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Rated 4.3 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by Staff on reception very helpful The overall stay was comfortable and the hotel clean and presentable. The staff on reception were friendly and efficient. Staff at breakfast less so. November 7, 2014
Rated 4.0 out of 5.0 by Very good location and excellent staff A very pleasant stay. Very close to the town centre. The car parking is across the road in the council car park at £5.50 a day. November 6, 2014
Rated 4.0 out of 5.0 by It delivered what was expected It delivered what was expected - which doesn't always happen nowadays November 3, 2014
Rated 4.0 out of 5.0 by Great place to relax when on business Hotel was great and the people working there were really good. I did have a couple of issues, 1. I booked a double which was confirmed but when i arrived it was a twin. 2. Parking is off site (just across the road) however during my 2 day stay i wasn't informed that i could get a discount ticket if i took my car out of the carpark. All in all though a nice stay. November 1, 2014
Rated 5.0 out of 5.0 by Another Great Stay I have stayed at this Holiday Inn Express many times over the last 6-7 years. The staff is always extremely helpful. The location is great for a lone traveler like me because of the entertainment complex across and the street and the proximity to the city center. October 28, 2014
Rated 5.0 out of 5.0 by Great stay Very comfortable stay, spotlessly clean rooms and friendly and helpful staff, with plenty of recommendations in what to do in the local area. October 27, 2014
Rated 5.0 out of 5.0 by good location close to town centre excellent hotel for our needs. Clean and comfortable room Breakfast included which is a bonus October 23, 2014
Rated 5.0 out of 5.0 by HELPFUL AND FRIENDLY STAFF Stayed 2 nights at this hotel. Found the staff we encountered more than helpful, very efficient, helped us with out onward journeys re timetables, trains, etc. and we enjoyed our stay very much. Have no hesitation should we need to, that we would come again to this hotel. October 23, 2014
Rated 4.0 out of 5.0 by Great service, clean rooms, and central location The hotel is ideally situated for anyone visiting Cheltenham for the festivals allowing for easy access by foot or taxi, if the occassion calls. Rooms are clean and relatively quiet. The hotel staff were very courteous and helpful during the entire stay. The continental breakfast was very basic, but fulfilled its purpose. Definitely a hotel worth checking out for the value-conscious traveler especially if visiting a Cheltenham during a festival. October 22, 2014
Rated 4.0 out of 5.0 by Very good stay as usual Very relaxing time in the hotel. Clean and comfortable rooms. Staff very helpful and professional. Close to the town centre. Free access to a very good gym at little distance from the hotel. Recommended! October 22, 2014
Rated 4.0 out of 5.0 by Very good service As Priority Gold Card Holders, we booked the hotel for a weekend at the races. The main thing to point out is, with a Holiday Inn Express you should expect a nice clean room, with the essentials as standard. And at Cheltenham you get this. However, the staff are what makes this Hotel that little bit different to the rest of the chain. The General Manager, Will and his team are superb. They are all very helpful and attentive. Always smiling and clearly wanting to help you in a personable, yet professional way. I would gladly stay here again. October 22, 2014
Rated 3.0 out of 5.0 by OK Stayed at the hotel for business purposes, great as so close to city centre and "The Brewery" where there is a great choice of restaurants. I wouldn't bother with breakfast and the TV was not in a place that could comfortably be seen from the bed, it would not turn to an angle either. The duvet did not fit the bed, If there were two people in the bed the duvet would be too small to cover both. October 17, 2014
Rated 5.0 out of 5.0 Fabulous service, great location Having stayed in city centre hotels before, I wasn't expecting the fabulous standard of customer service at this one. Despite the Cheltenham Literature Festival ensuring hotel rooms were booked and a steady flow of customers, the staff here went out of their way to make us feel noticed, appreciated, cared for. The food was fine and the rooms of a high standard for this type of accommodation. In easy read of all the facilities Cheltenham has to offer, I'd most definitely use it again. October 17, 2014
Rated 4.0 out of 5.0 by Excellent service from staff Excellent service from staff who were very responsive and helpful October 16, 2014
Rated 4.0 out of 5.0 by Mrs Y Kinzett front of house staff could be friendlier a smile wouldn t go amiss! October 15, 2014
Rated 5.0 out of 5.0 by Clean central Cheltenham Hotel Good location. Clean room with basic amenities. Secure and business-like. Good breakfast. Excellent service personnel. October 14, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Close to town centre, with restaurants just across the road. If you enjoy a good cooked breakfast, you will be sadly disappointed, it is very poor. October 10, 2014
