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Rated 3.7 out of 5 by 173 reviewers.
Rated 4.0 out of 5.0 by An overall nice hotel It a very nice hotel and met my expectation for every aspect - there were no major negatives during my stay. The only minor issue was with the continental breakfast area being overcrowded. But, that's expected when a hotel is nearly full. October 22, 2013
Rated 2.0 out of 5.0 by Cherokee Holiday Inn Express mediocor We stay at HIE quite often (platinum member). I do not rate this one at the hihger standards that other Hoilday Inn Express carry. During the checkin I was not recodnized as a IHG Reward member and the clerk on duty was I would say under dressed on a bit too revealing. The contition of the hotel and the rooms are at the point that some upgrades should be looked at. October 22, 2013
Rated 2.0 out of 5.0 by front desk clerk very unprofessional The beginning of my vacation at this hotel began with the front desk clerk who was extremely rude. She acted as if it was not her job to be there to take care of Holiday Inn Exp customers. It was not a good start and put a damper on the entire visit. If you are visiting for the casino, do yourself a favor and go ahead and stay at the casino. I do not recommend this hotel due to this clerk's attitude. Most Holiday Inn Expresses are excellent and have excellent service. I believe this one may be understaffed and quite possibly undertrained. October 22, 2013
Rated 4.0 out of 5.0 by Enjoyable Stay My husband and I stayed for 2 nights while motorcycling through the smokies. We frequently choose Holiday Inn Express for the value, comfort, and hot breakfast. This one did not disappoint. Staff were extremely friendly and hotel was clean with only issue being bathrooms showed age a little. October 19, 2013
Rated 1.0 out of 5.0 by RUDE STAFF When trying to check in at 2:45PM was rudly told no one checks in early. When I asked about early check in for Platinum members, she informed me she didn't care what I was. 2 hours later I checked in. Desk clerk said my reservation was incorrect and kept saying it was my fault. Definite lack of customer service. Wish I had been a SECRET employee. Would have fired him on the spot. VERY, VERY rude behavior. Do not plan on ever staying at this property again. Never said a thing about my Platinum level, just kept complaining about my reservation. October 18, 2013
Rated 1.0 out of 5.0 by Horrible Smell in Room!!! We choose to try the Holiday Inn Express instead of the Fairfield this trip, due to the small size of the room at the Fairfield last trip. As soon as we walked in the room at the Holiday Inn, we were hit with a Horrible Stink!!! It smelled like someone had thrown up on the floor mixed with a cat peepee smell!!!!!!! I immediately called down to the front desk and they told me it was due to Cleaning of the Bathroom, I then proceeded to tell them that the bathroom smelled fine(and it was just the rest of the room). They then sent someone up to check it out. The guy got there and tried to tell me it was most likely due to someone who previously had stayed in that room, that must have turned on the Heat in the room(as it was Oct. and the Heat hadn't run all year) and they would send a maid up to clean the filters in the AC...which didn't really do anything for the smell! By the way we never turned the heat on And it didn't smell anything like when you turn on the heat for the 1st time. Lucky we only stayed one night!!!!!! It stunk the whole time we were there! They never offered to do anything more or reduce our bill, or to even check back with us! On a positive side the breakfast in the morg. was good! And the room size was good, if it did smell terrible! So if it hadn't smelled so bad we would go back. ANY hotel who claims to make your stay comfortable and doesn't, will not get my business! But we will not stay at the Holiday Inn again!!!! October 18, 2013
Rated 3.0 out of 5.0 by Beds were great and room was comfortable. Gold Elite Club member. Was not greeted as such and not offered any water or snack upon arrival. Very disappointed in the way we were greeted. Stay in Holiday Inns always where possible. Been a club member for ten yrs!! October 17, 2013
Rated 2.0 out of 5.0 by Extremely Thin Walls and bad breakfast You could hear your neighbors having a normal conversation. Breakfast staff was rude. Coffee was empty and she said when I get a chance I'll get more. She definitely had an attitude and didn't seem to like her job. Breakfast was being stopped 30 minutes before the announced stop time. HI Express seems to be a bit overpriced for what you get. Can't recommend this property. Room wasn't cleaned until after 4PM, unacceptable. I will say the front desk staff was extremely helpful and polite. October 16, 2013
Rated 5.0 out of 5.0 by Great Hotel!!!! I Loved this Holiday Inn it was right across the street from the Casino. October 9, 2013
Rated 2.0 out of 5.0 by deceiving and overpriced Booked online because of good reviews and excellent pictures. Upon arriving exterior of hotel looks great and the front counter check in area looked great. Booked a king non smoking and received a king smoking. Whole 3rd floor reeks of cigarettes and the room did as well. Staff was very courteous. Rooms were not as pictured. Beds are old and springs are coming through. There was blood on the sheets of the bed and the tub was dirty and did not drain properly. The price is not with the 1 star accommodations. October 5, 2013
Rated 4.0 out of 5.0 by Good Price, Convenient Location across from Harrah's Parking Lot We really enjoyed our stay. Amenities were great. Reasonable price at the spur of the moment. It's located across from the Harrah's Parking Lot, rather than directly across from the actual Harrah's Convention Center, however, is still a short distance to walk or drive. The staff was extremely friendly. The complimentary breakfast was great, with many choices. I'm from the south so I'm a bacon, gravy & biscuit lover, however, for those watching their weight, there were bagels, cereals, etc. Too many to name everything available. Our room was extremely clean, as well as the rest of the hotel, from everything I saw. The only downside to the room was that there was no personal fridge, however, other rooms may come equipped with one. October 5, 2013
