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Rated 4.3 out of 5 by 270 reviewers.
Rated 4.0 out of 5.0 by Well situated and value for money Friendly staff, clean, functional and value for money. only critic was no hotel parking and local was expensive even with hotel discount (-25%) June 23, 2014
Rated 5.0 out of 5.0 by reception the young man on duty when we arrived went out of his way to ensure we were happy June 22, 2014
Rated 5.0 out of 5.0 by Spacious and Immaculate rooms, Excellent Location The rooms were very spacious and sparkling. The hotel is right next to the shopping centre/high street, so good options for dinner. June 20, 2014
Rated 5.0 out of 5.0 by Great location and Great service My friend and I visited this hotel in June 2014 and it was excellent. The staff were very friendly and extremely helpful which made our stay in Cheltenham even better. We would definitely recommend this hotel. June 12, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff. I stayed at the Cheltenham Holiday Inn Express with two of my children for the Science Festival. It was an easy walk into the town so very convenient. The Hotel was clean, the staff were friendly and it was an added bonus to have an outside seating area - where we played cards! My only negative comment would be that the room was very warm indeed and the controls seemed to have little effect. Also - and this was not a fault of the hotel - the revellers on the Saturday night showed scant consideration for those trying to sleep at 3.30 am!!! As a Mother travelling with children I felt safe, well looked after - the staff were incredibly polite, friendly and only too happy to provide us with the toothbrushes we had forgotten! - and very pleased with the fruit, yoghurt, croissants and cereal (my request for soya milk instantly satisfied) that filled us all up for the day!. Will certainly return for the next festival. June 11, 2014
Rated 5.0 out of 5.0 by Staff are excellent. I stayed 5-7th June in room 419 which was great, we then had to stay a further night and was put in room 219 which unfortunately had a very stained chair plus a stain on the carpet. However as this was a last minute stay (my son was in hospital) we did not mention this on our departure. The welcome the staff gave us and the help with enabling us to stay an extra night plus looking after our luggage was superb. All the staff are friendly and helpful and as we come to Cheltenham regularly we always endeavour to stay here. Would thoroughly recommend this hotel especially as the location is perfect. June 11, 2014
Rated 5.0 out of 5.0 by This has to be the Best Holiday Inn in the UK I am a disabled guest and I basically needed a room for the evening before a medical procedure. I was greeted by an excellent male receptionist who made me immediately feel at ease. He showed genuine concern for me as I was in a wheelchair and provided a first class service. He ensured that both me and my wife were aware of all the features of the hotel and the surrounding area. The room was huge. The walk-in bathroom was excellent and the shower magnificent. The breakfast was by far the best I have experienced in any Express, indeed it was the best I have had in many hotels in recent months. Free WI FI, free newspapers and huge discounts for restaurants in the local area. Finally, the receptionist approached us at breakfast and addressed me by name - he was concerned to know if I had had a pleasant stay. The check-out staff were equally efficient and again wanted assurance that they had provided an excellent service. I would dearly like the opportunity to return June 10, 2014
Rated 5.0 out of 5.0 by excellent value for money Excellent value for money. Very helpful staff. Would recommend June 4, 2014
Rated 3.0 out of 5.0 by Nearly, but not quite there Nice clean facility, though difficult to get to. Breakfast was decent, though warm plates and a few more cooked food options and a little more variation would make it really good. Layout of the kitchen area was cramped, as is so often the cases in such places; until you know the layout you find yourself retracing your steps a few times. Room was too small (narrow). There was an open style wardrobe for clothes, but it was barely large enough. My suitcase dominated the room, and I had to locate it by the window. My bathroom smelled awfully of old cigarette smoke; the clerk said that was caused by the ventilation system. Other than that the bathroom was clean, the faucet and shower head modern and properly functioning - very nice, in fact. I can't accept the logic of a hotel accepting business guests without an iron and ironing board as standard. equipment. The wardrobe area was too small to allow one to hide such equipment anyway. I had intended to stay in this facility for two weeks, but the cramped nature of the room just overwhelmed me, and I would have moved to a different hotel had my plans not changed for other reasons. The staff were very pleasant and helpful, no disappointments at all there. June 3, 2014
Rated 4.0 out of 5.0 by 30 may 2014 stayed with my girlfriend one night this time have stayed here before and have always liked it .nice location nice rooms,nice staff did not have breakfast or used wifi this time but did not like the brakfast last time i stayed but wifi worked ok June 3, 2014
Rated 5.0 out of 5.0 by Great overall Experiance I enjoyed my stay and overall the experience was extremely good. June 1, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express Breakfast Shambles Breakfast arrangement is awful, totally unacceptable. Sausage, beans May 30, 2014
