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Rated 3.9 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by Clean room and very comfortable beds. Checking in was a little bit of an issue. Check-In time was 4:00pm we got to the hotel at 4:15pm and rooms were still not ready for us to check in to until 4:40pm. Other than that issue everything else about the property that we utilized was clean and inviting. September 25, 2014
Rated 5.0 out of 5.0 by A great get away A great place to stay in the area. Close to all the attactions with very short drive times. Walking distance to many attactions. September 24, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE During my recent stay I was very impressed with all aspects of this hotel. For a comfortable, friendly hotel, use Holiday Inn!! September 24, 2014
Rated 5.0 out of 5.0 by Comfortable sleep conditions. Could use more parking area! Could use more than one clerk during check-in! September 20, 2014
Rated 5.0 out of 5.0 by Clean rooms Our room was clean, the staff was friendly, and the breakfast was excellent! Cons are the initial musty smell when we first turned on ac. But it soon disappeared and all was ok. September 19, 2014
Rated 3.0 out of 5.0 by Don't book online If I could have gotten a non-smoking room and if it had a micro-fridge the experience would have rated 5 stars. The online ordering process does not confirm you are booking a non-smoking room as it does not tell you none are available if that is one of your specifications. September 18, 2014
Rated 5.0 out of 5.0 by Joyful Everything was so comfortable from signing in, getting the keys to my room, getting information about my reward points, to direction of my werebout, attraction taking place in the area, and so much more until I check out. I will be visiting again soon. Joyful September 11, 2014
Rated 5.0 out of 5.0 by chef's stay The hotel was very nice and clean. Minor problem with the ac. no refrigerator. TV had a terrible variety of stations. Other wise excellent. September 10, 2014
Rated 5.0 out of 5.0 by Proximity to Casino and Attractions We chose this hotel mostly for it's proximity (walking distance) to the Casino. It was also close to Cherokee attractions and the Oconaluftee Visitors Center. We liked everything about the hotel, and it was what we expected with regard to what we were looking for. The price was competitive with other hotels in the area. September 8, 2014
Rated 5.0 out of 5.0 by Nice Place Had a nice stay, the staff was very friendly and helpful. September 8, 2014
Rated 3.0 out of 5.0 by Nice Room Mediocre Service The room was comfortable and clean. And the Breakfast choices were excellent!! Biscuits and Gravy, YUM! The front desk seemed to be rushing the guy in front of me and I felt rushed when my turn came. Not very personable, but the room was great. September 5, 2014
Rated 4.0 out of 5.0 by Great location, comfortable bed, but ask for non-smoking room Great location. Very nice king-size room. Enjoyed our stay within walking distance to Casino. Just one note....Although our preference is a non-smoking room, due to the hotel being fully booked, we weren't assigned one. And it was definitely obvious the minute we walked in the room. The room was clean but the carpet, walls, sheets, etc. reeked of the smell of smoke. My husband is an ex-smoker and he was even floored by the smell. You don't notice the smell once you've been in the room awhile. We only stayed one night and our pjs and even the clothes we left in the suitcase smelled of smoke when we left the next morning and unpacked at home. I would suggest new carpet, painting, furniture and bedding more often in the smoking rooms or a much stronger deodorizer. We'll stay there again but for sure will insist on a non-smoking room! September 4, 2014
Rated 5.0 out of 5.0 by Conveinience and comfort The hotel was convenient to the casino and was comfortable, clean, and provided friendly service. September 4, 2014
Rated 5.0 out of 5.0 by Very Friendly and Accommodating This was one of many visits to Cherokee staying at the Holiday Inn Express. Our check-in was quick and the desk clerk accommodated our requests without any issues. Very clean and comfortable. Our only very small inconvenience was no upgrade available. September 4, 2014
Rated 1.0 out of 5.0 by Very comfortable bed Not a good stay this time. Our room smelled of strong mildew. September 2, 2014
Rated 5.0 out of 5.0 by nice getaway Found this a great place to stay in Cherokee. Location is perfect (across the street from Harrah's Casino); hotel is very clean, rooms well appointed; good breakfast; friendly staff. September 2, 2014
