Rated 4.2 out of 5 by 88
Rated 1.0 out of 5.0 by TSIRL Wont be back
Why do HIE continue to try and put me in disabled access rooms and when I decline I end up in a single bed!!
November 11, 2013
Rated 4.0 out of 5.0 by MamSutz Great Hotel
Been to this hotel a few times, always clean and pleasant. Staff are helpful, bar area is comfortable and modern, breakfast has a good variety for all. Would recommend this hotel to all.
November 10, 2013
Rated 5.0 out of 5.0 by lerie comfortable bed and great staff
Overall, value for money. The food could be better - the quality of sausages poor.
November 10, 2013
Rated 4.0 out of 5.0 by circumspect Cheltenham Choice
We would recommend this hotel to anyone visiting Cheltenham, because of location to the town centre, a pleasant atmosphere, really helpful staff and excellent food. The only downside was the noise from the outside of the hotel from passers by, which was not blocked out by the windows in our room, mostly late night revellers. Would recommend asking for a room at the rear of the hotel, away from the main street.
Overall though, this was a great hotel.
November 6, 2013
Rated 5.0 out of 5.0 by Jamesb1784 Good, clean hotel with very charming staff
Myself and a group of 7 friends stayed here and found everything to our satisfaction.
November 1, 2013
Rated 3.0 out of 5.0 by PaulBristol Rush to check me out ruined my stay
The stay was fine. I was aiming to check out at 12 as although I had checked the booking confirmation and the information the hotel had given me - it didn't stipulate this as far as I could see. At 11.30 I had a phone call telling me I should have checked out but I could stay longer for an additional fee. I said I assumed the checkout was 12 and was told I was wrong. Helpful! I said I would only be half an hour and then the guy said he would have to check - and put the call on hold. As I was interrupted from the shower, i put the phone down and carried on to leave. The tone particularly when information is not clear is not great and spoilt my stay. How many people would be booking in at 11.30 on a Sunday anyway ??
October 18, 2013
Rated 5.0 out of 5.0 by MikeeR Brilliant Staff
Great staff. Great location.
Bed too small.
Television too small and position not adjustable.
October 18, 2013
Rated 5.0 out of 5.0 by wizard0f V good value
Much better than I had expected.Modern v clean rooms spacious beds comfy bathroom neat and functional.Bar good and breakfast fine.Staff really nice and helpful so overall v pleasantly surprised.
October 18, 2013
Rated 4.0 out of 5.0 by LizzieDee Great Location, Good Service
Very comfortable base. Good central location, convenient NCP car park next door for which you get 25% discount. Restaurants opposite in the Brewery great - and flat walk into town centre about 15-20 minutes. Staff helpful and courteous. Breakfast times were busy - but guests able to site in the adjoining bar area - so not a problem.
October 17, 2013
Rated 4.0 out of 5.0 by tim9057 A stay in Cheltenham.
Having arrived in Cheltenham we found the hotel easy to find and were welcomed by friendly staff who gave us help and information which was useful. The cleanliness of the hotel was of a high standard and the room was extremely clean and comfortable. Negotiated reductions at local restaurant's was handy and very worth while, also the 25% reduction in car parking fees at the very close by NCP car parks was essential as the NCP charges are relatively high. All in all a nice stay and would book there and recommend this hotel to others.
October 16, 2013
Rated 5.0 out of 5.0 by Amelia67 Clean and comfortable ,
Only gripe is not being able to check in earlier , 3pm is too late. 12 or 1pm would be better . Also please use semi skimmed milk in rooms , the full fat is horrible . The staff in the cheltenham
Holiday in we're great, very nice, helpful.
October 13, 2013
Rated 4.0 out of 5.0 by DOC51 Cheltenham Festival
This is a great place to stay for the festival as it is an easy walk from the main venues and even closer to some good restaurants.
I would have liked an easy chair in the room along with the desk chair. After all the room is meant for two.
Breakfast would be great if there was bacon. Bacon, bacon, bacon...can you hear me?
