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Rated 4.3 out of 5 by 292 reviewers.
Rated 4.0 out of 5.0 by Really good, but bathroom needed a touch up Really great hotel, well located, great courtyard area to relax in post-work and pre going out. The internet access was good too, the only let down(s) for me is the additional cost for parking (discount available from reception), it's a shower as opposed to a bath (but nearly all hotels are the same in Cheltenham so not a big surprise) and finally the sealant around the ceiling of the bathroom was pealing in places, but wasn't dirty/mouldy etc, so wasn't upset enough to move rooms. Will definitely be staying again. July 28, 2014
Rated 5.0 out of 5.0 by Superbly Comfortable stay, Could not find fault!! We only had a couple fo nights at the hotel, would have preferred much longer. A very warm welcome on arrival. Our room was immaculate and had everything we needed and the air conditioning was particularly good and so appreciated in the melt down weather we were experiencing. Lots of big fluffy white towels and very clean bathroom. All very good. The breakfast offered a wide variety of items for a basically continental breakfast, but there were copious amounts of sausages , scrambled eggs and beans and toast. Yoghurts, fruit, pastries and cereals...enough for everyone I would have thought. I certainly enjoyed my breakfast. The reception staff were lovely when we had a query about something......so helpful. Our room was very quiet and very comfortable. I have stayed in more expensive hotels and not had such a comfortable room. All in all a great stay at a lovely hotel, would stay again....and again...... and again. So well situated for the city. July 28, 2014
Rated 4.0 out of 5.0 by Good hotel, rooms and meeting facilities but.... The hotel is generally very good. Attentive and friendly staff, breakfast slightly better than some other HIE, however evening meal was very very poor. Certainly a good idea to go to the food court just down the road if you want some edible! July 28, 2014
Rated 4.0 out of 5.0 by Well situated Cheltenham hotel Met all our expectations gained from previous stays - good breakfast . Very quiet . Note that , although the Hotel provides a car park discount voucher , it is still £ 9 a night ) . July 28, 2014
Rated 5.0 out of 5.0 by Modern, clean hotel with welcoming service We had a great stay in this hotel - it was very clean and the staff were very friendly and welcoming. My only slight negative was that the family room included a double sofa bed rather than two separate beds. July 23, 2014
Rated 4.0 out of 5.0 by Good Stay We had booked another hotel but when we saw the room it was dirty and we did not fancy staying in that hotel so we headed straight for the holiday inn and they had a room for us at 11am. Lifesaver! July 22, 2014
Rated 4.0 out of 5.0 by Just what we needed. Attended a wedding at 5* Ellenborough Park Hotel near Cheltenham so decided on a stop in Cheltenham itself. The Holiday Inn Express was ideally placed and easy to find. Taxi to Ellenborough park was less than £8 there and £8 back ( even after midnight). Booked via reception. Very helpful staff who were polite and cheerful. Room clean and only criticism was no bacon available with the otherwise fair buffet breakfast. Convenient and value for money. July 17, 2014
Rated 5.0 out of 5.0 by night at holiday Inn Cheltenham Excellent friendly helpful staff and facilities. On arrival welcoming members of staff and quickly dealing with arrival and any questions were answered with speed and efficiency. will and have Recommended to colleagues and friends. July 16, 2014
Rated 4.0 out of 5.0 by Clean hotel, friendly staff I had a very good stay in this clean and friendly hotel. I like the free access to the local sports amenities, and the discounts offered by the local restaurants. There are only two downsides to this hotel. The first is that there is no fridge in the room, and the weather was rather warm during my stay. I appreciate that there is an ice making machine in the hotel lobby, but it would be nice to have a fridge to keep bottled water etc in during your stay. The other thing is the lack of a safe. Most people travelling for business or leisure have cameras, laptops, tablets etc with them, and it would be nice to be able to lock these away in the evenings if you go out for a meal etc. July 14, 2014
Rated 5.0 out of 5.0 by very friendly and welcoming staff I was most impressed with the level of customer service and with the extreme cleanliness of all aspects of the hotel July 13, 2014
Rated 4.0 out of 5.0 by Great Service Staff were excellent and always are when i stay here July 11, 2014
Rated 4.0 out of 5.0 by good service but bed not too comfortable This is a good hotel and this is my third visit here. The staff is very helpful and breakfast adequate. Compared to other Holiday Inn Express however (for instance the one we stayed the day before this one, in Strasbourg) the double bed was a bit too small and the mattress not comfortable, not firm at all in fact and I did not sleep very well. July 10, 2014
Rated 4.0 out of 5.0 by Lovely room. Poor breakfast. Helpful staff We had a disabled room. It was lovely. Very suitable. Comfortable bed. We slept well. Excellent bathroom with rails. Unfortunately it was a poor breakfast and little choice. Staff were helpful. They carried our bags for us. Parking is expensive if you use the car park. There are only 2 disabled spaces opposite the hotel. July 7, 2014
Rated 4.0 out of 5.0 by Good Hotel A good hotel in a good location. The staff was accommodating and helpful. July 6, 2014
Rated 5.0 out of 5.0 by Another excellent stopover. This hotel has continued to raise its game. Having sayed here over past few years the improvments are noticeable. Friendly well trained staff to greet and make your stay a pleasure. a very pleasing hotel environment for this price level and value for money. All topped off by an excellent inclusive breakfast and free wifi. July 2, 2014
