Rated 3.9 out of 5 by 171
Rated 3.0 out of 5.0 by Highheels13 Good Location.
Good location for city center reasonable price. Adequate room friendly staff. Buffet breakfast no other meals available.
December 11, 2013
Rated 2.0 out of 5.0 by LouLou35654654645645 Not the Best
Stayed at the hotel on the 06th December 2013 I think the room was 325 but it may have been 327
I wasn’t going to complain as it’s not normally my style but been as you have asked me to review the hotel I thought it would be rude not to…..
We booked 10 rooms altogether but on two separate booking reference numbers. I was the main booking name along with 9 other guests. The week before we arrived my booking was confirmed by a lady called Lisa which she advised that the names of our guests had been allocated to a room each and my room was left in my name. Before we arrived on the day I did have to cancel one room as a guest was unable to attend leaving 9 rooms on the booking. Upon on arrival I was told by a rather embarrassed lady behind reception that my name had not been allocated to a room and you were fully booked. After a wait in reception you managed to find me a room which I have commented on below
I will start with the bathroom; there was hair within the shower cubicle, on the bathroom floor and around the toilet and no they were not mine, there was a funny smell coming from the sink and the toilet holder was broke.
The room in its self was ok bar dirty skirting boards but and this is the best one……I did the bed test. I pulled the covers back and there were black hairs in there too so obviously I had to sleep on top of the covers that night.
On a plus note I would like to say that all the other guests did not have a complaint and maybe it was just a case of my bad luck on the night starting with my name not been allocated to a room.
The staff were very polite although I would say that whilst waiting in reception when you were trying to rectify the room allocation issue it would have been nice to be offered a drink.
December 11, 2013
Rated 5.0 out of 5.0 by Ccrackers7 Great room in perfect location!
All spot on. All I wanted was a nice clean warm room to crash out after our Xmas do! Room great size, all spotless, tea & coffee in room. Friendly staff & 1 minute from the racecourse. Perfect would stay again!
December 10, 2013