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Rated 4.3 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by 2 night stay Comfortable bed, the staff on reception were helpful, friendly and a pleasure to deal with it. The room was exceptionally clean, central location September 3, 2014
Rated 2.0 out of 5.0 by Clean rooms but unfriendly staff The rooms were very clean and the hotel had a fresh feel. However the staff on the front desk were unhelpful and rude when we had a problem. There also wasn't much choice of food for breakfast. September 3, 2014
Rated 4.0 out of 5.0 by Lovely Hotel - Disappointing Breakfast! The hotel itself is really lovely - clean and well-presented, and great for town centre access. We were facing the roadside and you couldn't hear the traffic hardly at all, which was fab. The beds were very comfortable and our room was clean. The staff were helpful and kind too. We were disappointed with the hot breakfast options - scrambled egg (which two of my friends couldn't finish because it wasn't very nice at all# beans and sausages #which another one of my friends said was cold!). You could make toast and cereal was an option too. The apple juice I had from one of the machines was not very nice at all however it could have been coming to the end because the other one was fine. Overall, it was a lovely one-night stay which did the job well... just would have been better if breakfast was improved! :) September 3, 2014
Rated 4.0 out of 5.0 by Freindly staff and good service Great central location with shops and bars very close by. Hotel great greeted by very friendly staff who were very helpful. Room clean, tidy and well equipped. Bed comfort average. Free Wi-Fi great. would recommend to others. September 3, 2014
Rated 5.0 out of 5.0 by Wonderful stay Can't give enough thanks to the staff for making it a truly stress free stay especially to Lucy :) September 3, 2014
Rated 4.0 out of 5.0 by Good hotel but getting TOO expensive Have stayed here about 8 times in the last 15 months. Great staff and decent rooms. Breakfast continues to be very sub-standard and limited. The hotel , under a new management group has raised room tariffs considerably, the value for money of a year ago is completely lacking. Internet at the hotel has improved a lot since my last stay in May. August 31, 2014
Rated 4.0 out of 5.0 Short but wonderful I used the hotel for just one night and it was wonderful. The room is spacious and the staff are courteous August 29, 2014
Rated 5.0 out of 5.0 Amazing weekend stay We used this hotel for a base for a weekend before flying home. The location of this place is brilliant and as an IHG member the welcome was very pleasant. Excellent stay and would thoroughly recommend it. Staff were very helpful too. We absolutely loved our stay here as we have done before and would definitely stay here again August 27, 2014
Rated 5.0 out of 5.0 by Very Enjoyable Stay Stayed for 4 nights last week and cannot fault this hotel. The room was small but it was expected as this is a budget hotel. Very clean and comfortable throughout. Sylwia and Sandor on reception were fantastic as were all the other staff we came into contact with. Ideal location for the centre of town and very close to 8 eating places and a cinema. Will certainly stay here again if visiting this area iun the future. August 26, 2014
Rated 5.0 out of 5.0 by Excellent Location I have stayed here for the last 3 years whilst attending a 4-day Conference and on all occasions I have found that the facilities are excellent. When parking, it is advantageous to purchase a week long parking pass from the adjacent NCP as it will allow you to enter and exit as many times as you wish, and this was a benefit as there is no on-site parking. August 25, 2014
Rated 5.0 out of 5.0 by made welcome good time spent in the hotel comfortable room friendly staff August 21, 2014
Rated 4.0 out of 5.0 by Happy visit As with all Holiday Inn's you know what you are going to get, this visit was no different, the consistency of both service and products provided is great. August 21, 2014
Rated 4.0 out of 5.0 by We came for the Prescott Hill Climb Alles bestens, bis auf das Frühstück. Meine erste Wahl in Cheltenham. August 14, 2014
Rated 5.0 out of 5.0 by Staff so helpfull I needed several items not included in the room (milk) NOT UHT milk, I was given some by the bar staff August 13, 2014
Rated 5.0 out of 5.0 by Every visit here just gets better. We stay at this hotel 2 or 3 times each year. Our last 2 visits have only been a few weeks apart. From reception onwards this hotel is very well run. Our room has always been ready on time and has been scrupulously clean. The air conditioning was required this time but functioned well. We had a perfect nights sleep in a most comfortable bed. We are not big eaters and value the breakfasts which allow us the correct latitude in our preferences. August 11, 2014
Rated 4.0 out of 5.0 by Nice hotel Good location, staff are great, stayed several times and very helpful. Manager makes sure she is visible and talks with all guests. Food generally good though they had run out of the famous Pepperoni that we ended our evening with last visit. 24 hour reception and bar is a great facility as is the free wifi which was fast. Definitely stay again when in Cheltenham. Only criticism is rooms on the front suffer from traffic noise, the frames have black sections and they don't damp the sound at all. Thought the window was open it was so loud. Always travel with ear plugs is my tip. Side or back rooms are best. August 7, 2014
