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Rated 4.3 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by convenience and car parking Site well placed to visit Cheltenham. Car park fees in NCP car park a bit excessive when hotel does not have its own car park. February 10, 2014
Rated 5.0 out of 5.0 by Hen do stay Nice clean hotel, good location. Excellent value for money. February 8, 2014
Rated 4.0 out of 5.0 by Pleasant room and bar lounge The hotel was of a good standard and staff were very helpful. Our room was comfortable and clean with good facilities. Bar area was pleasant and drink prices reasonable. Breakfast was a bit chaotic and menu choice wasn't great - but then we didn't book it for those qualities . Overall very good value for money and well worth a short stay ! February 5, 2014
Rated 4.0 out of 5.0 by Festival trials stay Very good things about this hotel: complimentary newspapers, internet February 5, 2014
Rated 3.0 out of 5.0 by Comfortable but could do better Comfortable and clean hotel in a convenient location, but could do better. Checkout process was slow with only one front desk staff and noise in corridor leaks into rooms February 2, 2014
Rated 5.0 out of 5.0 by Never Fails I always stay at the Holiday Inn Express chain of hotels whether it's for business or Leisure and the Cheltenham branch promotes the company really well. The staff were friendly and nothing was too much trouble for them, even down to booking a taxi for me. On this occasion I was travelling alone and feel safe and secure while staying there. The breakfast was good and you've plenty of choice. It is in a good location not far from the high street and good access to various venues, restaurants and cinema. I don't know if the company have an "Employees of the Month" incentive, but it's worth thinking about, as ALL staff I came in contact with during my stay were BRILLIANT. Thank you January 31, 2014
Rated 4.0 out of 5.0 by Good value, clean and comfortable Excellent value nice clean room. Friendly staff. Convenient location. The breakfast is nothing special but at this price, who's complaining? January 31, 2014
Rated 5.0 out of 5.0 by Good hotel for our requirements As stated we have stayed here in the last three years and are never disappointed, January 30, 2014
Rated 5.0 out of 5.0 by Good location, cleanliness, value We were very happy with the location, cleanliness and value of this hotel. Friendly staff and very comfortable room. January 30, 2014
Rated 5.0 out of 5.0 by Cheltenham for the races The staff at this hotel are excellent. very friendly and welcoming. the room was pretty good for the price and breakfast was certainly better than good enough considering it is included in the cost. The bar/lounge area is pleasant with attentive and friendly staff and the coffee is nice and not over prices. Very good spot to stay for the races, only £5 in a taxi. Good cinema complex (cine world) across the road with a huge choice of well known eateries. January 29, 2014
Rated 5.0 out of 5.0 by great location and great breakfast This hotel is well located close to many restaurants in an area known as the brewery. It is also convenient for the racecourse. January 29, 2014
Rated 4.0 out of 5.0 by Good Location, clean Situated a stones throw from the Brewery complex (cinema, gym, restaurants), the Holidat Inn Express gave me a really good nights sleep (no disturbances at all during the night). Staff were attentive and efficient. Breakfasts though were disappointing... very little choice for cooked breakfast (scrambled eggs, beans and pork sausages). January 29, 2014
Rated 4.0 out of 5.0 by Does what it says on the tin with great service. Good location makes this an ideal hotel for visiting the town. Staff were some of the best I have seen in the industry. Decent room was clean, although the staff failed to find any softer pillows on request. Breakfast is OK on the hot buffet side (3 dishes) but a reasonable choice of cereal and bread. Its a budget hotel but the service was beyond that status. January 26, 2014
Rated 4.0 out of 5.0 by Over Night Stay Good Hotel, rooms clean and tidy, the Breakfast is poor. January 23, 2014
Rated 5.0 out of 5.0 by business stop over Stayed here for business good central location of full use of fitness first gym January 19, 2014
Rated 3.0 out of 5.0 by Okay Nothing really stands out but everything okay. The only complaint is car park not connected to hotel. Overall okay. January 19, 2014
Rated 5.0 out of 5.0 by Overnight stay Overall it was great value for money as it was booked through Groupon offer. The staff were very helpful and checked us in early as requested because we were going to a Wedding . The room and bathroom was clean, comfortable although we didn't spend much time in the room. The self service breakfast was adequate with a varitey of choice and the staff kept the tables clean. I would use Holiday Inn Express when visiting another town. January 16, 2014
Rated 5.0 out of 5.0 by Excellent Location great Hotel This hotel is bang in the middle of town but not in the middle when it comes to decor and room size, it is undoubtably at the top end. Great location, modern, clean and bright. Offers great rooms at affordable prices. Really quite and comfortable. Really got their act together and it shows. Would strongly recommend this hotel. January 16, 2014
Rated 4.0 out of 5.0 by Lovely clean hotel Nice reception area, reception staff friendly. Room clean and comfortable. Breakfast choices good would be nice to have had bacon. January 15, 2014
