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Rated 4.0 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 Great stay Great stay, wonderful staff, will be coming back again. The breakfast was amazing, I could not believe the amount of options for breakfast. The room was comfortable and clean. October 9, 2014
Rated 5.0 out of 5.0 by Very Clean room and friendly staff. We enjoyed our stay very much. The room was ready 2 hours early, so we were able to check in sooner. The staff was very friendly and helpful. The pool and hot tub area was very clean. Breakfast was very enjoyable. We would definitely stay here again. October 7, 2014
Rated 5.0 out of 5.0 by Accessibile Location This central location was easily accessible to surrounding areas of interest, including Storm King Mountain, West Point, and the Dia Museum in Beacon October 1, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Clean, well-maintained facilities with great staff ! We always stay at HIE when traveling because of consistently excellent service and value. Would highly recommend this hotel and any others in the chain! September 30, 2014
Rated 4.0 out of 5.0 by Good Basic Hotel Friendly staff and clean rooms. The kids enjoyed the pool. Queen beds were comfortable but the pull out sofa in the suite was not comfortable. September 30, 2014
Rated 5.0 out of 5.0 by Great Stay Again Great stay but we wish there were refrigerators in the room. September 29, 2014
Rated 3.0 out of 5.0 by Comfortable but needs help I picked this hotel because it had 2 queen beds and a double sofa bed. The queen beds were okay. The sofabad was saggy but the girls had a good laugh, were exhausted and fell asleep quickly. The room was big, had plenty of seating...a big chair, a table with two chairs and the sofabed sofa. Housekeeping was VERY prompt in bringing us extra towels and bedding once I requested it. This HIE was comfortable (especially compare to the terrible HIE we had been in the previous night), but the floors were all cracking. I'm not sure if there was tile under the carpeting, but the floors were popping as I'd walk to the bathroom. Then in the bathroom itself, tiles were cracked and one tile in particular was popping up and down, which is kind of a safety hazard you'd think? I don't go around looking for dirt but most of us do have occasion to sit and notice if the bathroom floors are cleaned. Sure enough there was leftover hairs from previous guests. The coffee makers was pretty dusty too.. Another odd thing is that the room was very heavily sprayed with very perfumey deodorizer. We got used to it, but all of us were like WHoa!!! upon arrival in our room. Breakfast was the usual variety of mediocre buffet items but had lots of choices for everyone in our group. The location is what drew us here. It is very convenient to Woodbury Commons and saved us money before getting to New York city. It's about one hour's drive away. While the girls went shopping I made use of the nearby McDonalds. There's a few fast food restaurants, a seafood restaurant and a pharmacy right within walking distance. I often wonder if I'm being too picky, but the next HIE we stayed at, reminded me of how polished and truly clean a HIE can be. Hopefully management will nip these issues in the bud and provide a property they could be proud of. Management did contact me (after the post-stay survey?) but never returned my email. September 25, 2014
Rated 5.0 out of 5.0 by Excellent Rooms!!! Everything you can rate a hotel by I would give it 5 stars.....BUT we had a problem sleeping being on the second floor and had a sports team of some sort on the third floor. There were a good 30-40 teenagers up there, so we heard EVERY stomp, run, and jump (yes jump) they made. But it stop somewhere around one in the morning so we were able to get some sleep. Overall before the sports team checked in, it was HEAVEN! The circumstances that we had wouldn't happen again I'm sure. Only way for you to avoid it is to request a third floor room. The walls were pretty much sound proof, we heard nothing from the rooms beside ours. The staff was amazing, so amazing in fact that we didn't want to call the front desk to complain. There was nothing they could do. If you want CLEAN, comfy rooms for a couple of nights, this is the place. September 25, 2014
Rated 3.0 out of 5.0 by Great Service and Very Clean We stay at HIE's all over the USA and this one, by far exceeded our expectation in regard to cleanliness and service. Our only concern was that the side entrance door was never locked at night; a room key was not needed to enter - and our room was the first one off the hallway door to the outside!! I brought this to the attention of the desk staff in person, each evening we were there, and each time they blamed maintenance - but it was not addressed, regardless. It was very difficult to sleep soundly each night as people entered the building through that door at all hours; knowing it was not locked from the outside, kept me awake most of the night. September 24, 2014
Rated 5.0 out of 5.0 by Very nice clean hotel. My business trip went very well with a stay at the Chester Holiday Inn. Although the hotel was fully booked, it remained quite and peacful through the night. Front desk staff was very pleasent and helpful. A special thanks to Sabrina for helping with my resavation. September 24, 2014
