Rated 4.0 out of 5 by 218
Rated 5.0 out of 5.0 by John128 Overall a great package of comfort and value
We didn't expect such a smart clean room with breakfast within 5 minutes of Chester town central with free parking. Would recommend to anyone wanting a short break in Chester.
March 23, 2013
Rated 2.0 out of 5.0 by jazzyjeff Not upto standard for Chester....
I stayed here for 1 night in March on business - surprised by the condition of the room - an unpleasant odour greeted me as I walked through the door and there were stains on the carpet. Not the most inviting of welcomes.
Breakfast was ok but could do with a bit more choice.
Staff friendly and helpful.
March 22, 2013
Rated 4.0 out of 5.0 by liz814270 Very pleasant and comfortable stay
We spent two nights at the beginning of March and we were a bit apprehensive about what the standard would be having read some of the reviews. However on arrival we were able to check in early and our room was more than acceptable. Both bedroom and bathroom clean and tidy. Bed was very comfortable and I was very surprised that we had clean towels for our second night. Tea and coffee were adequate, we always take extra anyway. Breakfast was plentiful, good choice and regularly topped up. Only comment would be a second toaster would help at busy times as there was quite a queue. All in all we were very happy with our stay and will be going back again this year at some point. Only thing I would advise is the walk into the centre is uphill which if you have health problems as my husband does, it can be a struggle for them, but quick on the way back!
March 17, 2013
Rated 4.0 out of 5.0 by Lcst Good location , good value
Very enjoyable stay room clean & comfortable, good location with free car parking ,breakfast good and stafff friendly & very helpful , would stay here again
March 14, 2013
Rated 3.0 out of 5.0 by sleeplessinchester Very little sleep
Stayed for 2 nights but hardly got any sleep for a number of reasons; mattress had a 'roll together' dip in middle & noise from room next door. Our room had an adjoining door to the next room so, probably due to a lack of sound proofing, we could easily hear the snoring of the occupant on the first night and the second night was worse with revellers shouting & swearing at 12.30am, 4.30am & 6.30am. There is also a design fault with the bedside shelf nearest the wall which has a 3cm gap between shelf & wall. In the night my husbands specs went down the gap & lodged in the even smaller gap beside the skirting. After much trying there was no way of retrieving them. Luckily reception were able to provide a wire coat hanger which, when unravelled, did the trick.
Inexpensive but would happily pay more for good sleep!
March 10, 2013
Rated 2.0 out of 5.0 by Davebill35 Cold room but very clean.
Fantastic location, however the room we had was right next to an extremely busy and noisy railway track . To compound the noise issue the rooms heating was at best Luke warm which made for a cold night. As I say fantastic location but for a Holiday Inn I expected better. Can't comment on breakfast as we could not wait to check out.
March 10, 2013
Rated 4.0 out of 5.0 by angel740 great service
this was booked as an anniversary weekend. A great big thankyou to Emma who help out in bringing the extra touches to life. Flowers and chocolayes were in the room ready and waiting for a surprise the hotel could not help enough. The only let down was breakfast queue forming for toast and then still not done probably. Otherwise would stay here again.
March 10, 2013
Rated 5.0 out of 5.0 by rited first visit to chester
very pleased we chose this hotel. only 5 minutes from wall and town. free secure car parking.hotel staff very friendly and helpful. room good and spotless. breakfast good fair selection.our room overlooked racecourse.slight noise from trains nearby but didnt bother us.we were there on a monday and tuesday 2nights, wish we had stayed longer.( maybe could be noisier weekend)would definately go back to this hotel.
March 4, 2013
Rated 5.0 out of 5.0 by raygee67 home comforts
hotel was spotless throughout,very welcoming and relaxing.
its very handily placed for exploring Chester-without having to find parking spaces. This is possibly the jewel in the Holiday Inn express Crown. Will be visiting again very soon
March 3, 2013
Rated 5.0 out of 5.0 by Flutty Fab value for money
Loved this hotel. We asked for a room away from road noise so we were at the back overlooking the racecourse. Just be aware of the train track!! Luckily we were not near this. Very friendly receptionists. Good breakfast selection shame there was no bacon but overall was plenty. Just 100m to city walls. Loved the multi door for the shower room.
Overall great would go again.
February 28, 2013
Rated 4.0 out of 5.0 by Charlie2812 Great location and clean rooms
We had a one night stop here, perfect location, room was clean and furnished exactly how you expect a Holiday Inn to be.