Rated 5.0 out of 5.0 by Excellent service throughout I enjoyed my stay at this hotel from being welcomed by attentive hotel staff upon arrival and during check in, and throughout until my departure July 2, 2014
Rated 5.0 out of 5.0 my stay hotel was comfortable and clean breakfast was standard but ok for price we paid hotel bar was good but expensive for the drinks we had July 2, 2014
Rated 5.0 out of 5.0 by A comfortable hotel with breakfast included This hotel is well located and the service was good. The facilities were good and the staff were friendly and courteous. June 30, 2014
Rated 5.0 out of 5.0 very good quality hotel. This is my first time to Cheltenham, after a long haul from my country, I need a hotel with quite and clean room to relax. That's Holiday Inn Express Cheltenham. June 29, 2014
Rated 5.0 out of 5.0 by Modern hotel, good staff Great city centre location. Modern hotel with well trained staff. Parking nearby and good quality but £9 per night. Bed could have been a bit bigger. June 26, 2014
Rated 4.0 out of 5.0 by good location, free breakfast. stayed whilst attending the Ukulele Festival of GB. Good location within walking distance of shops, bars restaurants and town hall, Staff could have been a bit more helpful. Ran out of milk at breakfast and when we told the staff the two females on duty didn't really seem bothered. On arrival we were told that we had free wifi but failed to tell us that we need a code from them to log in. Hence I spent about 20 mins trying to get the wifi without success. When we did get the code it was easy to connect to wifi. We got back to the hotel at approx 11.30 pm and joined about 30 other ukulele players for a jamming session in the bar. We were even joined by some girls on a hen party. The hotel staff were quite happy with us playing our ukuleles and singing our hearts out. We were playing till after 2 am in the morning!!They did not try to get rid of us. We frelt really relaxed. June 26, 2014
Rated 5.0 out of 5.0 by uncluttered comfort and quality service Our room was comfortable and tastefully furnished in a modern, uncluttered design. Excellent use of space. Very helpful, friendly and efficient reception desk team. Just a pity there was no bacon for breakfast! June 25, 2014
Rated 4.0 out of 5.0 by Well situated and value for money Friendly staff, clean, functional and value for money. only critic was no hotel parking and local was expensive even with hotel discount (-25%) June 23, 2014
Rated 5.0 out of 5.0 by reception the young man on duty when we arrived went out of his way to ensure we were happy June 22, 2014
Rated 5.0 out of 5.0 by Spacious and Immaculate rooms, Excellent Location The rooms were very spacious and sparkling. The hotel is right next to the shopping centre/high street, so good options for dinner. June 20, 2014
Rated 5.0 out of 5.0 by Great location and Great service My friend and I visited this hotel in June 2014 and it was excellent. The staff were very friendly and extremely helpful which made our stay in Cheltenham even better. We would definitely recommend this hotel. June 12, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff. I stayed at the Cheltenham Holiday Inn Express with two of my children for the Science Festival. It was an easy walk into the town so very convenient. The Hotel was clean, the staff were friendly and it was an added bonus to have an outside seating area - where we played cards! My only negative comment would be that the room was very warm indeed and the controls seemed to have little effect. Also - and this was not a fault of the hotel - the revellers on the Saturday night showed scant consideration for those trying to sleep at 3.30 am!!! As a Mother travelling with children I felt safe, well looked after - the staff were incredibly polite, friendly and only too happy to provide us with the toothbrushes we had forgotten! - and very pleased with the fruit, yoghurt, croissants and cereal (my request for soya milk instantly satisfied) that filled us all up for the day!. Will certainly return for the next festival. June 11, 2014
Rated 5.0 out of 5.0 by Staff are excellent. I stayed 5-7th June in room 419 which was great, we then had to stay a further night and was put in room 219 which unfortunately had a very stained chair plus a stain on the carpet. However as this was a last minute stay (my son was in hospital) we did not mention this on our departure. The welcome the staff gave us and the help with enabling us to stay an extra night plus looking after our luggage was superb. All the staff are friendly and helpful and as we come to Cheltenham regularly we always endeavour to stay here. Would thoroughly recommend this hotel especially as the location is perfect. June 11, 2014
Rated 5.0 out of 5.0 by This has to be the Best Holiday Inn in the UK I am a disabled guest and I basically needed a room for the evening before a medical procedure. I was greeted by an excellent male receptionist who made me immediately feel at ease. He showed genuine concern for me as I was in a wheelchair and provided a first class service. He ensured that both me and my wife were aware of all the features of the hotel and the surrounding area. The room was huge. The walk-in bathroom was excellent and the shower magnificent. The breakfast was by far the best I have experienced in any Express, indeed it was the best I have had in many hotels in recent months. Free WI FI, free newspapers and huge discounts for restaurants in the local area. Finally, the receptionist approached us at breakfast and addressed me by name - he was concerned to know if I had had a pleasant stay. The check-out staff were equally efficient and again wanted assurance that they had provided an excellent service. I would dearly like the opportunity to return June 10, 2014
Rated 5.0 out of 5.0 by excellent value for money Excellent value for money. Very helpful staff. Would recommend June 4, 2014
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