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Rated 4.6 out of 5 by 68 reviewers.
Rated 1.0 out of 5.0 by Unpleasant stay The price was hiked up and the service was lowered. Stayed during the state track meet, the price was hiked up 45.00 over normal rate and the staff was short and seem to be very busy, to busy to take care of any request. I have stayed at several HIE for many years and this was the worse. June 10, 2014
Rated 5.0 out of 5.0 Nice Hotel Nice Hotel, but a little pricey. Similar motels were available at a lower cost. June 2, 2014
Rated 4.0 out of 5.0 by Friendly, co-operative staff A great resting stop just off the highway. Overall we had a good time at the HI express, staff very cooperative and helpful. Only disappointment, the breakfast selections :-( May 28, 2014
Rated 5.0 out of 5.0 by Great experience ! Love this place! Always friendly and helpful. The only change I would make is brighter lights in the bathroom where I do my makeup. May 27, 2014
Rated 4.0 out of 5.0 by Overall, a decent place. Stayed here for 2 nights on a vacation trip with my wife and daughter. The lady at the front desk was awesome, and friendly. She got us booked in without a reservation, and even found a money-saving deal for us. The room we were in was very spacious and clean, with a microwave, a fridge, and 2 sinks (bathroom and a bar sink). The only drawback of the room was that the microwave was above the bar sink, and difficult to use easily. A very nice touch was that the hotel supplies microwaveable bowls, and utensils, as well as dish-washing soap. The only drawback that we found was that the pool was quite cold. There was just no way that my 2.5 year old daughter or I could go in it. The hot tub was nice though. Shopping nearby was a great bonus, but there is no real sidewalk to get from the hotel to the crossing at the lights. You have to walk across the grass. The train tracks next to the hotel weren't much of a big deal. You could barely hear the trains roll through. The breakfast closes at 9:30, and I wasn't able to partake, although my wife says that it was a very good selection. All in all, a good place to stay, other than the pool temperature... May 26, 2014
Rated 4.0 out of 5.0 by Great service The nicest staff I have talked to in a long time. The area was clean and tidy. I would definitely stay there again. May 18, 2014
Rated 4.0 out of 5.0 by Priority Club member This is the first time I've ever stayed at a HI Express when I have NOT been given a "goodie" bag for being a Priority Club member. When we asked about it, the gal at the desk said that they were told only Platium Priority Club members were offered these things. Why be a priority club member if there are no benefits? Her excuse was that they'd been taking over by IHG and it was their policy to reduce the perks for members. Upon check-in...the gals at the desk need to speak S-L-O-W-E-R...I know they say the same thing over and over...but honestly, she went on and on and it was difficult to understand. We also wanted to check in using two credit cards (so we didn't need to split the bill upon checkout. She couldn't figure out how that worked...the guy in the morning, upon checkout...was much more friendly about it and explained the process. May 18, 2014
Rated 2.0 out of 5.0 by Suitable but pricey For Cheney this is the high end place to stay. Not so sure the price charged is equal to the value you get. My room was near the pool which was busy and noisy. The refrigerator did not function and the hallway noise was high due to younger guests nearby. May 6, 2014
Rated 5.0 out of 5.0 by Back to the old HI Express! Again, very nice place to stay for the Killin Dinner Dance at EWU. Last year the shuttle stopped at 4 pm, which was a DISASTER. I asked that it be reconsidered for 2014's event and it was. Shuttle service/driver SUPERIOR! Our room was not ready upon arrival but the desk clerk took our number to call us; he was EXTREMELY helpful and courteous. Breakfast was very good, and women cleaning tables and restocking food items were very attentive and kept the tables picked up/cleaned off. VERY good experience again. Would definitely recommend this hotel. May 5, 2014
Rated 5.0 out of 5.0 by Comfort and Convenience When visiting Cheney for football, reunions, seeing the kid in college....this is the place to stay! Decent rates, convenience, and comfort with a breakfast buffet included! You can't go wrong here! May 5, 2014
Rated 5.0 out of 5.0 by Great place to stay in Cheney Very well kept up and clean. The bed and pillows were comfortable and I slept very well. A train could be heard in the distance but it did not affect my sleep. May 2, 2014
Rated 5.0 out of 5.0 by Handicap Room Although I am not handicapped I was put in a handicapped room. At the time I made the reservation I wasn't told there was nothing else available. The room itself was great as usual but I found the bathroom very uncomfortable to use. The shower set-up in particular was a problem and I ended up on check-out day not showering at all. I will travel to Cheney again in the very near future and will be staying at the property. All in all this is a great hotel. April 30, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Was greeted by friendly staff who checked us in quickly. The hotel was clean and the beds were comfortable. There were plenty of food choices at the breakfast that was included in the price of our stay. We will stay there again. April 28, 2014
Rated 4.0 out of 5.0 by Great service nice location While I was not thrilled with looking out our window into someone's back yard the room was quiet and close to shops. Shower pressure left a lot to be desired but everything else was nice. April 26, 2014
