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Rated 3.5 out of 5 by 240 reviewers.
Rated 5.0 out of 5.0 by Clean facility Great Staff!! This facility had just been taken over by a new management group. They did a great job getting the facility back in shape in my opinion. I enjoy staying at Holiday Inns because I know the quality is consistent and any issues are quickly resolved. November 9, 2015
Rated 2.0 out of 5.0 by Sprayed smoking room. Older Hotel so the furnishings are older with considerable wear, the biggest thing that I had a concern with was this was to be a non-smoking room but the Guest before me smoked in the room and the Hotel only sprayed the room very heavy with a strong deodorizer and did not ventilate or clean curtains, bedding or Carpet. Shower did not work the pull on the faucet was bent, the maid surely noticed it when she tried to clean the bathtub ? and did not turn in for repair. No open receptacles for laptops in the Desk/work area I had to unplug microwave to have a open receptacle. with all this said how can you have a relaxing evening or night ! I travel for business a lot so this hotel is marked on my list of no return. November 8, 2015
Rated 2.0 out of 5.0 by Great Service but rooms need renovation I always stay at this hotel when I visit the Hampton Roads area, but this stay was a struggle. The staff and service was excellent as ALWAYS, but the hotel itself is in dire need of renovation. We had to change rooms because the first one had a strong mildew smell, there was intense rust build up in the bathtub and on the door hinges of the bathroom, and the refrigerator was not working properly. Frank was amazingly patient and accommodating while changing us to a new room. The second room was much better. November 7, 2015
Rated 1.0 out of 5.0 by Worst Holiday Inn Protperty that I have stayed I am a platinum Elite IHG member and stay only at IHG properties. The check in Clerk was on her Mobile phone (in conversation about the recent murders in the area) during the entire check in process. The elevator floors were FILTHY and carpet matted and frayed. The hallway floors from elevator to the lobby were dirty. The 5th fl ice machine did not work. The 4th Fl ice machine was constantly discharging ice and they had a tall kitchen type garbage can to catch the ice but it had overflowed and was all over the floor. Room # 514 was dirty with hair on the bathroom floor. Breakfast---All Coffee urns were empty at 9:30 AM, no eggs, no apple juice My wife told the clerk on check out of the problems and he said they were doing the best they could. This is the worst Holiday Inn I have ever stayed. October 27, 2015
Rated 5.0 out of 5.0 by great room with caring staff very comfortable stay. Will definitely recommend to all as a 10 out 10 stay. October 20, 2015
Rated 3.0 out of 5.0 by Nice Staff. Horrible Rooms. Staff was really nice however the rooms were not up to standard. Room needed renovations. Bed linens had cigarette burn holes and stains. Towels had spots and hairs. Room smelled of mildew and was very humid. And the AC was loud when turned up. October 15, 2015
Rated 2.0 out of 5.0 by Good location, Not so good room Arrived and everything seemed ok. I choose this hotel because of its convenient location to all of my weekend's events. The front desk staff was friendly and helpful. However once in the room I was quickly let down. The room was humid and smelled of mildew. The carpet was old and looked as if it were in need of a long overdue replacement. Both the walls and furniture had large chips and stains in them. Then when I pulled back the blanket on the bed, the sheets were stained and had cigarette wholes in them. The towels in the bathroom were stained as well and had hairs in them. It was also impossible to get a full nights sleep because the AC was loud and squeaky. This hotel has the potential to be a very nice location and probably once was but it unfortunately has not been kept up and looks as if the rooms haven't been redone since the late 90s. I've stayed at Holiday Inns before and was truly disappointed in my experience here. October 13, 2015
Rated 4.0 out of 5.0 by Business stay This hotel was great minus the fact that the pool and fitness room were under maintenance. October 9, 2015
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