Rated 3.9 out of 5 by 118
Rated 5.0 out of 5.0 by Buddy D OUTSTANDING FACILITY
I loved my stay and the staff, the food was great and the room was amazing
September 8, 2014
Rated 4.0 out of 5.0 by meh18 Easy access and good location
Would stay at this hotel again, good location and close to freeway access. Room had a very fresh sweet smell when we first arrived had to keep the door open for about an hour to clear it out other then that a good value
September 4, 2014
Rated 2.0 out of 5.0 by kolodaman Beware of special "shopping rate"
There is an option for a gift card at the Woodbury outlets. I assumed this was a gift card issued by the outlet mall to be used at the mall. Turns out to be a gift card issued by First Bank which involved a nightmarishly long process to activate. Hotel staff unfamiliar with process and did not seem to care.
September 2, 2014
Rated 5.0 out of 5.0 by rosie79 Loved those pillows! Great location.
We stayed and used this hotel as a central place to go to different places in the Hudson Valley. It was a perfect location to go to a variety of tourist spots.
I was impressed with the Holiday Inn Express' location as well as the comfort and size of the room. A comfortable bed and pillows. I had a great night's sleep. Great place to stay.
September 1, 2014
Rated 5.0 out of 5.0 by nicedad287 Breakfast attendent
I would like to thank her for doing a great job in preparing our food in the morning. and i really want to thank her for her asking about how my kids are, since they have traveled with me a few times their.
August 29, 2014
Rated 4.0 out of 5.0 by zooeyz Wonderful staff
Very friendly and attentive staff at the front desk. They were willing to go above and beyond their duties to make me comfortable. I needed a refrigerator in my room to store leftovers as I was staying for an extended period, and they made it happen right away while I was gone.
August 28, 2014
Rated 5.0 out of 5.0 by Bayside Rebels a
Staff was great. Close to shopping in the area. We won the Rock Tournament.,
August 27, 2014
Rated 3.0 out of 5.0 by cfvcc Good service, small breakfast area.
Great and friendly staff at check-in and pretty much everywhere at the hotel.
Our room did not have a shower curtain but the staff kindly apologized for that the next morning and it's all good. These things happen, so no big deal.
However, the breakfast area was packed and there were a lot of people waiting for a table, just as we did. The waitress had to notice that (should have noticed that!) but there was no initiative to take these people into another room...
Room should have been cleaner, we found Cheerios on the seat!
August 27, 2014
Rated 5.0 out of 5.0 by yatomi214 Nice hotel room and staff
We loved the hotel, especially the pool and helpfulness of the staff. The only negative we had really was that the sofa bed was not very comfy but the real beds were nice. The breakfast was good especially the pancake machine but the cinnamon rolls were not as nice as the last time I stayed at a holiday inn express.
August 26, 2014
Rated 1.0 out of 5.0 by Sleepless in Chester Sleepless in Chester
Missing mattress cover, one sheet between mattress and us. Too noisy - from above, next door, and the interstate. Missing mini refrigerator. Poor Customer Service handling our complaint. Only partially refunded by Hotel Management.
August 21, 2014
Rated 4.0 out of 5.0 by Deb 4950 Hotel Stay
All was well but the room was not really a room for a handicapped person in a wheelchair More space for moving about is needed The beds shifted position on the floor when attempt to move from wheelchair to bed Commode should not be so low
August 21, 2014
Rated 5.0 out of 5.0 by Biz Guy Great value
I stay here on business and always enjoy my visit. Could use more TV channels though
August 20, 2014
Rated 5.0 out of 5.0 by tiggerssn friendly counter staff
great services, friendly staffs, comfortable bed, and great food!
August 20, 2014
Rated 5.0 out of 5.0 by Travis50 Excellent hotel just outside New York
Comfortable, clean and modern rooms.
Excellent and friendly staff
August 19, 2014
Rated 5.0 out of 5.0 by Granny 1 Easy access, courteous Friendly Staff, Comfort, Clean
I enjoyed my stay very much. The accomodations were clean and comfortable. The breakfast was great. The staff was very accommodating and nice. I liked that we could exit and enter thru the door by the parking area.
August 13, 2014
Rated 5.0 out of 5.0 by cardoc friendly staff and great service.
staff was friendly. service was great. breakfeast was excellent. room was clean. beds were a bit on the soft side. great location close to highway.
August 9, 2014
Rated 2.0 out of 5.0 by 359Magi Some good, some horrid
I stayed here while on a drive from New England to the Midwest, and this was as far as I expected to get that Thursday.
Starting from my arrival late evening (~8:30 PM):
(Plus signs are positives, minus signs are negatives, multiple negatives show extra emphasis)
+ Friendly front desk staff on check in
- No "IHG Club" freebie - no bottle of water, bag of chips, whatever
-- Public hallways, both first floor and third floor, and elevator were filthy - I do not think they had seen a vacuum in a week.
-- Elevator was blazingly hot
-- Third floor was blazingly hot
+ Room was clean and well made up
- Room smelled STRONGLY of chemically pine. My nose became accustomed, but I noticed it again when I returned from breakfast.
- A/C coils were partially clogged, which could be seen through the vents.
