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Rated 4.0 out of 5 by 300 reviewers.
Rated 4.0 out of 5.0 by great location Excellent hotel free parking, great location, only two minutes walk to the walls, ten minutes to Chester City center. comfortable bed good breakfast, pleasant and helpful staff in all departments. Would definatly book here again, and will recommend to friends and family March 25, 2014
Rated 3.0 out of 5.0 by OK stay but hotel looking 'tired' As a shareholder and former employee, I have to say that I was disappointed in my stay at this hotel. I thought it looked like one of the original designs for the HI Express brand and was in need of a complete refurb.Although the property was basically clean, furniture and carpet were stained and the bed was not very supportive. I could not reccommend as good value for money March 20, 2014
Rated 4.0 out of 5.0 by excellent staff, very friendly and helpfull my sister and I stayed here, when we were first given our room I found it was next to trains going past and next to a main road, as I requested a quiet room when booking I went to reception on which I was told we could have another room which was slightly better apart from this staff and service was excellent and nothing was too much trouble March 14, 2014
Rated 4.0 out of 5.0 by Great staff and Great Location. Excellent stay, plenty of parking, great location, only five minutes walk to the main pedestrian area of Chester City centre. Good breakfast and good wifi, pleasant and helpful staff in all departments. Would 100% book here again, and will recommend to friends and family. March 14, 2014
Rated 4.0 out of 5.0 by Happy Days This hotel is perfect for your break in Chester, we have stopped here on more than one occasion and will stop here again. Rooms, bedding, bathroom ideal for short breaks. The hotel is clean and the staff are helpful, only down side is the breakfast could have a better selection but the food which was available was of a good standard. March 13, 2014
Rated 4.0 out of 5.0 by Good base for visiting Chester Good value hotel within walking distance of Chester town centre. Parking facilities and good accomodation with breakfast inclusive in price. March 11, 2014
Rated 5.0 out of 5.0 by Great location, helpful staff. Great location, comfortable rooms, very helpful and friendly staff. March 10, 2014
Rated 3.0 out of 5.0 by SLEEP & SHOWER VERY POOR BED. NEEDS REPLACING BOTTOM SHEET TOO SMALL FOR BED TO TUCK IN PROPERLY NO SOAP AT ALL IN SHOWER SQUEEZIE LITTLE OR NO SOAP IN BATHROOM SQUEEZIE BAD HOUSEKEEPING A VERY CHEAP NIGHT BUT POOR OVERALL March 9, 2014
Rated 5.0 out of 5.0 by Atención en recepción Amables , serviciales y muy profesionales. Me sentí muy cómodo y seguro en todo momento. March 8, 2014
Rated 4.0 out of 5.0 by Spacious room and great power shower We stayed on the evening of the 2nd March, from the moment we walked in our stay was memorable, friendly and helpful staff, spacious and comfortable room with a great refreshing power shower, looking forward to our next stay. Perfect location for walking into Chester centre, and free parking. Thank you March 7, 2014
Rated 5.0 out of 5.0 by Welcome and friendly We both had a great weekend the staff friendly and welcoming The only thing to spoil well perhaps not spoil but the hot food for breakfast was lets says not very. But this did not spoli the weekend stay. The buggy lift to the restaurant was a welcome and plesant supprise and the additional discounts for them was a great saving. March 6, 2014
Rated 5.0 out of 5.0 by spotless hotel another excellent stay .Easy access to Chester recommend March 6, 2014
Rated 4.0 out of 5.0 by Recent Leisure break at The Holiday Inn Express at Chester The hotel is a modern hotel offering excellent access to the race course and the city centre. Staff are all very pleasant and try to make sure your stay is memorable. The hotel amenities are basic but functional however there are 2 things to be aware. First the bed was the most uncomfortable of any bed that I have had the pleasure of sleeping in over the last 15-20 years. Second the windows do not protect you much from the outside noise which can be quite noticeable at night. I would use this hotel again but make sure that I complained about the bed if it was as uncomfortable as the one that I had on this occasion. March 4, 2014
Rated 4.0 out of 5.0 by Breckfast Choise English Breakfast OK, Scrabled eggs, sasauges and baked beans with maramite Ok. Nice to add grilled tomato and crisp bacon. Also fish option smoked hadock or smoked salmon with poached egges would be nice. March 3, 2014
Rated 4.0 out of 5.0 by Room basic Room basic but clean. Bed felt like sleeping on water bed, every time my partner moved the whole bed bounced which kept me awake. Breakfast was good, plenty of choice for all diets. The free hot drinks were a bonus. February 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed but noisy traffic Great location, clean and comfortable but it could do with triple glazing to keep out the traffic noise February 28, 2014
