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Rated 4.0 out of 5 by 312 reviewers.
Rated 5.0 out of 5.0 by soumynnona We booked this hotel for a family Wedding Reception we had a really good weekend Hotel staff very friendly and helpful beds comfy would definitely stay here again. Although other reviews stated breakfast was basic it was actually very good and not waiting around staff were constantly filling up bread juice pastries etc. Well Done August 27, 2014
Rated 4.0 out of 5.0 by nice cheap hotel in chester Nice hotel and very close to city center. Room very warm but a fan was provided. Will stay again all going well in april August 27, 2014
Rated 4.0 out of 5.0 by Chester Visit Had a really enjoyable stay at the Holiday Inn Chester Racecourse. The check in staff could not have been more helpful (Emma) and were way ahead of the normal assistance you receive in a hotel. The rooms were really good value for money and a great location for Chester/ Aquarium and Zoo. A hotel we would definitely stay in again. August 26, 2014
Rated 3.0 out of 5.0 by okay Hotel only for a short stay Easy to find (ish) and walking distance to Chester Wall. Try and park close to hotel entrance. Staff were pleasant on arrival and checking out. Room - hmm. Very clean and thought the en-suite one of the best I have used as even though compact, found everything to hand and very bright. Even the quirky idea of the bathroom door then acting as the toilet door, worked well. What let the room down was the cramped space and poor beds. We booked for 2 adults and 1 child. The hotel had shoe horned what I imagine was some kind of futon next to the double bed, which meant you could not sit at the table and you had to stand on a mattress to close the curtains. We dare not open a window as we were on the busy road side. The beds were terrible. The main double was very bouncy, almost like a waterbed as it swayed that much when you moved. The second bed was rock solid and it had 2 distinct creases in it which lead me to believe it was a futon. Only go to the bar for a nightcap. There are plenty of restaurants out there including the The White Horse. The hotel advertise 3 in close proximity, however this one is right in the middle of Chester Racecourse and we received a 10% off voucher from Reception and additionally received a complimentary golf buggy ride from the hotel to the restaurant where food and service come well recommended. August 25, 2014
Rated 5.0 out of 5.0 by business Pleasant location, reception and breakfast area have been renewed. Handed for the town only a short walk for a drink or food. August 25, 2014
Rated 4.0 out of 5.0 by Perfect location Perfect location for Racecourse and short walk to town center. Room a little bit warm as no air con, but the supplied room fan helped. Bed and room condition was excellent. Breakfast was buffet style, and very good quality. Only issue is the WiFi packed up mid evening, and being on a business trip, was one of the reasons I chose this hotel, still not working by checkout on the next morning. This did not spoil the overall quality of the stay. August 25, 2014
Rated 5.0 out of 5.0 by Wonderful experience Staff particularly were superb, very attentive and so pleased all the ones we came into contact with were British . It was very refreshing. The hotel is central and it was lovely waking up each morning and looking out over the racecourse. A memorable stay and will return, loved Chester. August 22, 2014
Rated 3.0 out of 5.0 by Avoid a Race Weekend I picked the hotel for the brand - I had no idea there was race in Chester this weekend... I wasn't recognized as a Platinum member when I arrived, actually I was basically just checked in and nothing was ready for me. This is something I notice as a person that spend 185-200 nights in a hotel a year. Then the internet was down Thursday afternoon and most of the evening. The counter staff -same two the checked me in- acted as if I was unique in my problem. Normally this wouldn't be a issue for me, but being a traveler to a city that I had never been I was hostage to WiFi. So I made another request to the staff, I went for dinner and a walk and returned to the same issue. But this time the Staff -a new staff member who was very helpful my whole stay- called in a service man, who made certain the WiFi was working that evening. My room was stuffy and damp, and on the noisy street side, so opening the window for sleep was impossible. I used the $5 fan that was on the desk, and it blocked out much of the street level noise, but the hall noise - another issue all together... Breakfast choices were amazing - as well as the helpful morning staff. Friday evening my WiFi went down again - but I just ignored it, took a sleep aid and the hall noise faded away... Saturday you are required to be out of the room by 10am due to the race - NO IDEA WHAT THAT HAS TO DO W/ MY STAY! The young lady behind the counter called me a taxi to get to the train station - and I checked out for my return to the States... Overall - it is a nice property, and the location is great to see the city and walk the wall. But the lack of AC and the street level noise #including the bar) was not what I expected from the IHG brand. I would use the location again, just not the street side of the building, and not on the far end of the hall away from the WiFi router. August 21, 2014
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