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Rated 3.7 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Great service I had stayed at this hotel before, and as always the staff is very friendly. They have added several things to the breakfast bar to include healthy foods. June 11, 2014
Rated 5.0 out of 5.0 by Great Service Christy and Monica made each of us feel as if we were the only guest in the hotel. Their attention to detail was very impressive. June 10, 2014
Rated 5.0 out of 5.0 by good visit The rooms were very neat and clean and the hotel was quiet. The dining area was clean and the food was plentiful. The hotel was located in a convienent area. We would recommend this hotel to anyone staying in the area. The pool area was clean and well maintained but the water could be a little warmer for a more pleasant swim. The staff was extremely friendly and accomodating. June 3, 2014
Rated 5.0 out of 5.0 by Great place to stay.... The perfect place to unwind after a long day. The staff made you feel like you were a top priority. Mgr. Christy is most concerned how to make your stay the best during each visit. June 1, 2014
Rated 5.0 out of 5.0 by friendly staff friendly staff, good value, good location for my needs May 19, 2014
Rated 5.0 out of 5.0 by I would go back to this hotel anytime! All of the staff, especially Monica, were pleasant, helpful and very capable. Our room was very well set up for me to move around in my wheelchair! I was glad to have the washer and dryer available too! The beds were very comfortable and we had a great time relaxing in our room. I am looking forward to visiting this hotel again when we come back to Chesapeake. I give this hotel a 100% for cleanliness, friendliness, comfort and value! April 16, 2014
Rated 5.0 out of 5.0 by A little confusing to find, but it is worth it. The hotel is off of the main road, but it is located right beside an on ramp for the interstate, so when you put the address in the GPS, it wants you to take the ramp instead of the road since the Address is on Gum Road but the GPS location is actually Gum Road Trail. Once I figured that out, I was good. The staff here are great and really nice. The location isn't too bad for food. There are a few restaurants around, but they are way down the road so you will have to go searching for them. I tend to like hotels where the restaurants are within walking distance so I don't have to drive to eat dinner after I get back to the room and cleaned up after working all day. Overall it was a great stay, and I will surely return if I ever have to head to Chesapeake, VA again for work. April 8, 2014
Rated 5.0 out of 5.0 by Excellent Job! Our group checked in to play in a tournament. I was impressed that the staff were ready for our arrival. They had directions printed out and a list of restaurants for one of the other parents who requested information when she made her reservation. Most hotels have a robotic process, but these folks took a personal interest in our team and made us feel welcome. Breakfast was good and so were the freshly baked cookies. The location was about 15 minutes from where we needed to be, but the savings and quality were worth it. Will stay again next year. March 31, 2014
Rated 5.0 out of 5.0 by Enjoyed the Weekend Spent the weekend with Archie, Bert & Ernie, Kitty & Lucy, and B&N we had ourselves an extremely wonderful time. Looking foward to coming back March 26, 2014
Rated 1.0 out of 5.0 by unsaticfactory I checked in and was given a room that had no air was moved that night to another room that had a big Jacuzzi in it with no sitting area that was not what I had booked so was moved again the next day to a room that I had booked but had no hot water in the morning for showers and two days our room was not cleaned. I was there for 5 days this was the worst Holiday Inn I have ever stayed at. The only good thing about this place was the clerk at the front desk was very kind. March 21, 2014
Rated 2.0 out of 5.0 by No Hot Water and No Maid Service We were there 6 nights to arrange my mother's funeral. The first night we got in at 10pm and got into our room and the air conditioner didn't work. The desk clerk moved us to what she called an upgraded room, which had a jacuzzi in the room but no sofa area. Since we were staying 6 days, I wanted a sofa area to relaxing in, not a jacuzzi. She had no other available rooms. The next day, we were moved to a room with a sofa area. Two days out of the five in that room, we came back after a long day to fine our room had not been serviced, the bed wasn't made, trash not dumped and no clean towels. We complained and it still happened again a few days later. We have stayed at a lot of Holiday Inns and this was by far the worse. We come down to the Tidewater area quite a lot because we have family here and we will not be staying in this hotel again. The one on Military Hwy near the airport is the best in the area. The hot water situation was unbelievable. If you take a shower in the evening you should have no problem, but in the will have lukewarm water. March 21, 2014
Rated 4.0 out of 5.0 by Quirky hot water problems... still Thursday morning I could only shower in luke warm water, vs. hot/warm water. This has not been the first time. I don't know if their hot water capacity is undersized, or if it's something else. The first 4 days (Sun-Wed) there were no hot water issues. I've been coming to this hotel on business once or twice a year, for over a decade, and usually there isn't any issues, and sometimes I never get hot water (only luke warm) for consecutive days. Otherwise it's just like every other Holiday Inn Express. March 9, 2014
Rated 3.0 out of 5.0 by eveyone is equal here You could be a solid gold with platinum covering member and it doesn't mean a thing. Towels & wash clothes are berber carpet remnants. Milk in fridge is warm. I told the 'attendant' and she just shrugged her shoulders. March 8, 2014
Rated 4.0 out of 5.0 by frequent stayer I am a frequent customer at this hotel (at least once a month for the past 14months) and usually its a very quiet hotel with nice clean rooms in great shape. The last time i stayed, there were children running rampant in the hallways and our room was not to the standard I was used to having from this hotel. I was disappointed. Overall, the staff is friendly and approachable. I would recommend this hotel to anyone because the price is great (gets a little high for the quality in the summer) and like I said, I've had only had a few less than stellar stays. March 7, 2014