Rated 5.0 out of 5.0 by up dates your beds room was clean location is in a great place beds need to be updated overall ever thing was great thanks October 3, 2013
Rated 2.0 out of 5.0 by Rude staff and walls very thin loud tv noisy at 5am for 2 or 3 hours Inquired if a shuttle went to the casino and the man at the front desk rudely replied no.Later found out in the elevator that a transit runs to the casino.Went back to ask for a phone # of the transit and also ask the man why he had not told me about the transit he replied very sarcastic that he had been running up and down the halls to tell me. September 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent location for Harrah's Cherokee Casino. This hotel has the friendliest staff and the beds sleep great. It's very clean and for the most part quiet....it's so convenient to the casino as we would rather stay here than maneuver through the casino hotel maze. I just wish they would update their furniture that's inside their rooms, but excellent rooms and breakfast! September 25, 2013
Rated 4.0 out of 5.0 by Clean,quiet room with comfortable bed. Quick check in and check out. Breakfast staff was less than friendly. I noticed when questions were ask of the staff in the breakfast area, the answers were direct and to the point. No smile and with some amount of a disgusted tone in the reply. Not a way to start off the day of a guest. September 23, 2013
Rated 3.0 out of 5.0 by our stay Clean room but the walls were thin. You can hear everything next door. They were up till 3am making noise. The breakfast was fair. They ran out of bacon and we didn't get any. Overall the hotel is nice and clean and the staff was very nice. I would stay again. September 11, 2013
Rated 5.0 out of 5.0 by 9/13 BRP Motorcycle trip centrally located for excellent bike rides & BRP start, walking access to casino/food, front desk staff extrmeley helpful & polite, breakfast on time & good September 9, 2013
Rated 5.0 out of 5.0 by AWESOME SWEET ROLLS AND BREAKFAST CHOICE i WAS VERY IMPRESSED THE MANAGER AND STAFF MADE AND EFFORT TO GET US A REFRIGERATOR FOR MY MEDICINE. THE BEDS WERE COMFORTABLE AND EXPERIENCE WAS GREAT! WE HAVE STAYED AT THIS LOCATION BEFORE AND WILL AGAIN. September 5, 2013
Rated 5.0 out of 5.0 by Very comfortable, quiet and relaxing stay. The staff were all exceptional and friendly. The room was clean and quiet. We really enjoyed our stay and will definitely stay here on our next visit to Cherokee. September 5, 2013
Rated 5.0 out of 5.0 by Great stay! Great beds! Always clean. Great location for the casino! Stayed before and will return!!! September 5, 2013
Rated 5.0 out of 5.0 by Best bed I have slept in this year!! I love the location of this hotel and the great breakfast choices. The bed was wonderful. We will definitely stay here again. September 4, 2013
Rated 5.0 out of 5.0 by great stay very clean room comfortable bed and very close to the casino September 2, 2013
Rated 5.0 out of 5.0 by 1st class Nice place, friendly staff, convenient to casino. Nice to be able to smoke in room. All Holiday Inn Express should allow it. September 1, 2013
Rated 3.0 out of 5.0 by Just Average Was very disappointed with our stay. We have stayed here before and never had any problems. The sofa bed in the room was falling apart and was an accident waiting to happen. Very noisy and a lot of hall activity during the night. Early in the morning there was a fight with a lot of slamming doors. We returned to the hotel at 11:00 pm and there was no place to park. There were motorcycles and a car blocking the entrance. Waited to tell the on duty person but they never appeared. When we checked out we were never asked how our stay was. Obviously no one cared. It is very convenient to the casino but not sure it was worth the hassles. August 28, 2013
Rated 5.0 out of 5.0 by Great location The location is great, right across from casino. Room was very clean and of course the bed was comfy. Breakfast was all you could ask for, plenty of variety. Lots of good coffee. It is just a short drive into town to visit the shops but parking is plentiful. Had a great time, looking forward to going back and would most certainly stay here. Thanks to everyone at the hotel for all you do to make our stays so pleasant. August 26, 2013
Rated 4.0 out of 5.0 by VISITING CASINO I wanted to stay at Cherokee casino for the evening and they were full. This hotel was within walking distance so I thought I would give it a try. The hotel was clean, comfortable and convenient. I enjoyed my brief stay. August 26, 2013
Rated 2.0 out of 5.0 by Fair Hotel Poor Service Hotel was adequate for the reason for our stay. The only reason they can charge a lot per night is because of the proximity to Harrah's Cherokee Casino. It is within walking distance to casino. Room was large and adequate. The problem is with the service. Check-in clerk was disinterested in anything. She did not say anything about my IHG memebership.Just checked us in and sent us on our way. No directions to room or nothing. Breakfast was a problem. Clerk working the area was not friendly at all. Housekeeping girls came in and ate some of the offerings. My wife saw one housekeeper pick up food with her bare hands. Signs say please use tongs.At 10:00,service was shut down with people in line.The clerk shut everything off,wheeled stuff into the back and went to break. One guy had to get the manager to unlock juice dispenser. Coffee was empty. If the clerk is going to break, leave the stuff out. The service is very poor at this hotel. Maybe management should step up and fix this problem. If it is going on one day it is happening on every other day. August 25, 2013
Rated 4.0 out of 5.0 by Comfortable and great location Front desk staff was not very knowledgable of whats around the hotel with the exception of the Casino. Housekeeping staff were very friendly and did a great job. August 23, 2013
Rated 4.0 out of 5.0 by Business stay Very comfortable rooms. Very nice staff. Little disappointed in not having a fridge in the room great location August 22, 2013
Rated 5.0 out of 5.0 by enjoyable stay great room-breakfast and location...I highly recommend you stay at this hotel August 22, 2013
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