Rated 4.6 out of 5 by 93
Rated 4.0 out of 5.0 by Targa78 Great service
The nicest staff I have talked to in a long time. The area was clean and tidy. I would definitely stay there again.
May 18, 2014
Rated 4.0 out of 5.0 by zyx1 Priority Club member
This is the first time I've ever stayed at a HI Express when I have NOT been given a "goodie" bag for being a Priority Club member. When we asked about it, the gal at the desk said that they were told only Platium Priority Club members were offered these things. Why be a priority club member if there are no benefits? Her excuse was that they'd been taking over by IHG and it was their policy to reduce the perks for members.
Upon check-in...the gals at the desk need to speak S-L-O-W-E-R...I know they say the same thing over and over...but honestly, she went on and on and it was difficult to understand.
We also wanted to check in using two credit cards (so we didn't need to split the bill upon checkout. She couldn't figure out how that worked...the guy in the morning, upon checkout...was much more friendly about it and explained the process.
May 18, 2014
Rated 2.0 out of 5.0 by Evets Suitable but pricey
For Cheney this is the high end place to stay. Not so sure the price charged is equal to the value you get. My room was near the pool which was busy and noisy. The refrigerator did not function and the hallway noise was high due to younger guests nearby.
May 6, 2014
Rated 5.0 out of 5.0 by CLIP Back to the old HI Express!
Again, very nice place to stay for the Killin Dinner Dance at EWU. Last year the shuttle stopped at 4 pm, which was a DISASTER. I asked that it be reconsidered for 2014's event and it was. Shuttle service/driver SUPERIOR! Our room was not ready upon arrival but the desk clerk took our number to call us; he was EXTREMELY helpful and courteous. Breakfast was very good, and women cleaning tables and restocking food items were very attentive and kept the tables picked up/cleaned off. VERY good experience again. Would definitely recommend this hotel.
May 5, 2014
Rated 5.0 out of 5.0 by travelinggirl73 Comfort and Convenience
When visiting Cheney for football, reunions, seeing the kid in college....this is the place to stay! Decent rates, convenience, and comfort with a breakfast buffet included! You can't go wrong here!
May 5, 2014
Rated 5.0 out of 5.0 by laura425 Great place to stay in Cheney
Very well kept up and clean. The bed and pillows were comfortable and I slept very well. A train could be heard in the distance but it did not affect my sleep.
May 2, 2014
Rated 5.0 out of 5.0 by BlueGirl51 Handicap Room
Although I am not handicapped I was put in a handicapped room. At the time I made the reservation I wasn't told there was nothing else available. The room itself was great as usual but I found the bathroom very uncomfortable to use. The shower set-up in particular was a problem and I ended up on check-out day not showering at all. I will travel to Cheney again in the very near future and will be staying at the property. All in all this is a great hotel.
April 30, 2014
Rated 5.0 out of 5.0 by Brittney613 Clean and comfortable
Was greeted by friendly staff who checked us in quickly. The hotel was clean and the beds were comfortable. There were plenty of food choices at the breakfast that was included in the price of our stay. We will stay there again.
April 28, 2014
Rated 4.0 out of 5.0 by Trainer1234 Great service nice location
While I was not thrilled with looking out our window into someone's back yard the room was quiet and close to shops. Shower pressure left a lot to be desired but everything else was nice.
April 26, 2014
Rated 4.0 out of 5.0 by Ricardo66 Nice overall
Very comfortable, up-to-date, clean property. Staff was friendly and helpful. The king bed was probably the most comfortable hotel bed I have ever slept on. The hot breakfast in the morning was ok, but not great. I don't care for powdered eggs. I would definitely stay at another Holiday Inn Express if it is as nice as this one in Cheney.
April 19, 2014
Rated 2.0 out of 5.0 by Sherry42 Not Pleased!
1st morning - not much breakfast to choose from. There was a tiny bit of scrambled eggs, no bacon or sausage, 1 slice of bread and 1 english muffin.
