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Rated 4.7 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Another Great HIE Experience As my daughter drove us up to the hotel, I said, "Oh good, Holiday Inn Express, your home away from home." She asked, "Where does is say that?" Well it doesn't, but it should. This was our third stay at an HIE somewhere in the country in two months, and it is so welcoming to know just what comfort and service to expect. The great breakfast, microwave and fridge really humanize the stay. To say nothing of the staff--shout out to Katy and Dustin, as well as the housekeepers and the maintenance staff. My only grumble is the old-fashioned and noisy HVAC units that go on and off all night so the "on" wakes me up. This is typical of HIE throughout the country. Please install central air with thermostats; our unit broke and was quickly repaired, but that is not what I am talking about--there is nothing the staff can do about the entire system; that is a management issue nationwide--please address. October 15, 2014
Rated 2.0 out of 5.0 by Great service we got in a little early, our room was not ready but the gentleman at the front desk took my name and phone number and said he would give me a call when a room was ready. I received a call at 12:30 letting me know that at our convenience our room was ready. I thanked the gentleman that called me and told him that I really appreciated the call, that was very nice of him to offer and then follow up. Kuddos! October 15, 2014
Rated 5.0 out of 5.0 by The Staff Your staff is what makes this such a great place to stay. From the sweet ladies that cleaned the room to the college students that maintain the breakfast area. They were genuinely courteous and responsive, The front desk accommodated us in every way. We had an option to stay closer to the airport the night we flew out, we had stayed Thurs thru tues, in Cheney and then checked out to go sight seeing. We liked it so well we just checked back in fri. October 13, 2014
Rated 5.0 out of 5.0 by Wonderful staff, comfortable room, quiet. If I could request anything, it would be gluten-free bagels or muffins, as offered in other HI Express locations. Not a deal breaker, by any means. The stay was lovely. Thank you. October 10, 2014
Rated 5.0 out of 5.0 by Great Staff We traveled on two road trips so far from Missouri to Seattle, Washington. The first we flew to Mo. and drove back on the southern route (6 nites on the road). And we recently drove from Seattle to Mo. on the northern route (6 nites on the road) stayed at HIE throughout the travel routes and due shortly to return to Seattle. So far the staff at every HIE have been very friendly and we felt very welcomed. The things that were irritating though, were the electronic lights at night. There were some green, red, blue and white flashing lights thru-out the night in the room that could use some shielding from view as you lay on the bed. At one property (can't remember exactly which one) but only when you lay on the bed is it noticeable, the cablebox for the TV that is mounted behind and too low of the TV Screen has a very bright green light that I used my computer case to shield it, And facial tissue issue (4 or 5 left in the box?) in 3 consecutive night at 3 different stays is a bit much. Oh, and also check those motor noises from the roof exhaust fans and some of the air conditioners. Otherwise great. October 9, 2014
Rated 5.0 out of 5.0 by Great staff & service Staff is welcoming and pleasant. We love staying there, when we travel we try and stay at Holiday Inn Express hotels. October 8, 2014
Rated 5.0 out of 5.0 by Comfortable BED THE BED! YES, YES YES .........................................Yes October 2, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable We were very impressed with the room as it was extremely clean and in excellent condition. The bedding was comfortable. Because our daughter goes to college in this town, we will be staying here again. It great to find a nice hotel where the staff treats you well when visiting. October 2, 2014
Rated 5.0 out of 5.0 by Neat place in Cheney This is the place to stay if you have to spend time in Cheney. Great room and staff, and includes a good breakfast. September 30, 2014
Rated 5.0 out of 5.0 by Very friendly Check in was great and easy, I was upgraded to a suite. Staff made sure that my stay went towards my rewards program without being asked. September 30, 2014
Rated 5.0 out of 5.0 by Great Facility We enjoyed our stay. The facility was well taken care of and quiet. The staff was friendly and helpful. September 30, 2014
Rated 5.0 out of 5.0 by Very pleasant experience Everything about this hotel was first rate. From the staff at the front desk and their helpful advice to all the amenities. The room was clean, and everything worked! Love the labeling on the pillows (firm, soft) right on the pillowcase. Pools were clean and just the right temperature (not too cool or too hot). The breakfast was the real surprise though. I was prepared for some bagels and cereal. They had eggs, sausage, gravy, and pancakes as well as excellent choices for yogurt, breads, rolls and of course, their yummy cinnamon buns. I plan to go back if I am ever in the area again. Well done! September 26, 2014
