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Rated 4.3 out of 5 by 289 reviewers.
Rated 4.0 out of 5.0 by Best Holiday Inn Express in Chendgu Great location and service. We had a very comfortable stay here. July 18, 2015
Rated 5.0 out of 5.0 by good choice hotel for tourism in Chengdu good position and good breakfast. I will select this hotel for next travel in Chengdu July 17, 2015
Rated 4.0 out of 5.0 by 整体环境不错 不错,不过卫生间及淋浴间有些旧。整体环境还可以。 不过室外玻璃清洁影响开窗 春熙路2公里,交通方便 床铺舒适 服务到位 早餐比较简单,口味差一些 July 15, 2015
Rated 4.0 out of 5.0 by 电话咨询和订房服务 出差首选。预订方便。。。。。。。。。。。。。��。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 July 13, 2015
Rated 5.0 out of 5.0 by 环境舒适,服务很亲切 服务挺不错的,床超级舒服,早餐虽然种类不多但是能满足基本需求。美中不足的是床头只有一个电源插座,我和朋友两个人不够用。 July 12, 2015
Rated 4.0 out of 5.0 by 早饭内容再丰富些 希望早餐能再多增加些食材、羊角面包很不错噢~房间内对免费WIFI的说明没有,如果不是常住的客人,可能会不太了解 July 12, 2015
Rated 2.0 out of 5.0 by 服务一如既往地差 每次来这里前台都是一副不开心的样子,我们猜测是否是工资太低的缘故。这次入住也是一样,前台美女在两天内就没见她笑过。办入住时满脸不耐烦。旁边男前台更是和客人吵起来,还叫客人闭嘴。要不是办事就在旁边,也不会入住,今后应该是不会再住了。但是客房服务员态度很好,主动和客人打招呼。餐厅的也不错。真是不知道这家店怎么通过ihg验收的。 June 27, 2015
Rated 2.0 out of 5.0 by 个别服务员糟糕,其他都还不错 前台一位男服务员,着装和其他两位服务员有所区别,应该是领班或者值班经理的职位,服务态度和水平非常糟糕。 从办理入住开始一直埋头没有正脸面对过我们,更不要说微笑了,从头到尾面无表情。在出示身份证和预定人的名字已经告诉以后,还反复索要预定人会员卡号,理由是积分兑换的必须出示会员卡号,我积分兑换了这么多次第一次听到这样的说辞。没有任何主动行为识别优悦会会员身份,更不要说主动送上入住赠饮了。在我主动询问后居然冒出了“积分兑换”的房间只有一个入住赠饮,另一位入住人即使是优悦会会员也不享受的说辞,怎么不说只有一份早餐呢?因为同住的入住人是白金会员,然后我又主动询问了酒店是否有白金会员的入住水果或者小食,给我的回答竟然是你这是“积分兑换”的,也不是主入住人是白金会员,所以没有。旁边有外国人询问问题的时候,立马变脸面带微笑,轻言细语的为别人解答,这更让我感觉我好像欠了他什么一样。更夸张的是在办理入住的过程中他居然还在和私人朋友闲聊发微信,这种极度不专业的服务态度我从来没在洲际集团旗下的任何一间酒店遇到过,更没有想到会遇到。 【如果前台有监控完全可以调出来取证,以上情况绝对属实。】 这一次的的经历让我第一次对洲际酒店这个品牌的信任度大打折扣,这样的服务员站在前台毫无疑问是给这间酒店甚至是洲际集团的严重摸黑,更何况还是以为管理人员,这样服务领导意识会带出怎样的团队,令人后怕。 另外,我没有感觉到作为以为俱乐部会员,甚至是白金会员得到了任何的优越待遇,反而是尴尬。作为对品牌的信任,积极参与品牌活动和入住酒店换取的积分,兑换到的不是价值,而是羞辱。 June 27, 2015
  • 2015-07-28T11:32:04.052-05:00
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  • loc_en_US, sid_CTUGL, prod, sort_default
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