Rated 4.0 out of 5 by 287
Rated 4.0 out of 5.0 by DavidT61 Breakfast lets down an otherwise very good visit
We visited for the races so were expecting it to be a bit manic - and it was! But the staff on reception, bar, and entrance were all very helpful and friendly, as were the cleaners.
Unfortunately there was nothing anyone could do about the noise levels overnight as various very drunk racegoers returned to their (or other peoples!) rooms. We were right by the corridor entrance so had everybody clattering past our room all night.
Also the room was unbearably hot (they did supply a fan but it didn't help much and obviously added to the noise levels), even with the window left open all night. Air con would have been nice!
None of this mattered over much, but the real disappointment was the truly awful breakfast. Buffets don't have to be this bad. Choice of items for cooked breakfast was sausage, beans, scrambled egg. Nothing else. No bacon, no mushrooms, no hash browns, no black pudding, no tomato. Dry, congealed, and unappetising. Two rotary toasters that both had two settings: hardly working at all, or burn bread so quickyl that staff come running over to switch it off so the alarms don't go off. Terrible, and a real negative point to an otherwise lovely stay.
July 16, 2014
Rated 4.0 out of 5.0 by Helen25 Excellent Location
Stayed in June on Business. Excellent location next to the race course and just a short walk to the centre of Chester, Would definitely recommend and the car parking next to the hotel was very convenient. Staff were excellent
July 1, 2014
Rated 5.0 out of 5.0 by Billyboyo a real gem of a hotel
It is always a delight to stay at this hotel is situated on and sharing facilities with the Chester racecourse. The staff, from the general manager downwards, are all exceptionally friendly and helpful.It has a lot of features which one would only expect in a higher rated facility. Thoroughly recommended.
June 29, 2014
Rated 5.0 out of 5.0 by Pat125 Mrs p smith
We had a very good night at hotel good place in Chester would stop their again
June 27, 2014
Rated 2.0 out of 5.0 by The banks can get better for similar price
there are better hotels for a similar price. we had a small room not at all like the pictures on the web site.
breakfast not the best. Ideal location for race course and centre but that's the best I can say about this over priced hotel
June 26, 2014
Rated 5.0 out of 5.0 by Prefer no nickname Top end of HI Express standard
Staff friendly and attentive. Good parking. Outside impression of the somewhat dated look of the hotel is not an indication of its much better than average overall experience. Have stopped there before and will do so again.
June 26, 2014
Rated 2.0 out of 5.0 by Maz111 Noisy,despite asking for a quiet room........
Disappointing,with hardly any sleep due to a range of outside factors.
Noisy neighbours in adjacent room, outside compressor running all night, trains until early hours and then a wake up call from contractors cutting trees!!
A noisy Saturday morning in warm weather, requiring the window shut,
June 26, 2014
Rated 4.0 out of 5.0 by Olwen Great location
The hotel is right next to the racecourse and an easy walk straight into the City centre. Although there is no restaurant as such in the hotel, there is a huge range of local restaurants to suit every pocket
The parking is free of charge and actually on site so very convenient.
From the outside, the hotel looks very functional but lounge/lobby is comfortable with TV and bar facilities.
The breakfast buffet has an adequate selection of continental style provisions but the hot options consists only of sausage, baked beans and scrambled egg.
June 25, 2014