Rated 4.0 out of 5 by 287
Rated 3.0 out of 5.0 by Big big roy NICE WEEKEND SPOILED
The survey does not ask the right questions, but just to point out, I found all the staff pleasant and willing to help in any way they could. I could not criticise any of the staff, The security tried their best to make our stay more pleasant by talking to the Rugby players who were in the hotel bumping banging door and making a lot of noise, until 4am on our first night, after the security spoke to them, they were better behaved and a good sleep was had on the second night, It also helped that we were moved rooms, however, I do think that the door slams need attention, you could hear all the doors in all the rooms slamming on being closed.
I know this is a Express but normally wherever we go we are looked after and chocolate and drinks are placed in the room because we are platinum priority club members.
April 25, 2014
Rated 5.0 out of 5.0 by Alzee60 Great location and comfortable facilities
Had a great stay here hotel staff are excellent and very obliging - room was very comfortable - and very relaxing bar and lounge facilities.
Only criticism would be the breakfast - the hot buffet only had sausages scrambled egg and beans - a bit limited - but there was a variety of cereal and fresh fruit - they advertise this as free so shouldn't complain - but I think really the cost is included in the room rate.
April 24, 2014
Rated 5.0 out of 5.0 by Monkey27 Great staff and location
The staff could not have been more helpful, excellent location close to chester town centre, great value for money
April 23, 2014
Rated 4.0 out of 5.0 by grahamad good service, comfy room
Good stay overall. Great service from all staff enountered - thank you. Comofortable rooms. Good location and free parking. Acceptable breakfast. Price on this occasion at upper end of scale for a budget hotel though - any more expensive and you may as well go to a mid-range hotel and have a little more luxury. Please change the in room coffee sachets - its horrid!
April 18, 2014
Rated 5.0 out of 5.0 by DAVID H 25 BEST LOCATION IN CHESTER
GOOD LOCATION , AND A SHORT WALK TO THE CENTER OF CHESTER
April 18, 2014
Rated 3.0 out of 5.0 by Linda 1892 Very helpful staff
This hotel has a good location in many respects, with some rooms overlooking the Racecourse. However, one end of the hotel is right next to a fairly busy rail line and my room was on the corner next to the rail line.
This resulted in disturbed sleep as the noise of the trains was intrusive even with the window closed.
I found the mattress on the bed to be very 'bouncy' too and not particularly comfortable.
However, the staff were excellent and very helpful, and checking in and out was effortless. The included breakfast was ok, with a reasonable range of choices and everything seemed fresh (no bacon though!)
I may stay here again, but would want a room away from the railway line.
April 14, 2014
Rated 5.0 out of 5.0 by sinks fantastic hotel
Great location ideal for city centre,Clean and comfortable.Fantastic breakfast and outstanding value for money.I'll be back for a third time !!!!!
April 14, 2014
Rated 4.0 out of 5.0 by IOM1 3 day trip
Excellent location, near the city centre, with ample facilities and free Wifi.
No sure if it would be such a good location if the horse racing was on as I would imagine it could be extremely busy.
Overall a very enjoyable experience
April 10, 2014
Rated 5.0 out of 5.0 by billyrae11 excellent comfortable over night stay with a excellent breakfast.
This was the second time I stayed at this hotel. The first was my daughter's hen party, I enjoyed my stay that much I booked to come back one month later with my husband. He was not disappointed and enjoyed his stay too, we are looking to stay again in the near future.
April 10, 2014
Rated 4.0 out of 5.0 by suecut very relaxing
good place to stay as always
stay every time we come to chester, any problems and they are sorted straight away staff very helpfull
April 9, 2014
Rated 5.0 out of 5.0 by Lusinghe Excellent service and comfortable room
Chester HIE is to be highly recommended by those wishing to enjoy the sights and delights of the City of Chester. This was our first visit and we would hope to return some day. The staff were very helpful, especially as I have dietary needs for breakfast - a big thank you from me. The whole building was pristine and all the staff were cheerful and helpful. We find the inclusive breakfast a wonderful start to the day and have decided to always look for an HIE when we stay in locations across the UK. Free Wi-Fi is also a great boon.
April 7, 2014
Rated 5.0 out of 5.0 by Alloy General
Great location. Clean, comfortable and convenient with welcoming staff.
April 6, 2014
Rated 5.0 out of 5.0 by Mollyrockcake Central to Chester and good breakfast
Would definitely recommend to friends and stay again myself. 5-10 mins walk to shops. Lovely room, spotlessly clean. Staff very well to help with anything.
April 2, 2014
Rated 4.0 out of 5.0 by dinkyinki Good stay and comfortable
I've stayed at this hotel a couple of times and it is my preferred choice for stays in Chester. Good hotel with a new feel to it, the staff are particularly friendly and helpful. Room is good quality, although the WiFi could do with being a little faster. Breakfast surprised me in terms of the cooked options (for an Express hotel), if there was bacon to go with my sausage it would be even better.
March 29, 2014
Rated 4.0 out of 5.0 by Smoked kipper Excellent location
Enjoyed a couple of nights with girlfriends. sofa bed was more comfortable than expected (three people in one room). would heave liked bacon in the breakfast choice.