Rated 4.0 out of 5.0 by Good value for money The cost for a Saturday night stay was very reasonable.Having stayed before we knew it would be a buffet style breakfast which did not disappoint.The room was clean but basic and the bed comfy. January 15, 2014
Rated 4.0 out of 5.0 by 1 night stay at the Holiday Inn express Cheltenham Mostly all I could have expected. Staff, appearance and cleanliness were great. A Spa is available for use free of charge but it is across the road and a First fitness suite which was fine. Parking was in a NCP car park within easy walking distance for people carrying cases (Maybe disabled folk may have a problem) although they did have a waiting/drop off bay on the road outside the lobby. The car park was not expensive and you get a ticket for discount as a hotel guest. You also get a card for 15% off Mon - Fri at Flynn's Brasserie which is well recommended. The only negative point is that I booked 2 double rooms well in advance of 30 days and upon arrival we were told that only one double room was available and my guests had to have a twin room. Not so good if you plan a romantic getaway but did not necessarily impact greatly upon our overall enjoyment of staying here. January 11, 2014
Rated 5.0 out of 5.0 by WEEKEND STAY First time stay at Holiday inn express cheltenem. The hotel and staff couldn't have been better. clean, comfortable and excellent value for money. The staff where friendly, helpful and courteous. The rooms where comfortable, clean and well appointed. I would definitely be stay at this hotel again and recommend it to others. January 9, 2014
Rated 2.0 out of 5.0 by Excellent location & price but not a great experience The location & price were excellent and this is why we booked but had 3 complaints: (1) Hard, uncomfortable pillows (2) Noisy heating system in hotel The above 2 meant a very poor nights sleep (3) As a Platinum member was asked on arrival if I wanted a free drink or snack or 500 points - I chose the latter, was given a voucher. In looking at it later on arriving home it is for 300 points January 9, 2014
Rated 4.0 out of 5.0 by Clean new hotel Nice hotel centrally located. No parking available so drop off was a challenge that was not helped by the one way streets. The bed was too soft, not much support from the bed mattress and both my husband and I ended up with back ache. Very friendly staff. January 8, 2014
Rated 4.0 out of 5.0 by Ideal location Our stay was shortly before Christmas, and although there was a party downstairs, we were not disturbed at all. Ideal location for going out for a meal and hotel was comfortable and clean. January 8, 2014
Rated 1.0 out of 5.0 by Unmade up room We are Holiday Inn customers of over 30 years but recently have used other brands. We stayed at this hotel because we attended a race meeting on New Years Day. After a really miserable and wet day we checked into the hotel at 4.30pm and we were looking forward to having a shower and getting warm. When we entered the room it had not been made up. The bed was a mess used towels had been thrown around the room and the cups were half full of coffee. I phoned reception and was told to come back and have a complimentary drink whilst the room was cleaned as they had no spare room. When we got to reception a room had appeared from somewhere and we went to it. Later at night someone phoned our room with an apology that I accepted and was told that 10000 reward points would be credited to my account. On checking out I was given another apology that I accepted again and was asked for my e-mail address so that a manager could get in touch. I can understand that these things can happen but can not accept that no complimentary drink was offered, no reward points have been credited to my account and no one has got in touch. The only reason I am submitting this poor review is not because of the unmade room but because of the poor after care. January 7, 2014
Rated 4.0 out of 5.0 by Excellent value, comfort and cleanliness We had a very comfortable stay. Everything we needed for a short break.. Excellent value. only one complaint the 'free' breakfast was not worth having. No problem though as excellent location to pop into the town to find somewhere. January 7, 2014
Rated 5.0 out of 5.0 by Great location This hotel is ideally placed for the heart of Cheltenham, being a two minute from restaurants in the Brewery centre, and five minutes on foot from the centre of Cheltenham and the Promenade. Easy parking next door in an NCP is discounted at front desk. January 7, 2014
Rated 4.0 out of 5.0 by Good Option For a short budget stay, Hoilday Inn Express Cheltenham is well worth considering. Clean rooms, modern interiors, helpful, friendly staff. Great location for walk into town. January 6, 2014
Rated 5.0 out of 5.0 by Always a great stay at this hotel I stay at this hotel at least a couple of times a year on trips to the horse racing. I know that the rooms are generally basic but the rooms are always clean, the breakfast is great and the staff are always super helpful and friendly. The last time I was there in December 2013, I asked for an early check in which was provided. I will be back for my next stay at the end of January 2014. Thanks to all the staff at this hotel. It was about time I wrote a review to say how much I like the hotel and its staff! Keep up the great work. January 5, 2014
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