Rated 4.6 out of 5 by 105
Rated 5.0 out of 5.0 by gwendolyn Another Great HIE Experience
As my daughter drove us up to the hotel, I said, "Oh good, Holiday Inn Express, your home away from home." She asked, "Where does is say that?" Well it doesn't, but it should. This was our third stay at an HIE somewhere in the country in two months, and it is so welcoming to know just what comfort and service to expect. The great breakfast, microwave and fridge really humanize the stay. To say nothing of the staff--shout out to Katy and Dustin, as well as the housekeepers and the maintenance staff. My only grumble is the old-fashioned and noisy HVAC units that go on and off all night so the "on" wakes me up. This is typical of HIE throughout the country. Please install central air with thermostats; our unit broke and was quickly repaired, but that is not what I am talking about--there is nothing the staff can do about the entire system; that is a management issue nationwide--please address.
October 15, 2014
Rated 2.0 out of 5.0 by sleepless in Cheney Great service
we got in a little early, our room was not ready but the gentleman at the front desk took my name and phone number and said he would give me a call when a room was ready. I received a call at 12:30 letting me know that at our convenience our room was ready. I thanked the gentleman that called me and told him that I really appreciated the call, that was very nice of him to offer and then follow up. Kuddos!
October 15, 2014
Rated 5.0 out of 5.0 by MaryTP The Staff
Your staff is what makes this such a great place to stay. From the sweet ladies that cleaned the room to the college students that maintain the breakfast area. They were genuinely courteous and responsive, The front desk accommodated us in every way. We had an option to stay closer to the airport the night we flew out, we had stayed Thurs thru tues, in Cheney and then checked out to go sight seeing. We liked it so well we just checked back in fri.
October 13, 2014