October 10, 2013
Rated 4.0 out of 5.0 by IwanM Convenience and comfort
I have no complaints at all. From the moment I was able to find a Street Parking slot on a Saturday afternoon to our departure down High street on Sunday morning, we were impressed and satisfied. We had a room for 3 adults- something that we are quite used to- and we were all suitably satisfied. Breakfast was good- very good. Plentiful and varied, though not as full an ingredient counter as luxury class, but it was thoroughly satisfying.
A very minor point - for observation rather than critical, was the uncertainty we had regarding the Free wifi. It was marked in the confirmation form and the initial Home page, and indeed the whole hotel as being free, but a form - probably an old copy- was handed to me with what I considered exhorbitant wifi charges printed on it. I was reassured by reception that this payment was no longer expected, and that the free wifi was the order of the day.
It could have frightened some people away, and I am glad that Holiday Inn have adopted the free policy. Just take the other details off the wifi specification sheet!!!
October 9, 2013
Rated 5.0 out of 5.0 by Dorisbabe Excellent service and comfortable, quiet room
Excellent welcome at reception on check in, with clear information about available nearby car parking and offer of an early check in. Nothing was too much trouble. The hotel is in an excellent central location, with discounts at many local restaurants.
October 9, 2013
Rated 4.0 out of 5.0 by Maurilio Comfortable and very convenient
The hotel is close to the Brewery, a boulevard of restaurants and movie theaters. Very comfortable, clean and practical. Free internect connection is a plus. Really recommended.
October 8, 2013
Rated 5.0 out of 5.0 by TD1958 Great Location
Perfect location for both business and pleasure. Directly opposite a great choice of restaurants and the discounts available for simply staying at the HIE were really good
October 6, 2013
Rated 3.0 out of 5.0 by Tastom Poor menu at night.
Staff worked hard and were very helpful friendly & polite.
But food was limited and poor.
October 3, 2013
Rated 4.0 out of 5.0 by GAMMO My Cheltenham address
Since my 13 year old has started school here , I have lived here twice already.
The 2-single-bed room is more spacious than the bed and sofa-bed combination...I suggest one opts for the former.
The housekeeping is of good quality and the rooms are good value at the price, the only shortcomings being lack of clothes storage/hanging space and absence of a room-safe deposit box.
Breakfast is nothing to write home about....but welcome at the inclusive-price.
The staff are all well-mannered and helpful...no complaints on that front!
I suggest anyone going to Cheltenham for a short stay would find this place pretty good value for money.
October 1, 2013
Rated 4.0 out of 5.0 by GG53 Business Stay
Thorough introduction to hotel at reception on arrival.
Fabulous central postion. Bar facilities comfy.
Breakfast could be a little more inspiring, Fresh fruit salad would be good.
September 29, 2013
Rated 5.0 out of 5.0 by marky2901 Excellent Location
Great for a stay in Cheltenham, opposite Brewery with a wide range of restaurants many with a discount from the hotel. Hotel was very clean throughout, room was nicely decorated and spacious.
Only slight issues were:-
Lack of hot choice at breakfast (no bacon, only beans, sausage and scrambled egg).
No recognition of IHG Platinum Elite Membership:- greeted by name, Welcome drink or bonus points.
But overall very satisfied.
September 22, 2013
Rated 3.0 out of 5.0 by AndyP74 Distinctly average
Staff seem to be uninterested and overall a very average experience. Doesn't live up to the usual Holiday Inn standard.
September 21, 2013
Rated 5.0 out of 5.0 by Sue6143 Friendly staff
Good central location, NCP over the road and a voucher for discount on parking when you leave. Plenty of variety for breakfast, cooked as limited choice but self service so could have as much as you wanted. Rooms lovely and clean. Staff wery very helpless and friendly, nothing was too much trouble. Would definitely recommend and stay again should we return to Cheltenham
September 19, 2013
Rated 4.0 out of 5.0 by Calum38 Very polite and helpful staff particularly the manager.
Was looking for a hotel at a reasonable price, close to Cheltenham town centre and which had secure parking. This hotel was very fairly priced, is very central and the parking is next door at the NCP which is nice and secure and was staffed 24 hours. It was only £12 to park for 24 hours with the 25% discount from the hotel which I thought was very reasonable for a city centre location.