Rated 5.0 out of 5.0 by Excellent Location, close to town centre and plenty of food places across the road. Excellent hotel. Hotel staff were friendly. Plenty of places to eat with the Brewery centre just across the road. Maximum 5 minute walk to the centre. Definately recommend to others. October 8, 2014
Rated 1.0 out of 5.0 by Not good for business. Great if you're drunk. A lot of people using as a bed after a night out. Doors banging/slamming all night. Not sure why in a hotel you would have such LOUD doors. Uncomfortable beds. A/C broken and leaking. Horrible breakfast. Slept terribly due to drunks and noise and then couldn't function at work the next day. Not ideal when you've travelled for conferences. October 8, 2014
Rated 4.0 out of 5.0 by Good hotel, good sleep, breakfast poor Hotel was upto a good tsandard and staff were great.. the only let down was the pathetic choice fro breakfast. October 2, 2014
Rated 5.0 out of 5.0 by Great Pedestrian Friendly Location Great stay for 4 nights at this Holiday Inn Express. The free wifi worked fine and the complimentary breakfast was excellent. The traffic noise was suprisingly loud and the room looked less than clean because of the worn-out carpet. From the hotel, you can walk 200 metres to about 10 new restaurants in The Brewery and another 100 metres past that is the main street with small shops and a small stores with a few more eateries. I'll stay there again. September 30, 2014
Rated 4.0 out of 5.0 by Bathroom No wash cloth - this was commented on by others in my party!!!!! September 29, 2014
Rated 5.0 out of 5.0 by Well done and thank you... A pleasant stay in comfortable surroundings, clean and value for money with excellent staff. September 23, 2014
Rated 4.0 out of 5.0 by comfortable stay a great convenient comfortable place to stay in Cheltenham. Great staff - thank you for making us welcome. September 22, 2014
Rated 4.0 out of 5.0 by Lovely stay but no car park and poor breakfast Lovely stay, Huge bed. Had an accessible room. Nice en-suite wet room. Comfortable night. Very clean. But no car park and poor breakfast.. September 18, 2014
Rated 5.0 out of 5.0 by Great location Comfortable, clean and in a great location for the town centre and the universtiy September 18, 2014
Rated 4.0 out of 5.0 by Good staff and clean place Good, basic, clean place with friendly staff. Car parking in NCP car park not ideal as a bit of a walk with luggage. Poor wifi and asked to pay for connection even though IHG member. September 14, 2014
Rated 4.0 out of 5.0 by Short stay only Arrived around eight, quick meal and then up at 4am for work. Staff were friendly and helpful. Meal was a microwaved lasagne - usual fayre for H I Express. I did sleep and chatted to a friendly night ported in the early hours while waiting for my taxi. September 14, 2014
Rated 4.0 out of 5.0 by Short Break We stayed at this hotel for 2 nights. We have stayed here before and because of street noise at night, ask for an internal room. We do not care for air conditioning and so have to have a window open for air, so notice things like traffic noise and overloud revellers. The room is good and everything works well. We noticed this time that the breakfast choice had changed, particularly the hot food which had less of a choice and we did notice that the scrambled egg seemed overdry. It is a great shame that the choice of items in the cooked section has been reduced, as we found the breakfasts so good. Also noticed the price for the room had increased, which is a great pity, since we like the central location of this hotel, but might consider another hotel next time. September 10, 2014
Rated 3.0 out of 5.0 by Ok Stayed with my partner September 2014, just stopped over for one night as I was running the Cheltenham Half Marathon the next morning. The hotel lobby and lounge were very pleasant on arrival; nice and modern and fresh. The staff who greeted us were very friendly and welcoming. They explained everything we needed to know for our stay such as how to find the room, details of the hotel and surrounding area, instructions for using the wifi, checking out times etc. Top marks for staff and customer service. The room was clean and well presented upon arrival, all fixtures and fittings working in great condition and the bathroom very clean and pleasant. Regardless of the service, cleanliness and general feel of the hotel being spot on, I was there for the sole purpose of a good nights sleep in an ideal location for my next day's activity. This is where I feel Holiday Inn Express did not live up to my expectations, and let down the overall experience despite the rest of it being of a good standard. Me and my partner found the sofa in the room quite uncomfortable, offering not a lot of back and neck support. Also I had a bit if a rough nights sleep as I found the bed uncomfortable, and didn't feel there was enough choice in the pillow department. I will stay somewhere else next time where a good nights sleep is guaranteed. September 10, 2014
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