Rated 4.0 out of 5.0 by Nice overall Very comfortable, up-to-date, clean property. Staff was friendly and helpful. The king bed was probably the most comfortable hotel bed I have ever slept on. The hot breakfast in the morning was ok, but not great. I don't care for powdered eggs. I would definitely stay at another Holiday Inn Express if it is as nice as this one in Cheney. April 19, 2014
Rated 2.0 out of 5.0 by Not Pleased! 1st morning - not much breakfast to choose from. There was a tiny bit of scrambled eggs, no bacon or sausage, 1 slice of bread and 1 english muffin. 2nd morning not much better. The person in charge of the food was too busy standing around talking to co-worker than putting out food. Still no bread products, there were 4 omlets, gravy and no biscuits. Was awakened at 1:30 in the moring by the loud neighbors partying in their room and the hallway - constantly opening and closing doors. Got no sleep. There was trash left under the bed from the last guests! April 7, 2014
Rated 5.0 out of 5.0 by Top notch rooms, very clean! I love staying at this hotel when I go to Cheney to visit my daughter at college. The front desk staff are always very accommodating to my needs. The continental breakfast is always GREAT! Fresh and hot and a wide variety of choices. It is probably the best Holiday Inn I have ever stayed in. Housekeeping service is also very efficient! April 7, 2014
Rated 3.0 out of 5.0 by Staff was good but breakfast .... Being a member oh IHG, I am able to compare one hotel from the other. While the staff was nice and helpful, the beakfast buffet was disappointing. Whoever was in charge did not keep tabs of the food. With the already limited selection, the ham ir whatever meat offering there was was empty and only two pieces of the cheese omelet were left. I spoke to the staff and she said it will take some time to cook the ham. For somebody who travels because of business, time is important. March 23, 2014
Rated 5.0 out of 5.0 State of the art facility Everything was top notch except the internet speed to access my personal email and information. That is the only fault I find. March 20, 2014
Rated 5.0 out of 5.0 by The most comfortable beds and wonderful service I have stayed at this hotel many times. I have always had efficient friendly service. Wonderful employees. The best night sleep after many hours of driving. The most comfortable beds and bedding. I would recommend it to everyone. March 14, 2014
Rated 5.0 out of 5.0 by Comfortable room and dependable service. We always enjoy our stay at the Cheney Holiday Inn Express. The staff is friendly and helpful, the rooms are clean and cozy, the breakfast has great variety and the hotel is conveniently located near EWU. March 12, 2014
Rated 5.0 out of 5.0 by Very nice, clean, and excellent services My husband and I stayed here for a couple nights and enjoyed our stay. The staff was very nice the rooms were clean and the breakfast was great too. The kids used the pool and hot tub area and enjoyed it also. Would definitely stay here again. March 5, 2014
Rated 5.0 out of 5.0 by Very nice place to stay Didn't expect such a nice place in a little town like Cheney. We figured in a college town people would have to take what they could get and therefore not much effort would go into keeping the place nice. A very pleasant surprise. March 3, 2014
Rated 5.0 out of 5.0 by Clean, Friendly and well appointed I highly recommend this Holiday Inn Express! Great place to stay when visiting your student at Eastern Washington University! Peter Cattle February 17, 2014
Rated 4.0 out of 5.0 by Great service We enjoyed our stay there and everything was wonderful, except the noise of the heating system. It was cold during our stay so it ran frequently during the night and was quite loud. It was loud enough to awaken me multiple times during the night. February 8, 2014
Rated 5.0 out of 5.0 by Great staff and a wonderful alternative to dowtown Spokane From the check in to the young lady "Amanda" in the breakfast room, the staff was very professional, very well trained and a joy to be around while on a business trip. Great staff reflect great management. January 18, 2014
Rated 5.0 out of 5.0 by Great service, close to food and hopping Christmas break was over, so we returned our college student. GO EASTERN!! We normally stay in Spokane, but decided to try this hotel. We were very pleased with the friendly staff, large rooms, comfortable beds, and good breakfast service. The hotel was quiet even though there was quite a few other guests. Very nice place and we will stay again. January 10, 2014
Rated 5.0 out of 5.0 by Location,location that what it is all about Only problem I have is no pet allowed. I travel will my little buddy so have to board him out when we stay in Cheney. Staff works hard to keep the noise level down. Always seems to be teams staying there. I would enjoy a larger sitting area, enjoy the table out side in good weather. January 8, 2014
Rated 5.0 out of 5.0 by This location fits our Washington needs perfectly. Comfort, relaxed and helpful to our needs We stayed in this ( Cheney ) unit the first day it was open for business several years ago. They were still applying finishing touches to the building, but they took care of us and we knew right away that they were very " guest conscious ". We have used this HI Express for every trip to Eastern Washington since then. The staff and facility was excellent from the start, and it has stayed consistent for several years. December 29, 2013
Rated 4.0 out of 5.0 by Nice place Had an enjoyable stay, except one instance on our first night. At 4:45 am some idiot was knocking loudly on our door! They left and I heard them knocking their way down the hall. Other than that, was a very nice stay. Breakfast was very good. Service was excellent. Bed was very comfortable. We will stay here again when we come through this area. GO EAGS. Terry & Margaret. December 8, 2013
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