The bed, however, was not very comfortable at all because it had collapsed in the middle.
Breakfast was good, well stocked and a pleasant experience. Would stay again.
February 27, 2013
Rated 5.0 out of 5.0 by Tezzza Great location, excellent service
Great location, only 5 minutes walk into centre of Chester. Staff were very courteous and professional. Very pleasant stay, highly recommended.
February 20, 2013
Rated 1.0 out of 5.0 by Chilly47 Too cold!
Hotel is clean, but our stay was ruined by being far too cold. A small electric heater in the room and summer weight bedding in February meant that we spent the night wearing jumpers with coats on the beds for extra warmth. Poor choice of hot food at breakfast.
On the plus side, quiet position, free parking and close to the city centre.
February 19, 2013
Rated 5.0 out of 5.0 by Swintonblue Oasis from a busy schedule
Living in Manchester, Chester is within 45 minutes to an hour away. It is far enough to forget family, friends and work for a couple of days. We chose the Holiday Inn because of the short distance to the shops and eateries and we were not disappointed. Our room on the first floor overlooked the racecourse, surely one of the most picturesque in England, and was just what we ordered. Firm or soft pillows, comfy bed, power shower, sufficient clothes space and enough room not to be each others way.
The breakfasts were served fresh and replenished regularly by a cheerful and friendly staff, and tables were not hard to find with guests not needing to queue up and wait. The coffee machine gave a variety of coffees, mocha, cappuccino, latte or just plain. We left on both mornings feeling satisfied and full. Just the ideal start to the day.
The reception staff were knowledgeable not only for our queries but in guiding visitors and guests around Chester and the neighbourhood. They remained cheerful and helpful throughout our stay.
When we returned to the hotel after our evening meal there was always a welcoming atmosphere at the bar with prices cheaper than some of the bars and pubs we visited. I particularly liked the response from the bar staff when I returned our empty glasses that previously took to our room. They thanked me so warmly.
Finally, we would recommend this hotel without reservation. It won't serve to suit everyone as some of the reviews I read will prove, but I stayed in a 5 star hotel in Crete last year that was fantastic but still got bad reviews; everyone has different views and experience different scenarios. We shall return.
February 17, 2013
Rated 3.0 out of 5.0 by inspectordeva1 Could do better
We have stayed at this hotel several times but this last visit was not as good as previously. The DOUBLE bed had a thin SINGLE duvet on it which thankfully the staff changed once it was brought to their attention. So out of 3 nights - 2 were very uncomfortable. The shower and sink where not clean. Black mould in the shower and dried toothpaste in the sink.
The breakfast was very poor - especially if one is GLUTEN intolerant. The only food that can be eaten is fruit and scrambled egg. Previously the hotel served bacon - but this has disappeared off the menu.
February 15, 2013
Rated 4.0 out of 5.0 by majormo informal comfortable hotel, good VFM
a friendly comfortable hotel offering good value for money. My only critisim this time is that i was in one of the "interlinked rooms" i.e. door linked to next bedroom but obviously securely locked. Sound insulation is not great between these rooms, e.g. i could hear the tv in adjacent room and also phone conversations. Apart from that, rest of hotel was fine - great view over Chester racecourse.
February 14, 2013
Rated 5.0 out of 5.0 by Josephine26 Great hotel for weekend break in Chester
Booked the hotel through the Holiday Inn
Website,with rooms at the same price as offered by other Internet travel websites. Efficient staff, dealt with check in, in a quick and helpful way. Rooms overlooking the racecourse were of a decent size, very clean and comfortable, and perfect for a weekend break at this lovely city. Breakfast was fairly basic, and self service, but sausage, scrambled egg and beans were on offer as a hot choice, and toast, croissants, yoghurts, fruit and cereal were plentiful. Will definitely recommend this hotel as a great place to stay. Just a 5 minute walk from the city, with plentiful restaurants, bars , shops and history.
February 8, 2013
Rated 5.0 out of 5.0 by Pegleg48 Extremely clean, comfortable bed and great service.
The hotel is an excellent start to your visit to Chester. It is in a Ist class spot and the car park is conveniently situated in the same grounds. If you like horse racing then its even more to your satisfaction. On the whole we will continue to stay at the Holiday Inn Express, when visiting Chester!.