2nd morning not much better. The person in charge of the food was too busy standing around talking to co-worker than putting out food. Still no bread products, there were 4 omlets, gravy and no biscuits.
Was awakened at 1:30 in the moring by the loud neighbors partying in their room and the hallway - constantly opening and closing doors. Got no sleep.
There was trash left under the bed from the last guests!
April 7, 2014
Rated 5.0 out of 5.0 by gymnast222 Top notch rooms, very clean!
I love staying at this hotel when I go to Cheney to visit my daughter at college. The front desk staff are always very accommodating to my needs. The continental breakfast is always GREAT! Fresh and hot and a wide variety of choices. It is probably the best Holiday Inn I have ever stayed in. Housekeeping service is also very efficient!
April 7, 2014
Rated 3.0 out of 5.0 by Marie162229 Staff was good but breakfast ....
Being a member oh IHG, I am able to compare one hotel from the other. While the staff was nice and helpful, the beakfast buffet was disappointing. Whoever was in charge did not keep tabs of the food. With the already limited selection, the ham ir whatever meat offering there was was empty and only two pieces of the cheese omelet were left. I spoke to the staff and she said it will take some time to cook the ham. For somebody who travels because of business, time is important.
March 23, 2014
Rated 5.0 out of 5.0 State of the art facility
Everything was top notch except the internet speed to access my personal email and information. That is the only fault I find.
March 20, 2014
Rated 5.0 out of 5.0 by Delighted Customer78 The most comfortable beds and wonderful service
I have stayed at this hotel many times. I have always had efficient friendly service. Wonderful employees. The best night sleep after many hours of driving. The most comfortable beds and bedding. I would recommend it to everyone.
March 14, 2014
Rated 5.0 out of 5.0 by jeeter Comfortable room and dependable service.
We always enjoy our stay at the Cheney Holiday Inn Express. The staff is friendly and helpful, the rooms are clean and cozy, the breakfast has great variety and the hotel is conveniently located near EWU.
March 12, 2014
Rated 5.0 out of 5.0 by EWUmom3 Very nice, clean, and excellent services
My husband and I stayed here for a couple nights and enjoyed our stay. The staff was very nice the rooms were clean and the breakfast was great too. The kids used the pool and hot tub area and enjoyed it also. Would definitely stay here again.
March 5, 2014
Rated 5.0 out of 5.0 by peaches14 Very nice place to stay
Didn't expect such a nice place in a little town like Cheney. We figured in a college town people would have to take what they could get and therefore not much effort would go into keeping the place nice. A very pleasant surprise.
March 3, 2014
Rated 5.0 out of 5.0 by PSC1067 Clean, Friendly and well appointed
I highly recommend this Holiday Inn Express! Great place to stay when visiting your student at Eastern Washington University!
February 17, 2014
Rated 4.0 out of 5.0 by cmsc Great service
We enjoyed our stay there and everything was wonderful, except the noise of the heating system. It was cold during our stay so it ran frequently during the night and was quite loud. It was loud enough to awaken me multiple times during the night.
February 8, 2014
Rated 5.0 out of 5.0 by Kerry123 Great staff and a wonderful alternative to dowtown Spokane
From the check in to the young lady "Amanda" in the breakfast room, the staff was very professional, very well trained and a joy to be around while on a business trip. Great staff reflect great management.
January 18, 2014
Rated 5.0 out of 5.0 by eastern mom Great service, close to food and hopping
Christmas break was over, so we returned our college student. GO EASTERN!! We normally stay in Spokane, but decided to try this hotel. We were very pleased with the friendly staff, large rooms, comfortable beds, and good breakfast service.
The hotel was quiet even though there was quite a few other guests.
Very nice place and we will stay again.
January 10, 2014
Rated 5.0 out of 5.0 by 24 on the go Location,location that what it is all about
Only problem I have is no pet allowed. I travel will my little buddy so have to board him out when we stay in Cheney. Staff works hard to keep the noise level down. Always seems to be teams staying there. I would enjoy a larger sitting area, enjoy the table out side in good weather.