Rated 5.0 out of 5.0 by High end bed quality of sleep I did not expect the quality of amenities that they offered and how clean and well kept they were. This hotel was a very plesent surprise especially the bed and pillow quality. Very good night sleep. Thanks for the experience. September 18, 2014
Rated 5.0 out of 5.0 by Fun time This hotel has always had friendly staff. The rooms are always clean. Such an enjoyable place. September 12, 2014
Rated 5.0 out of 5.0 by Excellent beds and clean rooms Would stay again. Enjoyed having a great place to stay while visiting my children who attend EWU. I look forward to further future visits,. September 8, 2014
Rated 5.0 out of 5.0 by Great hotel with excellent staff This is our second stay at this great hotel and we have nothing, but good things to say about this hotel. Our first stay was accidental while on our way to Seatle, but we fell in love with this hotel after the first stay. Jessika in the kitchen and her colleague were awesome and Autumn at the front desk is awesome with the permanent helpful smile on her face. Every staff we came in contact with during our stay from August 29th - 31st was awesome. I can not forget the varieties of breakfast choices our palate were treated to. We will definately stay again. Abiola Calgary September 4, 2014
Rated 5.0 out of 5.0 by Warm staff Clean Room Staff very friendly and helpful. Room was clean and inviting. Beds comfy. Pool area very clean and well kept. Nice place to relax after a long drive. September 2, 2014
Rated 4.0 out of 5.0 by Good place to stay Good place to stay, great staff, a little farther from highway then we thought. Suites smaller than expected but still spacious. Cleanliness good could be better. September 1, 2014
Rated 5.0 out of 5.0 by wonderful staff We really enjoyed our stay here. The room was excellent, comfortable bed and nice sized pillows, unlike those smaller ones you see more often. The location was great for touring (Spokane area, Coeur D'alene, Idaho, etc) and perfect for an Eastern Washington football game as the hotel provides a convienent shuttle service to and from the game. The staff was curtious and extremely helpful.. August 31, 2014
Rated 5.0 out of 5.0 by Quiet Room, Excellent Breakfast and Friendly Staff We stayed during the last week of July 2014 for 9 nights and we had a wonderful stay. Very comfortable beds and there is shopping for groceries etc. close by. The breakfast room staff kept the breakfast items well stocked and there was good variety, We enjoyed the quiet university city too. August 29, 2014
Rated 4.0 out of 5.0 by Friendly and Comfortable Our stay was very good. We were provided with what we expect from Holiday Inn... Cleanliness, friendliness, and a comfortable stay. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service plus good breakfast I would recommend this Hotel to anyone. Since it is in a college town there are all kinds of beautiful people of all ages in the town. In addition, there are very close amenities that a traveler might need. August 22, 2014
Rated 5.0 out of 5.0 by Great Service and location! Enjoyed this location. I have never had a bad experience with any of the locations. This one is great. Highly recommended! August 21, 2014
Rated 5.0 out of 5.0 by HIE Cheney Good location, close to stores and restaurants, and nice spacious rooms August 19, 2014
Rated 1.0 out of 5.0 by Bad on a number of fronts There were a number of issues during this stay : -We asked for a quiet room. Unfortunately there are train tracks close by and train noise. Also traffic and sirens can be heard. -No internet available during entire stay. I called the front desk and was indicated they were aware and working on the problem. -the front desk called maintenance to fix a squeaky bathroom door but apparently no wd-40 or oil available to fix so they couldn't do anything. -lawn service started in front of our window shortly before 7am. Asked about the hospitality promise and not offered refund for no internet. I did receive a message that I would be awarded some member points for the problems. Not a relaxing stay unfortunately. August 17, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Clean room, very comfortable bed and pillows. Nice location away from the freeway. Nice to have dumbbells in the fitness room. The internet access was spotty - maybe too many people on, but customer service was able to help me. If you're picky about breakfast you might want to bring your own. I prefer real oatmeal (they had instant) and fresh fruit - I'd like to see more healthful options but this was the typical hotel breakfast. Coffee was decent though! August 11, 2014
Rated 5.0 out of 5.0 by comfortable overnight stay We had plenty of room, comfortable beds in a quiet setting. Very friendly staff and quick check out. August 3, 2014
Rated 5.0 out of 5.0 by Great place to stay in Cheney Spacious clean comfortable rooms. Excellent friendly service and nice large breakfast. Highly recommend. August 3, 2014
Rated 5.0 out of 5.0 by Good Stay Very Clean, easily accessible fair price and comfortable July 30, 2014
Rated 5.0 out of 5.0 by Travel stop Traveling through the area and stopped for the night. This was one of the cleanest and nicest of the hotels during the trip. Would highly recommend the Cheney Holiday Inn Express. July 29, 2014
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