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Rated 3.9 out of 5 by 317 reviewers.
Rated 5.0 out of 5.0 by good place to stay Right across from Cherokee Casino. Nice room but expensive. Courteous staff. Good breakfast. April 15, 2015
Rated 2.0 out of 5.0 by close, but no cigar We stayed here for the convenience of the casino. The room walls were paper thin and we hear the people next door talking about stuff we would prefer not to mention. It sounded like a herd of elephants were above us - again, paper thin ceilings. The breakfast selection was really good. The fake eggs were a disappointment, but the rest was tasty. I loved the pillows, but they won't bring me back. April 14, 2015
Rated 4.0 out of 5.0 by A nice Spring Break getaway My Mom and I decided to visit the Great Smoky Mountains National Park and vicinity for my Spring Break this year. We couldn't have asked for a more pleasant check in, and the staff were the most accommodating I've ever encountered at a Holiday Inn Express location! I was even allowed to check out two possible upgrade options when I arrived. Sadly, the executive suite upgrade was the only non-smoking room on the smoking floor (I could still smell smoke in the room), and the suite upgrades (two rooms) each had views of the front entrance canopy (no views of the mountains or anything outside). Nevertheless, a refrigerator and microwave were brought to my room for my upgrade. Again, this was the best I have ever been treated upon arriving at a HIE location! The property is conveniently located to the south entrance to the GSMNP. If you like to gamble, there is a casino across the street from the property. April 11, 2015
Rated 5.0 out of 5.0 by Great place to stay Great service and friendly staff comfortable room, pillows were soft so we took ours. April 10, 2015
Rated 5.0 out of 5.0 by Relaxing and Helpfull The staff was very helpful and knowledgeable of area and current events going on. April 10, 2015
Rated 2.0 out of 5.0 by STAY SOMEWHERE ELSE FRONT DESK WAS GOOD. WALLS ARE THIN COULD HEAR SNORING ALL NIGHT LONG. COULD HERE PEOPLE ABOVE IN MORNING. THE BREAKFAST STAFF ACTED LIKE SHE HATED HER JOB. RAN OUT OF FOOD AND DID NOT RESTOCK. SHE ALSO WAS RUDE AND DID NOT SPEEK TO ANYONE, I WOULD SEND HER ON HER WAY....... I WILL NOT BE BACK HERE EVER....... April 9, 2015
Rated 5.0 out of 5.0 by Easter Weekend Our stay was super. Staff was very friendly and helpful. Breakfast had a variety of choices. Couldn't have had a better stay. Will stay here again. Location is very convenient to every where we wanted to go. The bed was very comfortable just like being at home. I normally travel with my own pillow cause hotel pillows are usually not comfortable but not the case this time I will recommend this hotel to my friends and family April 8, 2015
Rated 3.0 out of 5.0 Bedding The bed in room 107 is damaged and could not be slept in. We were too tired to request another room. Very disappointed as we could not sleep at all. I did mention the bed condition when checking out. May not be back if bed conditions do not improve. PC # 160787585 Tom Novak April 7, 2015
  • 2015-04-17T10:09:12.608-05:00
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