January 8, 2014
Rated 5.0 out of 5.0 by john, omaha This location fits our Washington needs perfectly. Comfort, relaxed and helpful to our needs
We stayed in this ( Cheney ) unit the first day it was open for business several years ago. They were still applying finishing touches to the building, but they took care of us and we knew right away that they were very " guest conscious ". We have used this HI Express for every trip to Eastern Washington since then. The staff and facility was excellent from the start, and it has stayed consistent for several years.
December 29, 2013
Rated 4.0 out of 5.0 by GQQSE Nice place
Had an enjoyable stay, except one instance on our first night. At 4:45 am some idiot was knocking loudly on our door! They left and I heard them knocking their way down the hall. Other than that, was a very nice stay. Breakfast was very good. Service was excellent. Bed was very comfortable. We will stay here again when we come through this area. GO EAGS. Terry & Margaret.
December 8, 2013
Rated 5.0 out of 5.0 by Central1 Amazing bed and comfort; slept great.
every experience we have there is excellent, quiet and wonderful beds to sleep in. easy access everything about this Holiday Inn is wonderful.
November 14, 2013
Rated 5.0 out of 5.0 by Whidbey Very Comfortable Stay, Pleasant Staff
I have written reviews for this property many times over the last 6 years. This is a great place to stay. The staff is always pleasant, breakfast which is complimentary if you are a guest of the hotel is always warm and tasty with a variety of things to eat hot or cold. As a Priority member when you check in you typically get a bottle of water, and snack for yourself and the room guests. I enjoy that as I have typically spent a long day on the road prior to getting here. The last two times when I've shown up and this could be because the kids behind the counter are new, I had to ask for a water, they offered me a single bottle of water and acted as if I was only entitled to one. My daughter was with me both times and when I asked the girl for another she said it's for the member. That doesn't make sense but she did give me another water on both occasions which were on different stays a week apart. I haven't had time to follow up on this but that has been the only negative of this hotel. I love staying here, it's quiet, the pool is always clean and so is the fitness room. The housekeeping service is on top of things and the manager is very welcoming whether you're coming or going and to me that's important along with a clean room, fantastic pillows and fluffy towels.
October 6, 2013
Rated 5.0 out of 5.0 by Bates4 Incredibly clean and always friendly staff
We love to stay here when we visit our daughter at college. Never have we had a bad experience of any kind. From check in to check out, the staff in every area is fabulous and engaging. All the way down to house keeping. I can only assume that the staff reflects the type of management they are under. Great job!
October 3, 2013
Rated 5.0 out of 5.0 by eaglinflyt Front Desk Staff Courteous and Helpful
Highly recommend this hotel. Right off the main street in Cheney and close to EWU.
You do pay a little more for the room but staying close to the college is a priority for me and this hotel beats the one other hotel in Cheney. Although there are other hotels within a 10 mile radius this is the best hotel located in town.
Beds are comfortable, rooms clean. Some of the hotel cleaning staff know minimal English but they are always smiling and point you in the right direction.
Front desk staff is helpful, fast and courteous - they seem to understand that when you get in at midnight you are only looking for that bed and that it's not conversation time unless you have questions.
Breakfast is like all other Holiday Inns, nothing special but over salty eggs and an egg/cheese thing that doesn't taste good but they do have a big selection and something for all of my picky eaters.
There is a Safeway and Starbucks immediately accross the street from the hotel and a small coffee stand in the parking lot next door as well as free 24hr coffee in the lobby area.
October 2, 2013
Rated 5.0 out of 5.0 by missyc Clean and nice amenities
I stay at Cheney Holiday Inn Express frequently as I work in the area. The rooms are always clean and everything still looks nice and new. There is a rare occasion that I am placed in a room right next to someone that has their TV blaring all night, but not often. I do not take advantage of the breakfast offerings, as there are not a lot of healthy choices, but it is nice to have a variety of teas, and a banana if I am desperate. The cinnamon rolls do smell good though! The staff are always super friendly and accommodating.
October 2, 2013