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Rated 3.9 out of 5 by 108 reviewers.
Rated 2.0 out of 5.0 by Stay at HI Chester We arrived at 5 pm- rooms were not ready- all night we heard highway traffic and the air conditioner was not working properly. I definitely woudl not stay there again or recommend this property to my friends. September 2, 2013
Rated 4.0 out of 5.0 by A nice place for a family The room is very clean and spacious, staff are friendly. My family enjoyed it. Only con point is the side we lived in is facing the highway, the window is not noise proof in the night. August 31, 2013
Rated 2.0 out of 5.0 by Fix this place up! I stay at this location monthly. It is the only viable option for where I am doing business. Months ago I reviewed this location and rated the amenities as poor due to the lack of proper function in the fitness center. Review response from hotel was that they "fixed it", not true, went to work out today and the treadmill didn't work, the elliptical machine did not work properly, the bikes had resistance settings that were delayed. The room's AC was either cold or off. There were hairs stuck to the walls of the shower. For the "Executive Room" the so called desk had limited power outlets (only under the desk), the clock was not set properly, an hour off. I stood at the front desk for a solid 5 minutes with no sign of staff. As a Platinum member I didn't get my "goodie bag" and my reservation wasn't ready, had to wait for the slow clerk (first time dealing with him) to print my check in paperwork. The 2nd floor vending machine did not work, at all, and did not have an out of order sign on it. Very unhappy with this visit. But am forced to stay here due to it's location. August 27, 2013
Rated 1.0 out of 5.0 by Uncomfortable. Mattress pad was not secure. We felt that the Motel was overpriced. The mattress pad came off under us and we ended up sleeping on the mattress. Ther was no ice machine. Breakfaast bar was sparse. We were missled as to the distance from I-84, we were told it was only 2 miles. Compared to other Holiday Inn Express Hotels this was our most expensive and worst experience. August 27, 2013
Rated 2.0 out of 5.0 by Won't stay here again The room was large enough to spread out, but the floor in the bathroom was uneven and the grout was coming out between the tiles and the carpet looked dirty. We also had very little water pressure for the shower and 2 of the 3 mornings, we did not have hot water for showers. The general condition of the room was disappointing. August 22, 2013
Rated 1.0 out of 5.0 by The hallway smelled and so did one of two rooms The front desk folks were inconsistent at best. Calls to confirm reservations yielded mixed results, the rooms were wrong, and they initially refused to give a key to the second room that was already checked in. Some of the front desk workers were terrific but others were woefully inadequate. The hall to the rooms smelled, and one of the two rooms smelled terrible. August 15, 2013
Rated 4.0 out of 5.0 by Room was nice beds were comfortable The room was very roomy with 4 adults. Beds and linens were comfortable and everything was nicely clean. Bathroom was exceptional. Nice tub and shower. Would certainly stay again while visiting family in the Chester area. August 9, 2013
Rated 3.0 out of 5.0 by Sorry to bother you Desk staff seemed like we were interrupting them when we checked in - even though they didn't have the type of room we had requested. Then the message light wouldn't go off - when we called, Yeah we know it is on all the time. I'm sorry..... Room had tears in wall paper inside and outside the room. Property definately in need of some help. Definately at the bottom of HI-Express we have used. August 9, 2013
Rated 1.0 out of 5.0 by Smoky Room We reserved a non-smoking room. The room was very smoky. The front desk indicated that there were no other rooms. They deducted $20. We were still very unhappy, and we would gladly have paid $20 more for the non-smoking room promised to us. We would never stay again, and we will not avoid Holiday Inn. When asked about franchise standards, the front desk said that they are not bound by any standards because the hotel is independently owned and operated. July 29, 2013
Rated 2.0 out of 5.0 by Cold showers / noisy room We are loyal to the Holiday Inn Express facilities and hope to continue with that loyalty, however, we were very disappointed with our last visit to the Chester facility. Our room was in the back of the building with extensive traffic noise from Route 17 (next time I will be sure to ask for front of building). Our shower failed to offer hot/warm water during our entire stay. The staff was attentive to our complaint, however, not successful in fixing. As an IHG member, we were a bit disappointed in our entire visit. But I do understand the hotel was booked; a very busy time. July 26, 2013
Rated 5.0 out of 5.0 by attentive personnel My room for this hotel was booked for 2 nights, and unfortunately for me the way my company books rooms for business travel is that whoever is the "supervisor" books the rooms with their IHG (priority club) account which makes things very complex for the person (s) occupying the rooms to attach their own priority club account to the room to receive the credit for the say as they should (we are working just as much if not more than the person booking the rooms). I must say that Bret one of the front desk agents at this property was very accommodating to me and my request to attach my priority club account to this room by means of creating a share to the room and therefore routing all the charges to my portion of the share enabling me to receive the full credit to my account for the entire stay of the room that I occupied. Bret although he was not aware of how to perform this change in the system he was wiling to accept my assistance and walk him through this unusual process of creating a share. I commend Bret greatly in accommodating the guest as opposed to taking the easy way out and saying "well I can not change it there is already a Priority Club number on there" which many MANY IHG employees claim when asked to do such task. As a former IHG employee I greatly appreciate his efforts and give much praise to how he handled a very unfamiliar situation. Great job Bret. General Manager hold on to this guy as he is a very valuable asset to you.Thanks again for your exceptional attention Bret. July 23, 2013