Rated 4.0 out of 5.0 by A great stay Stayed at the hotel for the weekend and it was great. Really welcoming and helpful staff. The only downside was there was no on site car parking, you have to use the NCP car park down the road but you are able to get a discount. Hotel in a great location for the town centre, only a couple of minutes walk away. August 6, 2014
Rated 5.0 out of 5.0 by Very good as usual We always stay at Holiday Inn Express when arrive to Cheltenham. It is almost like a second home. August 6, 2014
Rated 4.0 out of 5.0 by Clean and Tidy My husband and I had been travelling for about 5 weeks when we arrived in Cheltenham, so we had been to many hotels etc. We found the Holiday Inn was clean and tidy, that's what we really look for. The staff were friendly, the food from the bar area was not so good, but the bar/lounge area was nice. Breakfast was fine, not as good as other places we had been, but nothing to complain about. We were here for two nights and it was fine. Thank you. August 3, 2014
Rated 4.0 out of 5.0 by Front Desk staff Lucy and the entire front desk staff were exceptionally friendly and helpful. Very quick to respond to requests and very accommodating of any needs I had. They were all a pleasure to interact with. July 31, 2014
Rated 4.0 out of 5.0 by Cares to meet diverse needs of customer I loved my stay at the hotel but there are rooms for improvement especially in terms of internet access. if possible to encrease level of connectivity or probably make it open throughout guest stay and not to be re connectying each time you go out of the hotel premises and come back. Also the breakfast should be available till the cut-off time and not stopping supplies of some food items half an hour before cut off time. July 31, 2014
Rated 5.0 out of 5.0 Great rececption servcie Staff at Reception desk were informative, helpful and very polite making s feel important and welcome July 31, 2014
Rated 5.0 out of 5.0 by A really enjoyable stay We stayed for two nights whilst the Cheltenham cricket festival was on. Arrived early and was able to check in. Have absolutely no complaints. Very good value for money. Breakfast was fine, free use of the Gym in the Brewery was an added bonus. would definitely stay again July 29, 2014
Rated 4.0 out of 5.0 by Really good, but bathroom needed a touch up Really great hotel, well located, great courtyard area to relax in post-work and pre going out. The internet access was good too, the only let down(s) for me is the additional cost for parking (discount available from reception), it's a shower as opposed to a bath (but nearly all hotels are the same in Cheltenham so not a big surprise) and finally the sealant around the ceiling of the bathroom was pealing in places, but wasn't dirty/mouldy etc, so wasn't upset enough to move rooms. Will definitely be staying again. July 28, 2014
Rated 5.0 out of 5.0 by Superbly Comfortable stay, Could not find fault!! We only had a couple fo nights at the hotel, would have preferred much longer. A very warm welcome on arrival. Our room was immaculate and had everything we needed and the air conditioning was particularly good and so appreciated in the melt down weather we were experiencing. Lots of big fluffy white towels and very clean bathroom. All very good. The breakfast offered a wide variety of items for a basically continental breakfast, but there were copious amounts of sausages , scrambled eggs and beans and toast. Yoghurts, fruit, pastries and cereals...enough for everyone I would have thought. I certainly enjoyed my breakfast. The reception staff were lovely when we had a query about something......so helpful. Our room was very quiet and very comfortable. I have stayed in more expensive hotels and not had such a comfortable room. All in all a great stay at a lovely hotel, would stay again....and again...... and again. So well situated for the city. July 28, 2014
Rated 4.0 out of 5.0 by Good hotel, rooms and meeting facilities but.... The hotel is generally very good. Attentive and friendly staff, breakfast slightly better than some other HIE, however evening meal was very very poor. Certainly a good idea to go to the food court just down the road if you want some edible! July 28, 2014
Rated 4.0 out of 5.0 by Well situated Cheltenham hotel Met all our expectations gained from previous stays - good breakfast . Very quiet . Note that , although the Hotel provides a car park discount voucher , it is still £ 9 a night ) . July 28, 2014
Rated 5.0 out of 5.0 by Modern, clean hotel with welcoming service We had a great stay in this hotel - it was very clean and the staff were very friendly and welcoming. My only slight negative was that the family room included a double sofa bed rather than two separate beds. July 23, 2014
Rated 4.0 out of 5.0 by Good Stay We had booked another hotel but when we saw the room it was dirty and we did not fancy staying in that hotel so we headed straight for the holiday inn and they had a room for us at 11am. Lifesaver! July 22, 2014
Rated 4.0 out of 5.0 by Just what we needed. Attended a wedding at 5* Ellenborough Park Hotel near Cheltenham so decided on a stop in Cheltenham itself. The Holiday Inn Express was ideally placed and easy to find. Taxi to Ellenborough park was less than £8 there and £8 back ( even after midnight). Booked via reception. Very helpful staff who were polite and cheerful. Room clean and only criticism was no bacon available with the otherwise fair buffet breakfast. Convenient and value for money. July 17, 2014
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