sound proofing was excellent as we did not hear any traffic noise.
Although the hotel does not have its own car park, the NCP one is just next door, and although a bit pricey, it was nice to find that there was a concession given by the hotel towards this cost.
I would recommend this hotel to anyone wanting a few days in this lovely Georgian town.
May 13, 2014
Rated 4.0 out of 5.0 by Arne68 Zweckmässiges Hotel
Zweckmässiges Hotel, Im Vergleich zu anderen Hotels in der Region gutes Preis/Leistungsverhältnis und moderne Ausstattung.
May 13, 2014