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Rated 3.6 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Great peopleare employed here. Great place to stay and relax. Nice people, clean rooms, good breakfast. Easy check in and check out. September 8, 2014
Rated 5.0 out of 5.0 by Service Everyone was friendly and attentive. The beds were comfortable and the rooms were nice. September 6, 2014
Rated 3.0 out of 5.0 by Comfortable bed but rooms need more attention I have been staying at this location every time I visit the Hampton Roads area for over 3 years now. The staff is always pleasant and the beds are always comfortable. There are, though, little things that are causing me to consider a change. During my most recent visit, someone had removed the screws from the silver circular backing in the shower and it was hanging off when I checked into my room. To add to that, I had to wait for an additional towel because they were drying them. There have been other little things during previous visits and little things start to add up. Oh, and I received absolutely NO recognition as an IHG Rewards member for the second time in a row. September 6, 2014
Rated 3.0 out of 5.0 by Good but could be improved Overall good experience. Hotel needs to work on mustiness in rooms. Also ants were a problem. I left a cookie on the desk and within an hour it was covered by ants. They remained in the room for the rest of my stay. September 5, 2014
Rated 3.0 out of 5.0 by Better Housekeeping Needed It's not the cleanest Holiday Inn Express I've ever stayed at, the thing I had a problem with was there was a man at the front desk at about 6:30 in the morning and I told him that the bath mat in the bathtub had a lot of mold under the front edge and some around the tile. He said he would see to it that it was taken care of that day, but when I returned I didn't see any difference. Yes I should have just removed the bathmat myself and tossed it in the trash myself, but I shouldn't have too. September 4, 2014
Rated 3.0 out of 5.0 by Room good, pool terrible We chose this hotel on our way to NC because of the indoor pool and having children in a car all day we needed a way for them to get their energy out. The pool is very small and there were hardly any dry towels. The bathroom was unkept and complained about several times. The room itself was nice and the beds were comfortable. The morning we left there was a ceiling leak in the bathroom. Other than that it was an average experience. September 1, 2014
Rated 5.0 out of 5.0 by Enjoy every time Staff is friendly, nice indoor pool, smoking rooms available. Nice pillows. Clean room September 1, 2014
Rated 4.0 out of 5.0 by Guest Services Day time guest service representatives were great. Night time representatives were less than desired. Too much attitude and not enough service. August 29, 2014
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