Rated 4.0 out of 5.0 by Convenient to West Point First time to West Point area and decided to stay here. It is quite convenient and relatively inexpensive compared to lodging around West Point. July 20, 2013
Rated 5.0 out of 5.0 by Great Property Excellent place to stay. Great service at check in and check out, cheerfully greeted every time we passed the front desk (Brett) and excellent breakfast the next morning. We have stayed at this property several times over the past year and hope to stay again in the future. July 13, 2013
Rated 4.0 out of 5.0 by wish there was a restaurant/bar no problem with accommodations breakfast - a big plus walked to the sports bar across the street - not a short walk as promised by the desk clerk July 5, 2013
Rated 4.0 out of 5.0 Great Hotel My fiance and I stayed at this hotel two weeks ago when we needed to get away from the city for a weekend. We had no idea what was up there we just went. The people at the desk told us to go to the Castle and we had the toime of our lives for the whole day and spent $45!! In the city you spend $45 just while your waiting to do something right away we were happy. The hotel was very clean, very nice people. The pool had way too much chlorine but I guess thats what a hotel pool needs cause lets face it people can be gross. SO thats not their fault. The next day there they told us go to Brotherhood winery so we did and we loved it. Bought a boat load of wine to bring home. So all in all it was a great stay. And I might add the breakfast is really good. Im not a breakfast guy usually but I woke up early to swim and the pool wasnt open yet so I decided to grab a bite and I had 2 plates :) We will be going back. June 18, 2013
Rated 2.0 out of 5.0 by Nice room and breakfast. Did not know they allowed pets. The staff was friendly. The room was decent, and the breakfast was excellent. One thing I did not know was they apparently allow pets in the hotel. Dogs barking until 1 AM, then starting again at 7:30 AM. Guests slamming doors until 1 AM. I'm lucky if I got a few hours sleep. Unfortunately due to the dogs, and lack of consideration from the other guests, I cannot recommend this hotel. June 7, 2013
Rated 5.0 out of 5.0 by Great location close to Woodbury outlet Clean room and comfortable beds. It's not too far from the outlet. Friendly staff. Thanks! May 26, 2013
Rated 5.0 out of 5.0 by Everything Location convenient to our travel plans and facility offered no conflicts or complications. Very comfortable. May 21, 2013
Rated 2.0 out of 5.0 by Non smoking room? reserved a nonsmoking room. could clearly smell smoke in room upon arrival. Called front desk, room was sprayed when we stepped out, upon return could still faintly smell smoke, ashes on far bedspread and cigarette butt in toilet.(hadn't previously been in bathroom) Room appeared clean so who smoked there and left their cigarette butt behind? Either the bathroom wasn't totally cleaned or someone with a key had a smoke. then requested a late check out in the am and was allowed a whole 30 minutes extra, not sure if I would stay again? May 11, 2013
Rated 5.0 out of 5.0 by Chester, NY Gina at the front desk was excellent. She not only gave us a quiet floor away from the softball teams, she told us about a local trail that was beautiful for a walk. May 6, 2013
Rated 5.0 out of 5.0 by Friendly staff and great accommodations I was treated like a VIP as soon as I arrived. Check in and check out couldn't have been smoother. I highly recommend! May 3, 2013
Rated 5.0 out of 5.0 by Excellent place Small hotel, huge surprise. Clean, comfort, and the staff's attitude is great. we liked the place. March 30, 2013
Rated 5.0 out of 5.0 by Superb Staff! I was a no-show for my reservation due to an unexpected hospitalization. I called the following week while I was rearranging my business plans, hoping to stay again - the manager waived my no-show fee for the room, which was very generous. Thanks so much! It was very professional and kind. This is why I am a platinum member - staff are confident about customer service. March 19, 2013
Rated 4.0 out of 5.0 by Great Staff I have stayed at this hotel many times and am always impressed with the staff from Check-in to housekeeping to Check-out. Everyone is so polite and accommodating. March 18, 2013
Rated 4.0 out of 5.0 by Great room, friendly staff A very nice room, nice beds, friendly staff. Perfect for a night when passing by or visiting the Woodbury outlets. March 9, 2013
Rated 5.0 out of 5.0 by Great property I enjoyed my stay at the Holiday INN Express. My room was very clean and comfortable. Staff was friendly and helpful. Highly recommend this property! February 27, 2013
Rated 4.0 out of 5.0 by A decent place to stay the night. Traveling for work up to 60 nights per year I try and chose my Holiday Inns with care. Sometimes I win, sometimes I lose, other times I break "even". This time I broke even. I have no complaints; the room was clean and the staff was great and helpful. Two things that could use some attention include the terrible breakfast and the old worn out fitness center equipment. The breads were pushing shelf life, the bacon was dry and the "eggs" were nearly inedible. The pancake machine ( a personal favorite at HIE) was out of order. The hotel is located right off of the highway and was quiet for being so close to a major route. February 27, 2013
Rated 4.0 out of 5.0 by We had a good time! The front desk staff was excellent, very helpful and polite. Our first room had a problem with the bathroom door not closing, so we were given a second room which was fine. The boys had a great time at the indoor pool, they had it all to themselves and that alone was worth the trip. Breakfast the next day was great - so many delicious choices. Overall, we had a good experience and will visit again. February 23, 2013
Rated 5.0 out of 5.0 by Best yet! The Hoiiday Inn Express in Chester is the best I have stayed in a long time. I book rooms for my friends every year and this will be where I book from now on! February 11, 2013
Rated 5.0 out of 5.0 by VP, Business Development Too busy to write spend more time. This request is nuts! January 30, 2013
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