Rated 4.0 out of 5.0 by 1st Stay This is the 1st time we stayed at this property. When we visit the area again we will definitely stay here again. September 16, 2014
Rated 3.0 out of 5.0 by Convenient Hotel is convenient to highways and a good breakfast offering. The room could be cleaner but was adequate for my stay September 14, 2014
Rated 4.0 out of 5.0 by customer expectations mostly met the clning staff was excellent....i observed them as well as they were very curtious and very efficient. ckin was the same. please see my commentary about ckout and the system limitation of not producing a final bill when i needed it. September 13, 2014
Rated 5.0 out of 5.0 by easy access major travel routes a comfortable stop for weary travelers with great beds and a free breakfast with decent selections. September 10, 2014
Rated 5.0 out of 5.0 by OUTSTANDING FACILITY I loved my stay and the staff, the food was great and the room was amazing September 8, 2014
Rated 4.0 out of 5.0 by Easy access and good location Would stay at this hotel again, good location and close to freeway access. Room had a very fresh sweet smell when we first arrived had to keep the door open for about an hour to clear it out other then that a good value September 4, 2014
Rated 2.0 out of 5.0 by Beware of special "shopping rate" There is an option for a gift card at the Woodbury outlets. I assumed this was a gift card issued by the outlet mall to be used at the mall. Turns out to be a gift card issued by First Bank which involved a nightmarishly long process to activate. Hotel staff unfamiliar with process and did not seem to care. September 2, 2014
Rated 5.0 out of 5.0 by Loved those pillows! Great location. We stayed and used this hotel as a central place to go to different places in the Hudson Valley. It was a perfect location to go to a variety of tourist spots. I was impressed with the Holiday Inn Express' location as well as the comfort and size of the room. A comfortable bed and pillows. I had a great night's sleep. Great place to stay. September 1, 2014
Rated 5.0 out of 5.0 by Breakfast attendent I would like to thank her for doing a great job in preparing our food in the morning. and i really want to thank her for her asking about how my kids are, since they have traveled with me a few times their. August 29, 2014
Rated 4.0 out of 5.0 by Wonderful staff Very friendly and attentive staff at the front desk. They were willing to go above and beyond their duties to make me comfortable. I needed a refrigerator in my room to store leftovers as I was staying for an extended period, and they made it happen right away while I was gone. August 28, 2014
Rated 5.0 out of 5.0 by a Staff was great. Close to shopping in the area. We won the Rock Tournament., August 27, 2014
Rated 3.0 out of 5.0 by Good service, small breakfast area. Great and friendly staff at check-in and pretty much everywhere at the hotel. Our room did not have a shower curtain but the staff kindly apologized for that the next morning and it's all good. These things happen, so no big deal. However, the breakfast area was packed and there were a lot of people waiting for a table, just as we did. The waitress had to notice that (should have noticed that!) but there was no initiative to take these people into another room... Room should have been cleaner, we found Cheerios on the seat! August 27, 2014
Rated 5.0 out of 5.0 by Nice hotel room and staff We loved the hotel, especially the pool and helpfulness of the staff. The only negative we had really was that the sofa bed was not very comfy but the real beds were nice. The breakfast was good especially the pancake machine but the cinnamon rolls were not as nice as the last time I stayed at a holiday inn express. August 26, 2014
Rated 1.0 out of 5.0 by Sleepless in Chester Missing mattress cover, one sheet between mattress and us. Too noisy - from above, next door, and the interstate. Missing mini refrigerator. Poor Customer Service handling our complaint. Only partially refunded by Hotel Management. August 21, 2014
Rated 4.0 out of 5.0 by Hotel Stay All was well but the room was not really a room for a handicapped person in a wheelchair More space for moving about is needed The beds shifted position on the floor when attempt to move from wheelchair to bed Commode should not be so low August 21, 2014
Rated 5.0 out of 5.0 by Great value I stay here on business and always enjoy my visit. Could use more TV channels though August 20, 2014
Rated 5.0 out of 5.0 by friendly counter staff great services, friendly staffs, comfortable bed, and great food! August 20, 2014
Rated 5.0 out of 5.0 by Excellent hotel just outside New York Comfortable, clean and modern rooms. Excellent and friendly staff August 19, 2014
Rated 5.0 out of 5.0 by Easy access, courteous Friendly Staff, Comfort, Clean I enjoyed my stay very much. The accomodations were clean and comfortable. The breakfast was great. The staff was very accommodating and nice. I liked that we could exit and enter thru the door by the parking area. August 13, 2014
Rated 5.0 out of 5.0 by friendly staff and great service. staff was friendly. service was great. breakfeast was excellent. room was clean. beds were a bit on the soft side. great location close to highway. August 9, 2014
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