Rated 5.0 out of 5.0 by Great Smoky Mountains Get Away We went to Cheokee for a few days following out anniversary. While we have stayed at other hotels in the area, we have found the convenience of the Holiday Inn Express, the comfort of the rooms and the friendliness of the staff to be what we look for in lodging. The rooms are comfortable and the free wi-fi makes keeping in touch with family and friends very easy. The staff is very accommodating and helpful which made the stay even more relaxing. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast This is our fourth or fifth time staying at this HIX, and we have always enjoy our stay. This is the place we want to stay when we go to Cherokee! Keep up the good work. August 28, 2014
Rated 4.0 out of 5.0 by nO REFRIGERATOR IT HAS BEEN MY EXPERIENCE WITH HI EXPRESS HOTELS TO HAVE A REFRIGERATOR IN THE ROOM AND A SAFE IN SOME ROOMS- THERE WERE NEITHER IN THIS HOTEL.REGARDING HI EXPRESS HOTELS,IN GENERAL, i LIKE THE CONCEPT August 26, 2014
Rated 5.0 out of 5.0 by Better than expected Hotel was nice, staff was nice. People next to us was too loud and rude. August 21, 2014
Rated 5.0 out of 5.0 by Great service and Great room for the money The location was great.The room was large and clean.The staff were friendly and helpful.overall I had a great stay and Will be back. August 20, 2014
Rated 3.0 out of 5.0 Staff needs some supervision Breakfast selection was comparable to other HIE properties, but the hot food trays were mostly empty or full of scraps. Two of the three coffee carafes were empty ad the third needed multiple pumps to get a cup. The dining area also needed some attention. No wonder though, as there was a congregation of morning employees to busy getting their breakfast ahead of the customers. Walking down the first hallway back to my room, three employees were too busy looking at their phones that I had to loudly say excuse me to get them to move out of the walkway. When checking out, the desk clerk didn't even look at me or acknowledge that I was leaving as I dropped off my key. Checking at night was pleasant and the desk clerk was very helpful. Maybe the night manager should go to first shift. There are other nearby lodging alternatives, and although I am a Platinum IHG member I will seriously consider staying down the street on my next visit to Cherokee. August 20, 2014
Rated 5.0 out of 5.0 by Front desk When calling to make reservations phone answering time is long. Front desk people did good job, Dave, David, Kat, Teressa August 17, 2014
Rated 5.0 out of 5.0 by A return visitor The hotel is located across the entrance to Harrah's casino, very convenient if you wish to go. The only improvements, there was a previous guest towel left behind the door and I would prefer to have a bar of soap for both the shower and the sink. Everything else was great. They have extremely comfortable beds, sheeting and pillows. I had hoped to use the pool but do to only a one night stay, there just was not the time. I will stay here any time I visit Cherokee. August 16, 2014
Rated 3.0 out of 5.0 by Great large room When we entered the room we were very surprised to see the size of it. Looked very clean. Everything was great until we went to bed that night a found a 2 inch patch of dried blood on the comforter. August 14, 2014
Rated 1.0 out of 5.0 by Oh No No No! Well we were winner's at the Casino but not at this Holiday Inn. Beds were very very uncomfortable, could not sleep because of loud noise above our room, outside our door and windows! Wanted the top floor but told that only SMOKERS allowed up there? Why would a hotel allow smoking in rooms anyway. Scary? August 14, 2014
Rated 3.0 out of 5.0 by rooms I had booked a non smoking when we got there we had a smoking room. Im so tired of booking one thing and getting another we did get a discount but still our luggage smelt like smoke. August 14, 2014
Rated 5.0 out of 5.0 by Go with the name you know. Doesn't matter where my travels take me Holiday Inn Express is the one thing I never have to worry about. Familiar, clean and friendly staff always make me feel relaxed and rested whether I'm working or vacationing. Holiday Inn Express in Cherokee enabled us to get away from the casino for awhile and relax and enjoy the area. Room was spotless and the staff as always was very friendly and accommodating. We'll be back! August 13, 2014
Rated 5.0 out of 5.0 by Sleep Comfort Everything was very nice at the Hotel. The only problem my husband and I had was how uncomfortable the mattress was on the bed. It was very hard and upon wakening we both had back and shoulder aches. It would be very nice if mattress was upgraded to pillow-tops. August 11, 2014
Rated 5.0 out of 5.0 by great service staff at this hotel are hard working and courteous. They have a very caring attitude toward guests. Room was very clean. I did not realize the curtains would close to cover the sheers and darken the room. Saw my mistake the next morning. I will certainly stay here on my next visit. Thank you for enjoyable experience and making my daughter's birthday pleasant. August 9, 2014
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