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Rated 3.7 out of 5 by 193 reviewers.
Rated 4.0 out of 5.0 by Good Price, Convenient Location across from Harrah's Parking Lot We really enjoyed our stay. Amenities were great. Reasonable price at the spur of the moment. It's located across from the Harrah's Parking Lot, rather than directly across from the actual Harrah's Convention Center, however, is still a short distance to walk or drive. The staff was extremely friendly. The complimentary breakfast was great, with many choices. I'm from the south so I'm a bacon, gravy & biscuit lover, however, for those watching their weight, there were bagels, cereals, etc. Too many to name everything available. Our room was extremely clean, as well as the rest of the hotel, from everything I saw. The only downside to the room was that there was no personal fridge, however, other rooms may come equipped with one. October 5, 2013
Rated 5.0 out of 5.0 by up dates your beds room was clean location is in a great place beds need to be updated overall ever thing was great thanks October 3, 2013
Rated 2.0 out of 5.0 by Rude staff and walls very thin loud tv noisy at 5am for 2 or 3 hours Inquired if a shuttle went to the casino and the man at the front desk rudely replied no.Later found out in the elevator that a transit runs to the casino.Went back to ask for a phone # of the transit and also ask the man why he had not told me about the transit he replied very sarcastic that he had been running up and down the halls to tell me. September 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent location for Harrah's Cherokee Casino. This hotel has the friendliest staff and the beds sleep great. It's very clean and for the most part quiet....it's so convenient to the casino as we would rather stay here than maneuver through the casino hotel maze. I just wish they would update their furniture that's inside their rooms, but excellent rooms and breakfast! September 25, 2013
Rated 4.0 out of 5.0 by Clean,quiet room with comfortable bed. Quick check in and check out. Breakfast staff was less than friendly. I noticed when questions were ask of the staff in the breakfast area, the answers were direct and to the point. No smile and with some amount of a disgusted tone in the reply. Not a way to start off the day of a guest. September 23, 2013
Rated 3.0 out of 5.0 by our stay Clean room but the walls were thin. You can hear everything next door. They were up till 3am making noise. The breakfast was fair. They ran out of bacon and we didn't get any. Overall the hotel is nice and clean and the staff was very nice. I would stay again. September 11, 2013
Rated 5.0 out of 5.0 by 9/13 BRP Motorcycle trip centrally located for excellent bike rides & BRP start, walking access to casino/food, front desk staff extrmeley helpful & polite, breakfast on time & good September 9, 2013
Rated 5.0 out of 5.0 by AWESOME SWEET ROLLS AND BREAKFAST CHOICE i WAS VERY IMPRESSED THE MANAGER AND STAFF MADE AND EFFORT TO GET US A REFRIGERATOR FOR MY MEDICINE. THE BEDS WERE COMFORTABLE AND EXPERIENCE WAS GREAT! WE HAVE STAYED AT THIS LOCATION BEFORE AND WILL AGAIN. September 5, 2013
Rated 5.0 out of 5.0 by Very comfortable, quiet and relaxing stay. The staff were all exceptional and friendly. The room was clean and quiet. We really enjoyed our stay and will definitely stay here on our next visit to Cherokee. September 5, 2013
Rated 5.0 out of 5.0 by Great stay! Great beds! Always clean. Great location for the casino! Stayed before and will return!!! September 5, 2013
Rated 5.0 out of 5.0 by Best bed I have slept in this year!! I love the location of this hotel and the great breakfast choices. The bed was wonderful. We will definitely stay here again. September 4, 2013
Rated 5.0 out of 5.0 by great stay very clean room comfortable bed and very close to the casino September 2, 2013
Rated 5.0 out of 5.0 by 1st class Nice place, friendly staff, convenient to casino. Nice to be able to smoke in room. All Holiday Inn Express should allow it. September 1, 2013
Rated 3.0 out of 5.0 by Just Average Was very disappointed with our stay. We have stayed here before and never had any problems. The sofa bed in the room was falling apart and was an accident waiting to happen. Very noisy and a lot of hall activity during the night. Early in the morning there was a fight with a lot of slamming doors. We returned to the hotel at 11:00 pm and there was no place to park. There were motorcycles and a car blocking the entrance. Waited to tell the on duty person but they never appeared. When we checked out we were never asked how our stay was. Obviously no one cared. It is very convenient to the casino but not sure it was worth the hassles. August 28, 2013
Rated 5.0 out of 5.0 by Great location The location is great, right across from casino. Room was very clean and of course the bed was comfy. Breakfast was all you could ask for, plenty of variety. Lots of good coffee. It is just a short drive into town to visit the shops but parking is plentiful. Had a great time, looking forward to going back and would most certainly stay here. Thanks to everyone at the hotel for all you do to make our stays so pleasant. August 26, 2013
Rated 4.0 out of 5.0 by VISITING CASINO I wanted to stay at Cherokee casino for the evening and they were full. This hotel was within walking distance so I thought I would give it a try. The hotel was clean, comfortable and convenient. I enjoyed my brief stay. August 26, 2013
Rated 2.0 out of 5.0 by Fair Hotel Poor Service Hotel was adequate for the reason for our stay. The only reason they can charge a lot per night is because of the proximity to Harrah's Cherokee Casino. It is within walking distance to casino. Room was large and adequate. The problem is with the service. Check-in clerk was disinterested in anything. She did not say anything about my IHG memebership.Just checked us in and sent us on our way. No directions to room or nothing. Breakfast was a problem. Clerk working the area was not friendly at all. Housekeeping girls came in and ate some of the offerings. My wife saw one housekeeper pick up food with her bare hands. Signs say please use tongs.At 10:00,service was shut down with people in line.The clerk shut everything off,wheeled stuff into the back and went to break. One guy had to get the manager to unlock juice dispenser. Coffee was empty. If the clerk is going to break, leave the stuff out. The service is very poor at this hotel. Maybe management should step up and fix this problem. If it is going on one day it is happening on every other day. August 25, 2013