February 8, 2013
Rated 5.0 out of 5.0 by baggies7323 Great location with excellent parking!
Had an overnight stay last weekend. Snow bound Chester was beautiful. Hotel was superb value for money. ideally located within a short distance of town centre. Clean room with a great view of racecourse. Excellent free parking and Staff very friendly. All in all great value for money. i will definately return soon!!!
January 31, 2013
Rated 5.0 out of 5.0 by Ginge Ideal city break
Looked forward to returning to Express by Holiday Inn, Chester for my wedding anniversary. Despite the snow the approach area had been cleared and gritted making it a safe walk from the car park to the hotel. The hotel is well placed to visit all of the attractions of Chester and the staff are most welcoming and friendly. Will be back to stay again and for the racegoer you could not get a better positioned hotel.
January 25, 2013
Rated 1.0 out of 5.0 Not a great stay
Check in slow, systems problems and 'you booked late, so the day shift hasn't printed your details'.
Door to room ajar when I got to it - not locked so assumed just sloppy housekeeping which was confirmed by the dried on toothpaste still on the basin. Rusty shower fittings and a general air of tiredness made me feel this place is long overdue refurbishment.
January 22, 2013
Rated 5.0 out of 5.0 by JohnMD Night Away
After a busy time over Xmas and New Year we decided to have a quite night away. The hotel was at the right price and a great location for Chester town centre with easy walking to all the bars and restaurants. The staff and the facilities are great and I can understand why this hotel has been full and we were unable to book in the past as it would be our first choice again.
January 22, 2013
Rated 5.0 out of 5.0 by bella1 smashing value
When i did a price comparison i just could not beat this hotel. city center, free on site parking and free breakfast was just great.
All staff were most helpful and polite. My personal slight niggle was a very,very soft mattress which gave me back ache but others may like it. However would certainly return.
January 20, 2013
Rated 5.0 out of 5.0 by Canalside Good value accommodation close to city centre
We always use this hotel when visiting Chester as it's very convenient for all the amenities of the city centre but a very welcoming and comfortable base in which to stay. Just make sure you go down for breakfast in good time if you're there at the weekend - it's so popular that long queues form for the food!
January 15, 2013
Rated 3.0 out of 5.0 by Somers21 Uncomfortable Bed Affected Quality of Stay
Impressed by the use of space for the bedroom and en-suite bathroom which used one door to separate the toilet from the shower and basin unit. Sadly the quality of the bed was very poor due to the fact it had a large dip in the center when two people used it at the same time. This resulted in extreme muscle pain affecting the back and shoulders which allowed very little sleep during the night.
January 15, 2013
Rated 5.0 out of 5.0 by M1L2 Great value
We were delighted with our first experience of Holiday Inn Express, we thought that this was the best value for money that we have ever had and we will always look for your hotels whenever we travel in the UK in the future.
January 11, 2013
Rated 4.0 out of 5.0 by Jackih Comfortable
We stayed at this hotel on New Year's Eve, the room was small but as we were there for 1 night it was more than adequate. We attended a venue in the racecourse and we fell out of the venue at 1.30am straight into the hotel lounge area were the bar remained open until after 3am. They gave us a late checkout at 11.00am and late breakfast which was lovely. It was a short walk into the centre of Chester and all attractions. Would definitely recommend a short stay in this hotel.
January 6, 2013
Rated 5.0 out of 5.0 by Smith88 Excellant service and cosy rooms
Was very impressed. The staff were friendly and helpful. The rooms are really good value a good size and quite homely which we wasnt expecting. If your looking for somewhere in chester book this one. The car parking was a major bonus to say we was only 10 min walk from chester central. Thanks
January 5, 2013
Rated 4.0 out of 5.0 by wba647 Good value in Good location
We chose the Holiday OInn above other options because of previous experiences, and we were not disappointed. Better than basic
December 18, 2012
Rated 4.0 out of 5.0 by Woodlands55 HANDY FOR TOWN CENTRE, FIRMER MATRESSES NEEDED THO
Only 3 mins walk into Chester town centre, good customer care and friendly staff. Room clean enough and everything required in room. But found the bed matresses much too soft and had a slight bad back after returning home from a three day stay. That was the only gripe though, as it was value for money at a hotel which was suitably placed. Just what me and my wife required.
Would be handy hotel had a gym, even if was a smallish one.
December 16, 2012