Rated 3.9 out of 5 by 171
Rated 5.0 out of 5.0 by Rich72 Great staff, Clean and comfortable
Good hotel for visiting Chester. Clean and tidy. Very friendly staff.Rooms on road side a little noisey. No air conditioning for summer months.
July 26, 2013
Rated 1.0 out of 5.0 by kayjay1269 no happy this time
The stay here on this visit was bad , and we use holiday inn's very often as we gold priority members.
We took along friends for a special occasion and was very disappointed as the rooms had no air con and were small in size to usual .
The room was over looked by a railway line which were were not informed of.
The cost was way to over priced for the stay
The staff were not at all helpful when making a inquiry about a few things just advised to wait till the morning and speak to the manager, not helpful at all.
we have never had to make a complaint at all on all the stays we have had with you brand but this has upset myself and my wfe and spoilt the whole stay, we did send in a complaint on the night via email but had no response as to date ?
July 26, 2013
Rated 1.0 out of 5.0 by wlwong Experience with Holiday Inn Express Chester UK
I stayed in Holiday inn express Chester UK for one night. The room is very hot after a whole day's sunshine. No air conditioning in room. Hotel provide 2 very small fan but it does not really cool down the room. The window cannot be widely opened to cool down the room. I really cannot sleep well the whole night.
Even more strange is , despite the heat inside the hotel. Heater is still on in lift lobby.
I will never never use this hotel anymore
July 25, 2013
Rated 4.0 out of 5.0 by Selena85 No air conditioning
My stay at the Holiday Inn Express didn't get off to a great start. Having booked and requested months in advance for a quiet room I was given a room at the front where the traffic was really bad. Thankfully there was a room available at the back which was a bit quieter. A very helpful member of staff assisted me in moving my things over.
The main thing that ruined it was the lack of air-conditioning in the bedroom and throughout most of the hotel. My room was airless and unbearable to sleep in or spend any length of time in. Other guests that I spoke to said the same thing.
Overall, I enjoyed my stay and I would stay at the hotel again but not during the summer.
July 23, 2013
Rated 5.0 out of 5.0 by gelandphil over night stay
great value for money. comfortable room and enjoyable breakfast. all staff friendly and helpful. perfect location town centre few minutes walk away. would recommend.
July 21, 2013
Rated 4.0 out of 5.0 by Tourist13 Good staff
This hotel has a good location with ample parking which is a bonus in Chester. The staff were excellent friendly and helpful. My purse was returned to me by a member of staff after I left it on a chair and she refused a reward saying it was her job. I was so grateful to her.
For us the bed is too firm and the room was far too hot, however it was a particularly hot spell weather wise.. All in all I would recommend this hotel.
July 20, 2013
Rated 4.0 out of 5.0 by Mandra Nice hotell but quite warm
Good location, friendly staff and nice breakfast. We stayed here in July and because there was no AC the room got very warm.
July 19, 2013
Rated 5.0 out of 5.0 by colkin37 Perfect location
We booked this hotel at very short notice and found it to be in a perfect location to town centre. Room was very clean and the bed was comfortable. Staff were very friendly and helpful would highly recommend inif on short stay as we were
July 18, 2013
Rated 5.0 out of 5.0 by Hadge63 Well worth a trip
Good position for visiting Chester. The on site parking swung it for me. All round, it has everything you need for a restfull stay. Only let down, no Bran amongst the breakfast cereals, but the fact I left my phone behind and it was immediately posted off to my home, compensated for that small criticism.
July 18, 2013
Rated 3.0 out of 5.0 by mon82 Taking advantage on race day!
- I found the price expensive for what we got. The price of a room had doubled just because it was race day.
- The sofa bed was hard
- teh room was dirty
- the same (one) memebr of staff was behind the bar from the time we came in (1pm on the Saturday afternoon) until we left at 11am (Sunday) she looked tired and was unhelpful
- the que for the breakfast was very long and when we did get to the hot buffet, a member of your staff took away the beans and egg tray (ever though there was enough for at least 3 people)
- the croissants were too hard to eat and by the time half of our party had finished queing the rest of the pary had finished eating breakfast! I understand that you are busy on race day - but this should make you have a better system at breakfast when you are extra busy.
