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Rated 3.6 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Whole in wall under the sink Just an FYI....The hotel had obviously had a previous issue with the sink plumbing. There was a approx. 2 foot x 2 foot hole in the wall under the sink area. Suggest you complete repairs before renting the room. Also, the tube needed to be re-finished. Rust spot around drain. September 24, 2014
Rated 5.0 out of 5.0 by Exceptional Hotel and Staff The Holiday Inn Express experience is one of the best I have had in recent years. I have traveled extensively over the last 20 years and have stayed at most major brand hotels. Albeit, a five star hotel will give a five star experience, the overall experience at the Holiday Inn Express Chesapeake is unparalleled, including other HIE hotels, The difference and the x factor is the the attentive staff. From the Christine and property manager Shashi to front desk personnel, Whitney, Dru and Monica to other staff Sabrina and Britney, the staff is wonderful! They should be commended and are an asset to your organization! September 17, 2014
Rated 3.0 out of 5.0 by Good Price, good service, needs updating The price was right, the room was not. For a Holiday Inn I expected more. Very outdated and in need of repairs. The hot tub had buttons missing, and the cold and hot water were reversed. TV stand was broken so I had to be careful tilting it or turning it. Furniture and carpet were in need of a deep cleaning. However, the bed was immaculate and linens clean and fresh. Slept very well. Food was good and had a nice selection. The fresh baked cinnamon rolls were great. Coffee adequate. Front desk service was friendly and helpful. Not sure if I would stay here again unless I had no other choice or they were recently remodeled. September 16, 2014
Rated 5.0 out of 5.0 by Great peopleare employed here. Great place to stay and relax. Nice people, clean rooms, good breakfast. Easy check in and check out. September 8, 2014
Rated 5.0 out of 5.0 by Service Everyone was friendly and attentive. The beds were comfortable and the rooms were nice. September 6, 2014
Rated 3.0 out of 5.0 by Comfortable bed but rooms need more attention I have been staying at this location every time I visit the Hampton Roads area for over 3 years now. The staff is always pleasant and the beds are always comfortable. There are, though, little things that are causing me to consider a change. During my most recent visit, someone had removed the screws from the silver circular backing in the shower and it was hanging off when I checked into my room. To add to that, I had to wait for an additional towel because they were drying them. There have been other little things during previous visits and little things start to add up. Oh, and I received absolutely NO recognition as an IHG Rewards member for the second time in a row. September 6, 2014
Rated 3.0 out of 5.0 by Good but could be improved Overall good experience. Hotel needs to work on mustiness in rooms. Also ants were a problem. I left a cookie on the desk and within an hour it was covered by ants. They remained in the room for the rest of my stay. September 5, 2014
Rated 3.0 out of 5.0 by Better Housekeeping Needed It's not the cleanest Holiday Inn Express I've ever stayed at, the thing I had a problem with was there was a man at the front desk at about 6:30 in the morning and I told him that the bath mat in the bathtub had a lot of mold under the front edge and some around the tile. He said he would see to it that it was taken care of that day, but when I returned I didn't see any difference. Yes I should have just removed the bathmat myself and tossed it in the trash myself, but I shouldn't have too. September 4, 2014
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