+- Room was 76 and the fan was off when I arrived, took 90 minutes to get it down to 70.
+ Breakfast area was clean, and breakfast food was plentiful and fresh.
--- VERY unfriendly front desk staff on checkout
Summary? I won't stay here again.
August 5, 2014
Rated 2.0 out of 5.0 by Schmid62 Way over priced!
Room had no knobs on air conditioner unit. Went on by movement.... Kept waking up so it would click on. I could've stayed elsewhere close for half the money with out door pool and kitchenette.
August 5, 2014
Rated 5.0 out of 5.0 by Lauren G. Excellent Breakfast, Clean Room and Great Staff
Our family had an excellent experience at this hotel. The front desk was very helpful with directions on how to get to the hotel from Syracuse. Our room was ready for early check in as requested. We were in a rush and needed to change rather quickly to get to the wedding on time. Everything worked out perfectly and our children enjoyed the pool area at night. The staff was incredible and passed by the pool area offering ice pops and thanking us for staying with us. I was blown away by the customer service given by the staff. The rooms were very big and clean which was a surprise to us. If I ever come back to this area this will be my number one choice...
I recommend eating at Brother Bruno's
Thank you Gina, Frank and Sandy.
July 27, 2014
Rated 5.0 out of 5.0 by Linsey67 Very Clean Hotel
Stayed at the Holiday Inn Express for a wedding. The staff was very friendly and the resort was very clean.
July 26, 2014
Rated 1.0 out of 5.0 by wowed me disappointed
This stay was very disappointing, due to the fact that I've stayed at that establishment before, there was a dead bug in the bathroom floor. I took a picture of, also the front rep. Lauren does not deal with people to well. I felt that are different (shade).. not willing nor helpful. ...in finding a solution. ...nor did she follow up on the issues. Some of her comments where not professional. Pertaining to the company as a whole, as well as the issue too. I never experienced such disgrace, disappointment and solitaire. MEANING: I FELT ALONE WITH THIS ISSUE THAT I WAS DEALING WITH AND THERE WAS NO MANAGER ON CALL SO I WAS TOLD. Lauren was able to do want ever she pleased, but to find out Stephanie was on board as I began to question what her position was and she was a manager. But, I was told she a sales manager. Lauren stated she cant do anything for you. I was livid with the lack of concern and responses. Although, I saw their customer relation between others were quite different as I observed while at the front desk. You can't change people from who a d what they are however, you should not work in customer service jobs if you are not a people person OR a problem solver. My stay there was horrible that was only the tip of the iceburg too too much to write. Ive called HCO. The manager of the Chester, NY reach out I called HCO but has not reached back out to be as of yet with a follow up. And, all I was offered was 2,000 pts. And that was not even by a manager. It was by the gentleman on the morning I checked out, he was very apologetic for his coworker behavior. The manager spoke with me after returning and said he would be in touch with me. The manager asked me what would you like me to do...that shouldn't be the question. Resolve the problem and issue. Dont loose a rewards member and make them want to return or continue to book with the companies establishments. Stilling waiting to hear the follow up. NOTHING!!! Cant use nightmare because someone already used. Oh and people's kids were running up down the hall. Hard to fall asleep.
July 24, 2014
Rated 5.0 out of 5.0 by Capt. Zippy Outstanding Overall Experience
This Hotel is a Real Pleasure to use as a Great Lodging Facility. Very Friendly and Helpful Staff as well as Excellent Accommodations. You Will Not be disappointed :-)
July 23, 2014
Rated 4.0 out of 5.0 by Mom D Best stay for the $
Legit continental breakfast - many options. Good value, clean and the staff is Amazing!
July 23, 2014
Rated 5.0 out of 5.0 by Gary109 Excellent stay and very friendly staff
This hotel is incredible! The staff was very friendly and willing to print out directions and recommend restaurants in the area. I will be back!
July 23, 2014
Rated 4.0 out of 5.0 by Worldwide traveller Average hotel and good for a one night stay
The hotel is fine for an overnight stay as a stopover to a final destination. The property is in good proximity to stores, shopping and restaurants. The rooms are satisfactory, the staff is very friendly and helpful, and children will be happy with the pool area. This is a popular and reliable property and meets the needs of most families.
July 17, 2014
Rated 5.0 out of 5.0 by jennifer273333333 Excellent Customer Service
We can't wait to come back in October!.................................................................................................
July 17, 2014
Rated 5.0 out of 5.0 by G-Pa Room was comfortable and quiet
Excellent, friendly and professional staff. Only wish they had a valet to take my luggage to my room. Having a disability, I could have used some help.
July 16, 2014
Rated 5.0 out of 5.0 by IRISH LADY COMFORTABLE
CLEAN, FRIENDLY STAFF GREAT BREAKFAST HIGHLY RECOMMENDED HOTEL FOR THE AREA
July 11, 2014
Rated 4.0 out of 5.0 by none808 Excellent staff
We needed to extend our stay and the staff worked hard to make it happen. We really appreciated it.
July 9, 2014
Rated 4.0 out of 5.0 by BBH Baseball FAMILY Stay
Was surprised at the room size as stayed in another express and the room was half the size of this one . Staff was great and room was very clean.
July 3, 2014