Rated 4.0 out of 5 by 138
Rated 5.0 out of 5.0 by AnitaHB Nice and Clean
We enjoyed our stay at Holiday Inn Express Chester Goshen Monroe. All of the staff were really nice. The pet friendly hotel was really accommodating for our dog. Breakfast was really good. I wish they had a restaurant for dinner in the hotel as there are few in the immediate area.
October 15, 2014
Rated 5.0 out of 5.0 by Anne1014 Enjoyable stay at Holiday Inn Express
Very personable staff at all levels. Enjoyed our stay. Convenient hotel for visiting West Point.
October 15, 2014
Rated 5.0 out of 5.0 by petersiu Very nice staffs
Staffs there are very nice and friendly and will response your question very quickly in a polite manner. Very good location as it's just 10 mins off Woodbury Outlets. The only negative thing is that the hotel did not provide any slippers.
October 14, 2014
Rated 5.0 out of 5.0 by Greg5451 Have Stayed Multiple Times...
Never had a bad stay. We are now moving from NY, but this has been our go-to place every time a storm hits and the lights go out. week run place...Sandy puts on the best breakfast in class!!
October 12, 2014
Rated 4.0 out of 5.0 by K123 Nice Hotel
Clean, comfortable hotel. Great location. Friendly staff.
My only con is that there should be a refrigerator in the room as in all other Holiday Inn Expresses I've stayed at.
October 10, 2014
Rated 5.0 out of 5.0 by wcwd Good value near Monroe
We enjoyed our recent stay. Staff were very friendly and helpful; especially the weekend Breakfast staff person. She personally checked the food selections when I mentioned our granddaughter had a peanut allergy.
She was very professional and responsible.
Great nights sleep in a very dark room.
Our whole family enjoyed the pool and hot tub.
We will stay here again on our next visit.
October 9, 2014
Rated 5.0 out of 5.0 Great stay
Great stay, wonderful staff, will be coming back again. The breakfast was amazing, I could not believe the amount of options for breakfast. The room was comfortable and clean.
October 9, 2014
Rated 5.0 out of 5.0 by marie6 Very Clean room and friendly staff.
We enjoyed our stay very much. The room was ready 2 hours early, so we were able to check in sooner. The staff was very friendly and helpful. The pool and hot tub area was very clean. Breakfast was very enjoyable. We would definitely stay here again.
October 7, 2014
Rated 5.0 out of 5.0 by JCH from NYC Accessibile Location
This central location was easily accessible to surrounding areas of interest, including Storm King Mountain, West Point, and the Dia Museum in Beacon
October 1, 2014
Rated 5.0 out of 5.0 by Beth5617 Outstanding Hotel
Clean, well-maintained facilities with great staff ! We always stay at HIE when traveling because of consistently excellent service and value. Would highly recommend this hotel and any others in the chain!
September 30, 2014
Rated 4.0 out of 5.0 by Familyfun127 Good Basic Hotel
Friendly staff and clean rooms. The kids enjoyed the pool. Queen beds were comfortable but the pull out sofa in the suite was not comfortable.
September 30, 2014
Rated 5.0 out of 5.0 by jennifer273333333 Great Stay Again
Great stay but we wish there were refrigerators in the room.
September 29, 2014
Rated 3.0 out of 5.0 by alpen2 Comfortable but needs help
I picked this hotel because it had 2 queen beds and a double sofa bed. The queen beds were okay. The sofabad was saggy but the girls had a good laugh, were exhausted and fell asleep quickly. The room was big, had plenty of seating...a big chair, a table with two chairs and the sofabed sofa.
Housekeeping was VERY prompt in bringing us extra towels and bedding once I requested it.
This HIE was comfortable (especially compare to the terrible HIE we had been in the previous night), but the floors were all cracking. I'm not sure if there was tile under the carpeting, but the floors were popping as I'd walk to the bathroom. Then in the bathroom itself, tiles were cracked and one tile in particular was popping up and down, which is kind of a safety hazard you'd think?
I don't go around looking for dirt but most of us do have occasion to sit and notice if the bathroom floors are cleaned. Sure enough there was leftover hairs from previous guests. The coffee makers was pretty dusty too..
Another odd thing is that the room was very heavily sprayed with very perfumey deodorizer. We got used to it, but all of us were like WHoa!!! upon arrival in our room.
Breakfast was the usual variety of mediocre buffet items but had lots of choices for everyone in our group.
The location is what drew us here. It is very convenient to Woodbury Commons and saved us money before getting to New York city. It's about one hour's drive away.
While the girls went shopping I made use of the nearby McDonalds. There's a few fast food restaurants, a seafood restaurant and a pharmacy right within walking distance.
I often wonder if I'm being too picky, but the next HIE we stayed at, reminded me of how polished and truly clean a HIE can be. Hopefully management will nip these issues in the bud and provide a property they could be proud of.
Management did contact me (after the post-stay survey?) but never returned my email.
September 25, 2014
Rated 5.0 out of 5.0 by L. Fradella Excellent Rooms!!!
Everything you can rate a hotel by I would give it 5 stars.....BUT we had a problem sleeping being on the second floor and had a sports team of some sort on the third floor. There were a good 30-40 teenagers up there, so we heard EVERY stomp, run, and jump (yes jump) they made. But it stop somewhere around one in the morning so we were able to get some sleep. Overall before the sports team checked in, it was HEAVEN!