Rated 4.0 out of 5.0 by Excellent value for money with free breakfast Really good value for money with a free breakfast thrown in!! room is a good size and shower always hot. Only fault was the free wifi could pick it up easy but there was no internet access in our room.... a little frustrating. Still would book again though. February 28, 2014
Rated 5.0 out of 5.0 by Good value Excellent location and good value as always. Clean, comfortable, spacious, immaculate bathroom. Very efficient service. February 25, 2014
Rated 5.0 out of 5.0 by A great short break A great hotel.Room was clean and comfortable. Staff were helpfull and pleasent. Hotel is well placed for access to shops in Chester. Both on site restaurants were very good, and the buggy service was great.Thanks to all, we will come again. February 23, 2014
Rated 5.0 out of 5.0 by Perfect for a short trip to Chester Lovely, quiet venue only 100m away from the city walls and a short walk into the city centre. Clean rooms, friendly staff -would definitely recommend. February 22, 2014
Rated 2.0 out of 5.0 by room ok, bathroom needs updating first impressions of the hotel when checking in were good, reception clean and welcoming, information regarding breakfast, directions to room etc were quick. room was pleasant bathroom could do with updating. for some reason we were situated slap bang in the middle of a floor of football players so sleep both nights were interrupted by banging doors and noisy rowdy young lads coming and going, even the coaches were positioned away from the noise. overall hotel was ok but due to the thoughtless placing we were left very disappointed. February 20, 2014
Rated 5.0 out of 5.0 by Efficient I stay regularly at Chester Racecourse for business. This time I came by train, and found the hotel just as useful as with a car. There is a choice of 3 good restaurants (I like the White Horse, in the centre of the racecourse) within easy walking distance, and you know what to expect with the room, breakfast etc. It works most efficiently without losing the personal touch! Ideal! February 17, 2014
Rated 4.0 out of 5.0 by Great location. Ideally situated close to the centre. Hotel meets all your needs. Would have preferred a king size bed however we had a comfortable nights stay. February 10, 2014
Rated 4.0 out of 5.0 by fine hotel in good location for what i needed, staff on reception were friendly and efficient February 8, 2014
Rated 4.0 out of 5.0 by Great weekend Found the staff very helpful, rooms clean and tidy. Large selection of breakfast choices (if you cant find something you like then you must be a fussy eater!). Only gripe was that a couple of rooms on our floor had singles out for a good time and them coming in at 3am talking loudly and slamming doors didn't make for a good nights sleep. Maybe a little thought into putting couples, singles and families on different floors might be an idea? February 6, 2014
Rated 4.0 out of 5.0 by Good location great service A relatively short distance to the Centre of Chester and overlooking the racecourse the hotel is well appointed and clean. The bathroom, however, is starting to look a little tired but didn't matter much as only stayed one night. February 4, 2014
Rated 3.0 out of 5.0 by Central place for chester Well placed for Chester, minutes from the centre, great for all the sights. However rooms starting to look tired and in need of freshening up. Attention to cleanliness, anti mould cleaner in shower area would be good, and a clean shower curtain. February 4, 2014
Rated 4.0 out of 5.0 by Nice Bangers Really friendly and helpful receptionist Coffee spot on beer very welcome Breakfast limited hot choice but the scrambled eggs perfect and the sausages really good so.....good enough Only one little moan and this was weather related, we suffered high winds and driving rain throughout the night the rain gathers at the top of the outside window and falls in large droplets onto the sill below and this was really noisy I know it sounds petty but it was very loud when it happened and did keep us awake for a few hours Not sure how you can fix this or even if you can for the rare occasions when it occurs Hope to stay with you again soon (fingers crossed for dry weather and please do not change you sausage supplier) February 2, 2014
Rated 3.0 out of 5.0 by hotel stay Comfy beds clean rooms only annoying thing are the doors the cushion dampers seem to be full open thus causing the doors to Slam quite noisily not only the bedroom doors but also the corridor doors the hotel is very handy for short walks into town, but the doors spoil it. The staff are very helpful and pleasant February 1, 2014
Rated 5.0 out of 5.0 by Excellent location.. An excellent location close to the centre of Chester with free parking. My room was comfortable, quiet and clean. My only criticism was that the variety of food available for breakfast was limited, with only 2 or 3 cereals (no muesli) and just sausage and scrambled egg available hot. January 29, 2014
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