July 8, 2013
Rated 2.0 out of 5.0 by constructive 10th Anniversay
We've used this Express before many times and everything has always be fine. However on this visit which was for my husbands birthday things were not as good as would usually be. We arrived early and let reception know, not to expect to check in but just so they were aware. Obviously rooms were not ready as it was a little early - 1pm.
When we returned in the evening at 7pm to complete our check in we were a little surprised to be told 'sorry there's only 2 rooms left, 1 at the top of the corridor or at the bottom'. We plumped for the top as it's noisey next to the railway - made that mistake before. However we were opposite the entrance to the hall, not good because the doors bang.
We unpacked, my husband had a shower and I turned on the TV. Thats where things went a bit array. There were no channels on the TV at all. try as I might I couldn't get a thing. Phone to reception - no phone not working. After investigating discovered phone not plugged in. The lady on reception came straight up and couldn't have been more helpful. We eventually managed to pick up 7 channels, 1 of which was in welsh!! Not a nice relaxing as we had planned, disappointing in fact as we were then told 'sorry we have no BBC channels tonight we're waiting on a part'.
The next morning I felt this should be highlighted on the 'how did we do' card, only to find the one in our room had been part used and not replaced!!
Surely the above 3 matters, no matter how trivial should be checked by housekeeping? There's not really a great deal of equipment to check in the rooms.
I also think that to celebrate the 10th anniversary it's time the beds were renewed.
Sorry, but on this occasions you didn't do as well as usual :(
July 7, 2013
Rated 4.0 out of 5.0 by Metro Great location
Stayed two nights good location ,short walk to centre of Chester.Hotel was quiet ,clean and staff friendly.
July 7, 2013
Rated 4.0 out of 5.0 by icnp not room 222
hotel was excellent and in great locale, unfortunately the bed in the room was like a collapsible piece of foam rubber
i also banged my foot on the radiator getting into bed as its almost touching on one side.
June 30, 2013
Rated 4.0 out of 5.0 by thomjam D n L
all the staff were helpful and the room was clean and very comfortable
we weould certainly stay there again
June 20, 2013
Rated 4.0 out of 5.0 by Jacchm Convenient for races
One of the only hotels with free parking. Ideal for race goers. Not luxurious but if all you want is somewhere to sleep the it is ideal.
June 19, 2013
Rated 5.0 out of 5.0 by Bluechick123 Relaxing stay superb front desk service
We stayed one night over a bank holiday weekend and would return anytime.
A few niggly problems such as room card keys not working upon trying to enter room quickly sorted
Front desk staff very helpful in trying to find a room elsewhere for a member of our party who had not booked and found hotel fully booked.
A good selection of items for buffet breakfast the fruit salad was first class
All in all very satisfied with quality of rooms and level of service throughout my stay and very good value for money if booked in advance
June 17, 2013
Rated 3.0 out of 5.0 by Evo21 Overall stay
Room very clean and tidy and the hotel was an excellent local for our event at the racecourse.
We found the bed to be too soft and therefore had a disruptive nights sleep.
One thing which was disappointing was we were unable to get a drink from the bar both members of staff appeared to be doing nothing and when we asked the bill could be charged to our room it was a no! As residents in the hotel we could not understand. Why as other hotels offer this.
June 14, 2013
Rated 4.0 out of 5.0 by Twotoe Friendly staff but laundry service poor
We booked at this hotel for 2 nights, the staff were friendly and helpful, giving us advice about getting about and local restaurants/bars. Our room was very clean, well decorated and also looked out onto the racecourse which was a great view. Unfortunately on the first day my partners jeans were soiled by a friendly seagull flying past us. We asked for the item of clothing to be laundered and were advised that this could be done even though our stay was short. On the morning of our departure the reception staff could not intiially find the said jeans but then found them tucked away unlaundered stating they could not have guaranteed their return as laundry was completed inhouse. This was a sad end to our visit.
You must visit the pub within the racecourse and ask at reception to be picked up, its great fun!!!!!
June 13, 2013
Rated 4.0 out of 5.0 by Kenboy Food poor
This is a good hotel clean and in a good position to the city centre.