The staff and in particular the manager were extremely smartly dressed, polite, helpful and made me feel very welcome during the stay. The room was clean and tidy with a nice modern shower room and comfy bed. Fresh towels and toiletries were in the room.
We had a very quiet stay despite it being a Saturday night although being in a room at the front of the hotel there was quite a bit of traffic noise in the afternoon. It was quiet with the window closed or ask for a room at the rear of the hotel.
Breakfast was tasty with the usual fried breakfast available, cereals, fruit juice, toast and croissants etc
Overall this is an excellent hotel if you are on a budget and want to be centrally located without too many frills.
September 11, 2013
Rated 4.0 out of 5.0 by THEBLUEOTTER Friendly staff good room
The room was clean and tidy and the staff very friendly. Would stay again.
Make sure you check parking details with hotel before staying.
The parking attendent was patrolling outside car park which doesn't belong to hotel. Member of party had to stay with car as we booked in.
The only complaint was the breakfast. How anyone can cook a
sausage without putting colour on it is beyond me!!!!
September 11, 2013
Rated 4.0 out of 5.0 by GAMMO 2nd visit in two months and just as good
2 single bed room for daughter and me was perfectly adequate with decent beds and electrical fittings, however storage space is limited and no in-room safe/locker is a bummer. The bathroom was small but functional and very clean. Breakfast was okay , croissants, toast , danish pastries much better than the hot selection which looked unappetizing.
September 9, 2013
Rated 4.0 out of 5.0 by Craigers5179 First stay, would go back!
My wife and I stayed at the hotel for two nights for a short break. The hotel was very clean and very convenient for the city centre and nearby bars and restaurants in "The Brewery" (many of which offer a discount if you show your keycard!). We were happy with all aspects of the hotel other than the breakfast- it's not a full set of cooked breakfast, being an express, and the sausages on the second stay were borderline uncooked and inedible.
The staff were polite and helpful, the second night of our stay we had an issue with someone playing a violin(!) in the room opposite ours after 10.30 pm but this was resolved within five minutes.
Overall a pleasant experience and stay and given that plus the proximity of the hotel to the city centre we will definitely return.
September 2, 2013
Rated 3.0 out of 5.0 by ChrisSaraJack Felt let down
As a PCR member I was hoping for a faultless stay.
My wife checked in as I parked, and I asked if we were recognised as members, and we were.
The bed for our son was poor to say the least, the slats on the sofa bed were missing & others not connected to the supports.
Had to ask for extra towels & a mug, I'd booked for 3 but not enough equipment, so to speak, in the room.
The staff did turn around the situation when we asked but its nice to feels you shouldn't have to ask.
Breakfast very nice a usual.
September 1, 2013
Rated 5.0 out of 5.0 by Sachied Best value hotel in Cheltenham.
After staying in another budget hotel chain in Cheltenham this week - this one was far superior, clean, comfortable, reasonable cost (breakfast was ok, limited vegetarian choice - food could of been fresher.) The location was great - with discounts for guests at the nearby cinema & restaurants,free use of gym and pool - was great. Reception staff however were not warm & welcoming like other hotels. In general a good stay.
August 27, 2013
Rated 5.0 out of 5.0 by Rgordon123 Overall great service
Very warm welcome on arrival, staff very pleasant and helpful. We were a group of cyclists and the staff had prepared a secure room to store our bikes overnight, they had even put plastic sheets on the floor. Rooms and beds very comfortable and breakfast good with a wide choice of hot and cold food. Excellent service and good value.
August 27, 2013
Rated 4.0 out of 5.0 by GoingGrey Quite good but could be better.
Hotel looks fairly new, so not surprisingly it is in good condition and clean. Staff were attentive and plenty of them at the front desk. Room: aircon was welcome but the bed and pillows were not very comfortable. Breakfast was free but the cooked food was not very good quality. Slight panic when we realised there was a function on the evening we were staying and the music was quite loud (seemed to be directly under our room), however we phoned the front desk who assured us it would finish by 11:00pm and mercifully it did.
August 26, 2013