Rated 4.0 out of 5 by 305
Rated 3.0 out of 5.0 by JeepFreak4x4 Avoid a Race Weekend
I picked the hotel for the brand - I had no idea there was race in Chester this weekend...
I wasn't recognized as a Platinum member when I arrived, actually I was basically just checked in and nothing was ready for me. This is something I notice as a person that spend 185-200 nights in a hotel a year.
Then the internet was down Thursday afternoon and most of the evening. The counter staff -same two the checked me in- acted as if I was unique in my problem. Normally this wouldn't be a issue for me, but being a traveler to a city that I had never been I was hostage to WiFi. So I made another request to the staff, I went for dinner and a walk and returned to the same issue. But this time the Staff -a new staff member who was very helpful my whole stay- called in a service man, who made certain the WiFi was working that evening.
My room was stuffy and damp, and on the noisy street side, so opening the window for sleep was impossible. I used the $5 fan that was on the desk, and it blocked out much of the street level noise, but the hall noise - another issue all together...
Breakfast choices were amazing - as well as the helpful morning staff.
Friday evening my WiFi went down again - but I just ignored it, took a sleep aid and the hall noise faded away...
Saturday you are required to be out of the room by 10am due to the race - NO IDEA WHAT THAT HAS TO DO W/ MY STAY!
The young lady behind the counter called me a taxi to get to the train station - and I checked out for my return to the States...
Overall - it is a nice property, and the location is great to see the city and walk the wall. But the lack of AC and the street level noise #including the bar) was not what I expected from the IHG brand.
I would use the location again, just not the street side of the building, and not on the far end of the hall away from the WiFi router.
August 21, 2014
Rated 5.0 out of 5.0 by Large family ! excellent location and service
Everything we wanted for our family and at a good price. Great breakfast and very friendly, helpful staff
August 19, 2014
Rated 4.0 out of 5.0 Reasonable price in good location
Booked hotel for location and free parking. Reasonable price with breakfast included.
Five minutes easy walk in Chester town centre. Had downstairs room at back so no road noise. Staff were friendly. Breakfast was good for the price, self service with choice of fruit salad, cereal, yogurt, toast,pastries, egg, sausage and beans.
Free wi if if you take my own laptop/ tablet.
Only negative comments was check out time on Saturday as it was a race day was 10am. As hotel was booked to attend wedding we wanted a leisurely morning and to ensure alcohol was out of our system. If we were informed at the time of booking online that check out was early due to race day, we would not have booked. I asked to check out at 11 and was told we could but then received notice saying check out was 10. I also heard cleaners knocking people up at 9.30 who hadn't checked out saying check out was 10 and they would come back in 20 mins. Appreciate race days are busy but should ensure guests are notified as earlier check out on race days.
August 19, 2014