The only downside was the food poor selection plus some items were missing. Some food trays were empty.
June 12, 2013
Rated 4.0 out of 5.0 by lizzie48 What great value
Excellent value in a great location - we weren't expecting a good cooked breakfast for that price - a real bonus!
June 6, 2013
Rated 4.0 out of 5.0 by KarenJohn Great location and clean surroundings
We had 2 very relaxing days in Chester. Before we booked at The Holiday Inn I read some of the reviews, and although one or two reviews had a criticism, this did not affect our wish to book. After our stay, we can honestly say we don't know what the criticisms were about! The breakfast arrangements were very adequate indeed, the staff happy and couteous and the rooms and hotel clean and bright. I think some people just like to pick fault as a pass time! We had to accept two single beds instead of a double, but that was due to the conditions of the booking as was pointed out to us. We would easily book again.
June 5, 2013
Rated 5.0 out of 5.0 by Brookesmum excellent hotel
Myself, partner and 21 month old daughter stayed here for 3 nights. The staff are excellent and a credit to the hotel. They were friendly and nothing was too much trouble for them. The hotel was very clean, beds comfortable and maid service was excellent also child friendly. Very happy customers and will definitely stay here again when we next come to Chester. Room 315 has a brill view of the race course. Breakfast was good. All in all an excellent time. Go to the white Horse restaurant on the race course. Brilliant meal. Very relaxed friendly and family atmosphere.
May 30, 2013
Rated 5.0 out of 5.0 by Sarahll5 Clean rooms, great location
Stayed here many times, rooms are clean, service is excellent.
May 26, 2013
Rated 5.0 out of 5.0 by Jo90 Shopping trip
Really friendly and helpful staff. excellent location with ample free parking. Also free WIFI in bedroom. Great breakfast, would definitely recommend!
May 25, 2013
Rated 3.0 out of 5.0 by Gazza314 May 2013
The staff are always excellent. Unfortunately, we had managed to make a reservation for the same weekend as a rugby tour. The location of the hotel is excellent. The cooked breakfast needs a bit of a make-over as it isnt great but normally a decent choice of other options.
May 12, 2013
Rated 4.0 out of 5.0 by JPxx All very good except no decent beer
I arrived late at night and wanted a beer, but there was no draft bitter except Boddington's, which is not to my taste. I thought I'd have a cider, but I had to make do with Stella Cidre which is a sort of alcoholic apple juice.
If I'd been earlier I'd have nipped out to a nearby pub, but I wasn't, so I couldn't.
A lot of words for a minor problem.
Otherwise a very nice place with very pleasant staff.
May 12, 2013
Rated 4.0 out of 5.0 by FCFan excellent location and very central
Holiday Inn Express is located in the direct neighbourhood of the Chester racecourse with a short distance to the center (5-10 minutes footwalk). The rooms are clean, comfortable and have very good bathroom. The reiception service was friendly and efficient. Breakfast was included in the roome rate and had a good quality
May 11, 2013
Rated 5.0 out of 5.0 by Glam Great Hotel
NOT recognised as a Priority club Member ! twice now out of 4 visits. Good staff, clean room - will be back for a 5th visit.
May 8, 2013
Rated 4.0 out of 5.0 by GROZ Hotel good- Bed Not
Our family does enjoy our stays at various Holiday Inn Express'
The only complaint i have is the Bed. Soft and not very comfortable.
On our second stay the bed was also badly made. I ended up sleeping on the mattress cover.
This will not deter us from staying at other HIE
On our second stay I was NOT recognised as a Priority club Member
May 8, 2013
Rated 4.0 out of 5.0 Unterkunft für "English in Chester"
Das Hotel lag für meine Zwecke ausgesprochen günstig. Mein Zimmer war für eine einzelne Person prima, für 2 wäre es eng gewesen. Das Frühstück war gut und der Service mit dem Transport zu 2 Restaurants nach Wahl sehr angenehm. Die Lage am "Roodee" ist sehr schön und nahe zu den Rows und allen Geschäften, weiteren Restaurants, Cafés und Pubs.
May 6, 2013