Request for triple room was not ready on our arrival 11:15pm, that was disappointing. However, this was quickly sorted.
March 27, 2014
Rated 5.0 out of 5.0 by suecut very comfy
always stay when coming to chester
because you know you are going to have a good stay
March 27, 2014
Rated 4.0 out of 5.0 by Stinker Room 319
When we checked in we were allocated the room 319, which suited my std requirements to be away from the railway. However after a little while we noticed a steady drumming sound within the room, we tried to ignore it but it was too invasive. I mentioned this to reception, who confirmed this was caused by the heating A/C unit on the roof above this room and the immediately adjacent ones. The staff immediately offered to reallocate me to room 309 , an offer which we took up. There was no such complaint with this room. My point is that if this is a know fault with these rooms on the 3rd floor why are they used when the hotel is not full, ie only use them as a last resort , or better even still still fix the problem !!!
March 25, 2014
Rated 4.0 out of 5.0 by oatsy great location
Excellent hotel free parking, great location, only two minutes walk to the walls, ten minutes to Chester City center. comfortable bed good breakfast, pleasant and helpful staff in all departments. Would definatly book here again, and will recommend to friends and family
March 25, 2014
Rated 3.0 out of 5.0 by Mikey1212 OK stay but hotel looking 'tired'
As a shareholder and former employee, I have to say that I was disappointed in my stay at this hotel. I thought it looked like one of the original designs for the HI Express brand and was in need of a complete refurb.Although the property was basically clean, furniture and carpet were stained and the bed was not very supportive. I could not reccommend as good value for money
March 20, 2014
Rated 4.0 out of 5.0 by sparkle64 excellent staff, very friendly and helpfull
my sister and I stayed here, when we were first given our room I found it was next to trains going past and next to a main road, as I requested a quiet room when booking I went to reception on which I was told we could have another room which was slightly better apart from this staff and service was excellent and nothing was too much trouble
March 14, 2014
Rated 4.0 out of 5.0 by Trev59 Great staff and Great Location.
Excellent stay, plenty of parking, great location, only five minutes walk to the main pedestrian area of Chester City centre. Good breakfast and good wifi, pleasant and helpful staff in all departments. Would 100% book here again, and will recommend to friends and family.
March 14, 2014
Rated 4.0 out of 5.0 by Hotel Inspector Happy Days
This hotel is perfect for your break in Chester, we have stopped here on more than one occasion and will stop here again. Rooms, bedding, bathroom ideal for short breaks. The hotel is clean and the staff are helpful, only down side is the breakfast could have a better selection but the food which was available was of a good standard.
March 13, 2014
Rated 4.0 out of 5.0 by Llanddwyn Good base for visiting Chester
Good value hotel within walking distance of Chester town centre. Parking facilities and good accomodation with breakfast inclusive in price.
March 11, 2014
Rated 5.0 out of 5.0 by Jules153 Great location, helpful staff.
Great location, comfortable rooms, very helpful and friendly staff.
March 10, 2014
Rated 3.0 out of 5.0 by KENVC SLEEP & SHOWER
VERY POOR BED. NEEDS REPLACING
BOTTOM SHEET TOO SMALL FOR BED TO TUCK IN PROPERLY
NO SOAP AT ALL IN SHOWER SQUEEZIE
LITTLE OR NO SOAP IN BATHROOM SQUEEZIE
A VERY CHEAP NIGHT BUT POOR OVERALL
March 9, 2014
Rated 5.0 out of 5.0 by Abraira Atención en recepción
Amables , serviciales y muy profesionales. Me sentí muy cómodo y seguro en todo momento.
March 8, 2014
Rated 4.0 out of 5.0 by Melliemel Spacious room and great power shower
We stayed on the evening of the 2nd March, from the moment we walked in our stay was memorable, friendly and helpful staff, spacious and comfortable room with a great refreshing power shower, looking forward to our next stay. Perfect location for walking into Chester centre, and free parking. Thank you
March 7, 2014
Rated 5.0 out of 5.0 by The louteasers Welcome and friendly
We both had a great weekend the staff friendly and welcoming
The only thing to spoil well perhaps not spoil but the hot food for breakfast was lets says not very.
But this did not spoli the weekend stay.
The buggy lift to the restaurant was a welcome and plesant supprise and the additional discounts for them was a great saving.
March 6, 2014
Rated 5.0 out of 5.0 by raygee67 spotless hotel
another excellent stay .Easy access to Chester
March 6, 2014
Rated 4.0 out of 5.0 by Tpro1965 Recent Leisure break at The Holiday Inn Express at Chester
The hotel is a modern hotel offering excellent access to the race course and the city centre. Staff are all very pleasant and try to make sure your stay is memorable. The hotel amenities are basic but functional however there are 2 things to be aware.
First the bed was the most uncomfortable of any bed that I have had the pleasure of sleeping in over the last 15-20 years. Second the windows do not protect you much from the outside noise which can be quite noticeable at night.
I would use this hotel again but make sure that I complained about the bed if it was as uncomfortable as the one that I had on this occasion.
March 4, 2014