Rated 5.0 out of 5.0 by Good night at Cheltenham Really smart hotel with excellent staff - particularly at Reception.. Indeed the initial welcome was just as good as the very first Holiday Inn welcome which we experienced in Birmingham in 1973 just after they had opened up in this country for the first time. Our only grouse was the fact that the duvets were too hot for the time of year. Something lighter would be much appreciated. May 28, 2014
Rated 4.0 out of 5.0 by Great overall Stayed here once just for one night. The room itself was nice and modern, clean and welcoming. There were a few problems however; The air conditioning unit was situated above the door and far away from the bed, meaning the rest of the bedroom was extremely warm and made for an uncomfortable night. The TV also seemed to be faulty, immediately turning itself off after trying to turn it on. May 27, 2014
Rated 4.0 out of 5.0 by Great Room and Fantastic Staff Excellent Stay, just wish the breakfast was better! May 26, 2014
Rated 5.0 out of 5.0 by Cheltenham stay Pretty good overall, good location for the town centre, solid service throughout May 24, 2014
Rated 4.0 out of 5.0 by Mixed It was a pleasant stay and there can be improvements in overall quality as I mentioned in my earlier feedbacks. May 21, 2014
Rated 5.0 out of 5.0 by Always a good choice Have stayed in this hotel on a number of occasions for work. It's always clean and comfortable with friendly and efficient service. Great location with a good choice of restaurants, cinema and gym just across the road. May 19, 2014
Rated 5.0 out of 5.0 Good city centre clean hotel The hotel is a good clean hotel based in the centre of the city. The price is good, the food is good and the service is excellent May 17, 2014
Rated 5.0 out of 5.0 by Always upto standard Took two rooms for the family( 501 and 502) including a Disabled access room for my younger daughter. The rooms were perfectly adequate...the Accessible room really spacious and good in all respects except that I felt the shower seat was a bit narrow. The staff at the hotel are superb...helpful and smiling at all times; they make the hotel a pleasure to stay at. Lucy is a fabulous Front desk manager always going the extra mile to ensure that requests are promptly attended to. Been to this hotel a half dozen times since June last year and will definitely return. May 16, 2014
Rated 5.0 out of 5.0 by Real comfort in a town centre location. What a lovely experience to find such a welcoming and comfortable hotel so conveniently placed in Cheltenham's town centre. "The Brewery" complex across the road, offered great choices for eating in the evenings, and it was an easy walk into The Promenade shops, and the Imperial Gardens. All the staff at the hotel were most helpful, and the comfortable sofas and chairs in the bar area made for a relaxing stay. The beds were very comfortable, and the sound proofing was excellent as we did not hear any traffic noise. Although the hotel does not have its own car park, the NCP one is just next door, and although a bit pricey, it was nice to find that there was a concession given by the hotel towards this cost. I would recommend this hotel to anyone wanting a few days in this lovely Georgian town. May 13, 2014
Rated 4.0 out of 5.0 by Zweckmässiges Hotel Zweckmässiges Hotel, Im Vergleich zu anderen Hotels in der Region gutes Preis/Leistungsverhältnis und moderne Ausstattung. May 13, 2014
Rated 4.0 out of 5.0 by Great Service Very convenient place to stay for me the Hotel is of good standard and the staff are very helpful. May 7, 2014
Rated 5.0 out of 5.0 by Very Good all round Greeted by friendly staff paying attention to detail. The Hotel is very comfortable and friendly to stay in and convenient for the town. May 7, 2014
Rated 4.0 out of 5.0 by At the heart of things The hotel was booked as it was central to our needs. It was comfortable and the reception staff were very helpful. May 7, 2014
Rated 5.0 out of 5.0 by good bar real good friendly people and a 24hr bar. would go back again. the hole holtel was clean . and nothing was any trouble May 6, 2014
Rated 2.0 out of 5.0 by Poor quality breakfast, soul less rooms - GREAT staff though The hotel is clean and the staff were very polite and good at what they do. The room was adequate but don't expect anything "exciting" in the rooms. Breakfast was DIRE! Left and went elsewhere. Awful "motorway services" style food server hatches, pale (cheap looking) sausages, sloppy baked beans and soggy scrambled egg. Dining area is just unpleasant. Will not return to Holiday Inn Express EVER! May 6, 2014
Rated 5.0 out of 5.0 by Very good service/excellent staff Have used this hotel a number of times over the years and have always found it consistenly clean and fresh. Very helpful staff who did their utmost to welcome guests and assist them. May 4, 2014
Rated 4.0 out of 5.0 by Improvements Please at least provide an ironing board and iron in every room. Secondly I believe the room doors latches are faulty in many rooms, as the door closes with bang. Rooms are not at all sound proof. The shower gel and hand gel are not of great quality. The room air conditioner/heater temperature is not working properly and it makes sound in some rooms. I hope this feedback will help to grow further. May 3, 2014
Rated 5.0 out of 5.0 by Great service -great value Our experience was heightened by the superior level of the staff who almost became tour guides for us-breakfast was a great start to the day and the rooms although not large were comfortable, clean and more than adequate for us as tourists. Situated centrally within walking distance to the buses and shops-would definitely stay again! April 30, 2014
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