Rated 4.0 out of 5 by 300
Rated 5.0 out of 5.0 by Anhojaro Quality on a budget
An excellent hotel an easy walk from the city centre and attractions, just outside of the famous walls walk which is only a minute away.
Good value and a nice experience.
May 26, 2014
Rated 4.0 out of 5.0 by AK1955 A good all round hotel for very short stays
A nice hotel with excellent location to town and restaurant's and of course the race course.
I would only stay again for a maximum of two nights as there is no wardrobe space only a few coat hangers so clothes stayed in suitcase.
But as the name states it is Holiday Inn EXPRESS.
May 25, 2014
Rated 4.0 out of 5.0 by carpediemtitus Unglaublich großzügig
Wir kamen bereits morgens um zehn im Hotel an, konnten aber erst um 14.00 Uhr einchecken. Wir fragten, ob wir gegen Bezahlung frühstücken gehen dürften. Die Antwort war "Yes, help yourself" und wir mussten keinen Pfund dafür bezahlen. Auch bei den Getränken durften wir uns bedienen. Das war wirklich sehr gastfreundlich und großzügig.
May 23, 2014
Rated 4.0 out of 5.0 by Sam1981 Nice hotel, shame about road noise
Nice clean hotel, cleaners seemed to be cleaning 24/7, only downfall was the noise from the road, particularly hot night so the window had to be open, I'd stay again but ask for a room on the other side of the hotel.
May 22, 2014
Rated 5.0 out of 5.0 by suecut caring staff
I would like to take the recepion staff on duty during our recent stay i was poorley and they looked after my husband and made sure I had everything I needed with the offer of a doctor.we were in room 317 comfortable room.
May 21, 2014
Rated 4.0 out of 5.0 by rogatHI Good Trip
Enjoyed our visit, excellent location, wonderfully quiet at night. Pity they wouldn't take dogs but that is regrettably common. Pity that on the day of the Chester Half Marathon they stuck to 11:00 check out time while had they extended it to 11:45 the runners could have had a nice shower having completed the course. However, we will go here again.
May 21, 2014
Rated 2.0 out of 5.0 by cabrio111 Noisy neighbours (229)
My 18-yr old daughter in 228 had to go to a telephone in the CORRIDOR at 03:15hrs to call the front desk! Serious security flaw! The neighbours (hen party?) went silent by the time the security person arrived on the floor.
May 21, 2014
Rated 4.0 out of 5.0 by American Expat in Holland Convenient
Standard experiencing with an Express hotel... I was especially surprised at the quality of the bath linen, very thick and large.
Room was good... was away from the rail line. Bed comfortable and nice to be able to open the window.
One suggestion for the breakfast area would be to move the breakfast trays and cutlery station closer to the logical entrance to the breakfast serving area. I didn't notice that it was on the far right wall until after I had made two trips back to my table with orange juice and fruit.
May 15, 2014
Rated 2.0 out of 5.0 by Johan1 Very small room
This hotel is adequate for a single night and rooms are large enough for a single person, but not a couple. There is no wardrobe or drawer space, so for a three-day break, quite inadeqaute. There were several stag/ hen parties when we were there, although there was no problem, perhaps we were just lucky. The breakfast is all self service and a reasonable choice, but the same each day/ no variation. The bar area in the evening is not very relaxing, but fine for a quick drink. Parking was free and there were ample spaces.
May 13, 2014
Rated 5.0 out of 5.0 by Rembrandt2 Great location
Great view if Chester racetrack 2minutes from town centr
Very friendly staff highly recommend to all
May 11, 2014
Rated 5.0 out of 5.0 by Suze_ Great stay in Chester
This is a great location for walking into town - particularly if you are a race goer .. the hotel is such great value for money and the staff are really nice and friendly
May 8, 2014
Rated 5.0 out of 5.0 by raygee67 comfortable hotel and rooms
excellent for a 2 night break-which we have had many times before-no complaints as usual.
May 6, 2014
Rated 5.0 out of 5.0 by Kazlou excellent
Had a great stay. The staff were very attentive and the position is absolutely excellent.
Only downside was the bed(s).... not enough to complain about but the mattress was very soft and the sofa bed was very hard. Apart from that, had a wonderful stay - we will be back I am sure.
April 28, 2014
Rated 3.0 out of 5.0 by Big big roy NICE WEEKEND SPOILED
The survey does not ask the right questions, but just to point out, I found all the staff pleasant and willing to help in any way they could. I could not criticise any of the staff, The security tried their best to make our stay more pleasant by talking to the Rugby players who were in the hotel bumping banging door and making a lot of noise, until 4am on our first night, after the security spoke to them, they were better behaved and a good sleep was had on the second night, It also helped that we were moved rooms, however, I do think that the door slams need attention, you could hear all the doors in all the rooms slamming on being closed.
I know this is a Express but normally wherever we go we are looked after and chocolate and drinks are placed in the room because we are platinum priority club members.
April 25, 2014
Rated 5.0 out of 5.0 by Alzee60 Great location and comfortable facilities
Had a great stay here hotel staff are excellent and very obliging - room was very comfortable - and very relaxing bar and lounge facilities.