Rated 4.0 out of 5.0 by Comfortable and great location Front desk staff was not very knowledgable of whats around the hotel with the exception of the Casino. Housekeeping staff were very friendly and did a great job. August 23, 2013
Rated 4.0 out of 5.0 by Business stay Very comfortable rooms. Very nice staff. Little disappointed in not having a fridge in the room great location August 22, 2013
Rated 5.0 out of 5.0 by enjoyable stay great room-breakfast and location...I highly recommend you stay at this hotel August 22, 2013
Rated 1.0 out of 5.0 by Terrible Experience When we checked in the two gentlemen that where at the counter where very friendly and helpful and cheerful. Room was not vacuumed bathroom still had hair on the floor bed was uncomfortable. The breakfast was about all that was good. They're were two ladies working there the one white lady was very nice that other lady was rude she didn't smile or make you feel welcomed she was sitting there eating breakfast I thought that it was for the customers I guess I was wrong.I spilt some cereal and she actually made me sweep it up myself. That is one hotel I will not stay at again. And I visit Cherokee a lot . August 21, 2013
Rated 2.0 out of 5.0 Any non-smoking rooms? Our room was a last minute reservation, but we had put in the comments that we really preferred a non-smoking room with a king bed (reservation was for 2 doubles in a smoking room). When we arrived to our room, it was a king bed but REAKED of cigarette smoke -- to the point that when we got home the next day our clothing that we had worn to bed still smelled like a cigarette! I was unable to sleep because the smell permeated the bedding and curtains (at one point I had moved to the chair to sleep, hoping it would be better). We were literally only in the room to sleep (so were at the hotel for about 8 hours) and I did not say anything to the front desk because we had been told when we called to reserve that they were booked, so I'm not sure if they could have done anything anyway -- I wonder if any of the rooms were non-smoking... The hotel is very close to Harrah's, which was convenient in that we walked there (just across the street) and it was raining, but we didn't have to worry about parking. Room has very nice furnishings and was very neat/tidy, just smelled. August 21, 2013
Rated 5.0 out of 5.0 by Great service Easy Check in and out with a great morning breakfast August 20, 2013
Rated 5.0 out of 5.0 by In town for a Concert The room was huge and clean. Was quiet and not a bad walk to the casino across the street. August 19, 2013
Rated 3.0 out of 5.0 by discourteous,impolite,RUDE THE LONG DARK HAIR GIRL AT THE FRONT DISK WAS DISCOURTEOUS,IMPOLITE,RUDE. NOT HELPFUL, TALKED DOWN TO ME IN RUDE, GET OUT OF HER HOTEL. ALL SHE WOULD SAY IS CHECK IN IS 4:00 3 TIMES. SAT OUTSIDE AND SMOKED INSTEAD OF CHECKING FOR CLEAN ROOMS. SHE IS NOT A POSITIVE EMPLOYEE FOR YOUR BUSINESS. A COURSE IN CUSTOMER SERVICE MAY HELP ? August 17, 2013
Rated 5.0 out of 5.0 by excellent was everything you wanted a stay to be ---outstanding! THANKS August 12, 2013
Rated 5.0 out of 5.0 by Great Service Staff was most accommodating, good location to the casino & a over all great experience. August 12, 2013
Rated 5.0 out of 5.0 by Great Experience Front desk staff, David, was excellent. He went above and beyond to ensure our room was satisfactory, we had what we needed (extra towels and bedding as we were four adults). Also, he helped us with local info (restaurants, stores, etc). Hotel was clean, well maintained, and great location (right across from Harrah's Casino). Would definitely stay there again. August 6, 2013
Rated 2.0 out of 5.0 by Clearly do not have to compete for customers Upon arrival for check-in, there was no one at the front desk. I waited...knocked on the counter...shouted 'Hello' a few times. Nothing. The front desk phone was ringing the whole time. After about 10 minutes a guest was exiting the hotel, saw me, and said 'They are probably out front'. We went out the front door, and he pointed to a young woman and man sitting on a bench smoking cigarettes. I said I needed to check in, the woman said OK and followed me in. She jokingly said 'You must have snuck by' - and started the check in process. I mentioned the how the phone has been ringing the whole time I was there. She said it was OK, it didn't matter, they were sold out anyway. Wow - how's that for customer service!! Room was below average for a HIE. Carpet, chair with obvious stains. Loose, cracked tiles in bathroom, tub/shower unit loose - shifted and wobbled under your weight. AC unit fan rubbed against something, made a continual tick-tick. Breakfast had usual HIE choices, just not enough of each item. The hot choices were not replenished when gone. Not a bad hotel, below average for HIE, it is just obvious that with the casino across the street that they have a guaranteed source of customers and do not have to do much to sell rooms. August 2, 2013
Rated 1.0 out of 5.0 by Unfriendly staff When checking in the first we heard from (I believe her name was Kayla) was: "Name?". I was quite taken aback that there was no 'Hello' or 'Welcome'. Staying at HI hotels a lot, I never had an experience like that. When asking questions regarding our stay - I heard answers like "I have no idea" "Don't know". Even if that is the case - I expect a follow up, like 'but let me find out or look into this'. We were not happy with our stay there overall, in particular, because it was my husband's birthday and we wanted to enjoy the day and not get upset about rude customer service. We cancelled the reservation for our second night and moved somewhere else. August 2, 2013
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