Rated 3.0 out of 5.0 by Evo21 Overall stay
Room very clean and tidy and the hotel was an excellent local for our event at the racecourse.
We found the bed to be too soft and therefore had a disruptive nights sleep.
One thing which was disappointing was we were unable to get a drink from the bar both members of staff appeared to be doing nothing and when we asked the bill could be charged to our room it was a no! As residents in the hotel we could not understand. Why as other hotels offer this.
June 14, 2013
Rated 4.0 out of 5.0 by Twotoe Friendly staff but laundry service poor
We booked at this hotel for 2 nights, the staff were friendly and helpful, giving us advice about getting about and local restaurants/bars. Our room was very clean, well decorated and also looked out onto the racecourse which was a great view. Unfortunately on the first day my partners jeans were soiled by a friendly seagull flying past us. We asked for the item of clothing to be laundered and were advised that this could be done even though our stay was short. On the morning of our departure the reception staff could not intiially find the said jeans but then found them tucked away unlaundered stating they could not have guaranteed their return as laundry was completed inhouse. This was a sad end to our visit.
You must visit the pub within the racecourse and ask at reception to be picked up, its great fun!!!!!
June 13, 2013
Rated 4.0 out of 5.0 by Kenboy Food poor
This is a good hotel clean and in a good position to the city centre.
The only downside was the food poor selection plus some items were missing. Some food trays were empty.
June 12, 2013
Rated 4.0 out of 5.0 by lizzie48 What great value
Excellent value in a great location - we weren't expecting a good cooked breakfast for that price - a real bonus!
June 6, 2013
Rated 4.0 out of 5.0 by KarenJohn Great location and clean surroundings
We had 2 very relaxing days in Chester. Before we booked at The Holiday Inn I read some of the reviews, and although one or two reviews had a criticism, this did not affect our wish to book. After our stay, we can honestly say we don't know what the criticisms were about! The breakfast arrangements were very adequate indeed, the staff happy and couteous and the rooms and hotel clean and bright. I think some people just like to pick fault as a pass time! We had to accept two single beds instead of a double, but that was due to the conditions of the booking as was pointed out to us. We would easily book again.
June 5, 2013
Rated 5.0 out of 5.0 by Brookesmum excellent hotel
Myself, partner and 21 month old daughter stayed here for 3 nights. The staff are excellent and a credit to the hotel. They were friendly and nothing was too much trouble for them. The hotel was very clean, beds comfortable and maid service was excellent also child friendly. Very happy customers and will definitely stay here again when we next come to Chester. Room 315 has a brill view of the race course. Breakfast was good. All in all an excellent time. Go to the white Horse restaurant on the race course. Brilliant meal. Very relaxed friendly and family atmosphere.
May 30, 2013
Rated 5.0 out of 5.0 by Sarahll5 Clean rooms, great location
Stayed here many times, rooms are clean, service is excellent.
May 26, 2013
Rated 5.0 out of 5.0 by Jo90 Shopping trip
Really friendly and helpful staff. excellent location with ample free parking. Also free WIFI in bedroom. Great breakfast, would definitely recommend!
May 25, 2013