Rated 4.3 out of 5 by 304
Rated 5.0 out of 5.0 by Jondee Great for a break
Have stayed in this hotel for the races on more than one occasion every year since it opened in around 2008 . There was a gradual annual improvement in the early years but the improvement in the last 3 or 4 years has been very much greater . The staff are so helpful and obliging . Nothing ( or nobody ) is too much trouble for them . On some occasions the breakfast is less good than on others but any shortcomings in this regard are more than compensated for by the wonderfully friendly staff .I will be going back next year and hopefully for many years to come .
December 16, 2014
Rated 5.0 out of 5.0 by DKW1 Excellent check in staff
Room very tired, stained carpet and sofa...no individual toiletries in the bathroom apart from liquid soap/shampoo in a wall dispenser.
Staff at check in were excellent very friendly welcoming and informative.
Breakfast very dull but fine for cereal and toast.
The hotel is an Express and for the price paid it met my expectations.
The only problem we had was that originally we had three room bookings, but only needed two so cancelled one (allowed to cancel without penalty) and still no refund nearly two weeks from cancelling the booking, I have spoken to hotel and they have started to process the refund.
December 16, 2014
Rated 4.0 out of 5.0 by A_Sh Very helpful staffs
Every staff here is very friendly and helpful especially Sandor, who always does one step further than guest expectation. This hotel definitely has the highest value in Cheltenham considering the low room rate.
December 10, 2014
Rated 4.0 out of 5.0 by Ikmite One Night Stay
Overall the hotel is great. It is clean, modern and the staff is friendly and helpful. The lounge in comfortable and the breakfast offered is fresh with a variety of traditional European selections mixed with American choices as well. My only complaint with this stay is the room was too hot and I could not adjust the thermostat, it was either full blast or off. I got in late that night and was checking out early the next morning, other wise I would have requested a new room. I did tell the front desk of this and they simply apologized for the inconvenience.
Again, Overall a fantastic hotel, 2nd time staying there while visiting the local area.
December 9, 2014
Rated 5.0 out of 5.0 by chelt Nice Stay, parking extra cost item
Breakfast options are limited and parking is an extra cost item to consider, but it was a good place to stay overall.
December 8, 2014
Rated 4.0 out of 5.0 by Nase Bewertung Holiday Inn Cheltenham
Für kurze Aufenthalte ist das Hotel OK. Frühstück war sehr einseitig und immer gleich (eine Woche lang). Zimmer nach hinten zum Hof hin OK, nach vorne zur Straße sehr laut
December 1, 2014
Rated 4.0 out of 5.0 by ShortStayGL52 1 day stay at Cheltenham
Great choices for breakfast, as expected as HiExpress.
Parking is next to hotel and not complimentary.
TV in room 317 didn't work initially; staff tried to resolve it but unsuccessful. Eventually it rebooted and came back to life. Some deco and funiture showing their age.
November 30, 2014
Rated 5.0 out of 5.0 by Doeswhatitsaysonthetin Comfortable stay
Room was very clean and bed comfortable. En suite very clean and plenty towels provided. Tea and coffee making facilities good. Size of the room is good too. Staff were very friendly when checking in and checking out. Choice at breakfast is basic but good, either cereal or scrambled eggs and beaked beans.
Would stay here again.
November 30, 2014