Rated 2.0 out of 5.0 by report This was an OK visit EXCEPT>> Someones tissue left in ice container NOT OURS, .Checking out rooms that have more than 5 kids in them per couple made for an awful time @ the tub/pool area was overpopulated and a birthday party that drew other outside the hotel guest and there children , made it uninviting.Elevators where filthy. March 1, 2014
Rated 5.0 out of 5.0 by Great Stay at HIE!! We stayed for two nights in a beautiful non-smoking room on the fourth floor. Everything looked very clean and the room still smelled like Clorox from its cleaning. The staff were some of the nicest people I have ever seen in a Hotel. They were friendly every time I walked past the front desk or had a question, even the maids and breakfast cooks were extremely friendly! My wife and I greatly enjoyed our stay, and would stay there again in a heartbeat. The location of the Hotel was a huge plus. It sits on a road with only one other Hotel and a condo complex nearby, but is not far off the interstate or far from the shopping mall. It was the perfect location! February 27, 2014
Rated 5.0 out of 5.0 by great service great stay would need 2 washer dryer instead of one will return thank you February 24, 2014
Rated 5.0 out of 5.0 by friendly staff The staff were great, very friendly and helpful. I enjoyed my stay January 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent customer service. Myself,along with 4 of my AKA Sorority sisters came into town For an Ivy Beyond The Wall Ceremony. Monica, Dru, and the rest of the staff provided excellent service. The hotel was nice and clean and the rooms are spacious. My roommate left her medicine, and when we got home, from a four hour drive, the hotel had call and left a message that the medication had been left, and it would be mail to us. We would like to say thanks for a great stay and would recommend this hotel. January 20, 2014
Rated 1.0 out of 5.0 by No hot water and lights not working properly To whom it may concern this was quite possible the worst Holiday Inn Express experience ever. I am a Platinum Member and will not recommend this hotel to anyone. When my wife and I checked in the staff was super polite. We were placed in a regular room. Every other hotel we have stayed in we were upgraded to a suite due to platinum status but not here. We get to our room and one of the lights above the sink was out and the the light in the shower would just flicker like it was going out. We informed the staff and were told it would get fixed and it was then that they upgraded our room. We got to our new room, a suite, and the shower was not working properly and we have to inform the staff about that. They fixed it. The icing on the cake of a bad experience was the lack of hot water. The water in the room would only get warm and soon after turning it on we were in the cold. This should not happen at a hotel. Hotels don't run out of hot water. All this caused my wife and I to check out early and find a better hotel. We went to Staybridge Suites and the experience was awesome. There is a reason why this Holiday Inn Express only has a 3.6 rating. I will never suggest this hotel to anyone even though the staff was friendly. January 12, 2014
Rated 5.0 out of 5.0 by Great Service My check in clerk was super nice and very accommodating. She gave great customer service... January 3, 2014
Rated 4.0 out of 5.0 by A superb stay. A superb stay facilitated by an impressive desk staff that were more than eager to assist us through our holiday stay there. Dru and Nikee went above and beyond their responsibilities and insured that we had a very comfortable stay as we traveled with our new born. December 14, 2013
Rated 5.0 out of 5.0 by Wonderful ambiance for the holidays!! The interior is set for the holidays bringing with it a feeling of comfort and home. Always, a greeting and smile from the staff. Enjoy my frequent visits, utilizing this hotel as a base for work. December 10, 2013
Rated 5.0 out of 5.0 by fantastic stay at holiday inn express chesapeake square my stay there was very good, shopping very near and close as well as the mall; facility was very clean and breakfast was awesome; although i was never terribly pleased with the pancakes; not bad once you got them but very small and thin and you must wait with patience; think they should invest in the waffler : ) the front desk staff were awesome and the rest of the staff, the house technicians and breakfast room staff. December 4, 2013
Rated 5.0 out of 5.0 by Chesapeake HIE I've stayed here multiple times. Although the furniture was a bit shopworn, the room was very clean and tidy. Breakfast was quite standard fare. The desk (and food) staff were very pleasant and welcoming. It was also nice that smoking rooms were available to avoid an elevator ride and standing outside which seems to be the norm nowadays. Overall, it's my choice of hotel when visiting the Norfolk area. November 21, 2013
Rated 5.0 out of 5.0 by Great Place to Stay My stay has always been an excellent one. I have never experienced a bad stay at this location. I highly recommend because it is centrally located to many Historic sites and places to dine. November 18, 2013
Rated 5.0 out of 5.0 by I enjoyed my night, here. I enjoyed the hotel and my room. The only thing that stood out and this isn't even a big deal. The lady that checked me in didn't give me a gift bag for being a platinum member. Not all hotels give the gift bags out so I didn't think anything of it. I went back down to the front desk 10 mins after I checked in and I seen her giving another platinum member a gift bag so I found it odd that I didn't get one but I didn't really care. The lady was very nice and helpful so I didn't even mention it, to her. My over all experience was great. I will stay, again. November 15, 2013
Rated 2.0 out of 5.0 by Great Service! The staff and service at this hotel was excellent! The staff were very accommodating and very friendly! The rooms are a bit outdated. The bed was not comfortable and the sheets were scratchy. While taking a shower at night there was no hot water. November 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great size room! Bed was so comfortable, felt like I was sleeping on a cloud. Breakfast was great. Room was very clean and presentable! Will definitely stay here in the future! October 23, 2013
Rated 5.0 out of 5.0 by Wonderful experience Have stayed at this location 2 times now and both times the staff has been wonderful and friendly. I really enjoyed being there close to everything but not in the midst of it. Love the location. Rooms are big and cozy. Will definitely stay at this location again. October 23, 2013
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