The circumstances that we had wouldn't happen again I'm sure. Only way for you to avoid it is to request a third floor room. The walls were pretty much sound proof, we heard nothing from the rooms beside ours.
The staff was amazing, so amazing in fact that we didn't want to call the front desk to complain. There was nothing they could do.
If you want CLEAN, comfy rooms for a couple of nights, this is the place.
September 25, 2014
Rated 3.0 out of 5.0 by crs05 Great Service and Very Clean
We stay at HIE's all over the USA and this one, by far exceeded our expectation in regard to cleanliness and service.
Our only concern was that the side entrance door was never locked at night; a room key was not needed to enter - and our room was the first one off the hallway door to the outside!!
I brought this to the attention of the desk staff in person, each evening we were there, and each time they blamed maintenance - but it was not addressed, regardless.
It was very difficult to sleep soundly each night as people entered the building through that door at all hours; knowing it was not locked from the outside, kept me awake most of the night.
September 24, 2014
Rated 5.0 out of 5.0 by Kevin3544 Very nice clean hotel.
My business trip went very well with a stay at the Chester Holiday Inn. Although the hotel was fully booked, it remained quite and peacful through the night. Front desk staff was very pleasent and helpful. A special thanks to Sabrina for helping with my resavation.
September 24, 2014
Rated 4.0 out of 5.0 by Miskap 1st Stay
This is the 1st time we stayed at this property. When we visit the area again we will definitely stay here again.
September 16, 2014
Rated 3.0 out of 5.0 by Gumbo1 Convenient
Hotel is convenient to highways and a good breakfast offering. The room could be cleaner but was adequate for my stay
September 14, 2014
Rated 4.0 out of 5.0 by barosyneedshelp customer expectations mostly met
the clning staff was excellent....i observed them as well as they were very curtious and very efficient. ckin was the same. please see my commentary about ckout and the system limitation of not producing a final bill when i needed it.
September 13, 2014
Rated 5.0 out of 5.0 by Uncle Red easy access major travel routes
a comfortable stop for weary travelers with great beds and a free breakfast with decent selections.
September 10, 2014
Rated 5.0 out of 5.0 by Buddy D OUTSTANDING FACILITY
I loved my stay and the staff, the food was great and the room was amazing
September 8, 2014
Rated 4.0 out of 5.0 by meh18 Easy access and good location
Would stay at this hotel again, good location and close to freeway access. Room had a very fresh sweet smell when we first arrived had to keep the door open for about an hour to clear it out other then that a good value
September 4, 2014
Rated 2.0 out of 5.0 by kolodaman Beware of special "shopping rate"
There is an option for a gift card at the Woodbury outlets. I assumed this was a gift card issued by the outlet mall to be used at the mall. Turns out to be a gift card issued by First Bank which involved a nightmarishly long process to activate. Hotel staff unfamiliar with process and did not seem to care.
September 2, 2014
Rated 5.0 out of 5.0 by rosie79 Loved those pillows! Great location.
We stayed and used this hotel as a central place to go to different places in the Hudson Valley. It was a perfect location to go to a variety of tourist spots.
I was impressed with the Holiday Inn Express' location as well as the comfort and size of the room. A comfortable bed and pillows. I had a great night's sleep. Great place to stay.
September 1, 2014
Rated 5.0 out of 5.0 by nicedad287 Breakfast attendent
I would like to thank her for doing a great job in preparing our food in the morning. and i really want to thank her for her asking about how my kids are, since they have traveled with me a few times their.
August 29, 2014
Rated 4.0 out of 5.0 by zooeyz Wonderful staff
Very friendly and attentive staff at the front desk. They were willing to go above and beyond their duties to make me comfortable. I needed a refrigerator in my room to store leftovers as I was staying for an extended period, and they made it happen right away while I was gone.
August 28, 2014
Rated 5.0 out of 5.0 by Bayside Rebels a
Staff was great. Close to shopping in the area. We won the Rock Tournament.,
August 27, 2014
Rated 3.0 out of 5.0 by cfvcc Good service, small breakfast area.
Great and friendly staff at check-in and pretty much everywhere at the hotel.
Our room did not have a shower curtain but the staff kindly apologized for that the next morning and it's all good. These things happen, so no big deal.
However, the breakfast area was packed and there were a lot of people waiting for a table, just as we did. The waitress had to notice that (should have noticed that!) but there was no initiative to take these people into another room...
Room should have been cleaner, we found Cheerios on the seat!
August 27, 2014
Rated 5.0 out of 5.0 by yatomi214 Nice hotel room and staff
We loved the hotel, especially the pool and helpfulness of the staff. The only negative we had really was that the sofa bed was not very comfy but the real beds were nice. The breakfast was good especially the pancake machine but the cinnamon rolls were not as nice as the last time I stayed at a holiday inn express.
August 26, 2014
Rated 1.0 out of 5.0 by Sleepless in Chester Sleepless in Chester
Missing mattress cover, one sheet between mattress and us. Too noisy - from above, next door, and the interstate. Missing mini refrigerator. Poor Customer Service handling our complaint. Only partially refunded by Hotel Management.
August 21, 2014