Rated 3.9 out of 5 by 30
Rated 2.0 out of 5.0 by aukry poor service and dirty room
No concierge when arrival. no smile service when answer customer's question.
Dirty room with uncleaned floor, wash basin(and wall) and shower room.
Only towel and bed were ok, others didn't like a holiday inn express hotel.
November 26, 2013
Rated 4.0 out of 5.0 by alberttt0136 离武侯广场较近，真的很快捷
November 24, 2013
Rated 5.0 out of 5.0 by dt1974 Walk In Guest
On 11/21/2013 and After being turned away from nearby Chengdu Airport Hotels. Due to Hotels being fully booked. I got in a taxi and instructed taxi driver to take me to Holliday Inn Express in Wuhou District. I called the Hotel and requested for the Hotel to speak with the taxi driver and give directions to the hotel. As I do not speak Chinese. With in minutes I found myself in front of the Holiday Inn Express and was immediately greeted by staff. Upon Check Inn, Ms. Winnie was very helpful in my needs. At first she offered that as a walk in guess only rooms available were twin bed rooms. As I gave her my IHG Gold Elite Card I was automatically upgraded to a deluxe room with 1 queen bed. And since I had to check back out very early in the morning for an early flight. Ms. Winnie had a small sack breakfast in a brown bag ready for me as the breakfast room was not yet open... I would strongly recommend this hotel to all of my friends as the staff are very friendly, service was above and beyond the call of duty. Next time I am in Chengdu, I will not be staying anywhere else but Holiday Inn Express in Wuhou... Thank you Ms. Winnie and to the staff of Holiday Inn Express for the 5 star treatment that I was given during my 1 night stay at your hotel.
November 22, 2013