Only criticism would be the breakfast - the hot buffet only had sausages scrambled egg and beans - a bit limited - but there was a variety of cereal and fresh fruit - they advertise this as free so shouldn't complain - but I think really the cost is included in the room rate.
April 24, 2014
Rated 5.0 out of 5.0 by Monkey27 Great staff and location
The staff could not have been more helpful, excellent location close to chester town centre, great value for money
April 23, 2014
Rated 4.0 out of 5.0 by grahamad good service, comfy room
Good stay overall. Great service from all staff enountered - thank you. Comofortable rooms. Good location and free parking. Acceptable breakfast. Price on this occasion at upper end of scale for a budget hotel though - any more expensive and you may as well go to a mid-range hotel and have a little more luxury. Please change the in room coffee sachets - its horrid!
April 18, 2014
Rated 5.0 out of 5.0 by DAVID H 25 BEST LOCATION IN CHESTER
GOOD LOCATION , AND A SHORT WALK TO THE CENTER OF CHESTER
April 18, 2014
Rated 3.0 out of 5.0 by Linda 1892 Very helpful staff
This hotel has a good location in many respects, with some rooms overlooking the Racecourse. However, one end of the hotel is right next to a fairly busy rail line and my room was on the corner next to the rail line.
This resulted in disturbed sleep as the noise of the trains was intrusive even with the window closed.
I found the mattress on the bed to be very 'bouncy' too and not particularly comfortable.
However, the staff were excellent and very helpful, and checking in and out was effortless. The included breakfast was ok, with a reasonable range of choices and everything seemed fresh (no bacon though!)
I may stay here again, but would want a room away from the railway line.
April 14, 2014
Rated 5.0 out of 5.0 by sinks fantastic hotel
Great location ideal for city centre,Clean and comfortable.Fantastic breakfast and outstanding value for money.I'll be back for a third time !!!!!
April 14, 2014
Rated 4.0 out of 5.0 by IOM1 3 day trip
Excellent location, near the city centre, with ample facilities and free Wifi.
No sure if it would be such a good location if the horse racing was on as I would imagine it could be extremely busy.
Overall a very enjoyable experience
April 10, 2014
Rated 5.0 out of 5.0 by billyrae11 excellent comfortable over night stay with a excellent breakfast.
This was the second time I stayed at this hotel. The first was my daughter's hen party, I enjoyed my stay that much I booked to come back one month later with my husband. He was not disappointed and enjoyed his stay too, we are looking to stay again in the near future.
April 10, 2014
Rated 4.0 out of 5.0 by suecut very relaxing
good place to stay as always
stay every time we come to chester, any problems and they are sorted straight away staff very helpfull
April 9, 2014
Rated 5.0 out of 5.0 by Lusinghe Excellent service and comfortable room
Chester HIE is to be highly recommended by those wishing to enjoy the sights and delights of the City of Chester. This was our first visit and we would hope to return some day. The staff were very helpful, especially as I have dietary needs for breakfast - a big thank you from me. The whole building was pristine and all the staff were cheerful and helpful. We find the inclusive breakfast a wonderful start to the day and have decided to always look for an HIE when we stay in locations across the UK. Free Wi-Fi is also a great boon.
April 7, 2014
Rated 5.0 out of 5.0 by Alloy General
Great location. Clean, comfortable and convenient with welcoming staff.
April 6, 2014
Rated 5.0 out of 5.0 by Mollyrockcake Central to Chester and good breakfast
Would definitely recommend to friends and stay again myself. 5-10 mins walk to shops. Lovely room, spotlessly clean. Staff very well to help with anything.
April 2, 2014
Rated 4.0 out of 5.0 by dinkyinki Good stay and comfortable
I've stayed at this hotel a couple of times and it is my preferred choice for stays in Chester. Good hotel with a new feel to it, the staff are particularly friendly and helpful. Room is good quality, although the WiFi could do with being a little faster. Breakfast surprised me in terms of the cooked options (for an Express hotel), if there was bacon to go with my sausage it would be even better.
March 29, 2014
Rated 4.0 out of 5.0 by Smoked kipper Excellent location
Enjoyed a couple of nights with girlfriends. sofa bed was more comfortable than expected (three people in one room). would heave liked bacon in the breakfast choice.
Request for triple room was not ready on our arrival 11:15pm, that was disappointing. However, this was quickly sorted.
March 27, 2014
Rated 5.0 out of 5.0 by suecut very comfy
always stay when coming to chester
because you know you are going to have a good stay
March 27, 2014
Rated 4.0 out of 5.0 by Stinker Room 319
When we checked in we were allocated the room 319, which suited my std requirements to be away from the railway. However after a little while we noticed a steady drumming sound within the room, we tried to ignore it but it was too invasive. I mentioned this to reception, who confirmed this was caused by the heating A/C unit on the roof above this room and the immediately adjacent ones. The staff immediately offered to reallocate me to room 309 , an offer which we took up. There was no such complaint with this room. My point is that if this is a know fault with these rooms on the 3rd floor why are they used when the hotel is not full, ie only use them as a last resort , or better even still still fix the problem !!!
March 25, 2014