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Rated 4.0 out of 5 by 303 reviewers.
Rated 4.0 out of 5.0 Reasonable price in good location Booked hotel for location and free parking. Reasonable price with breakfast included. Five minutes easy walk in Chester town centre. Had downstairs room at back so no road noise. Staff were friendly. Breakfast was good for the price, self service with choice of fruit salad, cereal, yogurt, toast,pastries, egg, sausage and beans. Free wi if if you take my own laptop/ tablet. Only negative comments was check out time on Saturday as it was a race day was 10am. As hotel was booked to attend wedding we wanted a leisurely morning and to ensure alcohol was out of our system. If we were informed at the time of booking online that check out was early due to race day, we would not have booked. I asked to check out at 11 and was told we could but then received notice saying check out was 10. I also heard cleaners knocking people up at 9.30 who hadn't checked out saying check out was 10 and they would come back in 20 mins. Appreciate race days are busy but should ensure guests are notified as earlier check out on race days. August 19, 2014
Rated 5.0 out of 5.0 by Almost Perfect We found the room to be spotlessly clean , comfortable & decor was in good condition., 3 nights there & slept like a baby or a log depending on your local sayings. The hotel location is very close to the town centre , so not too far to walk back after an evening meal & a few beers in town (approx 4-5 minutes). Breakfast was actually ok , I say this because I have read reviews that say it is awful. The breakfasts are maybe limited & consist of cereals , danish, pastries , toast or from the hot buffet there are sausages, scrambled eggs, beans & well that's it , oh & the usual Yogurt, hot drinks ,fruit juices & for us the selection was fine. Timing for breakfast is the only thing to be careful of as we arrived it was at times "BUSY" , now even this is ok, but due to some guests not knowing how to be patient & shall I say lacking in manners it did become rather frustrating one morning. The staff , well all I can say there was nothing to complain about, they all seemed to give 110% if that's possible. Nothing was too much trouble for them. We had stayed a 4 Star Hotel at Manchester the night before we arrived at the Holiday Inn. All I can say is the Holiday Inn staff have the same commitment as the 4 star Hotel staff, so thank you all at the Holiday Inn you are actually all 5 star people in my book. We will be back. Regards to all Ken August 18, 2014
Rated 3.0 out of 5.0 by Good position and convenient Generally a good place to stay; very central and easy to park (although suspect as it is next to racecourse, race days are probably problematic!) Only real dissatisfaction was having a room overlooking a noisy generator which marred an otherwise good stay. August 18, 2014
Rated 5.0 out of 5.0 by Good hotel close to city centre Usual good quality Holiday Inn Express hotel close to Chester City Centre with the added advantage of free car parking. Easy walk into city centre and sights of Chester. August 15, 2014
Rated 5.0 out of 5.0 by Excellent for visiting Chester 5 minute walk into Chester. Good choice on buffet breakfast. Good size room with a sofa. Liked having a walk in shower rather than a bath. Shower was very powerful as well which is good. Some road noise but didn't bother us. There is a railway next to hotel but we never heard any trains during the night. Did find the bed a little firm for us, but we are used to sleeping on memory foam rather than a sprung mattress. Free parking is really good, especially as hotel is so close to Chester. Was a good base for visiting Chester & the surrounding area. Reallt good value for money as we got a 4 nights for 3 deal August 14, 2014
Rated 3.0 out of 5.0 by uncomfortable bed nice hotel very close to town centre and very clean. But bed was very uncomfortable and lumpy, room was hot with a noisey fan and when window was opened there was traffic noise. August 12, 2014
Rated 2.0 out of 5.0 by noisy neighbours Negatives The people in the room next door were shouting from 5 a.m. till they went for breakfast, t.v. blaring till very late, walls must be very thin. Doors slamming! Road noise bed had to keep window shut despite hot room.. Our room was not cleaned when we arrived back one day although it was dealt with nobody thought to tell us when it had been completed. No apology. Beds and sofa were like sitting and sleeping on a board. Although breakfast was cooked and was fine the choice was very limited. Location was fine. Unlimited tea and coffee. August 11, 2014
Rated 1.0 out of 5.0 by Great service. Room?? The room we had was VERY small, and having just come from another Holiday Inn in comparison was not quite what l expected. There was no air conditioning, a small fan was place in the room which only circulated more warm air. The heat was so uncomfortable, and we didnt sleep well and we couldnt stay for a second night which we had already booked. August 10, 2014
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