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Rated 3.9 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel just outside New York Comfortable, clean and modern rooms. Excellent and friendly staff August 19, 2014
Rated 5.0 out of 5.0 by Easy access, courteous Friendly Staff, Comfort, Clean I enjoyed my stay very much. The accomodations were clean and comfortable. The breakfast was great. The staff was very accommodating and nice. I liked that we could exit and enter thru the door by the parking area. August 13, 2014
Rated 5.0 out of 5.0 by friendly staff and great service. staff was friendly. service was great. breakfeast was excellent. room was clean. beds were a bit on the soft side. great location close to highway. August 9, 2014
Rated 2.0 out of 5.0 by Some good, some horrid I stayed here while on a drive from New England to the Midwest, and this was as far as I expected to get that Thursday. Starting from my arrival late evening (~8:30 PM): (Plus signs are positives, minus signs are negatives, multiple negatives show extra emphasis) + Friendly front desk staff on check in - No "IHG Club" freebie - no bottle of water, bag of chips, whatever -- Public hallways, both first floor and third floor, and elevator were filthy - I do not think they had seen a vacuum in a week. -- Elevator was blazingly hot -- Third floor was blazingly hot + Room was clean and well made up - Room smelled STRONGLY of chemically pine. My nose became accustomed, but I noticed it again when I returned from breakfast. - A/C coils were partially clogged, which could be seen through the vents. +- Room was 76 and the fan was off when I arrived, took 90 minutes to get it down to 70. + Breakfast area was clean, and breakfast food was plentiful and fresh. --- VERY unfriendly front desk staff on checkout Summary? I won't stay here again. August 5, 2014
Rated 2.0 out of 5.0 by Way over priced! Room had no knobs on air conditioner unit. Went on by movement.... Kept waking up so it would click on. I could've stayed elsewhere close for half the money with out door pool and kitchenette. August 5, 2014
Rated 5.0 out of 5.0 by Excellent Breakfast, Clean Room and Great Staff Our family had an excellent experience at this hotel. The front desk was very helpful with directions on how to get to the hotel from Syracuse. Our room was ready for early check in as requested. We were in a rush and needed to change rather quickly to get to the wedding on time. Everything worked out perfectly and our children enjoyed the pool area at night. The staff was incredible and passed by the pool area offering ice pops and thanking us for staying with us. I was blown away by the customer service given by the staff. The rooms were very big and clean which was a surprise to us. If I ever come back to this area this will be my number one choice... I recommend eating at Brother Bruno's Thank you Gina, Frank and Sandy. July 27, 2014
Rated 5.0 out of 5.0 by Very Clean Hotel Stayed at the Holiday Inn Express for a wedding. The staff was very friendly and the resort was very clean. July 26, 2014
Rated 1.0 out of 5.0 by disappointed This stay was very disappointing, due to the fact that I've stayed at that establishment before, there was a dead bug in the bathroom floor. I took a picture of, also the front rep. Lauren does not deal with people to well. I felt that are different (shade).. not willing nor helpful. finding a solution. ...nor did she follow up on the issues. Some of her comments where not professional. Pertaining to the company as a whole, as well as the issue too. I never experienced such disgrace, disappointment and solitaire. MEANING: I FELT ALONE WITH THIS ISSUE THAT I WAS DEALING WITH AND THERE WAS NO MANAGER ON CALL SO I WAS TOLD. Lauren was able to do want ever she pleased, but to find out Stephanie was on board as I began to question what her position was and she was a manager. But, I was told she a sales manager. Lauren stated she cant do anything for you. I was livid with the lack of concern and responses. Although, I saw their customer relation between others were quite different as I observed while at the front desk. You can't change people from who a d what they are however, you should not work in customer service jobs if you are not a people person OR a problem solver. My stay there was horrible that was only the tip of the iceburg too too much to write. Ive called HCO. The manager of the Chester, NY reach out I called HCO but has not reached back out to be as of yet with a follow up. And, all I was offered was 2,000 pts. And that was not even by a manager. It was by the gentleman on the morning I checked out, he was very apologetic for his coworker behavior. The manager spoke with me after returning and said he would be in touch with me. The manager asked me what would you like me to do...that shouldn't be the question. Resolve the problem and issue. Dont loose a rewards member and make them want to return or continue to book with the companies establishments. Stilling waiting to hear the follow up. NOTHING!!! Cant use nightmare because someone already used. Oh and people's kids were running up down the hall. Hard to fall asleep. July 24, 2014
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